Baylor Scott & White Medical Center - Centennial

66%

Patients that would definitely recommend
4% lower than the national average

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

1 rating was worse than expected

8 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Pressure sores or bed sores acquired in the hospital
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Deep blood clots in the lungs or legs following surgery
  • Breakdown of abdominal incision site
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
66%

Patients who gave a rating of 9 or 10
3% lower than the national average

66%

Would definitely recommend
4% lower than the national average

Baylor Scott & White Medical Center - Centennial

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%74%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%75%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%58%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%85%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%47%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%61%66%

Baylor Scott & White Medical Center - Centennial

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%66%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%73%73%

Providers

Provider Reviews

My experience with Dr. Li has been good. Not long wait time. Friendly and good with treatment.

Sep 14 2020

Review for Dr. Li

Ken Moore Sep 12 2020

Review for Dr. Dold

Kimberly K Schnall Sep 11 2020

Review for Dr. Derrick

Dr Lloyd got me right in and took care of my infected in grown nail on my big toe . Dr Lloyd was both very professional and yet very personal. I would highly recommend him . I am a Veterinarian.

Ernest Martin DVM Sep 10 2020

Review for Dr. Lloyd

Sep 10 2020

Review for Dr. Shafiq

Doctor Lloyd is always concerned & professional

Sep 09 2020

Review for Dr. Lloyd

I have had an issue with my lower leg and foot for months and Dr. Lloyd identified the problem and solved it in one visit. Great place for feet!

Jeffrey Lance Sep 09 2020

Review for Dr. Lloyd

The visit with Dr. Lloyd was AWESOME

Everything went well. There's nothing to improve Sep 09 2020

Review for Dr. Lloyd

Jackie Cesare Sep 08 2020

Review for Dr. Lloyd

Dr Lloyd was very helpful and knowledgeable when I had plantar fasciitis issues. He went above and beyond to help get the issue fixed. His staff at both locations is very friendly and easy to work with.

Sep 08 2020

Review for Dr. Lloyd

Stellar professional and personable services by the entire staff. Dr. Ngo and her quickly and extensively examined my eyes, patiently answering all my many questions. I highly recommend this doctor.

Sep 04 2020

Review for Dr. Ngo

Phillip B. Sep 04 2020

Review for Dr. Grosser

Dr Duffy took care of my wife and myself, and I would say he is one of the best doctors I've ever had the pleasure to meet. He explains things well, he listens, is very personable, and genuinely cares. I would go back to him in a heartbeat. Excellent care and very good doctor.

Sep 03 2020

Review for Dr. Duffy

Tony Corso Sep 03 2020

Review for Dr. Orozco-Castillo

I always feel great after my visit with Dr.GROSSER. She's very personable and professional. I love that she gives me non-surgical options for my feet. She is patient and explains everything. I can't say enough good things about her.

Debi Kilmer Sep 01 2020

Review for Dr. Grosser

T. Grimshaw Aug 30 2020

Review for Dr. Grosser

David Curry Aug 28 2020

Review for Dr. Lloyd

Nora Bhatti Aug 27 2020

Review for Dr. Derrick

I was treated with respect and caring. I am so pleased to have such experienced Dr. In a complicated surgery

Aug 27 2020

Review for Dr. Allen

Dr. Grosser was professional and spent the time with me. Even though I am not yet ready to have surgery, Dr. Grosser did not rush but listened and answered my questions. Felt she provided a good evaluation and presented my treatment options with clarity. I will definitely return to Dr. Grosser.

Aug 27 2020

Review for Dr. Grosser

Explains well your problem, takes time to explain. Great staff & super kind nurses.

Aug 26 2020

Review for Dr. Maxey

I was treated for my ankle. excellent treatment to cure the pain. thanks Amrish Patel

Aug 26 2020

Review for Dr. Witt

The office staff was very courteous and very professional. Dr Witt treated my foot In a professional manner. I am already on the way to recovery.

Aug 26 2020

Review for Dr. Witt

Dr. Lloyd has a wonderful bedside manner with kids and adults. He has been treating my son for several years and I’ve seen him myself for a foot injury. The staff that he works with in McKinney and Prosper are also wonderful to work with. We highly recommend Dr. Lloyd.

Stirling B Aug 26 2020

Review for Dr. Lloyd

Dr. Witt took time to explain my foot issues and options to fix them. He is very thorough and I would recommend hi to family and friends.

Aug 26 2020

Review for Dr. Witt

Fast and friendly. Quick diagnosis and plan forward. Great environment. Dr Witt was very thorough and took time to share all options available.

Amy Foster Aug 25 2020

Review for Dr. Witt

Dr. Loyd is wonderful. He explains things thoroughly and gives a natural approach to taking care of your self. Very knowledgeable. I would highly recommend him in this practice.

Aug 25 2020

Review for Dr. Lloyd

Very good with 2 of my boys who had ingrown toenails. Put them at ease. Great sense humor.

Aug 25 2020

Review for Dr. Lloyd

I am a senior citizen power walker. Dr. Lloyd has always been successful in getting my feet in good working order when a problem pops up. Extremely professional and respectful of covid restrictions! No wait time at the Prosper office!

Denice Gilmore Aug 25 2020

Review for Dr. Lloyd

Dr Lloyd is a wonderful doctor, he has always made me feel comfortable and has taken care of all of my problems and questions. Could not ask for a better doctor.

Melanie Anderson Aug 25 2020

Review for Dr. Lloyd

Imelda Aug 25 2020

Review for Dr. Lloyd

Sharon Barker Aug 25 2020

Review for Dr. Shafiq

Aug 21 2020

Review for Dr. Grosser

Dr. Ghattas' bedside manner is superb! He skillfully put my fear to ease. I wish more doctors are like him, easy going, approachable, and compassionate. A day without laugh is a boring day. He made my day.

YAN HILTIBRAND Aug 21 2020

Review for Dr. Ghattas

I would recommend Dr. Diehl to all my friends. He listens to you and spends time with you and talks out what’s going on with your problem area and the area that he has done surgery on.

Aug 18 2020

Review for Dr. Diehl

Conner Coleman Aug 15 2020

Review for Dr. Lloyd

Dr. Grosser shows Interest and concern in your care. Very trustworthy and excellent doctor.

Aug 14 2020

Review for Dr. Grosser

William H. Aug 13 2020

Review for Dr. Morchower

I have been a patient of Dr. Lloyd's for about 3 years and had a variety of foot and ankle problems taken care of. Dr. Lloyd is very attentive and caring, but very thorough. I have recommended him to anybody that has foot and ankle problems.

Kenneth Self Aug 13 2020

Review for Dr. Lloyd

Dr. Witt performed my surgery and he made me feel really comfortable and his staff is amazing. He us now helping my wife with some foot issues. Dr. Witt is a ROCKSTAR

keith sample Aug 13 2020

Review for Dr. Witt

Loved the care I received from Dr.Lloyd and staff. They are the best! Never had a long wait and they didn’t rush through the appointment to get to the next patient.

Theresa Aug 13 2020

Review for Dr. Lloyd

Dr. Lloyd is an excellent doctor. Extremely caring and thorough. Highly recommend.

Aug 13 2020

Review for Dr. Lloyd

Dr. Witt made sure my new orthotics fit correctly

Aug 13 2020

Review for Dr. Witt

I had waited to long to get care but this doctor let me know I could live without a toe. I will always have love in my heart for him!

Tyrone N King Aug 13 2020

Review for Dr. Knapp

I came to see Dr Lloyd for my feet and he was helpful and provided information on how to take care of them to prevent surgery.

Aug 13 2020

Review for Dr. Lloyd

Dr Witt is GREAT!!!! I’ve been to him twice and both times he took his time sitting and coming up with solutions for my issue thank you :)

Rania Aug 13 2020

Review for Dr. Witt

Always right on time for my appointments. Easy to get appointments without advance notice. Very knowledgeable, professional, and caring.

Aug 13 2020

Review for Dr. Lloyd

Very impressed by Dr. Witt. I was quite scared the first time I went in but he helped me to calm down and understand what was going on that led to me needing a Podiatrist.

Louann Smith Aug 13 2020

Review for Dr. Witt

I had a wonderful visit. Dr. Witt was very helpful with my foot issues and informed me of helpful things I needed to know about my feet health. Looking forward to further visits with Dr. Christopher Witt.

Reufus Nash Aug 13 2020

Review for Dr. Witt

Dr. Lloyd is a wonderful, caring doctor who listens well; and has helped me heal completely. I could not be happier that I followed a friend’s advise and made that first appointment to see him.

Aug 13 2020

Review for Dr. Lloyd

Excellent!! Dr Morchower has relieved my pain excellently. I came in with chronic knee pain and now I'm able to easier and more upright. Sometimes I wait to see Dr. Morchower but it's very worth it. Dr Morchower is a pleasant, thourough and knowledable. Damn good doctor

Rodger D. Aug 12 2020

Review for Dr. Morchower

Dr Palanisamy is great. All her staff there is super friendly and courteous every time!!

M.P Aug 12 2020

Review for Dr. Palanisamy

everthing was good

Blanca V. Aug 11 2020

Review for Dr. Singh

Dr Procter is a very talented and caring physician. He has seen me through a lot of physical and emotional issues. I have been a patient since 2005. I highly recommend his practice.

Angela Payne Aug 09 2020

Review for Dr. Procter

It's always a pleasant experience. Dr Morchower is very knowledable about my lumbar spine pain. I would definitely recommend him to family and friends

Lakeesha J. Aug 06 2020

Review for Dr. Morchower

She was very kind and gentle with m y grandmother and they were so willing t assist in us finding medications that were more affordable! It is this type f service that goes beyond physical care that we have received at other places! We thank you for your selfless service! -The Roberg's

H R. Aug 04 2020

Review for Dr. Singh

Patient care was excellent from the time I entered the front office. Dr. Morchower took time to listen to my concerns and responded to my questions at a level I could clearly understand. I feel that I was provided with good solutions to my continued pain management.

G. M. Aug 04 2020

Review for Dr. Morchower

Catherin M. Aug 04 2020

Review for Dr. Morchower

PD Aug 01 2020

Review for Dr. Li

Jul 31 2020

Review for Dr. Maxey

Listens to how and where the pain is. Gives options for treatment to meet personal needs and opinions.

Jewell S. Jul 31 2020

Review for Dr. Morchower

very helpfull

Pantelis K. Jul 30 2020

Review for Dr. Singh

Mr not healthy Jul 30 2020

Review for Dr. Trillo

B. Moore Jul 30 2020

Review for Dr. Kane

The staff is wonderful. They are courteous and very professional

Curtis M. Jul 29 2020

Review for Dr. Singh

Jul 29 2020

Review for Dr. Anglin

Extreme TM Jul 29 2020

Review for Dr. Anglin

I've been a patient of Dr Morchower for 6 years and he has always handled my knee and low back pain. He has done a nerve ablation on my knee which has made me pain free and able to move easier. Good doctor.

Josh P. Jul 28 2020

Review for Dr. Morchower

Elisa C. Jul 28 2020

Review for Dr. Morchower

Absolutely horrible office staff! they don't answer phone calls, they don't return messages left with their answering service or emails requesting appointments. I tried to contact them 5 times for an appointment and still no answer whatsoever.

Paolo Leardini Jul 28 2020

Review for Dr. Wierschem

very good service

Saeeda K. Jul 25 2020

Review for Dr. Singh

Mark H. Jul 24 2020

Review for Dr. Dold

Jul 23 2020

Review for Dr. Diehl

Sally M. Jul 23 2020

Review for Dr. Morchower

Dennis C. Jul 22 2020

Review for Dr. Morchower

very experienced ,when i first came to him he knew right away what to do,he order test and check me over he knew everything about the lower back area and knew what meds to give. great attitude and wonderful stuff i love them.

Tina F. Jul 21 2020

Review for Dr. Morchower

Hannah wester Jul 21 2020

Review for Dr. Salinas

The staff did a very good job in accommodating. I did not know much about the healthcare/insurance industry going into surgery. They did a good job of setting expectations and helping navigate the insurance portion. Also the surgery was successful, so... that was great too.

Sam Franklin Jul 21 2020

Review for Dr. Diehl

I have been seeing Dr. Morchower for years. I am always pleased with the wait time and cleanliness of the office. The staff is always super friendly.

Anessa O. Jul 21 2020

Review for Dr. Morchower

Jul 21 2020

Review for Dr. Thakor

Jul 19 2020

Review for Dr. Procter

Harold Allen Jul 18 2020

Review for Dr. Santaella

Jul 16 2020

Review for Dr. Shafiq

Dr. Sabzali is my PCP and is the best doctor I've ever had. She cares for her patients and does her absolute best to provide top quality medical care.

Leslie Stewart Jul 15 2020

Review for Dr. Sabzali

Dr Landau provided excellent compassionate care and long term relief of the problem I was having.

Jul 09 2020

Review for Dr. Landau

Excellent team

Jul 09 2020

Review for Dr. Salinas

Dr. Morchower is one of the best Doctors in pain management that you'll ever find. He is professional, patient and gets to the problem quickly.

Fremone H. Jul 08 2020

Review for Dr. Morchower

I have been very happy with the care I have received. I saw Dr Morchower the first time in 2018 and again in 2020. He listened to my concerns and pain and recommended conservative and effective treatment. His staff is also very nice and helpful.

Yvonne E. Jul 08 2020

Review for Dr. Morchower

Just didn't like her.

Jul 07 2020

Review for Dr. Pajoohi

This doctor is very good, and I really appreciate all he did to work with the insurance company. I would recommend him for sure.

M. C. Jul 07 2020

Review for Dr. Wierschem

Having back problems makes life painful and difficult. Dr.Morchower and his staff are awesome care giving nncarna.helping

Troy L. Jul 02 2020

Review for Dr. Morchower

A very comfortable atmosphere. Professional. A place you want to go to to take care of your heart.

Coni M. Jul 01 2020

Review for Dr. Singh

Dr. Grosser was very detailed and spent time with me explaining what was going on.

Jul 01 2020

Review for Dr. Grosser

Holly F. Jul 01 2020

Review for Dr. Gulick

Great service

Rick M. Jun 29 2020

Review for Dr. Singh

Dr Johnson treated me during my stay at Baylor Centennial Medical Center. He is a caring, thorough, professional Doctor. Highly recommended !

Glenn Behrman Jun 28 2020

Review for Dr. Johnson

Location

Baylor Scott & White Medical Center - Centennial

12505 Lebanon Rd, Frisco, TX 75035

Frequently Asked Questions

Where is Baylor Scott & White Medical Center - Centennial located?

Has Baylor Scott & White Medical Center - Centennial won any recent awards from Healthgrades?

Does Baylor Scott & White Medical Center - Centennial score well in safety ratings?