Memorial Hermann Memorial City Medical Center

80%

Patients that would definitely recommend
10% higher than the national average

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

Outstanding Patient Experience Award™ (2019, 2018)

Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

America's 250 Best Hospitals Award™ (2018, 2017)

Top 5% in the nation for consistently delivering clinical quality

Patient Safety Excellence Award™ (2018, 2017)

Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

Specialty Clinical Quality Awards

Bariatric Surgery Excellence Award™ (2019, 2018, 2017)

Superior clinical outcomes in bariatric (weight loss) surgery

Joint Replacement Excellence Award™ (2019, 2018, 2017)

Superior clinical outcomes in knee and hip replacement

America’s 100 Best Hospitals for Gastrointestinal Care Award™ (2018, 2017)

Superior clinical outcomes in colorectal surgeries, gallbladder removal, esophageal/stomach surgeries, small intestine surgeries, and treating bowel obstruction, gastrointestinal bleeds, and pancreatitis

America’s 100 Best Hospitals for General Surgery Award™ (2018, 2017)

Superior clinical outcomes in bowel obstruction treatment, colorectal surgeries, gallbladder removal, esophageal/stomach surgeries, and small intestine surgeries

Cardiac Care Excellence Award™ (2018, 2017)

Superior clinical outcomes in heart bypass surgery, coronary interventional procedures, heart attack treatment, heart failure treatment, and heart valve surgery

Critical Care Excellence Award™ (2018)

Superior clinical outcomes in treating pulmonary embolism, respiratory system failure, sepsis, and diabetic emergencies

Gynecologic Surgery Excellence Award™ (2018, 2017, 2016)

Superior clinical outcomes in gynecological surgery

Orthopedic Surgery Excellence Award™ (2018)

Superior clinical outcomes in back and neck surgery, spinal fusion, hip fracture treatment, hip replacement, and total knee replacement

America’s 50 Best Hospitals for Vascular Surgery Award™ (2017)

Superior clinical outcomes in abdominal aortic aneurysm repair, carotid surgery, and peripheral vascular bypass surgery

Safety Ratings

How well a hospital safeguards patients from potential complications

An event relating to foreign objects left in body during a surgery or procedure

5 ratings were better than expected

8 ratings were as expected

Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
80%

Patients who gave a rating of 9 or 10
11% higher than the national average

80%

Would definitely recommend
10% higher than the national average

Memorial Hermann Memorial City Medical Center

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%83%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%83%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%68%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%88%84%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%66%66%

Memorial Hermann Memorial City Medical Center

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%69%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%80%73%

Providers

Location

Memorial Hermann Memorial City Medical Center

921 Gessner Rd, Houston, TX 77024