Resolute Health Hospital

85%

Patients that would definitely recommend
15% higher than the national average

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

Outstanding Patient Experience Award™ (2019)

Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

1 rating was worse than expected

  • Hip fracture following surgery

8 ratings were as expected

Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
84%

Patients who gave a rating of 9 or 10
15% higher than the national average

85%

Would definitely recommend
15% higher than the national average

Resolute Health Hospital

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%82%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%82%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%71%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%89%84%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%71%66%

Resolute Health Hospital

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%73%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%78%73%

Providers

Provider Reviews

Sep 02 2019

Review for Dr. Mickey Cho, MD

Dr Hartzler’s explanation of shoulder replacement, I am scheduled for, was presented clearly. Making it easy to understand the procedure, rehab and physical therapy necessary.

Sep 01 2019

Review for Dr. Robert Hartzler, MD

Aug 05 2019

Review for Dr. Robert Hartzler, MD

Aug 05 2019

Review for Dr. Robert Hartzler, MD

She was great. Explained things so I would understand. Surgical site will disappear! She is very straight forward with what needs to be done, I liked that. I would recommend Dr. Thompson to anyone.

Aug 01 2019

Review for Dr. Judith Thompson, MD

Dr Hartzler is compassionate, kind, caring, talented and meticulous. The shoulder replacement I had 3 years ago was so beneficial that I have come back this year for the other shoulder. The good results of my surgeries have enhanced the quality of my life and I am grateful.

Jul 28 2019

Review for Dr. Robert Hartzler, MD

Fantastic, gall bladder and a hernia done on the same day. Love her and so thankful God had here on my path that day. Recommend her to anyone..

Jul 23 2019

Review for Dr. Judith Thompson, MD

Dr Cho is very kind and professional. Set me up with physical therapy after I had time to heal. Thank you Sir! Abraham.

Jul 14 2019

Review for Dr. Mickey Cho, MD

Jul 14 2019

Review for Dr. Clayton Nuelle, MD

Dr. Nuelle was very careful when he was examining my knee and ankle. He listened and took the time to explain what options were available for me.

Jul 13 2019

Review for Dr. Clayton Nuelle, MD

My teenage daughter had multiple visits and an outpatient surgery with Dr. Cho. The appointments were always on time and Dr. Cho was professional and exceptionally good with both myself and my daughter. The surgery was just as good. He is a very knowledgeable and professional doctor.

Jul 13 2019

Review for Dr. Mickey Cho, MD

He is always very thorough..He answers all my questions..He is very honest and tells you straight and is an exceptional doctor.His staff is amazing also.Deirdre,his nurse always answers my questions or asks him and calls back.Coukdnt ask for anyone better.

Jul 03 2019

Review for Dr. Robert Hartzler, MD

in New Braunfels, TX - Jun 27 2019

Review for Dr. Judith Thompson, MD

Felt extremely comfortable with Dr. Naugher. He explained the conditions found in the MRI. He also encouraged me to continue my exercise routine to keep moving and stay in shape to combat genetic issues that affect several generations of my family.

Jun 25 2019

Review for Dr. Gregory Naugher, MD

He did surgery in March of 2018. Being it was surgery #5 on the same knee I was surprised how little swelling and pain there was when I woke up in the recovery room. He stopped by to see how I was doing before I left to go home. Great doctir!

Jun 22 2019

Review for Dr. Clayton Nuelle, MD

Dr. Cho was very respectful and took time to listen to what was going on with my situation. Then he explained everything ... what was going on what was gonna happen etc.... thank you Dr. Cho.... Bertha

Jun 21 2019

Review for Dr. Mickey Cho, MD

We had a very brief wait, so TSAOG is doing a great job with scheduling. Dr. Nuelle and his team were thorough and reassuring when treating my son’s broken leg. The entire experience was positive!

Jun 20 2019

Review for Dr. Clayton Nuelle, MD

My visit was fast and efficient, DR Cho explained thoroughly and made me understan what was going on with my condition, how to get treatment and set a follow up

Jun 19 2019

Review for Dr. Mickey Cho, MD

Dr. Nuelle is fantastic. He took the time to answer all of our questions and concerns about my knee issues. He took his time and was very informative about all our medical options. I highly recommend Dr. Nuelle and his amazing staff. They are the best

in Cibolo , TX - Jun 17 2019

Review for Dr. Clayton Nuelle, MD

London - Jun 17 2019

Review for Dr. Gregory Naugher, MD

Quick to get in, very likable and easy to understand physician. Very thorough and genuinely concerned. Good sense of humor.

Jun 17 2019

Review for Dr. Mickey Cho, MD

Dr. Naugher is very knowledgeable and I highly recommend him. He thoroughly explains your issues and provides you with treatment options. He answers questions thoroughly and makes you feel comfortable, not rushed. Staff is friendly and attentive. Great place!

Jun 14 2019

Review for Dr. Gregory Naugher, MD

in San Antonio, TX - Jun 11 2019

Review for Dr. Gregory Naugher, MD

Jun 11 2019

Review for Dr. Susan Hudson, MD

Have only had initial appt. Seems responsive and efficient. Very pleasant and good listener.

TX - Jun 08 2019

Review for Dr. Gregory Naugher, MD

Great visit. Doctor listen to my issues and discussed options and what to suspect. Doctor explained surgery and recovery.

May 20 2019

Review for Dr. Clayton Nuelle, MD

May 11 2019

Review for Dr. Clayton Nuelle, MD

Dr. Brock always takes the time to give you soul attention to find out what is the problem you are facing. He has great bed side manners, and knows what he is practicing. Doesn't rush you thru

May 10 2019

Review for Dr. Bobby Brock, MD

Very thorough and new exactly what was causing pain in my heel.

May 06 2019

Review for Dr. Gregory Naugher, MD

Great friendly staff. Doctor is wonderful, explains everything

May 06 2019

Review for Dr. Gregory Naugher, MD

Dr. Nuelle evaluated my injury on a Wednesday and did surgery the following Monday. No surprises and top notch care. His staff is available 24/7 to answer questions and concerns. Handled all aspects of insurance and medical leave in an expeditious manner, the absolute best care

May 02 2019

Review for Dr. Clayton Nuelle, MD

May 01 2019

Review for Dr. Bobby Brock, MD

Dr. Nuelle did a good job for me. My surgery went as planned and my pain was managed so that I had very little discomfort. Was able to be off pain meds in just 4 days. Dr. Nuelle explained everthing clearly and answered all qustions I had. His bed side manor was great.

Apr 15 2019

Review for Dr. Clayton Nuelle, MD

Wonderful experience.! He was pleasant, explained my issue, and what my results should be. My husband and I like him a lot!!!! I definitely recommend him highly!!!!!!

Apr 15 2019

Review for Dr. Gregory Naugher, MD

A very honest and compassionate doctor. Would recommend to anyone.

Apr 14 2019

Review for Dr. Gregory Naugher, MD

They r very helpful n they will answer any questions u ask u can really trust on them when it comes to ur surgery

Apr 05 2019

Review for Dr. Gregory Naugher, MD

We are so happy Dr. Brock is now in New Braunfels. He is extremely professional and personable. He seems to be everything we were looking to find in a primary care physician.

Mar 29 2019

Review for Dr. Bobby Brock, MD

An excellent outstanding professional. Very knowledgeable & attentive to your health needs

Mar 28 2019

Review for Dr. Clayton Nuelle, MD

He’s very attentive and listens. And I think his approach to treating someone is that of one he would consider for himself or one of his family members.

Mar 25 2019

Review for Dr. Robert Hartzler, MD

Mar 21 2019

Review for Dr. Judith Thompson, MD

Mar 15 2019

Review for Dr. Clayton Nuelle, MD

Dr. Naugher is an experienced professional who helped improve my quality of life. I had frozen shoulder and Dr. Naugher took the time to ensure a correct diagnosis and treatment program. He is personable, knowledgeable and I recommend him without reservation.

Mar 12 2019

Review for Dr. Gregory Naugher, MD

Knowledgeable and able to explain diagnosis, current status and care options in an easily unstandable manner.

Mar 09 2019

Review for Dr. Gregory Naugher, MD

in San Antonio, TX - Mar 08 2019

Review for Dr. Robert Hartzler, MD

Excellent. Listened and gave options for my case that another orthopedic surgeon had never discussed with me that were much more appropriate for my case. Very professional. Will highly recommend.

in San Antonio, TX - Feb 26 2019

Review for Dr. Robert Hartzler, MD

in NEW BRAUNFELS - Feb 20 2019

Review for Dr. Gregory Naugher, MD

in Houston, TX - Feb 15 2019

Review for Dr. Bobby Brock, MD

Feb 10 2019

Review for Dr. Robert Hartzler, MD

Superb by any measurement: *Professional *Understanding *Caring Performed a reverse total shoulder replacement. So glad I had it done. I truly picked the right surgeon. Select him you will be very pleased. Additional his staff is also superb.

in SCHERTZ - Feb 02 2019

Review for Dr. Robert Hartzler, MD

Great doctor. Really took his time questioning and examining me to determine my problem and recommended solution other than surgery.

in New Braunfels, TX - Jan 13 2019

Review for Dr. Robert Hartzler, MD

Location

Resolute Health Hospital

555 Creekside Xing, New Braunfels, TX 78130