University Medical Center
Patients that would definitely recommend
10% higher than the national average
University Medical Center is a medical facility located in Lubbock, TX. This hospital has been recognized for Outstanding Patient Experience Award™.
Awards
Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.
Learn more about our awards methodologyHospital Quality Awards
Outstanding Patient Experience Award™ (2021, 2019)
Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions
Hospital Quality
Patient Experience
Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).
Learn more about patient experiencePatients who gave a rating of 9 or 10
10% higher than the national average
Would definitely recommend
10% higher than the national average
University Medical Center
National Average
Communication with doctors
Percent of patients who said that doctors always listened to them and explained things well
Communication with nurses
Percent of patients who said that nurses always listened to them and explained things well
Communication about medicines
Percent of patients who said that staff always explained medicines before giving them to patients
Discharge Information
Percent of patients who said they were given information about recovering at home
Care Transition
Percent of patients who said they understood their care needs when they left the hospital
Responsiveness of hospital staff
Percent of patients who said they always received help quickly from hospital staff
University Medical Center
National Average
Quietness
Percent of patients who said the area around their rooms was always kept quiet at night
Cleanliness
Percent of patients who said their room and bathroom were always kept clean
Providers
Provider Reviews
Jun 11 2021
Review for Dr. Miller
Very attentive staff and Dr. Islam is considerate and clearly cares for his patients.
Jun 08 2021
Review for Dr. Islam
My visit with Dr. Islam was the best interaction with a doctor I have had in 75 years. He was obviously caring, punctual, professional and a good listener. He put me at ease and we had a serious discussion to explore my symptoms and my health background. He clearly explained what steps he would like...
Mike Jun 08 2021
Review for Dr. Islam
Dr. Lurtsema is incredible. He is probably my favorite that I have ever had. He takes the time to listen to all of my concerns and makes me feel as if I am his only patient. My greatest concern is that someone will offer him a lot of money and he will leave the Lubbock area.
Rozwell51 Jun 06 2021
Review for Dr. Lurtsema
I have used Dr. Miller for years he has always had a good bed side manner. Always takes time to explain everything and makes sure you understand.
Jun 02 2021
Review for Dr. Miller
Location
Frequently Asked Questions
Where is University Medical Center located?
Has University Medical Center won any recent awards from Healthgrades?
Does University Medical Center score well in safety ratings?
Very nice guy. Had trouble with appointment time.