The Heart Hospital Baylor Plano

89%

Patients that would definitely recommend
19% higher than the national average

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

Outstanding Patient Experience Award™ (2020, 2019, 2018)

Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

1 rating was worse than expected

1 rating was better than expected

  • Bloodstream infection following surgery

11 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Pressure sores or bed sores acquired in the hospital
  • Death following a serious complication after surgery
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
87%

Patients who gave a rating of 9 or 10
18% higher than the national average

89%

Would definitely recommend
19% higher than the national average

The Heart Hospital Baylor Plano

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%85%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%85%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%67%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%90%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%63%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%73%66%

The Heart Hospital Baylor Plano

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%73%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%78%73%

Providers

Provider Reviews

Jul 08 2020

Review for Dr. Benjamin

Laura Butler Jul 03 2020

Review for Dr. Cai

Anita McDonald, Ph.D. Jul 02 2020

Review for Dr. Tran

A very comfortable atmosphere. Professional. A place you want to go to to take care of your heart.

Coni M. Jul 01 2020

Review for Dr. Singh

HANS J. SCHNITZER Jul 01 2020

Review for Dr. Bowers

Jul 01 2020

Review for Dr. Benjamin

Shaunna sifford Jun 30 2020

Review for Dr. Rizvi

Great service

Rick M. Jun 29 2020

Review for Dr. Singh

Linda Larbi-Cherif Jun 29 2020

Review for Dr. Reddy

Lindsey at Setty plastics is a amazing injector. She listens and dies what’s best for your face and goals!

Shannon Jun 25 2020

Review for Dr. Setty

pleasent

Todd W. Jun 24 2020

Review for Dr. Singh

Got in and out safely and quickly. All of my questions were answered and we rescheduled my next appointment.

Jun 24 2020

Review for Dr. Rizvi

Made me very comfortable with detailed questioning and diagnosis and advice based on this. also proactively enrolled me in the ccm process

Balu P. Jun 24 2020

Review for Dr. Singh

Dr. Singh is hands on. All staff is amazing. Walked us thru all we need to do to help our family member.

Juanita C. Jun 23 2020

Review for Dr. Singh

Diana Melendez Jun 23 2020

Review for Dr. Bowers

I had a wonderful experience while visiting Dr. Singh's office. Dr. Singh and staff are very friendly and informative.

Casey A. Jun 23 2020

Review for Dr. Singh

Jun 22 2020

Review for Dr. Setty

I trust Dr Bowers and that says it all!

Mikie Abshire Jun 22 2020

Review for Dr. Bowers

Open Heart Surgery

Robert Jun 22 2020

Review for Dr. Acuff

Dr Bowers is the consummate cardiologist. I am able to write this today because of his skill and compassionate care. You will never feel rushed with Dr Bowers. During an office visit he will stay with you until he is satisfied he has answered all of your concerns. He is the best.

Robert Bauer Jun 17 2020

Review for Dr. Bowers

Thank you Dr Shah - and your team- for making my visit so comfortable !

Ranjani Swaminathan Jun 17 2020

Review for Dr. Shah

I've been seeing Dr. Singh for years and could not ask for a better doctor. I feel confident in his practice and staff.

Joyce W. Jun 17 2020

Review for Dr. Singh

Everyone was very helpful and friendly. The doctor answered all my questions and spoke in terms I could understand (not too much medical-isms)...

Ronni Jun 17 2020

Review for Dr. Shah

Dr. Rizvi is quite simply the best!!! He genuinely cares for his patients and wants the best for them.

Carl Hill Jun 16 2020

Review for Dr. Rizvi

I have been seeing Dr Benjamin for a few years now and he is fantastic. He’s Punctual, easy to talk to, listens to my concerns and tells me my options for treatment and up to date on treatments. Great bedside manner. I highly recommend him as well as his staff.

Sue Kempton Jun 16 2020

Review for Dr. Benjamin

Dr. Singh is very professional, very empathetic and obviously is very skilled at what he does- a great doctor.

Craig S. Jun 15 2020

Review for Dr. Singh

Great

David B. Jun 15 2020

Review for Dr. Singh

Nancy L. Rogers Jun 14 2020

Review for Dr. Khan

DrEichhorn does a good job listening and making reasonable suggestions.

Gerald Deats Jun 13 2020

Review for Dr. Eichhorn

Dr. Singh always makes me feel like he is concerned with finding a solution for my problems.

Derek G. Jun 12 2020

Review for Dr. Singh

Always a Great Experience !!!

Dyrle W. Jun 12 2020

Review for Dr. Singh

Feeling I am in a good hand.

Anonymous Jun 12 2020

Review for Dr. Singh

great

Miguel R. Jun 12 2020

Review for Dr. Singh

Dr Kahn has treated me for over 14 years and has saved my life several times because of her expertise in cardiac care.

Todd G Jun 10 2020

Review for Dr. Khan

Andy Skinner Jun 09 2020

Review for Dr. Rizvi

Dave Eagleston Jun 09 2020

Review for Dr. Khan

Randy F. Tahyi Jun 09 2020

Review for Dr. Khan

Dr Eichhorn helped me when my Doctor was out. Took an interest, cared, asked questions, knowledgeable, listened. Good guy!

frank cox Jun 08 2020

Review for Dr. Eichhorn

Jill Jun 07 2020

Review for Dr. Jett

Great doctor and staff. No wait time. Felt very safe

Gill kallenberger Jun 07 2020

Review for Dr. Rizvi

The stuff knows how to make they customer

Berhanu R. Jun 05 2020

Review for Dr. Singh

great experience with staff and doctor

Susan W. Jun 05 2020

Review for Dr. Singh

Vicki Jun 05 2020

Review for Dr. Benjamin

Dr Blatt is tremendous . He is proactive and common sense. He is meticulous and thorough. I’ve seen him for near 15 years and he is just outstanding !!

Don M Jun 05 2020

Review for Dr. Blatt

Great interaction with patients. I feel like I amtter!! Thank you :)

Gail T. Jun 03 2020

Review for Dr. Singh

good in communication and follow up.

Jerry L. Jun 03 2020

Review for Dr. Singh

Dr. Krock saved my life at the ER. I was very fortunate to be in the right hands at that crucial time of life and death. He truly cares for his patients. If not for him I would not be here today. I would definitely recommend him to anyone with cardiac issues.

Anita Jun 02 2020

Review for Dr. Krock

Jessica was really nice!

Jun 02 2020

Review for Dr. Benjamin

Dr. Setty and his staff were wonderful. They treated me with respect and made me feel totally comfortable. My liposuction procedure went great and the results are phenomenal! I definitely recommend Dr. Setty. Thank you!

Jun 02 2020

Review for Dr. Setty

took time to listen to me and offer me options very kind and patient excellent doctor

Jun 02 2020

Review for Dr. Messner

Friendly and compitent

Jun 02 2020

Review for Dr. Hurwitz

Dr. Gottlieb is one of the finest physicians I have had in my 61 years. His handling of my very rare condition was one of the reasons I am alive today.

Linda E. May 29 2020

Review for Dr. Gottlieb

Follow up to AICD implant.

Bill Estes May 27 2020

Review for Dr. Hurwitz

My visit was a televisit. I feel like the staff did a good job preparing both the dr. and myself for the call. Dr. did a good job of addressing any issues. I have been going to him for about 13 years.

Joseph May 27 2020

Review for Dr. Eichhorn

Everyone was top notch

K. M. May 26 2020

Review for Dr. Singh

Dr. Hurwitz is always concerned about my overall health and well being, not just checking my pacemaker. I consider her a friend, not just my doctor. She patiently listens to all of my needs. The nurses and techs are also very personable and kind.

Annette Parrish May 24 2020

Review for Dr. Hurwitz

I had a great visit with Dr Smith. He was so kind and took lots of time talking to me.he has a trusting manner about him and when I left I knew I was in good hands.

Heidi Miner May 21 2020

Review for Dr. Smith

Very satisfied

Richard T. May 19 2020

Review for Dr. Singh

Does not do a thorough work up. Bad hire for Christus. Wouldn't recommend.

May 19 2020

Review for Dr. Hoang

I have been a patient of Dr. Hurwitz for many years. I have enjoyed working with her through these years and would highly recommend her. She is very well known and respected in her field and well worth any wait to see her.

Charles Council May 19 2020

Review for Dr. Hurwitz

6 months check

May 18 2020

Review for Dr. Bowers

I have been Dr. Boehrer's patient since 2005. Highly recommend. He will take excellent care of you. Also, his staff is always very friendly and attentive.

Len May 17 2020

Review for Dr. Boehrer

Dr Bowers is a very nice man and takes time to listen to you we think he’s a great doctor. He has been taking of my husband for several years. We would definitely recommend him and his staff highly.

Charles & Linda Georgoulis May 17 2020

Review for Dr. Bowers

Dr. Bowers is listens to your concerns and is very attentive to your needs and address any concerns I highly recommend Dr. Bowers

Norma King May 17 2020

Review for Dr. Bowers

Dr. Singh is a great Doctor.

Eloisa V. May 16 2020

Review for Dr. Singh

Very good

Arleta L. May 16 2020

Review for Dr. Singh

Pretty Simple.. The Man saved my "Life.!! With less than a week to go.

Warren Smith May 14 2020

Review for Dr. Cai

Linda Leciejewski May 14 2020

Review for Dr. Krock

Angie K May 12 2020

Review for Dr. Setty

Gilbert K. May 12 2020

Review for Dr. Benjamin

May 11 2020

Review for Dr. Bowers

Positive and informative

Gregory Hedges May 10 2020

Review for Dr. Acuff

I travel over 300 miles one way to see Dr. Bowers because I feel he is the best cardiologist in my state of Texas. And he has a great bedside manner, he seems to actually care about me, as a patient not just a payment source.

Christine Wallace May 10 2020

Review for Dr. Bowers

Terrific Dr. Cares for you and your health.

jack hutson May 08 2020

Review for Dr. McKenzie

Dr Shah is great. He spent qaulity time wth me and explained everything well.I would highly recommend.

Rich farrell May 07 2020

Review for Dr. Shah

Brenda Waggoner May 07 2020

Review for Dr. Hurwitz

James Paino May 06 2020

Review for Dr. Shah

Deb May 04 2020

Review for Dr. Hurwitz

May 03 2020

Review for Dr. Betz

Dr. Uzma Mehdi She's the best. She always has time to listen to me as her patient and she always shows compassion beyond measure. I earnestly feel blessed to have her as my Hemo doctor.

Countess Price May 03 2020

Review for Dr. Mehdi

honest and trustworthy great skills

William F Probst May 02 2020

Review for Dr. Joshi

First telemed with Dr. Pettijohn. Went well. I was very comfortable with the appountment. Thank you!

Theresa S Apr 30 2020

Review for Dr. Pettijohn

I came for Covid testing and the process was very thorough and professional!

Nicole Chantel Guerin Apr 30 2020

Review for Dr. Benjamin

Dr Rizvi is a great doctor to both my husband and myself. Always listens to my concerns and provides excellent care for both of us. Highly recommend him.

Brenda Rogers Apr 29 2020

Review for Dr. Rizvi

Dr. Rizvi and his staff are wonderful! They always give excellent care to me as a patient. They are also professional, caring and attentive to my needs.

Ruth Apr 28 2020

Review for Dr. Rizvi

I would highly recommend Dr. Bowers. Under his care I have a strong healthy heart.

Ruth Murphy Apr 27 2020

Review for Dr. Bowers

Dr Fyfe gave me an Angiogram. He took time to get to know my personality and personalized my treatment and explanations as well as expectations. I could not be more pleased with his services.

Noel Morgan Apr 26 2020

Review for Dr. Fyfe

Adil Mina Apr 24 2020

Review for Dr. Joshi

DR JOSHI IS VERY ATTENTIVE AND LISTENS TO WHAT I SAY. HE ACTUALLY SMILES WHEN TALKING TO HIM. WHEN WAS THE LAST TIME YOUR DOCTOR SMILED :-) MAYBE IT IS ME. I WILL RECOMMEND DR JOSHI TO OTHERS

ROBERT BOWN Apr 23 2020

Review for Dr. Joshi

J. M. Spear Apr 23 2020

Review for Dr. Benjamin

Dr. Mao has been my doctor for close to 2 years and has played a vital role in helping me keep my electrolytes balanced. He is an advocate for his patients, doesnt give up on difficult cases, and is brilliant.

Karen B. Apr 23 2020

Review for Dr. Mao

Dr. Rizvi is great! He explained everything I needed to know in terms I could understand. He also answered all of mine and my husband’s questions, before and after my surgery. I highly recommend him!

Cheryl Apr 23 2020

Review for Dr. Rizvi

I would not want to go any where else Dr Lele told me what to expect and that is what happened. His nurses are GREAT Thanks for taking excellent care of me. Ronnal P. S I am on my way to recovering.

Ronnal London Apr 23 2020

Review for Dr. Lele

Took the time to see me with the covid crisis going on which gave great comfort to my family and I.

Jeremy Miller Apr 23 2020

Review for Dr. Bowers

Dr. Chu saved my life! I will be forever grateful to him.

Karen Apr 21 2020

Review for Dr. Chu

Has a keen interest in the individuals well being. Does not rush the patient; listens and communicates well.

LET Apr 21 2020

Review for Dr. Hurwitz

Location

The Heart Hospital Baylor Plano

1100 Allied Dr, Plano, TX 75093