University Medical Center

76%

Patients that would definitely recommend
6% higher than the national average

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

Outstanding Patient Experience Award™ (2019, 2018)

Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

Specialty Clinical Quality Awards

Bariatric Surgery Excellence Award™ (2018)

Superior clinical outcomes in bariatric (weight loss) surgery

Safety Ratings

How well a hospital safeguards patients from potential complications

An event relating to foreign objects left in body during a surgery or procedure

4 ratings were worse than expected

1 rating was better than expected

  • Pressure sores or bed sores acquired in the hospital

8 ratings were as expected

  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Bloodstream infection following surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
76%

Patients who gave a rating of 9 or 10
7% higher than the national average

76%

Would definitely recommend
6% higher than the national average

University Medical Center

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%75%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%78%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%65%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%85%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%51%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%68%66%

University Medical Center

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%60%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%69%73%

Providers

Provider Reviews

Excellent Care and Treatment

Douglas Putman Jul 10 2020

Review for Dr. McKee

Amanda Lucio-Lubbock Texas Jun 26 2020

Review for Dr. Hosford

Lumarie Pérez-Guzmán Jun 20 2020

Review for Dr. Brackeen

Excellent dr with great bedside manners. His NP is also great! So glad I found him after moving to Lubbock in January.

Bianca Johnson Jun 17 2020

Review for Dr. Shanklin

Jun 13 2020

Review for Dr. Smith

Beverly Droemer Jun 10 2020

Review for Dr. Ramsey

Always excellent, spot on!!

David Collins May 30 2020

Review for Dr. McKee

DMD May 18 2020

Review for Dr. Smith

Sheri Nichols May 08 2020

Review for Dr. Islam

I am thrilled to have Dr. Chris Shanklin as my PCP! Rarely are we fortunate to have doctor & staff with a culture of professionals.... caring, brilliant, confident, and upbeat!

H.E. Nyla Medlock May 05 2020

Review for Dr. Shanklin

friendly staff, great atmosphere, little to no waiting time..

May 05 2020

Review for Dr. Shanklin

Pleased Patient May 04 2020

Review for Dr. Shanklin

Promptness. Never have to wait very long before seeing doctor. Dr. Shanklin seems to be very knowledgeable in medicine.

Barbara Reed May 04 2020

Review for Dr. Shanklin

May 04 2020

Review for Dr. Islam

A most professional and genuinely caring atmosphere. Every individual involved in my experience was top notch! Dr. Islam listened to me and took time to answer all my questions and was very encouraging.

Carla Chambers May 03 2020

Review for Dr. Islam

A professional with a genuine care for treating the person as if you’re his only patient. It translates across to his staff he works with as well making a great team. Explains things in detail to ensure understanding of results. Greatly appreciated.

May 02 2020

Review for Dr. Islam

He is awesome. I have recommended him to several of my friends and family.

Margaret Scott May 01 2020

Review for Dr. Cervera

We love Dr. Sam and his staff! There are so nice and always answer all our questions!

Amy Molinar Apr 29 2020

Review for Dr. Sopontammarak

Darren Apr 28 2020

Review for Dr. Ramsey

John Greeson Apr 21 2020

Review for Dr. Shanklin

Dr. Schmid and his staff are wonderful! He was receptive to all concerns and questions during pre-op appointments and made the whole surgery process comfortable and easy to understand. He and his staff are always kind and welcoming.

S.I. Apr 20 2020

Review for Dr. Schmid

Dr. Smith is an excellent doctor. Hate to see him leave but sincerely wish him well. He has taken great care of my husband. He is sincere, upfront and very knowledgeable. You will be missed doc.!

Trevino Apr 18 2020

Review for Dr. Smith

Dr. Islam has been nothing but great. Ive had several visits and each time i see him i feel as if we accomplished something very important. He has alot of patience with you, and listens to what you have to say. Id say hes one of the best GI doctors in the entire country. Highley recommend him.

Jimmy Newby Apr 10 2020

Review for Dr. Islam

Amazing, he is seriously the best Dr. I can’t thank him enough for saving my life.

Brenda Sillas Apr 08 2020

Review for Dr. Scolaro

Bryan N Dunn Apr 07 2020

Review for Dr. Hirsch

Doctor Shanklin is excellent, a great and well qualified doctor. However, nurses are total slapdicks. Your prescriptions are not a priority to them whatsoever. It took them two weeks to send a prescription to my pharmacy at one point. Shanklin is 5 stars, his nurses however, are absolutely not.

Apr 07 2020

Review for Dr. Shanklin

Danica W. Apr 07 2020

Review for Dr. Schmid

Guy Yarborough Mar 27 2020

Review for Dr. Ramsey

Barry W Mar 25 2020

Review for Dr. Islam

He did ankle surgery on me and everything went great. He was also very nice and professional

Greg DLP Mar 17 2020

Review for Dr. Grimes

Always on time and very welcoming atmosphere

Cosme P Martinez Mar 12 2020

Review for Dr. Shanklin

I came to Dr. Shanklin for a new patient consult. He listened intently to my health concerns, and did a thorough examination. I he showed concern for my well being, and most of all he listened.

litewave Mar 12 2020

Review for Dr. Shanklin

It was just great everyone was helpful kind and polite

Mar 12 2020

Review for Dr. Shanklin

Excellent physician. Excellent bedside manner. Kind person. Super smart. Listens. Follows-up personally with phone call (who does that these days?). West Texas is fortunate to have Dr. Islam.

Tyler Mar 11 2020

Review for Dr. Islam

Gary & Barbara Metcalf Mar 06 2020

Review for Dr. Brindley

Truly blessed by Dr. Sam. He took his time with my son Koda & was very thorough in finding out the condition. Very kind man, my son liked him too!!! The staff is amazing here??

Kristi Howard-Wright Mar 05 2020

Review for Dr. Sopontammarak

Mar 03 2020

Review for Dr. Barker

Dr Jones is attentive and always asks if I have any questions. It’s always a pleasant experience.

Feb 28 2020

Review for Dr. Jones

I think he is the best doctor that I have seen in years for my back,

Sandra Johnson Feb 26 2020

Review for Dr. Jones

Dr. Islam did my colonoscopy. He always makes you feel important, listening to your every concerns.

Feb 21 2020

Review for Dr. Islam

Very clean and friendly atmosphere! Dr. Islam is very involved with his patients, he cares about our treatment and recovery. He makes himself available on social media. The office is very quick to return calls.

Lisa Valles Feb 19 2020

Review for Dr. Islam

Debbie Galvan Feb 12 2020

Review for Dr. Jones

Feb 08 2020

Review for Dr. Mangold

S.W. Feb 05 2020

Review for Dr. Islam

Feb 05 2020

Review for Dr. Islam

My experience with Dr McKee and her team was great! The surgery for joint replacement on my right thumb was successful and healed quickly.I would recommend this team to anyone with painful arthritis damage on hands.

Linda Clarke in Lubbock, TX - Feb 04 2020

Review for Dr. McKee

Monalisa Ake Feb 01 2020

Review for Dr. Islam

Awesome man! Very easy to talk to and he is very in-depth in explaining the procedure being done!

Shawn Sampley Feb 01 2020

Review for Dr. Islam

She and her staff were right on schedule,very friendly and courtesy, well explained on procedure being done her A team was awesome very pleased on the outcome would highly recommend thanks Mrs Mckee

Rickey Ramirez Feb 01 2020

Review for Dr. McKee

Dr. Islam is very personable, friendly and caring. I have recommended him to my friends. Thank you, Dr. Islam.

Jan 31 2020

Review for Dr. Islam

Love Dr Islam. Has a wonderful bedside manner and really cares about his patientd

Deborah Kemp Jan 24 2020

Review for Dr. Islam

Professional, listens, explains clearly. I am very pleased with my experience here.

J. Michels MA Jan 23 2020

Review for Dr. Islam

Greatest dr any parent can ask for!!! I would not recommend anyone else in the country. Both of my daughters have had him since their birth. Great dr. And even better human being

Robert Prigmore Jan 22 2020

Review for Dr. Wolcott

CM Jan 18 2020

Review for Dr. Schmid

Dr Schmid was amazing! I went in for a breast lift and augmentation and right off the bat he was very welcoming and to the point. His staff are wonderful, caring people always willing to help. I couldn’t be happier with my results and healed beautifully. I would highly recommend him to anyone.

BrandyC Jan 14 2020

Review for Dr. Schmid

Glenda Green Jan 14 2020

Review for Dr. Jones

JMR in Lubbock, TX - Jan 10 2020

Review for Dr. Headrick

Awesome! The most friendliest, kind, caring, knowledge Dr. you can ask for!!! ???????????????? Worked wonders on my left knee when other Dr's left it a wreck. I will forever go back to him if I need Orthopedic surgery! ??????????

Amanda in Lubbock, TX - Jan 09 2020

Review for Dr. Brindley

Dr Hirsch is the absolute best Doctor I have ever had!! Can’t say enough good about him. My savior!!

Dec 22 2019

Review for Dr. Hirsch

First time parrent Dec 12 2019

Review for Dr. Alami

I have used Dr. Schmid for a couple of surgeries and have been very pleased with the results. His staff is very respectful and I have never had any issues.

AD Dec 04 2019

Review for Dr. Schmid

He was exceptional! He is very professional and kind and treats his patients with respect.

Dec 03 2019

Review for Dr. Islam

It took his office 4 days to refill a prescription. When I complained he dropped me as a patient.

Dec 01 2019

Review for Dr. Barker

Dr. Ahmad and his staff go above and beyond to give great care! Best ever!

Jeffrey Kinnie Nov 22 2019

Review for Dr. Ahmad

The best customer service I have ever received and for a doctor's office it is an unexpected suprise!

Julie Nov 21 2019

Review for Dr. Islam

Everything was great. Dr. Miller was very professional and truly concerned. His staff were great as well. Would definitely recommend Dr. Miller.

Nov 19 2019

Review for Dr. Miller

Dr. Islam is so nice and caring. He Listens to your concerns and treats you accordingly. I think he is the Best! I highly recommend him. His staff is so nice and helpful (Veronica & Jodie thank you both)

Samantha Raissez Nov 19 2019

Review for Dr. Islam

Very caring. Entire staff was friendly, helpful and professional. After my procedure, Dr Islam personally called to check on me. Top notch Dr and office personnel.

Nov 19 2019

Review for Dr. Islam

He is awesome and has great concern about what health methods to use . He is definitely a professional.

Nov 19 2019

Review for Dr. Islam

She was great! This was a redo from another carpal surgery from last year! It never got better! She found the problem and took care of it! I’m very greatful!

Teresa Williams in Lubbock , TX - Nov 19 2019

Review for Dr. McKee

Thorough and personalized treatment.

Randy in Lubbock , TX - Nov 18 2019

Review for Dr. Shanklin

Cary Candelaria Nov 18 2019

Review for Dr. McKee

Very professional and caring. I highly recommend this practice.

Nov 16 2019

Review for Dr. Islam

She is by far one of the best doctors I’ve had.

Nov 15 2019

Review for Dr. McKee

Bad

Nov 14 2019

Review for Dr. Barker

Dr. Miller provided me with a well-explained EGD procedure. He showed what I felt was genuine concern, answered my questions and sought ways to effectively treat my condition. I will recommend him and would not hesitate in seeing him again.

Kathy Nov 08 2019

Review for Dr. Miller

He is really concerned about your health and well being. He personally called to check in with me to see how I was feeling after a procedure. Highly recommend Dr. Islam.

Nov 07 2019

Review for Dr. Islam

Dr. Islam is a wonderful doctor! He is kind, patient, caring, and takes the time to listen to your concerns. His staff was also great! I would highly recommend him to anyone.

Amy Nov 06 2019

Review for Dr. Islam

JB Nov 05 2019

Review for Dr. Schmid

Oct 30 2019

Review for Dr. Sopontammarak

Oct 29 2019

Review for Dr. Shanklin

Oct 21 2019

Review for Dr. McKee

Ma Cheverez Oct 16 2019

Review for Dr. McKee

I had a great experience with Dr. Schmid and his staff. I could not be happier and pleased with my results.

DLM-Midland, TX Oct 15 2019

Review for Dr. Schmid

Dr. Islam is so kind and caring. He takes his time with his patients to talk to them and make them feel comfortable. I would not go to anyone else.

Brandon Fuqua Oct 05 2019

Review for Dr. Islam

Cindy P in TX - Oct 05 2019

Review for Dr. Verdugo

Very friendly and professional.

Oct 03 2019

Review for Dr. Islam

Dr Islam and his whole staff were really great very knowledgeable and caring for me I will always give great recommendations

David Lopez Oct 02 2019

Review for Dr. Islam

Attentive, addresses any questions, open to alternatives, great staff

Sep 28 2019

Review for Dr. Shanklin

Not good

Sep 28 2019

Review for Dr. Shanklin

I appreciate Dr. Shanklin's calm mannerisms and his up-to-date knowledge in the treatment of my health issues. He is always very good to listen to my concerns and explains all treatments clearly. His office staff and nurse practitioners are very good to work with as well.

Jenny V Sep 28 2019

Review for Dr. Shanklin

I’m pleased with the treatment of Dr. Ramsey and staff.

Sep 27 2019

Review for Dr. Ramsey

Sep 25 2019

Review for Dr. Shanklin

At 72 I went into cardiac arrest playing racketball..flatline! He and UMC brought me back and now Iam back to RB...thank you Ben and UMC staff!

George Campbell Sep 25 2019

Review for Dr. Hirsch

I didn't think could find dr that could help me but de Islam is trying very hard to get me better he cares more bout his patients health then to make $$$ . We really need more of him ( doctors) with concerns for his patients. Thank you sincerely

Rachel Flores Sep 20 2019

Review for Dr. Islam

My experience was very good. I had an EGD & a colonoscopy & Dr. Islam came & explained my results to me.

Lucy Hawk Sep 19 2019

Review for Dr. Islam

Location

University Medical Center

602 Indiana Ave, Lubbock, TX 79415