University Medical Center

Excellent Care and Treatment

I had the very best experience with Dr. Hosford Everything she did was terrific. The best decision she ever made for me was no pain meds. My recovery was cut in half thanks to her. If I ever needed anything she was there for me she called me after hours to check on me to give me results. I have...

I have been a patient with Dr. Jeff Brackeen for almost a year. The office is clean, organized and the staff is professional. Dr. Brackeen has taken the time to listen to my concerns, and doesn't make me feel rushed or that I'm bothering him. He is very knowledgeable, and I like that whenever I...

Excellent dr with great bedside manners. His NP is also great! So glad I found him after moving to Lubbock in January.

I saw Dr. Smith in 2007. A friend recommended him. He removed a tumor from my brain. The surgery was done on Friday afternoon and I was home Sunday afternoon. He’s brilliant. He continued my care for 9 years, checking to make sure the tumor had not grown back. The last visit I had with him, he was...

I had right shoulder surgery June 2019. Dr Ramsey performed the reverse socket replacement. I did my therapy and this year I was released with good results of being able to move my shoulder without pain. Dr Ramsey is an excellent doctor that cares about his patients. I felt very little pain and...

Always excellent, spot on!!

My son suffered a hemorrhagic stroke. Dr Harold Smith was on call. The hospitalist call Harold Smith... Dr HAROLD SMITH SAID IT WAS NOT HIS PROBLEM AND REFUSED TO COME. I could not believe we were sitting there in COVENANT MICU, my son was bleeding into his brain and DR HAROLD SMITH REFUSED THE...

Dr Islam is amazing! My experience from the greeter at the front door to reception all the way to check out was wonderful!! Everyone was friendly, welcoming, and knew their job well! I saw a resident first who was great, Dr Islam spent quality time with me and explained everything well!! I highly...

I am thrilled to have Dr. Chris Shanklin as my PCP! Rarely are we fortunate to have doctor & staff with a culture of professionals.... caring, brilliant, confident, and upbeat!

friendly staff, great atmosphere, little to no waiting time..

Dr. Shanklin has been my Primary Care Physician for 6 years now. He treats the whole individual; he doesn’t just refer you to other specialties. I’ve been impressed because he is knowledgeable about the latest research and newest treatments available for various conditions. My office visits have...

Promptness. Never have to wait very long before seeing doctor. Dr. Shanklin seems to be very knowledgeable in medicine.

Very happy with Dr. Islam. He's a Doctor who cares and listens to your concerns and takes them seriously. The best care I have ever had from the staff team to Dr.Islam. My friend went to him last year and was blown away the care she received so she referred me to him. Very lucky to have him as a GI...

A most professional and genuinely caring atmosphere. Every individual involved in my experience was top notch! Dr. Islam listened to me and took time to answer all my questions and was very encouraging.

A professional with a genuine care for treating the person as if you’re his only patient. It translates across to his staff he works with as well making a great team. Explains things in detail to ensure understanding of results. Greatly appreciated.

He is awesome. I have recommended him to several of my friends and family.

We love Dr. Sam and his staff! There are so nice and always answer all our questions!

I got ACL and meniscus repair surgery from Dr. Ramsey. He felt confident in making the diagnosis clinically I didn't even need an MRI. He's a nice guy and answered all questions I had. The surgery went well, it was easy to communicate with his staff when I called with questions, and recovery has...

I had a sports related injury that was causing neck pain that radiated down my arm. I was prescribed 100 mg Gabapentin once a day. I was not given any additional information about the drug. It did not work. I healed on my own in a couple of weeks. I re injured the same spot, only this time the...

Dr. Schmid and his staff are wonderful! He was receptive to all concerns and questions during pre-op appointments and made the whole surgery process comfortable and easy to understand. He and his staff are always kind and welcoming.

Dr. Smith is an excellent doctor. Hate to see him leave but sincerely wish him well. He has taken great care of my husband. He is sincere, upfront and very knowledgeable. You will be missed doc.!

Dr. Islam has been nothing but great. Ive had several visits and each time i see him i feel as if we accomplished something very important. He has alot of patience with you, and listens to what you have to say. Id say hes one of the best GI doctors in the entire country. Highley recommend him.

Amazing, he is seriously the best Dr. I can’t thank him enough for saving my life.

I can not say enough to adequately express my appreciation for Dr. Hirsch. He and his staff will be there for you before, during, and after your procedure, both in the hospital and at home. He will be in your hospital room early each morning to talk to you about how you are doing and to find out...

Doctor Shanklin is excellent, a great and well qualified doctor. However, nurses are total slapdicks. Your prescriptions are not a priority to them whatsoever. It took them two weeks to send a prescription to my pharmacy at one point. Shanklin is 5 stars, his nurses however, are absolutely not.

From my consultation, to my surgery and post op care Dr. Schmid and his staff have been amazing! Very detailed in his work and gave me exactly what I was asking for in my breast augmentation. His nurse answered every question I had and made me feel comfortable with my decisions. Would highly...

Dr Jason Ramsey first operated on my left shoulder rotator in 2018 and then on my right shoulder rotator in 2019. Both are now doing great. I had postponed both for quite sometime not wanting surgery but both had affected my sleep. I can sleep on both sides now for the first time in 15 years. He...

Well, here's another stellar review of Dr. Islam. Seems to be just about the only kind he gets. I'll bet he's getting pretty tired of them ?? Seriously, he 's up there around the top of my favorite doctors list. He directed the treatment that cured my help c, did a colonoscopy and upper gi and...

He did ankle surgery on me and everything went great. He was also very nice and professional

Always on time and very welcoming atmosphere

I came to Dr. Shanklin for a new patient consult. He listened intently to my health concerns, and did a thorough examination. I he showed concern for my well being, and most of all he listened.

It was just great everyone was helpful kind and polite

Excellent physician. Excellent bedside manner. Kind person. Super smart. Listens. Follows-up personally with phone call (who does that these days?). West Texas is fortunate to have Dr. Islam.

My husband has seen Dr. Brindley twice in the past couple of months due to a fall resulting in knee injuries. He is one of the kindest, most thorough doctors we have ever seen. He listens and asks pertinent questions and explains everything completely. He is professional yet warm and...

Truly blessed by Dr. Sam. He took his time with my son Koda & was very thorough in finding out the condition. Very kind man, my son liked him too!!! The staff is amazing here??

My family and I have been using Dr. Barker for over 10 yrs and have discovered that the service has gotten worse every year. The staff have explained to me Dr Barker does not return calls and that they are supposed to insulate him from any service issues or complaints. The staff thinks its ok to...

Dr Jones is attentive and always asks if I have any questions. It’s always a pleasant experience.

I think he is the best doctor that I have seen in years for my back,

Dr. Islam did my colonoscopy. He always makes you feel important, listening to your every concerns.

Very clean and friendly atmosphere! Dr. Islam is very involved with his patients, he cares about our treatment and recovery. He makes himself available on social media. The office is very quick to return calls.

He's amazing and shows that he cares about his patients and their well being. I struggle daily with my knees, wrists , and legs and back. He asks me questions as well as I ask him questions and he gives me a couple of things that he can do to try to help me and allows me the chance to choose what I...

His bedside manor is terrible. He talks down to his patients and family. He straight up told me he doesn’t care about my situation. I’ve left every appointment frustrated. He even tried to tell me how to run my life! His nurse asked him if he needed numbing medicine for a procedure and he said no-...

My visit with Dr. Islam was the best I've had with a doctor in a long time. He and his assistant was very kind and understanding. Being a new patient he listened to my concerns and the problems I was experiencing. He explained in an oulined detail of what could possibly be wrong and what could be...

Dr. Islam is very smart and has a wonderful bedside manner. I have a liver issue. He encourages you to ask any question and addresses any concerns transparently. He lays out his plans for you as a patient. I left feeling confident on how to manage my condition. I know what to expect and when to...

My experience with Dr McKee and her team was great! The surgery for joint replacement on my right thumb was successful and healed quickly.I would recommend this team to anyone with painful arthritis damage on hands.

Being there would have been a very uncomfortable situation however when he walked in all the anxiety disappeared with his professionalism and genuine concern for my health. I really felt a weight was lifted off my shoulder. My concerns are still very much there due to my health however I feel...

Awesome man! Very easy to talk to and he is very in-depth in explaining the procedure being done!

She and her staff were right on schedule,very friendly and courtesy, well explained on procedure being done her A team was awesome very pleased on the outcome would highly recommend thanks Mrs Mckee

Dr. Islam is very personable, friendly and caring. I have recommended him to my friends. Thank you, Dr. Islam.

Love Dr Islam. Has a wonderful bedside manner and really cares about his patientd

Professional, listens, explains clearly. I am very pleased with my experience here.

Greatest dr any parent can ask for!!! I would not recommend anyone else in the country. Both of my daughters have had him since their birth. Great dr. And even better human being

A week and a half out from Mommy Makeover with breast implant exchange, lipo and tummy tuck. Literally 10 days out and I feel like a new person and already loving my results. Can’t wait fir six month follow up and before/after pictures. Would recommend Dr. Schmid hands down a million times over!!...

Dr Schmid was amazing! I went in for a breast lift and augmentation and right off the bat he was very welcoming and to the point. His staff are wonderful, caring people always willing to help. I couldn’t be happier with my results and healed beautifully. I would highly recommend him to anyone.

I have been seeing Dr. Jones for several months, had a couple spine procedures and recovered medication that had previously been withdrawn from me because of reasons out of my control. He is just GREAT! He is personable, knowledgeable and has helped me greatly! Have recommended him highly to...

Had knee replacement surgery in August 2019, the information session a week before surgery was great, highly recommend attending. Results of surgery was great. I believe going to PT is a must. Would recommend Dr. Jeff Headrick for knee surgery and will return to him if my other knee becomes a...

Awesome! The most friendliest, kind, caring, knowledge Dr. you can ask for!!! ???????????????? Worked wonders on my left knee when other Dr's left it a wreck. I will forever go back to him if I need Orthopedic surgery! ??????????

Dr Hirsch is the absolute best Doctor I have ever had!! Can’t say enough good about him. My savior!!

We were from out of town for Christmas when our daughters cold had clearly escalated. We were able to call and schedule an appointment that day. Our visit was amazing! Dr. Alami quickly diagnosed a miss diagnosis and proscribed what our daughter needed. Within hours our daughter was on the path to...

I have used Dr. Schmid for a couple of surgeries and have been very pleased with the results. His staff is very respectful and I have never had any issues.

He was exceptional! He is very professional and kind and treats his patients with respect.

It took his office 4 days to refill a prescription. When I complained he dropped me as a patient.

Dr. Ahmad and his staff go above and beyond to give great care! Best ever!

The best customer service I have ever received and for a doctor's office it is an unexpected suprise!

Everything was great. Dr. Miller was very professional and truly concerned. His staff were great as well. Would definitely recommend Dr. Miller.

Dr. Islam is so nice and caring. He Listens to your concerns and treats you accordingly. I think he is the Best! I highly recommend him. His staff is so nice and helpful (Veronica & Jodie thank you both)

Very caring. Entire staff was friendly, helpful and professional. After my procedure, Dr Islam personally called to check on me. Top notch Dr and office personnel.

He is awesome and has great concern about what health methods to use . He is definitely a professional.

She was great! This was a redo from another carpal surgery from last year! It never got better! She found the problem and took care of it! I’m very greatful!

Thorough and personalized treatment.

Dr. Desiree McKee is a very compassionate professional doctor I would highly recommend her to anyone she did an amazing job on my grandsons arm and our visits with her get better and better she’s very promising that things are going to get better when my grandson was at his lowest she gave them hope...

Very professional and caring. I highly recommend this practice.

She is by far one of the best doctors I’ve had.

Bad

Dr. Miller provided me with a well-explained EGD procedure. He showed what I felt was genuine concern, answered my questions and sought ways to effectively treat my condition. I will recommend him and would not hesitate in seeing him again.

He is really concerned about your health and well being. He personally called to check in with me to see how I was feeling after a procedure. Highly recommend Dr. Islam.

Dr. Islam is a wonderful doctor! He is kind, patient, caring, and takes the time to listen to your concerns. His staff was also great! I would highly recommend him to anyone.

I saw Dr. Schmid to help me get rid of loose abdominal skin that was a result of weight loss surgery. He did an AMAZING job! I have a flat stomach that doesn't hang over my pants for the first time in life! The confidence this has help me achieve is unbelievable! Dr. Schmid and his staff are...

We were referred to Dr. Sam for my daughter before she could participate in sports, specifically XC for her first year of Junior High. I cannot tell you what a God gift having this appointment was for my daughter. He took so much time speaking to her directly and spending time explaining everything...

If you need a prescription, you'll be having to go in every 3 months for a checkup or your prescription will not be filled. I'm not on any narcotic, opioid, or anti-depressant. Just standard blood pressure and a pre-diabetic medication. Went for my "complete" physical yearly exam and besides the...

Dr. Mckee seemed to not have time for me at all. My OT had some concerns about a ligament in my hand and when I tried to voice those concerns, Dr. Mckee blew me off and wouldn't listen. Next thing I know she's injecting me without even telling me what the side effects would be. My thumb was numb for...

Terrific surgeon and great human being. I had 3 procedures done by her and I'm delighted with the results. She's an asset to all who ail with carpal tonal syndrome, trigger finger or dupuytren contracture. She also works with an exceptional team. KUDOS!!! Thanks to all, I'm still smiling thanks to...

I had a great experience with Dr. Schmid and his staff. I could not be happier and pleased with my results.

Dr. Islam is so kind and caring. He takes his time with his patients to talk to them and make them feel comfortable. I would not go to anyone else.

Dr. Verdugo was such a blessing. I had searched and searched for surgeon that did hip arthroscopy for a gluteus Medius tear. Since it was not listed on his website, I thought I might have to go to Dallas to find an experienced doctor, but I found Dr. Verdugo and believe he knows more than anybody...

Very friendly and professional.

Dr Islam and his whole staff were really great very knowledgeable and caring for me I will always give great recommendations

Attentive, addresses any questions, open to alternatives, great staff

Not good

I appreciate Dr. Shanklin's calm mannerisms and his up-to-date knowledge in the treatment of my health issues. He is always very good to listen to my concerns and explains all treatments clearly. His office staff and nurse practitioners are very good to work with as well.

I’m pleased with the treatment of Dr. Ramsey and staff.

Take time to read all the reviews. The negative ones are truthful. Count on having to go in every 3 months if you want your prescriptions refilled. The nursing staff is often rude. Nurses will always be the ones to return calls and so you'll never be able to talk to Shanklin or a nurse practitioner...

At 72 I went into cardiac arrest playing racketball..flatline! He and UMC brought me back and now Iam back to RB...thank you Ben and UMC staff!

I didn't think could find dr that could help me but de Islam is trying very hard to get me better he cares more bout his patients health then to make $$$ . We really need more of him ( doctors) with concerns for his patients. Thank you sincerely

My experience was very good. I had an EGD & a colonoscopy & Dr. Islam came & explained my results to me.