Christus Saint Michael Health System

76%

Patients that would definitely recommend
6% higher than the national average

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

Patient Safety Excellence Award™ (2018, 2017)

Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

Outstanding Patient Experience Award™ (2018, 2017)

Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

Specialty Clinical Quality Awards

Coronary Intervention Excellence Award™ (2020, 2019)

Superior clinical outcomes in coronary intervention procedures (angioplasty with stent)

Gynecologic Surgery Excellence Award™ (2019, 2018)

Superior clinical outcomes in gynecological surgery

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

1 rating was better than expected

  • Pressure sores or bed sores acquired in the hospital

12 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Death following a serious complication after surgery
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Respiratory failure following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Bloodstream infection following surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
74%

Patients who gave a rating of 9 or 10
5% higher than the national average

76%

Would definitely recommend
6% higher than the national average

Christus Saint Michael Health System

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%84%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%81%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%63%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%87%84%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%70%66%

Christus Saint Michael Health System

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%62%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%77%73%

Providers

Provider Reviews

Dr. Balmain may be the best doctor in Texarkana. She listens and provides good advice. She clearly cares about her patients.

CB May 15 2020

Review for Dr. Balmain

He took great care of me, everybody was s o sweet. Nothing but great things to say!

Loretta H. May 12 2020

Review for Dr. Hilborn

Clara Marie Bennett May 09 2020

Review for Dr. Thompson

After my accident being unsure of what was expected next. He was patient with my multiple questions and took the extra time to reassure my confidence that we would get through this, and we did! Not only was he my surgeon, but I feel as if I had made a friend as well.

D. L. May 08 2020

Review for Dr. Hilborn

Good doctor with terrible nursing staff and rude office staff.

May 08 2020

Review for Dr. Wong

I think having Dr. Hilborn do both hips was good decision. I am very happy with the outcome.

V. P. May 05 2020

Review for Dr. Hilborn

My leg was not straight he did surgery it is straight and I am able to move around a lot better.

C. B. Apr 23 2020

Review for Dr. Hilborn

Best ortho doctor EVER!!!! Would highly recommend him and Texarkana Texas!!!

Apr 22 2020

Review for Dr. Thompson

He is a great doctor, the wait time is a little rough, but he is wonderful!

M. U. Apr 21 2020

Review for Dr. Hilborn

Tammy Apr 17 2020

Review for Dr. Ackley

Donald White Apr 17 2020

Review for Dr. Douglas

JS Apr 07 2020

Review for Dr. Graves

Doctor B explained his findings very well. He set me on a path to living a fuller and longer life. I recommend Dr. B for anyone. Patient, kind, and intelligent. Great combination for a wonderful Doctor. ??

Cecil Thibodeaux Apr 03 2020

Review for Dr. Broadwell

I have had 3 surgeries with this Doctor ( left ankle fusion and bilateral knee replacement). All 3 have been complication free and I feel that I recieved the best possible care throughout the surgical and followup expericences.

Brenda S. Apr 02 2020

Review for Dr. Hilborn

Mary R. Apr 02 2020

Review for Dr. Alkire

Always great. He’s knowledgeable and kind. He’s always there for our family.

Daryl & Debbie Williams Apr 01 2020

Review for Jason McHenry

This is one exceptional doctor. Cares deeply about your care. Spends time with you. Listens, finds solutions. Thank you Doctor OJ!!!

S J Trujillo Mar 30 2020

Review for Dr. Ojelade

Listens to all concerns. Took very good care of me.

Kathy F. Mar 26 2020

Review for Dr. Hilborn

Dr. Blankenship is a wonderful physician and our family is lucky to have him treat our diabetes and Renal issues.

DiabetesFighter Mar 23 2020

Review for Dr. Blankenship

I'm glad I don't have four knees because I'd let Dr. Hilborn work on those too. Everyone has been nice, kind, and helpful.

G. Y. Mar 19 2020

Review for Dr. Hilborn

Great Dr. Saved my life.

Al Landreth Mar 19 2020

Review for Dr. Whitt

He did not take my treatment serious at all. I told him everything seriously wrong and he told me go to women’s clinic when they told me I need to see the doctor. He didn’t do an X-ray or anything.

Mar 18 2020

Review for Dr. Dillon

Very professional and thoughtful about me as a patient.

C. N. Mar 17 2020

Review for Dr. Hilborn

Very satisfied with everything overall. Highly recommend Dr. Hilborn and the Mako Robotic surgery! I am very pleased with him and his staff.

Ricky S. Mar 13 2020

Review for Dr. Hilborn

Antoinette Harper Mar 12 2020

Review for Dr. Alkire

I had a total knee replacement on the right knee and I'm looking forward to getting the left one done . Dr. Hilborn and his staff have been great.

Paige D. Mar 10 2020

Review for Dr. Hilborn

Best doctor ever, listens, takes his time and gives me his full attention. Has kept me alive and going for over 30 years.

Beth Mar 07 2020

Review for Dr. Nix

William H. Mar 06 2020

Review for Dr. Hilborn

Chessie Martinez Mar 05 2020

Review for Dr. Thompson

Great doctor. She actually moved away from Texarkana a few months ago.

Mar 01 2020

Review for Dr. Campbell

I have been very happy with my results. My 2nd total knee was better then my 1st total knee.

Quindle R. Feb 29 2020

Review for Dr. Hilborn

Love Dr Scales and his staff they have been amazing throughout this second Pregnancy!

Hannah Feb 28 2020

Review for Dr. Scales

I have nothing but good things to say about Dr. Hilborn.

Johnny B. Feb 26 2020

Review for Dr. Hilborn

No complaints whatsoever!

C. M. Feb 25 2020

Review for Dr. Hilborn

Great experience! He removed embedded ear wax from my 89 year old brother’s ears. Very thorough

TX - Feb 25 2020

Review for Dr. Byrne

Wonderful doctor and great staff!

Feb 24 2020

Review for Dr. Byrne

Dr. Saldino convinced the skeptic in me that inserts would work for my foot issue. I tried the inserts and realized right away that they did provide relief and comfort. Thank you Dr. Saldino for the fix and for providing me with a pain-free lifestyle.

Alex S. Feb 20 2020

Review for Dr. Saldino

Dr. Thompson’s surgery for my full hip replacement was exceptional! I was walking without assistance in two weeks’ time ( at age 79) with very small amount of pain in recovery! I am happy to recommend him to future patients.

Earlene Davis Feb 19 2020

Review for Dr. Thompson

He always has an answer to all of my questions! Surgery has always gone like clock work. Very through. He takes his time and I have never felt rushed. Great bedside manner! Never pushes towards surgery, he leaves it up to the patient. He will give you his opinion, but never rushes you.

Clilene F. Feb 19 2020

Review for Dr. Hilborn

I have been coming to see Dr. Hilborn for years, and he told me I would know it when it was time to have my knee replaced. He was right! I don't think I'll even have much of scar! This has been amazing.

P. G. Feb 18 2020

Review for Dr. Hilborn

He has been there for me with everything I have needed. I feel like he has been more of a brother than a doctor to me!

Douglas B. Feb 14 2020

Review for Dr. Hilborn

Dr. Brown delivered two of my babies many years ago. Great Dr !!!!

Feb 14 2020

Review for Dr. Brown

Good. All of it has been awesome. No complaints!

Victor S. Feb 12 2020

Review for Dr. Hilborn

Feb 07 2020

Review for Jason McHenry

Very throughout and very takes time to fix every problem. Excellent bedside manner.

Ophelia M. Feb 07 2020

Review for Dr. Hilborn

JS Feb 05 2020

Review for Dr. Broadwell

Dr Smith is amazing. Great bedside manners and he know what he's doing. Plus he breaks down his medical terminology to where I could understand what was going on.

Amanda Lowery Feb 04 2020

Review for Dr. Smith

Wouldn’t recommend to anyone because she knew my husband had just passed and I needed a dr bad but she didn’t care. By the way I work in medical clinic and them saying they dropped the ball was unacceptable and a wast of my time.

Bev Feb 01 2020

Review for Dr. Wilkerson

Great experience with Dr Lofton and staff.

Maria Mercedes Camarillo-Elizondo Jan 31 2020

Review for Dr. Lofton

E. M. Jan 31 2020

Review for Dr. Sinha

He is excellent. Procedure went well, pre and post-op. Follow up appointments have been excellent.

P. S. Jan 30 2020

Review for Dr. Hilborn

Dr.Gabbie has always listened to me and helped me with any questions I have. Best PCP I have ever had.

Karen C Jan 24 2020

Review for Dr. Gabbie

have had three replacements, both knees and right hip, all were within a year, would reccomend Dr Hilborne to family and friends

Keith P. Jan 24 2020

Review for Dr. Hilborn

Bobbie Taylor Jan 23 2020

Review for Dr. Thompson

He is extremely patient, kind and caring. He did my moms surgery for breast cancer in October and then I was diagnosed in November. He did my surgery in December and will also so my port for chemo when the time comes. Our whin whole family likes him and he is our go-to for any and all surgeries!

Jan 21 2020

Review for Dr. Booker

Jan 18 2020

Review for Dr. Sutherland

Why does it ring and nobody answers? I have been trying to get records since June 2019! I fax over the request and nobody calls our office.

Jan 17 2020

Review for Jason McHenry

Excellent physician!! Up to date on medications & procedures! She’s not a big talker but takes such good care of her patients!!! She will find out what’s wrong with you!! I will follow her wherever she goes if she leaves C&C!!

Cindy Jan 15 2020

Review for Dr. Wong

Surgery went well with excellent results and recovery.

Ruth Cigainero Jan 09 2020

Review for Dr. Thompson

Do not make an appt with Jason Jan 08 2020

Review for Jason McHenry

Dr Booker operate on my husband many time He is a very caring and good dr.

Dorothy tudor Jan 08 2020

Review for Dr. Booker

Number one in the nation. Kind , companionate. Listens to you. Takes excellent care of you. Genuinely cares about her patients.

Dec 31 2019

Review for Dr. Balmain

Dr Scales delivered my first child and I hope he is able to deliver any future children I have. His nurse, Connie, is phenomenal as well.

Dec 31 2019

Review for Dr. Scales

Robert Callender Dec 30 2019

Review for Dr. Thompson

Dec 28 2019

Review for Dr. Womack

Dec 26 2019

Review for Dr. Ackley

She cares about her patients!

Dec 23 2019

Review for Dr. Payne

My fiance was admitted for gallstone pancreatitis and Dr Schmidt was excellent in explaining and performing the procedure. His bedside manners are awesome i would prefer him to anyone needing a general surgeon

Tanya Witherspoon Dec 22 2019

Review for Dr. Schmidt

Gary Loper Dec 22 2019

Review for Dr. Perez

amanda mcwhorter Dec 15 2019

Review for Dr. Bingham

Dr wilson is the best would not go or trust anyone else and the nurse's are so sweet and Stacy gets the job done

Robin Boswell Dec 12 2019

Review for Dr. Wilson

Lisa Dec 10 2019

Review for Dr. Ackley

Amazing. Couldn’t ask for a better person and healthcare provider. She honestly cares and has the knowledge to be super effective. I never feel bad or judged, I just feel BETTER! She has seriously saved my life!

Dec 06 2019

Review for Dr. Graves

Staff is rude. I did not have a good experience with him or his office.

Nov 30 2019

Review for Dr. Whitt

Head of nursing very rude. Every time I go there she is the only one rude to me.

Nov 22 2019

Review for Dr. Groom

Dr Jordan has done more for me in 3 visits than my previous doctor did for me in over 20 years.

Joyce Elaine Butt Nov 22 2019

Review for Dr. Jordan

Nov 21 2019

Review for Dr. O'Donald

Nov 20 2019

Review for Dr. Tobey

I wished I had done research on this guy, very poor doctor !!!!

Phillip Holman in Texarkana , TX - Nov 13 2019

Review for Dr. Pearson

Nov 08 2019

Review for Dr. Jayaprabhu

Dr Melton is very knowledgeable with my Dad’s condition of A Fib. He is always very kind and easy to talk to. He doesn’t hurry us and answers all my questions.

Rhonda Nov 07 2019

Review for Dr. Melton

If anyone needs a great orthopedic surgeon I will gladly recommend Dr Thompson he guarantee his work and I am highly satisfied had my surgery On October 21st walking without any assistance from a walker or cane he is good at what he does thank you Dr Thompson for fixing my Hip

Caryn Tillis Nov 06 2019

Review for Dr. Thompson

Great Doctor kind of serious could be more friendly put patient at more at ease but ok beside manner but always straight to the point knowns is job well

Alford D. Banks Nov 05 2019

Review for Dr. Bennett

Dr. Thompson replaced my hip two weeks ago. After 3 days I was off a walker and walking without a cane within one week. Dr. Thompson did an incredible job. I’m already walking and going back to work 3 weeks after surgery. Simply amazing. Thank you so much Dr. Thompson!

Ron Kendall Oct 29 2019

Review for Dr. Thompson

Oct 29 2019

Review for Dr. Gardial

Horrible would not use him again under any circumstance.

Oct 28 2019

Review for Dr. Cozart

Love Dr. GARDIAL and his nurse Marie!

Bren Young Oct 16 2019

Review for Dr. Gardial

mike oller Oct 14 2019

Review for Dr. Dubois

Very bad service and very rude staff, especially the one in the office, I will never return to this place

Oct 13 2019

Review for Dr. Carmony

John Oct 10 2019

Review for Dr. Wright

Oct 10 2019

Review for Dr. Ackley

Excellent Doctor, taking time to discuss your symptoms and explains his plans to address and correct your condition. If your in need of a knowledgeable, professional doctor that actually cares about your health, then I recommend Doctor So

Donaldin Texarkana , TX - Sep 25 2019

Review for Dr. So

Jerry D. Thomas Sep 16 2019

Review for Dr. Thompson

Sep 04 2019

Review for Dr. King

Denny Edward Burniston Aug 28 2019

Review for Dr. Overlock

Great doctor. Always listens, very respectful. Takes time and lets you express concerns. He delivered both of my sons. The ladies that work there are wonderful too.

Aug 23 2019

Review for Dr. Wilson

Location

Christus Saint Michael Health System

2600 Saint Michael Dr, Texarkana, TX 75503