Baylor Scott & White Medical Center - Centennial

73%

Patients that would definitely recommend

3% higher than the national average

Baylor Scott & White Medical Center - Centennial is a medical facility located in Frisco, TX. This hospital has been recognized for Patient Safety Excellence Award™, Outstanding Patient Experience Award™, and more.

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

Patient Safety Excellence Award™

Patient Safety Excellence Award™ (2024, 2022)

Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

Outstanding Patient Experience Award™

Outstanding Patient Experience Award™ (2023)

Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

Specialty Clinical Quality Awards

Stroke Care Excellence Award™

Stroke Care Excellence Award™ (2024)

Superior clinical outcomes in the care and treatment of stroke

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

13 ratings were as expected

Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Complication Based Ratings

Procedure/ConditionIn Hospital

Appendectomy

In Hospital

As Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Coronary Interventional Procedures (Inpatient)

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Heart Attack

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Heart Failure

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Diabetic Emergencies

In Hospital

As Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Respiratory Failure

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Sepsis

Mortality In-Hospital

Better than Expected

Mortality within 30 days

Better than Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Bowel Obstruction

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Colorectal Surgeries

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Gastrointestinal Bleed

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Gynecologic Procedures

In Hospital

As Expected

Hysterectomy

In Hospital

As Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

C-Section Delivery

In Hospital

Better than Expected

Vaginal Delivery

In Hospital

Worse than Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Cranial Neurosurgery

Mortality In-Hospital

As Expected

Mortality within 30 days

Worse than Expected

Stroke

Mortality In-Hospital

Better than Expected

Mortality within 30 days

Better than Expected

Specialty Excellence Awards

Stroke Care Excellence Award™

Stroke Care Excellence Award™

2024

Complication Based Ratings

Procedure/ConditionIn Hospital

Hip Fracture Treatment

In Hospital

Worse than Expected

Total Knee Replacement

In Hospital

As Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Chronic Obstructive Pulmonary Disease (COPD)

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Pneumonia

Mortality In-Hospital

As Expected

Mortality within 30 days

Better than Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Spinal Fusion

In Hospital

As Expected

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
77%

Patients who gave a rating of 9 or 10

8% higher than the national average

73%

Would definitely recommend

3% higher than the national average

Baylor Scott & White Medical Center - Centennial

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%77%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%77%78%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%62%66%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%61%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%90%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%56%52%

Baylor Scott & White Medical Center - Centennial

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%72%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%74%73%

Providers

Provider Reviews

Dr. Black spent the time examining my hip and going over MRI in person. She listened to my needs and together we developed a plan to fix my hip pain with a hip arthroscopy surgery. 2 years later I am pain free!

Mar 17 2024

Review for Dr. Black

She is so prompt and thorough I would recommend her to anyone

Mar 15 2024

Review for Dr. Ngo

Thorough, caring, explained everything and her staff all went above and beyond.

Mar 13 2024

Review for Dr. Grosser

Dr G is great, my kids love him and he's so kind and great at explaining medical stuff, he seems to genuinely care about the patients.

Liz d Mar 12 2024

Review for Dr. Guetersloh

Outstanding doctor! She makes me feel like I am her only patient. No wonder she was voted a Dallas Top Doc. Her care is thorough, her communication clear, and her dedication to patients beyond compare. Her habit of contacting patients after office hours is beyond expectations.

Mar 09 2024

Review for Dr. Haq

Location

Baylor Scott & White Medical Center - Centennial

12505 Lebanon Rd, Frisco TX 75035

CallDirections

(972) 963-3333

Frequently Asked Questions

Where is Baylor Scott & White Medical Center - Centennial located?

Baylor Scott & White Medical Center - Centennial is located at 12505 Lebanon Rd, Frisco, TX 75035. Find other locations and directions on Healthgrades.

Has Baylor Scott & White Medical Center - Centennial won any recent awards from Healthgrades?

Yes, Baylor Scott & White Medical Center - Centennial has been awarded with Patient Safety Excellence Award™, Outstanding Patient Experience Award™, and Stroke Care Excellence Award™ in the past two years.

Is Baylor Scott & White Medical Center - Centennial highly rated with patients?

77% patients recommend this hospital. See Healthgrades for detailed clinical ratings by specialty.

Does Baylor Scott & White Medical Center - Centennial score well in safety ratings?

Healthgrades tracks outcome ratings for 13 hospital services. View more details here.

How do I get in at Baylor Scott & White Medical Center - Centennial?

Phone number, appointment information, and directions can be found on Healthgrades Baylor Scott & White Medical Center - Centennial profile..

How does Baylor Scott & White Medical Center - Centennial rank in terms of safety and outcomes?

Healthgrades provides detailed information on hospital safety and outcomes for patients. Click here to learn more about hospital safety.

Contact Us

12505 Lebanon Rd

Frisco, TX 75035

Directions

(972) 963-3333