Citizens Medical Center

75%

Patients that would definitely recommend
5% higher than the national average


Citizens Medical Center is a medical facility located in Victoria, TX. This hospital has been recognized for Bariatric Surgery Excellence Award™.

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Specialty Clinical Quality Awards

Bariatric Surgery Excellence Award™ (2021, 2020, 2019)

Superior clinical outcomes in bariatric (weight loss) surgery

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

1 rating was worse than expected

1 rating was better than expected

  • Deep blood clots in the lungs or legs following surgery

11 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Pressure sores or bed sores acquired in the hospital
  • Death following a serious complication after surgery
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Respiratory failure following surgery
  • Bloodstream infection following surgery
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
71%

Patients who gave a rating of 9 or 10
2% higher than the national average

75%

Would definitely recommend
5% higher than the national average

Citizens Medical Center

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%81%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%78%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%62%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%82%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%48%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%62%66%

Citizens Medical Center

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%69%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%72%73%

Providers

Provider Reviews

I am very happy with my knee surgery. Going to have the other one done soon. Dr. Followill is great!

Pamela Brooks Nov 13 2020

Review for Dr. Followwill

JANELL LANGLEY Nov 05 2020

Review for Dr. Henry

PATRICIA FLORES Nov 05 2020

Review for Dr. Cox

What a kind and caring doctor he is. We love how this man greets and cares for our 91 year old father in the the hospital. Check ins are not rushed and he answers our many questions with patience. His positive encouraging attitude is helpful during difficult times.

Melody Terrell Nov 01 2020

Review for Dr. Nezhad

I have never had a doctor as sensitive to the issues of discomfort and severe pain as Dr Stein. I love his staff, they are so kind and courteous when working with the patient

Karen Oct 12 2020

Review for Dr. Stein

Location

Citizens Medical Center

2701 Hospital Dr, Victoria, TX 77901

Frequently Asked Questions

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