The Heart Hospital Baylor Plano

89%

Patients that would definitely recommend
19% higher than the national average


The Heart Hospital Baylor Plano is a medical facility located in Plano, TX. This hospital has been recognized for Outstanding Patient Experience Award™.

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

Outstanding Patient Experience Award™ (2021, 2020, 2019)

Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

1 rating was better than expected

  • Bloodstream infection following surgery

12 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Pressure sores or bed sores acquired in the hospital
  • Death following a serious complication after surgery
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Respiratory failure following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
88%

Patients who gave a rating of 9 or 10
19% higher than the national average

89%

Would definitely recommend
19% higher than the national average

The Heart Hospital Baylor Plano

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%86%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%84%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%69%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%91%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%63%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%74%66%

The Heart Hospital Baylor Plano

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%75%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%78%73%

Providers

Provider Reviews

I cannot say enough of how much i admire Dr Betz's professionalism , care and patience when i visited . He explained everything so well and assured that recovery will be normal . No hyperbolic talk. I was fortunate to have received his care. Lot of respect for him

Venu Jun 23 2021

Review for Dr. Betz

Great

Jun 22 2021

Review for Dr. Shah

It was fantastic

G M Alam Jun 18 2021

Review for Dr. Shah

Rose Tackett Jun 17 2021

Review for Dr. Vasquez

He just explained what he thought was going on and wanted me to have more testing.

S. A. Jun 16 2021

Review for Dr. Engleman

Location

The Heart Hospital Baylor Plano

1100 Allied Dr, Plano, TX 75093

Frequently Asked Questions

Where is The Heart Hospital Baylor Plano located?

Has The Heart Hospital Baylor Plano won any recent awards from Healthgrades?

Does The Heart Hospital Baylor Plano score well in safety ratings?