Covenant Medical Center

75%

Patients that would definitely recommend
5% higher than the national average


Covenant Medical Center is a medical facility located in Lubbock, TX. This hospital has been recognized for Patient Safety Excellence Award™, America’s 50 Best Hospitals for Vascular Surgery Award™, and more.

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

Patient Safety Excellence Award™ (2019)

Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

Specialty Clinical Quality Awards

America’s 50 Best Hospitals for Vascular Surgery Award™ (2020, 2018)

Superior clinical outcomes in abdominal aortic aneurysm repair, carotid surgery, and peripheral vascular bypass surgery

America’s 100 Best Hospitals for Prostate Surgery Award™ (2020, 2019)

Superior clinical outcomes in prostate removal surgery and transurethral resection of the prostate

Gynecologic Surgery Excellence Award™ (2020)

Superior clinical outcomes in gynecological surgery

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

2 ratings were better than expected

  • Deep blood clots in the lungs or legs following surgery
  • Accidental cut, puncture, perforation or hemorrhage during medical care

11 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Pressure sores or bed sores acquired in the hospital
  • Death following a serious complication after surgery
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Respiratory failure following surgery
  • Bloodstream infection following surgery
  • Breakdown of abdominal incision site
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
72%

Patients who gave a rating of 9 or 10
3% higher than the national average

75%

Would definitely recommend
5% higher than the national average

Covenant Medical Center

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%80%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%79%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%63%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%87%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%50%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%64%66%

Covenant Medical Center

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%62%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%71%73%

Providers

Provider Reviews

Clean, well maintained waiting room, and the office staff is polite and efficient. Dr Stephenson is an excellent physician. He has a laudable educational background. I am very pleased with the care he provides.

Sep 15 2020

Review for Dr. Stephenson

He and his staff are always willing to take their time to listen to their patients no matter how busy they m a y be...!!! I trust and love them all...!!!

Sep 15 2020

Review for Dr. Henderson

This is great practice! They truly want to know their patients and care for them deeply. The entire staff is professional and personable. Dr. Shanklin and Jennifer both give you plenty of time.

Kelly Sep 15 2020

Review for Dr. Shanklin

Has very little compassion for his patients and loved ones of the patient.

Sep 14 2020

Review for Dr. Tafur

R.P. Sep 10 2020

Review for Dr. Joshi

Great doctor! Great person! Spends quality time with his patients and addresses everything. His office staff is wonderful. Wait times are a little lengthy, but when you realize it is because he will not rush his patients, it is worth it.

Kelli Hager Sep 09 2020

Review for Dr. Babb

Kelli Hager Sep 09 2020

Review for Dr. MacAdams

Dr Farzan is kind, brilliant, goes the extra mile for his patients, takes his time with you, and is MAYO TRAINED! I can't say enough good things about this man! He is a great doctor and great human being.

Deborah Jean Harding Sep 09 2020

Review for Dr. Farzan

Sep 09 2020

Review for Dr. Shaver

Tracie Copeland Sep 08 2020

Review for Dr. Joshi

Garret Ware Sep 06 2020

Review for Dr. Hinshaw

Dr Mike is amazing just like his father was. He treats me like family and makes it a fun visit. He has done a few different things for me over the years from laser treatments to removing warts and sebaceous cysts to just checking weird looking moles. I trust him with my skin.

Marsha Barton Sep 05 2020

Review for Dr. Lehman

Dr Borno is an awesome doctor would definitely recommend him.

Larry Mead Sep 04 2020

Review for Dr. Borno

Dr. Farzan is very kind. He listens and asks questions. He is supportive and cares about his patients. I wouldn't go anywhere else!

Tracey Sep 03 2020

Review for Dr. Farzan

I’ve been seeing her for a couple of years and couldn’t be happier. She is knowledgeable, friendly and a great listener. She handles several complex issues for me very effectively. She is always on time, which I really appreciate.

Sep 02 2020

Review for Dr. Anderson

Dr Farzan and entire staff are extremely knowledgeable, courteous, caring and professional. I highly recommend them for all of your gynecological needs.

Sep 02 2020

Review for Dr. Farzan

Chicago Aug 29 2020

Review for Dr. Cervera

Dr. Zavala was great! My daughter had a great pregnancy and birth thanks to this amazing doctor! I will recommend her to all my friends and family.

Stephanie Jasso Aug 28 2020

Review for Dr. Zavala

John and Sue Johnson Aug 27 2020

Review for Dr. Close

The staff were friendly and helpful! It just took a about 30 minutes to get in for my appointment.

Jennifer Aug 26 2020

Review for Dr. Farzan

Donnie Dickerson Aug 26 2020

Review for Dr. Joshi

I had a left total hip arthoplasty on 10/22/2018. After surgery I did excellent. I have not had any issues with my surgery or recovery. I would recommend Dr. Joshi to family members and friends. He is a wonderful doctor.

Brenda Coleman Aug 26 2020

Review for Dr. Joshi

I recently went to see Dr. Kensing and was extremely satisfied. From the front desk, to the nurses, physician visit and scheduling my procedure.. everyone in the entire office was extremely helpful and knowledgeable. Would definitely recommend anyone to this office.

Aug 25 2020

Review for Dr. Kensing

Aug 25 2020

Review for Dr. Carothers

I had a total knee replacement in 2009. Dr Cord is a great doctor

Ronnie GUTHRIE Aug 25 2020

Review for Dr. Cord

This wonderful doctor has been caring for me and my family since 1979! He and his wonderful staff have been the BEST I could ever imagine in every way.

Deborah Zinnecker Aug 25 2020

Review for Dr. Gage

He did a wonderful job on my son's hand. Gained my son's trust, which is hard to do. Great bedside manner and great attitude.

Kelli Hager Aug 22 2020

Review for Dr. Gaines

Great doctor!!! Her office staff are great also!! Starts with the least invasive treatments first. Overall wonderful attitude toward her patients and their well being.

Kelli Hager Aug 22 2020

Review for Dr. Garcia Schalow

I’ve had him for over 15 years he’s always been an excellent surgeon and Excellent doctor. It is enjoyment every time I have to see him because he’s so funny and he takes time to talk to you. You couldn’t find a better Doctor.

Sherry Reno Ross Aug 22 2020

Review for Dr. Nguyen

Kelli Hager Aug 21 2020

Review for Dr. Cervera

Charles Smart Aug 21 2020

Review for Dr. Otahbachi

Jennifer C Aug 20 2020

Review for Dr. Farzan

Dr. Farzan is a dedicated professional and is very helpful. He takes the time to explain things to his patients wither it is a procedure or a plan of treatment.

Aug 19 2020

Review for Dr. Farzan

Excellent surgeon and bedside manner Highly recommend him. Cured my pancreatic cancer with the surgery.

Aug 17 2020

Review for Dr. Bayouth

Non-thorough visits. Ineffective referral process.

Lubbock Resident Aug 16 2020

Review for Dr. Mendez

Benjamin Bird Aug 16 2020

Review for Dr. Hidalgo

I was so pleased with my visit. Dr Clark and Jennifer his nurse were both very friendly and took time to explain everything. I was seen quickly, no long wait.

Shannon Aug 14 2020

Review for Dr. Clark

Aug 12 2020

Review for Dr. Owen

Personable. Dr. didn’t rush and seemed very knowledgeable. Friendly

Aug 12 2020

Review for Dr. Potocki

Very attentive and friendly, took his time trying to help.

Mike L. Aug 12 2020

Review for Dr. Warmoth

Communicative Doctor. Smart. Personable. Staff is friendly and helpful. I couldn’t have found a better PPC.

C. Dennis Aug 12 2020

Review for Dr. Cochran

Does not listen, thinks cleaning / vacuuming the ears is the answer to all adult ear problems, and has no empathy or bedside manner. As an adult, I would not want him to even touch my child.

JohnnyBelinda Aug 10 2020

Review for Dr. Fell

I’m not sure why anyone would say that his bedside manner is not good. I am used to being treated poorly bc of my tattoos and I did not feel this way as his patient. Dr. Mangold took great care of me and answered all my questions and concerns. I highly recommend him to my friends and family.

Aug 07 2020

Review for Dr. Mangold

Matt Skarke Aug 06 2020

Review for Dr. Henderson

Elizabeth Barraza Aug 06 2020

Review for Dr. Farzan

Dr. Farzan always makes me feel like I’m the only one in the office. He explains very thoroughly. And I really like him as a dr and as a person.

W. Reynolds Aug 05 2020

Review for Dr. Farzan

Friendly, competent. Never got interpretation or feedback about some test results. Never received a call back from referral coordinator after leaving many messages.

Disappointed Aug 05 2020

Review for Dr. Mendez

A Aug 04 2020

Review for Dr. Schmid

Excellent professional service.

Aug 03 2020

Review for Dr. Shanklin

Amazing doctor highly recommended

Barbara Garland Aug 03 2020

Review for Dr. Ghandour

I love my Dr Shanklin I just absolutely do not like that when I have an appointment with him sometime I get a different physician. I was very disappointed with my last appointment. The Dr was very sweet but she hurt me a lot and I have ugly scars from it. My legs even twitch and cramp a lot.

Aug 03 2020

Review for Dr. Shanklin

Jul 31 2020

Review for Dr. Malouf

Donna J. Askins Jul 30 2020

Review for Dr. Culberson

I had both knees replaced in 2015. I have not had any issues or concerns regarding my treatment. I have recommended Dr. Joshi to family members and friends. He is a very caring doctor and he is concerned about your progress.

JoAnna McClure Jul 28 2020

Review for Dr. Joshi

Excellent care and supportive staff!

Amy Smallwood Jul 28 2020

Review for Dr. Sopontammarak

Charlotte Smith Jul 28 2020

Review for Dr. Martinez

I had a visit a year ago and lost the clinic phone number. Couldnt remeber the name of the clinic or Dr but they called to remind me of a yearly appointment. I was so apprehensive about going anywhere else. Zavala is totally LGBTQ friendly and made me feel at ease. Glad kind doctors exist.

Jul 27 2020

Review for Dr. Zavala

Dr Killeen is a caring and dedicated physician. He cares and listens to his patients.

Jul 24 2020

Review for Dr. Killeen

Gwendolyn K Lopez Jul 23 2020

Review for Dr. Ghandour

Dawn Jul 23 2020

Review for Dr. Gaines

Jul 21 2020

Review for Dr. Zavala

She is the best Dr. Ever I see

Seble Jul 18 2020

Review for Dr. Richards

Kathy Barnhill Jul 17 2020

Review for Dr. Garrett

Deborah Chaney Jul 16 2020

Review for Dr. Nesterenko

My grandfather went to see him for relief in his back (not sure why he was referred there) and Dr. Macadams did not do a thing for him. Ran labwork, then suggested meds that he was told the PT could not take. He said “well, I guess that’s it then”. Wasted everyone’s time.

Jul 16 2020

Review for Dr. MacAdams

Jul 14 2020

Review for Dr. May

My daughter is one and we will always see Doctor Jeremy Dalton! All the staff is excellent and we feel valued here.

Rachel Hickey Jul 14 2020

Review for Dr. Dalton

unresponsive. Never got some of test results; others were never reviewed with me. No return phone call to arrange a referral

Jul 14 2020

Review for Dr. Mendez

We love Dr Westerberg. He has been amazing with all my kiddos. He really listens to my concerns and is very thoughtful and explains in great detail. He really listens to my parental concerns and takes them seriously.

Jul 13 2020

Review for Dr. Westerberg

Jul 13 2020

Review for Dr. Shome

Kristen Coats Jul 13 2020

Review for Dr. DeSoto

Always very quick to answer questions very good personality and very good at his work.

Dorothy Nelson Jul 13 2020

Review for Dr. Hidalgo

Michael Worth Jul 09 2020

Review for Dr. Joshi

Poor beside manner and uninformed. Staff is rude and incompetent.

Jul 08 2020

Review for Dr. Neumann

G. Cervera Jul 08 2020

Review for Dr. Beck

Dr. Nguyen is a wonderful doctor...He is soft spoken and will answer any questions that you have to ask. His nursing staff is also very friendly and helpful

La Chana Gilbert Jul 06 2020

Review for Dr. Nguyen

Dr.Cowden did my Acl reconstruction and my meniscus repair surgery recently. He was very helpful and caring. His office team was also helpful getting me ready for surgery!! I would recommend this doctor to everyone!! Thanks to all of them I'm at home recovering!!

Tabitha Garcia Jul 05 2020

Review for Dr. Cowden

Great doctor and staff. Highly recommend

Jul 04 2020

Review for Dr. Owen

Dr. Parmar and her staff is very great with service! I would highly recommend her to anyone that is looking for a family doctor. My family loves her!

Jennifer S. Jul 04 2020

Review for Dr. Parmar

Dr Flores is very kind, thorough, and attentive to my needs. He is passionate about providing high quality care. His office staff is very kind and thoughtful. Highly recommend.

Suzanne Read-Franco Jul 02 2020

Review for Dr. Flores

Terry Brown Jul 02 2020

Review for Dr. Nesterenko

Excellent surgeon and really cared

Sam Jul 02 2020

Review for Dr. Flores

Dr Flores is a wonderful surgeon. He is concerned about his patients and will stay in the room until all your questions are answered. Great bedside manner. Highly recommend.

Jul 01 2020

Review for Dr. Flores

Dr. Parmar is one of the best physicians I have seen. She knows her medicine and truly cares for the patient. I have highly recommended her to friends and family. We are fortunate to have her in Lubbock.

Jul 01 2020

Review for Dr. Parmar

Jul 01 2020

Review for Dr. Bigit

He is thorough and follows through with what he says! Overall, I am very happy with the care that he provides.

Jun 29 2020

Review for Dr. Carothers

Bill Haynie Jun 29 2020

Review for Dr. Stewart

I had a great experience with Dr. Cowden. I find him to be very caring and professional. I have never felt like he didn’t have time for all my questions. Yes, I had to wait for a couple of months for my surgery BUT that is because of the pandemic. I don’t understand complaints about waiting.

Jun 28 2020

Review for Dr. Cowden

I met with Dr. Starnes for the first time this week. I was well pleased with the time he took to explain everything to me. Would recommend him to any one.

Norma Kilgore Jun 26 2020

Review for Dr. Starnes

Incredibly long wait times. Caused us to miss other appointments. Front office staff rude when asked about the long wait times. Took months to get him to listen to my mother about her shoulder. Overall not recommended.

Jun 25 2020

Review for Dr. Flores

I can honestly say Dr. Pankratz cares for his patients. He goes out of his way to find the cause of the problem. Thank you Dr. Pankratz for helping my mother and explaining things in terms she could understand.

B. Flores-Garza Jun 25 2020

Review for Dr. Pankratz

Everyone was friendly and very caring

Donna Norton Jun 24 2020

Review for Dr. Potocki

I recently had a TAVR performed by Dr. Sharif and Dr. Hirsch. My surgery was extremely successful and I've received excellent care. I highly recommend Dr. Sharif and his staff. He is a total professional and I highly recommend him to any patient needing heart health care.

Larry D. Nichols Jun 24 2020

Review for Dr. Sharif

Dr. Anderson has been my primary doctor for 5 years. She has guided me through several serious problems. She is very good and really cares about her patients.

Gene Marrow Jun 23 2020

Review for Dr. Anderson

Lumarie Pérez-Guzmán Jun 20 2020

Review for Dr. Brackeen

Daphnia Jun 18 2020

Review for Dr. Shephard

Location

Covenant Medical Center

3615 19th St, Lubbock, TX 79410

Frequently Asked Questions

Where is Covenant Medical Center located?

Has Covenant Medical Center won any recent awards from Healthgrades?

Does Covenant Medical Center score well in safety ratings?