Memorial Hermann Memorial City Medical Center

81%

Patients that would definitely recommend
11% higher than the national average


Memorial Hermann Memorial City Medical Center is a medical facility located in Houston, TX. This hospital has been recognized for Outstanding Patient Experience Award™, America’s 50 Best Hospitals for Cardiac Surgery Award™, and more.

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

Outstanding Patient Experience Award™ (2021, 2020, 2019)

Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

Specialty Clinical Quality Awards

America’s 50 Best Hospitals for Cardiac Surgery Award™ (2021, 2020)

Superior clinical outcomes in heart bypass surgery and heart valve surgery

Bariatric Surgery Excellence Award™ (2020, 2019)

Superior clinical outcomes in bariatric (weight loss) surgery

Gynecologic Surgery Excellence Award™ (2020, 2019, 2018)

Superior clinical outcomes in gynecological surgery

Stroke Care Excellence Award™ (2020)

Superior clinical outcomes in the care and treatment of stroke

Joint Replacement Excellence Award™ (2019)

Superior clinical outcomes in knee and hip replacement

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

2 ratings were worse than expected

4 ratings were better than expected

  • Pressure sores or bed sores acquired in the hospital
  • Acute kidney dysfunction following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Accidental cut, puncture, perforation or hemorrhage during medical care

7 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Death following a serious complication after surgery
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Respiratory failure following surgery
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
77%

Patients who gave a rating of 9 or 10
8% higher than the national average

81%

Would definitely recommend
11% higher than the national average

Memorial Hermann Memorial City Medical Center

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%83%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%81%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%67%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%89%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%61%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%67%66%

Memorial Hermann Memorial City Medical Center

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%68%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%78%73%

Providers

Provider Reviews

The procedure went very well and I love the results!

Jun 17 2021

Review for Dr. Boutros

Belinda Jun 17 2021

Review for Dr. Leibman

Darlene Borrello Jun 17 2021

Review for Dr. Gregory

Excellent experience!

Jun 17 2021

Review for Dr. Mohan

Dr Steward and staff are genuine and caring. We have been pleased with all of our care at HFI. We have our two children because of Dr Steward and could not be happier.

Jun 17 2021

Review for Dr. Steward

Location

Memorial Hermann Memorial City Medical Center

921 Gessner Rd, Houston, TX 77024

Frequently Asked Questions

Where is Memorial Hermann Memorial City Medical Center located?

Has Memorial Hermann Memorial City Medical Center won any recent awards from Healthgrades?

Does Memorial Hermann Memorial City Medical Center score well in safety ratings?