Baylor Scott & White Medical Center - Plano

80%

Patients that would definitely recommend
10% higher than the national average


Baylor Scott & White Medical Center - Plano is a medical facility located in Plano, TX. This hospital has been recognized for Patient Safety Excellence Award™, Outstanding Patient Experience Award™, and more.

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

Patient Safety Excellence Award™ (2019)

Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

Outstanding Patient Experience Award™ (2019, 2018)

Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

Specialty Clinical Quality Awards

Gastrointestinal Care Excellence Award™ (2020)

Superior clinical outcomes in colorectal surgeries, gallbladder removal, esophageal/stomach surgeries, small intestine surgeries, and treating bowel obstruction, gastrointestinal bleeds, and pancreatitis

General Surgery Excellence Award™ (2020)

Superior clinical outcomes in bowel obstruction treatment, colorectal surgeries, gallbladder removal, esophageal/stomach surgeries, and small intestine surgeries

Pulmonary Care Excellence Award™ (2020)

Superior clinical outcomes in treating chronic obstructive pulmonary disease (COPD) and pneumonia

Stroke Care Excellence Award™ (2020, 2019)

Superior clinical outcomes in the care and treatment of stroke

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

2 ratings were better than expected

  • Respiratory failure following surgery
  • Bloodstream infection following surgery

11 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Pressure sores or bed sores acquired in the hospital
  • Death following a serious complication after surgery
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
79%

Patients who gave a rating of 9 or 10
10% higher than the national average

80%

Would definitely recommend
10% higher than the national average

Baylor Scott & White Medical Center - Plano

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%82%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%78%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%64%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%89%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%54%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%65%66%

Baylor Scott & White Medical Center - Plano

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%69%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%75%73%

Providers

Provider Reviews

This team should be an example for all office / physician settings. The care and compassion by each member is amazing and very welcoming.

Terri H. Sep 16 2020

Review for Dr. Dickerman

She missed doing something about an important thing with 3 years of high cholesterol. My husband had a heart attack. On the other hand, never had a doctor call so much to be seen just for medication refill. She is pleasant and good bedside manners, hence the 2 stars.

Sep 14 2020

Review for Dr. Dalby

Dr. Reddy, Well he has it all, great listeners and communications skills, skilled in his specialty and he is amazing with the students he tutors during a consultation. His entire team from Casey in scheduling to his Med. Assistants are articulate and engaged in their care for you.

D S Murphy Sep 14 2020

Review for Dr. Reddy

Sep 14 2020

Review for Dr. Chappell

Sep 14 2020

Review for Dr. Quach

My first procedure provided relief immediately, I am confident I'll get the same results this time around. I have no complaints, Dr. Anderson is a great doctor and person all around.

W. S. Sep 12 2020

Review for Dr. Anderson

Dr Krumerman , his NP, and the entire staff are all so compassionate , courteous and professional . I highly recommend this practice and cannot say enough good things about this team .

Laura Sep 12 2020

Review for Dr. Krumerman

Ken Moore Sep 12 2020

Review for Dr. Dold

Dr Tatum has many years of experience and helps you make the right decision for you. He listened to my point of view and priorities and helped me make a sound decision. Successfully completed my surgery and recovery was great too.

Sep 11 2020

Review for Dr. Tatum

Had knee replacement and it has been a great experience from the pre-operative to the post-operative phase. Received/receiving excellent care.

Pam Sep 11 2020

Review for Dr. Kouyoumjian

Samantha Skelton Sep 11 2020

Review for Dr. Novosad

Kimberly K Schnall Sep 11 2020

Review for Dr. Derrick

Doctor Reddy appeared to listen calmly then took the time to explain my issues as he saw what might be the problem and how to define treatment. He was patience with me and my fear of needles, which I was. I felt I was given a choice in my treatment.

Sep 10 2020

Review for Dr. Reddy

Dr Dauber took great care of my sciatic nerve problem. Got me in quickly, reviewed my mri and scheduled a cortisone injection immediately which greatly relieved my pain. Couple weeks of PT and now I’m pain free.

B. Donovan Sep 10 2020

Review for Dr. Dauber

Amazing and brilliant Breast Cancer Surgeon. From the first time my husband and I met her we knew God sent us to the right person to help us through the journey. She explained our options and recommended other doctors to us. Great bedside manners!!!

A. Dagadu Sep 09 2020

Review for Dr. McGlothin

Dr. Won did surgery at L4-5 in 2011. Excellent surgeon. Everything is still in place. I trusted him and he did magic. Now, 9/08/2020, I am seeking an appointment to see about L2-3.

Anita Demos Sep 09 2020

Review for Dr. Won

Sep 08 2020

Review for Dr. O'Shaughnessy

Janice Carroll Sep 08 2020

Review for Dr. Watumull

I appreciated that Dr. Curry worked with my kids, wife individually, and me and my wife as a couple. He demonstrated a vast knowledge and ability to connect with all of us and come top with a number of fantastic successful interventions .

Karl Sep 08 2020

Review for Kevin Curry III

We all look for good physicians but can rarely find them. Dr. Dauber is one of those good ones. You will NOT be disappointed with his care, nor his staff.

Greg L. Sep 06 2020

Review for Dr. Dauber

Dr. Lemmon was my surgeon for breast augmentation. Excellent bedside manner and outstanding surgeon. I had a great experience from beginning to end.

Michelle Sep 06 2020

Review for Dr. Lemmon

Sherry Sep 05 2020

Review for Dr. Yousuf

Melanie T Sep 05 2020

Review for Dr. Watumull

I had consultation with Dr Eisenberg before my surgery he explained the process and i am very happy with the surgery , for sure i will recommend him to my friends and family.

Sep 04 2020

Review for Dr. Eisenberg

Great Dr. and staff. From appt setup thru office visit was taken care of in very professional manner. Would not hesitate to recommend. Spent extra time to answer all concerns and issues. More like him needed.

John L. Sep 04 2020

Review for Dr. Wang

J Nivens Sep 04 2020

Review for Dr. Watumull

Dr. Anderson is extremely empathetic and listens to your concerns.

Sep 04 2020

Review for Dr. Anderson

Brenda B. Sep 02 2020

Review for Dr. Spingola

Dr. Kenneth S. Dauber is an excellent doctor. He has my total confidence. He has provided me superior care. I highly recommend him and his staff.

S. Collins Sep 02 2020

Review for Dr. Dauber

The Best ! Thinks outside the box Suggested a clinical trial to me day 1 and it iniallated my tumor!! She goes above and beyond. So much trust and. Respect for her

Sep 02 2020

Review for Dr. O'Shaughnessy

I was impressed with how he explained the problem and the options. He actually spent some time to answer questions.

Bud Sep 02 2020

Review for Dr. Lund

Mike Coates Sep 02 2020

Review for Dr. Macaluso

Kyle has been my physician for the past 12 years. He is a very competent, caring professional who listens to and responds to his patients needs. His staff are exceptional as well, especially Ashley.

Bill DuBois Sep 01 2020

Review for Dr. Molen

Just an outstanding physician and person. Treats patients like family.

Chris Aug 31 2020

Review for Dr. Abid

Dr. Quach attended to my care following an ER visit due to an unexpected side-effect of a new medication. His carisma and kindness are greatly appreciated. He even provided me his number in the event my side-effects worsened. I'm extremely grateful for his help, professionalism, and compassion!

Aug 28 2020

Review for Dr. Quach

Dr Sutker checked me over and then gave me a conservative plan of treatment. Surgery might be in my future, but it is definitely not the first step.

Aug 28 2020

Review for Dr. Sutker

Ron E. Aug 28 2020

Review for Dr. Desaloms

Nora Bhatti Aug 27 2020

Review for Dr. Derrick

My experience with Dr. Taub and his team has been fantastic. Outside of his obvious medical expertise, his staff is second to none. They have handled all of the insurance and my companies required paperwork without a hitch, both pre and post op.

Blake Aug 26 2020

Review for Dr. Taub

Dr Lund took the time to understand what was going on with my hand and gave me the best possible conservative solution. I highly recommend.

Aug 26 2020

Review for Dr. Lund

David du Mars Aug 25 2020

Review for Dr. Yousuf

Pat, Dallas Aug 25 2020

Review for Dr. Cribbins III

always good to spend time with Dr. Joseph. Very competent

Harry Steven Allen Aug 25 2020

Review for Dr. Joseph

Dr. Flanagin provided me with a terrific 2nd opinion - was thorough in his explanations, empathetic, and followed through with what he said he was going to do. Highly recommend.

Meenan Aug 25 2020

Review for Dr. Flanagin

Dr Oh performed a laparoscopic hysterectomy on me. The surgery went very well and I had very little discomfort afterwards. He answered all my questions before and after surgery with kindness and patience. I would highly recommend him.

Aug 24 2020

Review for Dr. Oh

Dr. Baluch helped with my two year old. Very professional fast and soothing. I was nervous when my son had to be put to sleep but Dr. Baluch was so direct but helpful and made sure he was comfortable the whole time.

Nellie Vasquez Aug 21 2020

Review for Dr. Baluch

The professionalism and friendliness of Dr. Baluch is outstanding. He explained the process with such calmness and ease that it gives you the reassurance you need knowing your child is in good care.

Melissa Walker Aug 21 2020

Review for Dr. Baluch

I have been seeing Dr. Baluch for the last 2 of my 3 back surgeries. The first one I woke up in so much pain, but the last few with him had zero problems, didn’t even know the surgery was finished! Hopefully I won’t have to have another surgery but if I do I want him to be my doc!

Kellie Olson Aug 21 2020

Review for Dr. Baluch

Catherine Hope Aug 21 2020

Review for Dr. Baluch

Kelley Mendoza Aug 21 2020

Review for Dr. Baluch

Dr Uppal went above and beyond to help me recover from a severe viral illness. She and her staff are delightful. She is kind, compassionate, and will answer any and all of your questions to the nth degree. I absolutely recommend her!

Aug 21 2020

Review for Dr. Uppal

Has lots of time for you and explains everything so you can understand. Would recommend.

Aug 21 2020

Review for Dr. Hostin

Dr. Ghattas' bedside manner is superb! He skillfully put my fear to ease. I wish more doctors are like him, easy going, approachable, and compassionate. A day without laugh is a boring day. He made my day.

YAN HILTIBRAND Aug 21 2020

Review for Dr. Ghattas

Ganzua Aug 20 2020

Review for Dr. Dauber

After 3 visits, several X-rays, 4 injections and consultations I hold Dr. Hamm in high regard. He seems to be spot on, kind and his charges are very reasonable even though he could get a lot more from Medicare...like other doctors I deal with.

K. Downs Aug 20 2020

Review for Dr. Hamm

I started seeing Dr. Sutker approximately 15+ years ago. He has operated on different parts of my body. Each time he has explained what was going to be done in a clear concise way. His in office team are also top notch. I would recommend Dr. Sutker and Plano Orthopedic to anyone.

Michael Sheinberg Aug 20 2020

Review for Dr. Sutker

Pooja Patel Aug 20 2020

Review for Dr. Benjamin

Ethan Chiffriller Aug 20 2020

Review for Dr. Gajipara

Jennifer Aug 20 2020

Review for Dr. Glogau

Abby Brownrigg Aug 20 2020

Review for Dr. Baluch

Dr Pineda has a wonderful personality! I have never come across to a doctor that is so empathetic and attentive, easy to deal with and makes you feel cared for. I would highly recommend! You will not regret it!!!

Miriam Aug 19 2020

Review for Dr. Pineda

Dr. Satyan was easy to talk too and answered all my questions. My surgery and recovery have gone really well.

Aug 19 2020

Review for Dr. Satyan

KP Aug 17 2020

Review for Dr. Rajan

Ann Aug 16 2020

Review for Dr. Stack

Jack Aug 14 2020

Review for Dr. Whisenant

I see him 3or 4 times he’s listening and very professional and good doctor

Aug 14 2020

Review for Dr. Waguespack

Michele Aboumrad Aug 13 2020

Review for Dr. Zide

Awesome, Would recommend her to family and friends. She She is very conscientious about her work and patients. She explains everything and makes sure you are comfortable with it. I can't say enough good about her.

Aug 13 2020

Review for Dr. Cocco

I had waited to long to get care but this doctor let me know I could live without a toe. I will always have love in my heart for him!

Tyrone N King Aug 13 2020

Review for Dr. Knapp

Dr. Sutker was one of the first doctors in Dallas to care for my husband and my needs! He is up on the latest procedures and it was a pleasure to meet up with him again!

Laberta Forman Aug 13 2020

Review for Dr. Sutker

Referred to office after learning my back was broken.

Aug 13 2020

Review for Dr. Tompkins

Had partial knee replacement surgery in late June 2020. Released from hospital the same day with very little pain. Was able to perform all normal daily living tasks unaided within a few days. It was a very easy experience compared to what I was expecting.

Aug 12 2020

Review for Dr. Yousuf

Nyna R. Olateju Aug 12 2020

Review for Dr. Yousuf

I came in for a full physical, I had confirmed that with the front desk. But I end up with a sports physical for a child. She said that you have to be established before a real physical can take place. Not correct..I know my coverage. I think she just didn't like me for some reason.

Will not be returning Aug 10 2020

Review for Dr. Hammack

We transferred to Dr. Townsend when our primary care physician departed her practice. It took us a couple of visits to adjust to the change in personal style. Overall, we have been highly pleased with Dr. Townsend's care. We highly recommend him.

John Sanders Aug 09 2020

Review for Dr. Townsend

Patricia Q - Jan 2020 Aug 08 2020

Review for Dr. Yousuf

Dr. Jones is such a wonderful orthodontist. You can tell she really loves working with children. Her whole staff is great as well. We never have an issue getting an appointment and everything is explained thoroughly. Highly recommend!

Aug 08 2020

Review for Dr. Jones

Aug 07 2020

Review for Dr. Ramanath

Aime Rubalcava Aug 07 2020

Review for Dr. Wang

Julee Rice Aug 06 2020

Review for Dr. Yousuf

Dr Clark is an amazingly talented plastic surgeon. He reconstructed my nose after a terrible injury and gave me my life back.

Bruce Aug 06 2020

Review for Dr. Clark

Diana Ballard Aug 05 2020

Review for Dr. Dauber

Had herniated L5 which resulted in surgery. Dr. Krumerman, Trish, Sonya and Danette were amazing! The quality of care and compassion I received was beyond what anyone would expect from a physician! Would absolutely recommend Dr. Krumerman.

MIchele B. Aug 05 2020

Review for Dr. Krumerman

Charles Quinn Aug 05 2020

Review for Dr. Krumerman

Isly Davis Aug 05 2020

Review for Dr. Watumull

Its not a visit but more of a response back from a call. They never answer the phone and when you leave a voicemail they don't call back.

Aug 04 2020

Review for Dr. Lieman

Dr. A and his staff are amazing! I’ve been to Renaissance Plastic Surgery about 5 times now for lip injections and I have constantly been pleased with my results! I would recommend them to anyone who is interested in getting plastic surgery!!!!

Aug 04 2020

Review for Dr. Angobaldo

Dr. Pandya is excellent!

Arlene Zisow Aug 04 2020

Review for Dr. Pandya

Jeremy Aug 03 2020

Review for Dr. Yousuf

Coffey Family Aug 03 2020

Review for Dr. Bhat

Kimberly L. Cooper Aug 02 2020

Review for Dr. Parekh

Aug 01 2020

Review for Dr. Appleton

Dr. Biedermann has been a fantastic provider for my sweet Mom, and our family is so grateful for his willingness to collaborate with additional colleagues and team members.

Jul 31 2020

Review for Dr. Biedermann

Jul 31 2020

Review for Dr. Flippo

Jul 31 2020

Review for Dr. Roshanravan

Jul 31 2020

Review for Dr. Brochner

Location

Baylor Scott & White Medical Center - Plano

4700 Alliance Blvd, Plano, TX 75093

Frequently Asked Questions

Where is Baylor Scott & White Medical Center - Plano located?

Has Baylor Scott & White Medical Center - Plano won any recent awards from Healthgrades?

Does Baylor Scott & White Medical Center - Plano score well in safety ratings?