Covenant Medical Center

77%

Patients that would definitely recommend
7% higher than the national average

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

Patient Safety Excellence Award™ (2019)

Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

Specialty Clinical Quality Awards

America’s 100 Best Hospitals for Prostate Surgery Award™ (2019)

Superior clinical outcomes in prostate removal surgery and transurethral resection of the prostate

America’s 50 Best Hospitals for Vascular Surgery Award™ (2018)

Superior clinical outcomes in abdominal aortic aneurysm repair, carotid surgery, and peripheral vascular bypass surgery

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

1 rating was worse than expected

  • Catheter-related bloodstream infections acquired at the hospital

3 ratings were better than expected

9 ratings were as expected

Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
76%

Patients who gave a rating of 9 or 10
7% higher than the national average

77%

Would definitely recommend
7% higher than the national average

Covenant Medical Center

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%80%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%78%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%65%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%88%84%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%68%66%

Covenant Medical Center

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%60%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%68%73%

Providers

Provider Reviews

The best surgeon in Lubbock. You will love Dr. Nickels. Her experience is so valuable. There are so many lives that she has saved over the years. Call her office today if you want a caring, skilled, and great doctor. She goes beyond the call of duty for her patients. Lubbock is lucky to have her.

Aug 17 2019

Review for Dr. Melinda Nickels, MD

Aug 17 2019

Review for Dr. Usha Ganga, MD

Very nice bed side manner. Staff were great, happy and fun place. Took care of any special needs. Also very thorough and helpful on all paperwork. Most definitely will recommend. Thank you, Dan Smith

in Lubbock, TX - Aug 16 2019

Review for Dr. Timothy Miller, MD

Absolutely wonderful, everything he laid out went exactly as he had stated. He and all of his staff and crew were marvelous. With every issue that came up before, during and after surgery, they were all available and very willing to help.

in Lubbock, TX - Aug 16 2019

Review for Dr. Amir Aryaie, MD

Aug 15 2019

Review for Dr. Jason Bradley, MD

Aug 15 2019

Review for Dr. Beth Cochran, MD

Dr. Potocki is AMAZING!! He strives to help his patients by looking for the least invasive options first. He genuinely cares for his patients and wants the best for them!

Aug 09 2019

Review for Dr. Stan Potocki, MD

Aug 09 2019

Review for Dr. Ahmad Sabouni, MD

Dr. George performed a minimally invasive spinal fusion and the procedure has eliminated all of my sciatic pain. He is a great surgeon and I would highly recommended him!

Aug 08 2019

Review for Dr. Richard George, MD

I would give him a ZERO if i could. My husband is having nerve problems. Dr sambouni never even ran tests. Told my husband he needed to see a psychiatrist. RUN from this idiot as fast as you can!

Aug 08 2019

Review for Dr. Ahmad Sabouni, MD

Dr. Gunnell is a great orthopedic surgeon. I had broken my fibula in a soccer injury and required surgery. About 15 & 1/2 weeks after the surgery I was back playing soccer at full strength. I would highly recommend her!

Aug 08 2019

Review for Dr. Lea Gunnell, MD

Aug 06 2019

Review for Dr. Richard Hope, MD

in TX - Aug 03 2019

Review for Dr. David Shephard II, MD

I was referred to Dr. Fenton by my hematologist because of his expertise in a certain area. He seems quite knowledgeable and I appreciate the time he takes to answer my questions. I feel like I am in good hands under his care. The staff in the endoscopy center is absolutely top notch.

Aug 02 2019

Review for Dr. Boyd Fenton, MD

Dr carr did good work on my shoulder but when he ask u questions he automatically answers the questions for u he doesn't listen to the patient he just goes by the test tht was done and so I would recommend a doc that listens to the patient more

Aug 01 2019

Review for Dr. Robert Carr, MD

in Austin - Aug 01 2019

Review for Dr. David Shephard II, MD

Jul 29 2019

Review for Dr. Kelly Kensing, MD

Dr Snodgrass is the kindest doctor I’ve ever met. She took time with me, was thorough in her examination, took time to explain my illness, treatment options, and gave me ample time to ask questions! She is an exemplary physician!

Jul 27 2019

Review for Dr. Priscilla Snodgrass, MD

Jul 25 2019

Review for Dr. Ramakrishnan Ranganath, MD

Dr.Ganga and her staff were very professional. Clinic is run efficiently. I had colonoscopy, the nurses, especially Laura, were so professional and caring. The entire process was done so respectfully. I would highly recommend Dr. Ganga and her staff.

in Hobbs, NM - Jul 24 2019

Review for Dr. Usha Ganga, MD

I did k 2 knee replacements in 2015. I am continuing to work on other problems I continue to try to loose weight but my knees are doing fabulous. I never regret that I did the replacement surgery.

Jul 23 2019

Review for Dr. Atul Joshi, MD

I feel and broken three bone in my pelvis. it was painful. Dr. Joshi and staff took good care of me and I have recovered completely. I would Dr. joshi for future treatment.

Jul 23 2019

Review for Dr. Atul Joshi, MD

Jul 19 2019

Review for Dr. Lea Gunnell, MD

They worked me in because I had an issue that needed to be addressed. Staff was friendly and got us out in a timely manner. We reached our next appointment on time. Overall great experience.

Jul 19 2019

Review for Dr. Stan Potocki, MD

Jul 19 2019

Review for Dr. Mark D'Alise, MD

She was not a good doctor while she was my PCP. Always spending no more than 3 minutes with me, dismissing and judgemental. She made me panic many times with no foundation.

Jul 18 2019

Review for Dr. Hima Ravi, MD

Dr. Gray is always very patient and kind. He answers any and all questions you have regarding your little one. As a mom I have been nothing but happy with Dr. Gray and his staff.

Jul 18 2019

Review for Dr. David Gray, DO

Jul 17 2019

Review for Dr. Jonathan Mannas, MD

Dr Menard was very very thorough and professional. It’s pleasant to deal with a doctor whom understands my issues. Additionally his nurse Theresa and other staff were easy to talk to and seemed genuinely geared to helping me improve my back problems.

in Kerrville , Texas - Jul 17 2019

Review for Dr. Ralph Menard, MD

in Lamesa, TX - Jul 17 2019

Review for Dr. Atul Joshi, MD

He is the best cardiologist I have had. I have congenital aortic stenosis, and have had tons of cardiologists. He is by far the best I have had the privilege to call my cardiologist.

Jul 15 2019

Review for Dr. Jason Bradley, MD

Jul 13 2019

Review for Dr. John Hirsch, MD

Jul 12 2019

Review for Dr. Janelle Dorsett, MD

2 weeks after Laminectomy surgery, the recovery and pain relief were as good as expected. I would use Dr. Nesterenko again and recommend him to others.

Jul 12 2019

Review for Dr. Sergiy Nesterenko, MD

Waited 1 hour 45 minutes and left without seeing the doctor. They want me to pay because they took ekg even though I never saw the doctor and I have no idea what ekg says. Nurses not very nice and not helpful.

Jul 12 2019

Review for Dr. Walter Brogan III, MD

Dr Joshi did my 82 year old Dad's knees. We love Dr Joshi. He is very kind and explains things so Dad can understand. We had a problem and the staff got us right in and checked it out. We tell every one that Dr Joshi is the best.

Jul 10 2019

Review for Dr. Atul Joshi, MD

Dr. Joshi has replaced my hip and a partial replacement os my left shoulder. He tried everything he could to avoid surgery until there was no other option. He explained everything before hand so I had no surprises. I trust him with all my ortho issues and highly recommend him.

Jul 07 2019

Review for Dr. Atul Joshi, MD

We had a great experience through my son’s surgery. The staff was very attentive to my son’s needs and concerns. We are very pleased with Dr. Potocki and his ability to explain terms in an easy and professional manner!

Jul 06 2019

Review for Dr. Stan Potocki, MD

Jul 05 2019

Review for Dr. Benjamin Hirsch, MD

Jul 03 2019

Review for Dr. Sergiy Nesterenko, MD

Jul 03 2019

Review for Dr. Robert Schmid, MD

Great location! Great atmosphere! Great Fantastic Awesome Staff! I felt so Welcomed and received like a good old friend!! I love Dr Shanklin and his entire staff!!

Jul 03 2019

Review for Dr. Christopher Shanklin, MD

Dr Joshi replaced my left knee in Feb 2016,right knee may of 2016,right hip Nov 2016,left hip June 2018.hes a excellent and caring dr.listens good.i was 49 in 2016 and no Dr would help me because of my age.dr Joshi did though.would recommend him to anyone.my dad went to him.

Jul 03 2019

Review for Dr. Atul Joshi, MD

Lubbock, TX - Jul 01 2019

Review for Dr. Christopher Shanklin, MD

My mom's upper colon was perforated during a sigmoid resectioning done by Norkiewicz. 10 days later, she had to have emergency surgery. After 3 weeks in ICU, she died.

Jul 01 2019

Review for Dr. Brian Norkiewicz, MD

in Lubbock, TX - Jun 29 2019

Review for Dr. Miled Jabor, MD

I have been a patient of Dr. Joshi sin 2014. He has done total knee replacement on both of my knees with excellent results. I am very pleased with the outcome of my association with him.

in Lovington, NM - Jun 28 2019

Review for Dr. Atul Joshi, MD

I recommend Dr. Shanklin to everyone!! He is wonderful and his office and staff are very helpful and efficient. I am receiving excellent health care and feel blessed to have Dr. Shanklin as my physician.

in Lubbock, TX - Jun 27 2019

Review for Dr. Christopher Shanklin, MD

I had my shoulder surgery for rotator cuff in June of 2018. I am very happy about outcome. I am back to work full time lifting heavy stuff. I would recommend to him to anyone. He comes to Denver city makes it easier .

in Hobbs, NM - Jun 26 2019

Review for Dr. Atul Joshi, MD

in Brownfield, TX - Jun 26 2019

Review for Dr. Christopher Shanklin, MD

Location

Covenant Medical Center

3615 19th St, Lubbock, TX 79410