University Medical Center
Patients that would definitely recommend
10% higher than the national average
University Medical Center is a medical facility located in Lubbock, TX. This hospital has been recognized for Outstanding Patient Experience Award™.
Awards
Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.
Learn more about our awards methodologyHospital Quality Awards
Outstanding Patient Experience Award™ (2022, 2021)
Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions
Hospital Quality
Clinical Ratings
Research hospital performance and talk to your doctor about what's right for you
Complication Based Ratings
Appendectomy
In Hospital
Complication Based Ratings
Bariatric Surgery
In Hospital
Complication Based Ratings
Defibrillator Procedures
In Hospital
Pacemaker Procedures
In Hospital
Mortality Based Ratings
Coronary Artery Bypass Graft (CABG) Surgery
Mortality In-Hospital
Mortality within 30 days
Coronary Interventional Procedures (Inpatient)
Mortality In-Hospital
Mortality within 30 days
Heart Attack
Mortality In-Hospital
Mortality within 30 days
Heart Failure
Mortality In-Hospital
Mortality within 30 days
Valve Surgery
Mortality In-Hospital
Mortality within 30 days
Mortality Based Ratings
Pulmonary Embolism
Mortality In-Hospital
Mortality within 30 days
Respiratory Failure
Mortality In-Hospital
Mortality within 30 days
Sepsis
Mortality In-Hospital
Mortality within 30 days
Complication Based Ratings
Gallbladder Removal Surgery
In Hospital
Mortality Based Ratings
Bowel Obstruction
Mortality In-Hospital
Mortality within 30 days
Colorectal Surgeries
Mortality In-Hospital
Mortality within 30 days
Gastrointestinal Bleed
Mortality In-Hospital
Mortality within 30 days
Pancreatitis
Mortality In-Hospital
Mortality within 30 days
Upper Gastrointestinal Surgery
Mortality In-Hospital
Mortality within 30 days
Complication Based Ratings
Gynecologic Procedures
In Hospital
Hysterectomy
In Hospital
Complication Based Ratings
C-Section Delivery
In Hospital
Vaginal Delivery
In Hospital
Mortality Based Ratings
Cranial Neurosurgery
Mortality In-Hospital
Mortality within 30 days
Stroke
Mortality In-Hospital
Mortality within 30 days
Complication Based Ratings
Hip Fracture Treatment
In Hospital
Hip Replacement
In Hospital
Total Knee Replacement
In Hospital
Mortality Based Ratings
Chronic Obstructive Pulmonary Disease (COPD)
Mortality In-Hospital
Mortality within 30 days
Pneumonia
Mortality In-Hospital
Mortality within 30 days
Complication Based Ratings
Back and Neck Surgeries (without Spinal Fusion)
In Hospital
Spinal Fusion
In Hospital
Complication Based Ratings
Abdominal Aortic Aneurysm Repair
In Hospital
Carotid Procedures
In Hospital
Patient Experience
Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).
Learn more about patient experienceUniversity Medical Center
National Average
Communication with doctors
Percent of patients who said that doctors always listened to them and explained things well
Communication with nurses
Percent of patients who said that nurses always listened to them and explained things well
Responsiveness of hospital staff
Percent of patients who said they always received help quickly from hospital staff
Communication about medicines
Percent of patients who said that staff always explained medicines before giving them to patients
Discharge Information
Percent of patients who said they were given information about recovering at home
Care Transition
Percent of patients who said they understood their care needs when they left the hospital
University Medical Center
National Average
Quietness
Percent of patients who said the area around their rooms was always kept quiet at night
Cleanliness
Percent of patients who said their room and bathroom were always kept clean
Providers
Provider Reviews
April Robertson Jun 30 2022
Review for Dr. Brindley
Dr. Miller and staff are wonderful! They are all very friendly and knowledgeable. Dr. Miller did a great job with my procedure and explaining everything after my procedure. His staff called to check on me the next day. On a scale of 1-10, I definitely rate them 10+!!!
Robin Baccus Jun 28 2022
Review for Dr. Miller
Dr. Brindley and his assistant Dr. Gerzina are the most spectacular awesome Ortho surgeons you could ever find. They were able to revision correct a severely crippled knee that a previous surgeon screwed up... These guys really really care and it shows immediately... I love these guys...??????
JlBoutelle Jun 26 2022
Review for Dr. Brindley
I have been treated by Dr Mitchell, about 6 times per year since 2014. His treatment has kept my eyesight at 20/20. His knowledge and professionalism make him an excellent doctor, while his compassion for the patient take him to the next level. His kindness and courtesy is also extended to his...
The doctor you want Jun 24 2022
Review for Dr. Mitchell
I love Dr. Islam, but his office staff is HORRIBLE. I’ve had the worst experience with trying to get procedures scheduled and getting prescriptions refilled. I also have to obtain a new prescription every month for drug refills. It’s a lot of useless work.
Tonya E. Jun 20 2022
Review for Dr. Islam
Location
University Medical Center
Frequently Asked Questions
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Is University Medical Center highly rated with patients?
I have seen Dr Brindley for a while now...if not for him and his knowledge I do not believe I would be where I am today...the reconstruction surgery he had to perform on me was extensive and it has been a painstaking experience...however I know I am only here because of God and the expert care I...