HCA Houston Healthcare West

70%

Patients that would definitely recommend
Equal to the national average

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Specialty Clinical Quality Awards

Labor and Delivery Excellence Award™ (2019)

Superior clinical care of women during and after childbirth

Obstetrics and Gynecology Excellence Award™ (2019)

Superior clinical outcomes during and after childbirth and in surgeries that treat diseases and conditions of the female reproductive system

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

1 rating was worse than expected

1 rating was better than expected

  • Pressure sores or bed sores acquired in the hospital

11 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Death following a serious complication after surgery
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Respiratory failure following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
67%

Patients who gave a rating of 9 or 10
2% lower than the national average

70%

Would definitely recommend
Equal to the national average

HCA Houston Healthcare West

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%77%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%76%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%66%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%84%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%45%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%66%66%

HCA Houston Healthcare West

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%58%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%73%73%

Providers

Provider Reviews

Very professional Caring

Polly weaver Jul 03 2020

Review for Dr. Burke

Great, I have been a patient since 1994 and I have been rescheduled several times because of other patient emergency, I appreciate his expertise. Also He saved my Live when I went into cataract arrest during a procedure.

Harry Diamond Jul 02 2020

Review for Dr. Seger

Quyen Nguyen Jul 01 2020

Review for Dr. Huynh

Dr. Burke is always knowlegeable and helpful!

Deborah Jul 01 2020

Review for Dr. Burke

Bee, Richmond, TX Jul 01 2020

Review for Dr. Brown

Jun 27 2020

Review for Dr. Chen

Always pleasant very punctual he takes his time with you and never rushes you out of his office.

Stephanie Jun 27 2020

Review for Dr. Wang

Wilson Rodriguez Jun 26 2020

Review for Dr. Koo

I have been seeing Dr Burke for 20+ years, He always takes care of my problem, along with his great staff.

Bruce L Ellis Jun 26 2020

Review for Dr. Burke

Jewels Jun 26 2020

Review for Dr. Okonji

This man is disingenuine every emotion is surface he hypes up your first visit but has no time for the family it's like he will make the person who is sick feel like he cares but he and his staff act like if you question him he and them will hang up on you changing drs quickly

Only after money doesn't care about patients Jun 25 2020

Review for Dr. Rakkhit

Jun 25 2020

Review for Dr. Asamoah

Been Dr. monla patient for about 20 years now. Always professional and very accurate. All the team is great!

Juan C Hdz Jun 24 2020

Review for Dr. Monla

Ingrid Jun 21 2020

Review for Dr. Burke

Jun 20 2020

Review for Dr. Brown

Having trouble with my hips and knee he helped me very much

Jun 19 2020

Review for Dr. Burke

Very capable, confident and considerate surgeon. Well organized and efficient staff. Very thorough. Explained options and course of treatment well. He did my knee replacement 2 years ago and I'd be happy to recommend him to anyone.

J Pettyjohn Jun 18 2020

Review for Dr. Burke

Very nice and informative. Very pleasant

Nancy Russell Jun 18 2020

Review for Dr. Burke

Shes a great doctor! She delivered 2 of my kids. Shes very realistic about any situation. Great manners.

Deleon Jun 17 2020

Review for Dr. Chu

Answers any question.... Dr that truly cares for her patients

Jun 14 2020

Review for Dr. Monla

Always takes time Very patient. No wait time .

Glennis Jun 13 2020

Review for Dr. Shapiro

Dr. Ludwick was awesome! He’s very informational and immediately knew my issue and my issue started going away in a day. Definitely would recommend to anyone!

Jun 10 2020

Review for Dr. Ludwick

I have been a patient for 35 years. He has never disappointed me.

Thomas McLemore Jun 09 2020

Review for Dr. Yee

Heidi T. Jun 09 2020

Review for Dr. la

No one in the building seemed liked they really cared.

Sad and Disappointed Jun 08 2020

Review for Dr. Armaghany

Nancy Duong Jun 08 2020

Review for Dr. Chu

Dr Jorge Leiva, is the best Doctor I have seen in 33 years also he is understanding and very quick to help and he answers all your questions.. He very knowledgeable and know what your thinking before you say anything.. Highly recommend him!

shalona brown Jun 08 2020

Review for Dr. Leiva

I have been seeing Dr Burke for a few years now for the arthritis in my knees. The staff is nice, prompt, knowledgeable and explain everything to you clearly. Wait time isnt long and when time for my knee replacement surgery I will be definitely using Dr. Burke.

Jun 06 2020

Review for Dr. Burke

Nice&easy, friendly and very professional person!

Anton Jun 05 2020

Review for Dr. Muradov

Very comprehensive. Very helpful.

Jun 05 2020

Review for Dr. Monla

Visits are always professional and you get into your appointment and out in a reasonable amount of time. Dr. Burke’s PA is the best. Always friendly and courteous.

Marilyn Johnson Jun 05 2020

Review for Dr. Burke

Very knowledgeable and compassionate -Is good listener.

Jun 04 2020

Review for Dr. Monla

Julia Manning Jun 04 2020

Review for Dr. Wang

Neemesys Jun 03 2020

Review for Dr. la

John groover Jun 03 2020

Review for Dr. Burke

Lori V Jun 01 2020

Review for Dr. Kreuzer

Kenneth Glover May 31 2020

Review for Dr. Burke

I was Dr.Jeanie's patient in 2017/18.She is amazing and so caring. front desk staffs are excellent especially Allison. I can't forget the wonderful treatment I got from them when a had postpartum high blood pressure.

May 30 2020

Review for Dr. Huynh

Dr. Shapiro is fabulous. I never Want to go to anyone else.

May 30 2020

Review for Dr. Shapiro

May 30 2020

Review for Dr. Thomas

Jim Porter May 29 2020

Review for Dr. Muradov

Dr.Burke is very professional. I strongly recommend him and his staff. He has done procedures on my mother and daughter. And was able to help me out too. Feeling better. Thank you!

May 29 2020

Review for Dr. Burke

Good visit he just doesn’t spend much time with you, like your rush through!

May 28 2020

Review for Dr. Burke

I had an unbelievable experience at this clinic! All of the staff were very helpful and the clinic was run very efficiently. Dr. Burke was very thorough with me and had answers/solutions to all of my questions. Highly Recommend!!

Declan May 28 2020

Review for Dr. Burke

Joe H. Smith, no relation May 27 2020

Review for Dr. Smith

Heart ablation at St. David’s in Austin, Tx. A very pleasant experience and I feel so good afterwards. Dr Burkhardt and staff as well as hospital personnel were exceptional and treated me with great regard for any issue I asked about. Also loved the order from the menu approach for meals

Brenda Seawell May 26 2020

Review for Dr. Burkhardt

Yes i recomend this dr he moved so fast and saved my life, his staff was so kind and im so glad i called him even during cov19 pull pulled out all the stops to get my surgery done.

Pandora Lattie May 19 2020

Review for Dr. Dabaghi

I had my left knee replacement in December 2018 and it still is not doing well. I moved out of state so I couldn’t go back for a visit.

May 18 2020

Review for Dr. Muradov

May 18 2020

Review for Dr. Maislos

My wait was very short and the staff are very professional and pleasant...

J Clark May 17 2020

Review for Dr. Burke

Always projects absolute professionalism, excellent listener, attentive and caring

May 16 2020

Review for Dr. Shapiro

Dr Burke is a master !! I sing his praises. Gave me my life back. I wouldn’t go anywhere else for my orthopedic needs. Sean Beene

Sean Beene May 16 2020

Review for Dr. Burke

Thyroid and diabetes out of control need help

SHEILA DeBOEST May 16 2020

Review for Dr. Zavaleta

Dr Monla is very thorough and informative. She is happy to answer any and all questions. I have had a very positive experience at each visit!

May 14 2020

Review for Dr. Monla

Professional and extremely thorough. She listens and actually hears what I have to say. I feel at ease with her knowledge.

Jane May 14 2020

Review for Dr. Monla

I have been a patient of Dr Khan’s for approximately 8 years. He really spends plenty of time with me during appointments and helps me understand my kidney issues in context of my overall medical conditions. Excellent doctor.

May 14 2020

Review for Dr. Khan

Outstanding... She has been instrumental in saving both my wife's life and mine over the years we have consulted with her. Would recommend her to everyone who needs caring and up to date care.

Nell / Frank May 12 2020

Review for Dr. Woodruff

James Thompson May 12 2020

Review for Dr. Muradov

Dr. Burkhardt was able to work me in to his already busy schedule and address my problem immediately. I appreciate his expertise and his calm, cool demeanor. I know I’m in good hands.

May 06 2020

Review for Dr. Burkhardt

One of worst doctors I have ever visited. Be careful of fake positive reviews on his profiles and be sure to do your homework. Will try to talk you into procedures purely for his profit. Very unethical behavior and distasteful bedside manner.

May 05 2020

Review for Dr. Ludwick

Very clear and concise in diagnosing my problem and swiftly explaining the remedy and setting up a plan and a reservation for surgery.

James Cross May 05 2020

Review for Dr. Moradi

I am always treated with respect and she listens.

T. BLOCKER May 04 2020

Review for Dr. Syed

Dr Monla is very thorough and kind. She listened to my complaints and proceeded to order the tests I need in order to shed some light on my poor health.

Teresa Nowlin May 02 2020

Review for Dr. Monla

Thanks to Dr. Woodruff I am back to living life to its fullest again. She diagnosed the reason I kept passing out, put a pacemaker in, and now I’m back exercising and feeling great. She is compassionate and her staff is professional and kind.

Apr 30 2020

Review for Dr. Woodruff

Kenny Webb Apr 28 2020

Review for Dr. Ludwick

I am very pleased to have dr Burke For my Dr. The Staff are all very warm and helpful. I’m setting up my complete knee replacement as soon as possible.

Patsy Palmer Apr 26 2020

Review for Dr. Burke

Vaccination

Thomas Meister Apr 25 2020

Review for Dr. Shapiro

He's very professional, knowledgeable and polite. So is his staff

Denise Pittman Apr 25 2020

Review for Dr. Haque

Dr Sajid stepped into the practice he fastly became the most wanted Dr everyone in the office is my favorite. Dr Sajid is an amazing Dr I would recommend him to everyone I know. I love my Drs ????

Emelda Odums Apr 24 2020

Review for Dr. Ali

Excellent doctor! Office staff was very professional and answered all of our questions regarding paperwork. We were nervous about my son's procedure. She explained the process thoroughly and comforted us. Very professional answered our 101+ questions, called to checkup on son. Highly recommend.

Apr 24 2020

Review for Dr. Chandiwal

Very nice very profession as usual with Dr S Shapiro I feel better and better Dr Shapiro is rewinding my bio clock

Tomasz L Ciesielski Apr 24 2020

Review for Dr. Shapiro

HUMBERTO J ZAVARCE Apr 24 2020

Review for Dr. Oh

Alan Irving Simon Apr 23 2020

Review for Dr. Shapiro

Sallie Wheeler Apr 23 2020

Review for Dr. Hananel

The last time I had my last appointment he was very helpful and easy to talk to. Dr Shapiro makes me comfortable all the time and answers my questions. My questions always get answered

Betty Miertschin Apr 23 2020

Review for Dr. Shapiro

Knowledgeable, efficient, friendly, makes you understand what he is talking about. Absolutely recommendable.

Michael Apr 23 2020

Review for Dr. Shapiro

Dr Burke and his staff have always treated me great. They are friendly and very quick to make you feel like they really care. He has been taking care of me for several years, I will keep using Dr Burke

Apr 22 2020

Review for Dr. Burke

Very professional. Sincere. Gives you all options for treatment. Office staff is very friendly.

Apr 22 2020

Review for Dr. Burke

Dr. Burke is seeing patients in person and he's not doing it on line and he's a caring doctor.

Apr 19 2020

Review for Dr. Burke

Great Doctor and staff!

Leydi Apr 19 2020

Review for Dr. Chu

Carl Heeder Apr 18 2020

Review for Dr. Smith

Apr 18 2020

Review for Dr. Farooq

Very pleased with results on my knee replacement. Minimal discomfort. Would absolutely use again

Annette Apr 17 2020

Review for Dr. Burke

Dr. Burke is an amazing physician who has I would highly recommend to all my friends and family and his office staff are just as amazing with provide a warm and very hospitable profession service!!!

Joe Alvarez Apr 17 2020

Review for Dr. Burke

I have found him to be informative, personable and a very good doctor. I would recommend him to anyone.

Apr 13 2020

Review for Dr. Peguero

Dr Italia has been my husband and my doctor for some years. He has done things for us I have never seen a doctor do for a patient. If you see him regularly you will understand what I mean. I have never seen a more caring doctor.

Willa and Eddie Brennan Apr 12 2020

Review for Dr. Italia

Highly recommend Dr Oh, Very easy to talk to, Answers all questions in detail, Smart, Professional and very through.

Apr 09 2020

Review for Dr. Oh

Dr. Rapolu has been our family dentist since about 2 yrs & we come back more than happy after every visit! She's fantastic with her professional as well as inter personal skills. We completely trust her.

Apr 08 2020

Review for Dr. Rapolu

Doctor lock always listens and has concern for my issues offering therapy or medication. Great bedside manner I would recommend him to all

Apr 07 2020

Review for Dr. Lock

Great ?? Dr. Ajmani took care of my mom. He was very kind, compassionate, and very knowledgeable. He was about making sure he not only cared for her but taught me how to care for her as well. The best and most compassionate Dr. I have ever met. There needs to be more like him??

Iris Hancock Apr 07 2020

Review for Dr. Ajmani

Bob Tait Apr 07 2020

Review for Dr. Parker

My visit with Dr. Burke was great. He was very through with his explanation of what he considered are the "issues" with my hip and shoulder and his recommendations for our next steps.

L. Aguanno Apr 02 2020

Review for Dr. Burke

Joyce Apr 01 2020

Review for Dr. Burke

jc Mar 31 2020

Review for Dr. Syed

Appt availability’s on short notice

Hermelinda De Jesus Mar 30 2020

Review for Dr. Burke

Dr. Awan was so nice and so thorough. She really seemed to be just as eager as I am to figure things out! Not to mention, her staff was super nice too!

Rachel Mar 27 2020

Review for Dr. Awan

Location

HCA Houston Healthcare West

12141 Richmond Ave, Houston, TX 77082