CHI St. Lukes Patient Medical Center

74%

Patients that would definitely recommend
4% higher than the national average


Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

3 ratings were worse than expected

10 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Pressure sores or bed sores acquired in the hospital
  • Death following a serious complication after surgery
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Respiratory failure following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Bloodstream infection following surgery
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
73%

Patients who gave a rating of 9 or 10
4% higher than the national average

74%

Would definitely recommend
4% higher than the national average

CHI St. Lukes Patient Medical Center

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%77%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%77%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%62%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%81%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%51%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%71%66%

CHI St. Lukes Patient Medical Center

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%60%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%70%73%

Providers

Provider Reviews

Dr. Bhalla is awesome. I have been dealing with vein issues for over 10 years and he is the first doctor to finally help me. The office staff is so nice and never have to wait more than a few minutes. Highly recommend!

Aug 07 2020

Review for Dr. Bhalla

Dr. Sweeney took care of my husbsnd for years. He is a great Dr. and surgeon. My husband and I trusted him completely. Love you Dr. Sweeney. Take Care.

Norman Gordon Jr family(Lorena) Aug 04 2020

Review for Dr. Sweeney

he's been my pcp for several years and is great. his diagnosis' are straight to the point and accurate. good doctor

stephen Jul 30 2020

Review for Dr. Bergeron

Dr Lam is a wonderful doctor and surgeon. Very friendly answers your questions and has a great bed side manor. His staff is very friendly and helpful.

M Verot Jul 27 2020

Review for Dr. Lam

Everything went well. Fast and quick in and out. Nurse all were very good

Jennifer Lynn Martin Jul 23 2020

Review for Dr. Huynh

Appointments are convenient and readily available. Dr Gelber is always prompt and does an excellent job. He is very thorough and provides exceptional care.

Christi Smoot Jul 20 2020

Review for Dr. Gelber

Dr. Zayas is very interested in the health of her patients and making sure they get the best treatment and care. She is up to date on the latest technology and medicines.

Willard L Quon Jul 20 2020

Review for Dr. Zayas

All my visit have been thoroughly and understandable! Dr Haddad is very knowledgeable and he makes the patient feel welcome!

Jennifer Martin Jul 06 2020

Review for Dr. Haddad

My whole family uses Dr Lai Zayas and have for many, many years! She is very professional and knowledgeable! We could not ask for a better physician to Care for our family!

Sherri Brewton Jul 04 2020

Review for Dr. Zayas

My visit with Dr. LaiZayas and her office family was great. They all took great care to keep me safe in this time of Coronavirus. Doctor is a no nonsense, incredible Internist who make me feel she really cares about me and my concerns. I am grateful.

Gloria Harvell Jul 03 2020

Review for Dr. Zayas

Dr tahir is the best. Very professional, listens to your concerns. Follow up care is outstanding. Super helpful staff.

Mehwish M Jul 03 2020

Review for Dr. Tahir

i felt very safe/ the office staff was just as friendly and professional as always. I have no fears about seeking treatment with this provider.

Jul 03 2020

Review for Dr. Zayas

Dr. Synek really cares and is upfront, honest, and works with you to find the source and treatment for your pain. He’s very knowledgeable and thinks outside the box!

DeLynn H Jun 30 2020

Review for Dr. Synek

I love Dr. Lai-Zayas. She listens to my needs and health. Takes care of me. I hope I never have to switch to another doctor.

Cheryl Barnes Jun 30 2020

Review for Dr. Zayas

Jun 26 2020

Review for Dr. Rodriguez

Jun 22 2020

Review for Dr. Daccak

Excellent all around

Jun 21 2020

Review for Dr. Moss

Very good doctor!. He spends time , answer all my queries , listen to me , pays attention to my medical complaints ; his staff is very caring . I always return very satisfied from my visit to his office .

Jun 21 2020

Review for Dr. Ali

Becca Jun 20 2020

Review for Dr. Shebib

Very pleasant everyone was professional at their jobs no waiting very efficient.

Michael Swilley Jun 17 2020

Review for Dr. Gelber

Very attentive, congenial and answered my questions very well. I have and will continue to recommend him.

Marian Delph Jun 17 2020

Review for Dr. Moss

My husband and I absolutely love Dr. Schnell and his staff!! Dr. Schnell is very caring and extremely knowledgeable . He is also the family doctor for several family members and good friends . You don’t find many doctors like Dr. Schnell anymore these days!!

Donna Bailey Jun 16 2020

Review for Dr. Schnell

She is a great physician I will visit her again!

Hira Q Jun 14 2020

Review for Dr. Tahir

Excellent

Jun 12 2020

Review for Dr. John

Office staff super friendly and extra efficient. I very much appreciate Dr. Gelber’s calm manner and soft spokenness. It put me right at ease in a critical situation.

Phyllis Carver Jun 10 2020

Review for Dr. Gelber

Dr. Sarker has been a great provider for me after a bout of sepsis. She is thorough and is a born teacher--i.e. she clearly explains what the patient is dealing with an answers all questions.

Jun 09 2020

Review for Dr. Sarker

Jennifer Ozuna Jun 08 2020

Review for Dr. Zayas

Second time I’ve had Dr Lam conduct surgery on myself. Outstanding surgeon, always provided me with all the information and answers all questions. Definitely one of if not the best surgeon I’ve had the pleasure of knowing!

Billy Jun 08 2020

Review for Dr. Lam

First visit went very well. Very nice staff, short wait time, and really liked the doctor. Very thorough and knowledgeable and great personality!

Jun 06 2020

Review for Dr. Zayas

Awesome team , Courteous and mindful of matters at hand. Down to earth staff. Thank you all for servicing the public during these difficult times. Be blessed in all that you all do. Would highly recommend to others.

Carlos B Garcia May 31 2020

Review for Dr. Bhalla

I like Dr Ronald Lilian thank you for doing what you have did for me sorry it end the way it did Thank you so much Louise Sellers

May 28 2020

Review for Dr. Killam

Missy May 27 2020

Review for Dr. Pakzaban

Dorothy Hagan May 26 2020

Review for Dr. Zayas

Thomas C. May 20 2020

Review for Dr. Moss

Hernia Correction Surgery, which by the way was less painful than I expected.

David C Clancy May 17 2020

Review for Dr. Gelber

Vaughan Munselle May 13 2020

Review for Dr. Kaul

Majid A Hamdan May 13 2020

Review for Dr. Jeroudi

great office very friendly staff

Ahmed Barabra May 13 2020

Review for Dr. Jeroudi

visits are always comfortable, great staff, compassionate doctor.

Ahmed Barabra May 13 2020

Review for Dr. Jeroudi

Simply, The BEST !!

Mooty May 10 2020

Review for Dr. Pakzaban

My Mother has been seeing Dr. Khan at her dialysis center for 8 years now. He has been instrumental in helping her through all her renal issues and has always been there for her. I highly recommend Dr. Khan.

Mooty May 10 2020

Review for Dr. Khan

Great Surgeon, very knowledgeable Thanks for your advice

Joseph Johnson May 03 2020

Review for Dr. Lam

A.K. Apr 30 2020

Review for Dr. Syed

Apr 27 2020

Review for Dr. Zayas

I appreciated that the staff took such care of me and answering my questions. Anna was very comforting about my health concerns before seeing Dr. Gelber. Dr. Gelber answered my questions and gave me an update on what I should and shouldn't do to aid in my surgery recovery.

Judith Smith Apr 26 2020

Review for Dr. Gelber

Always feel that I am in good hands. Staff is always nice and helpful.

Donna Siren Apr 26 2020

Review for Dr. Zayas

He is Great he take care of you tell you everything he need to do strait out no bs I tell all friends how good he is

Monte Runnells Apr 24 2020

Review for Dr. Bhalla

Shawnna Apr 23 2020

Review for Dr. Zayas

Dr. Tahir pays attention to detail and always provides an easy going & caring outlook. If near the sugar land or Webster, TX areas I would definitely recommend her to the community!

Sarah M Apr 19 2020

Review for Dr. Tahir

She is a nice and caring doctor. She listened to my mom's concerns and paid attention to all of her health problems to better help her. My mother loves that she is bilingual.

Great doctor! Apr 14 2020

Review for Dr. Zayas

Ashleigh Morris Apr 14 2020

Review for Dr. Pakzaban

Awesome doctor. Truly cares about his patients . Highly recommend

Apr 10 2020

Review for Dr. Yoo

Dr Jeang is very thorough; I was able to get in the same day and had every test I needed that day; follow ups are easy and on time

Julie E. Apr 03 2020

Review for Dr. Jeang

I have been a patient with Dr.Lam before in 2016 he is trustworthy, he has wonderful bedside manner, he explains everything to you, have questions he will answer them. I would recommend Dr. Lam for surgery and Bariatric surgery.

Christina Harris Mar 31 2020

Review for Dr. Lam

Dr John is the most caring and considerate doctor I've ever had. He will listen to you and hear what you say. He actually listens to every word you say and remembers everything about you from visit to visit. He has treated several people in my family and we all love him dearly.

Annette Potter Mar 24 2020

Review for Dr. John

Dr Eberle doesn't listen. She wants to do all the talking. If you try to talk she cuts you off. She doesn't care about you as a patient. Horrible experience. I would never recommend this dr.

Mar 23 2020

Review for Dr. Eberle

I adore Dr. Monday. She takes her time and really listens. I’ve been suffering from a mysterious pain and loss of motion. She already has a plan for me after 4 visits.

Tiffany Hornack Maloney Mar 18 2020

Review for Dr. Monday

Mar 17 2020

Review for Dr. Kaul

Dr. Haddad has been my PCP for over a year and he has been very helpful but his staff is the absolute pits! They have one way of doing things which is totally contrary to the needs of his patients!

Jesse Garnett Mar 14 2020

Review for Dr. Haddad

Impressed with the amount of time Dr. Wang spent with me, listening to me, observing/considering the functional living aspects of my breathing issues. He is a very approachable doctor and answered questions in an understanding manner.

Mar 13 2020

Review for Dr. Wang

My husband was in and out of the hospital for over 2 months with flu/pneumonia and a broken rib and punctured lung from a bad fall. Dr. Tran coordinated his care with all the specialists and surgeon perfectly to make sure my husband received the best care.

Melanie Pearson Mar 10 2020

Review for Dr. Tran

Very good! First time visit, Dr Yoo is very nice, took time to listen and answered my questions, very professional. Nice staff. Highly recommended.

Mar 10 2020

Review for Dr. Yoo

Excellent doctor

Eichenmuller Mar 02 2020

Review for Dr. Zayas

A very good Dr. see you in a timely matter.

Feb 27 2020

Review for Dr. Lam

Take his time to listen to you’re issues.

janusz glebowski Feb 27 2020

Review for Dr. Yoo

Dr Robert S Howell, DC, RN, MSN, FNP-C Feb 27 2020

Review for Dr. Killam

Dr Lam is very professional Dr and all his staff are very good. His clinic is really clean. I will recommend Dr Lam to anyone who is looking for a surgeon.

Feb 27 2020

Review for Dr. Lam

Great great Dr. I live in México and was very tired of medicine after medicine, doctor after doctor that only give half way solutions. Top and innovative expertise and great staff!!!! Highly recommended!!! Very hard to find a real kind dr like Dr Bryan

Rocio Feb 23 2020

Review for Dr. Wang

Michael Hebert Feb 20 2020

Review for Dr. Zayas

I have surgery scheduled soon. But so far I have the utmost confidence in Dr. Pakzaban and his skill.

WT Feb 20 2020

Review for Dr. Pakzaban

Sandra Rodriguez Feb 13 2020

Review for Dr. Doan

I am very pleased with the care I received from Dr. Schatte. He and his staff are very professional and courteous.

Dene Milton Feb 12 2020

Review for Dr. Schatte

Dr. Patel has been my pulmonologist for the past decade. He is attentive to my concerns and thorough when I visit. He and the entire staff are friendly and professional.

T. Jones Feb 11 2020

Review for Dr. Patel

Excellent care. She takes time reviewing your meds and recommendations on future testing.

Feb 11 2020

Review for Dr. Zayas

He is a good doctor, compassionate and professional

Feb 11 2020

Review for Dr. Salam

Nikki Feb 10 2020

Review for Dr. Mullins

Maria G. Feb 10 2020

Review for Dr. Doan

Feb 08 2020

Review for Dr. Fein

Love this doctor, he takes time with his patients and doesn't give meds unless they are truly needed.

Moe Feb 07 2020

Review for Dr. Wang

Mike Feb 06 2020

Review for Dr. Schatte

Great

Feb 03 2020

Review for Dr. Wang

Susan C. Jan 30 2020

Review for Dr. Wang

EXCELLENT

valkriejoe@gmail.com Jan 28 2020

Review for Dr. John

Dr.Gelber made amazing surgery for me to save my life. I very grateful to him. I feel better daily and hope very soon will be recover completely.

Jan 26 2020

Review for Dr. Gelber

Terrible Doctor to have to deal with. Very arrogant and prudish. Will not discuss matters at all. Very stuck on himself. Acts like he is God!

Pablo Jan 24 2020

Review for Dr. Mullins

It was a very good visit. I would recommend Dr. Zayas. The clinic kept very clean

Jan 20 2020

Review for Dr. Zayas

My husband is in the hospital and she has been one of the doctors seeing him. She has been excellent, spending time, talking to us, etc. I highly recommend her.

Joanne Wilson Jan 20 2020

Review for Dr. El-Rahi

John T Jan 12 2020

Review for Dr. Doan

Courteous staff, Dr Yoo is easy to talk to and he takes his time to explain everything

Tina Jan 09 2020

Review for Dr. Yoo

Dr. James listened and asked questions regarding case. He seemed genuinely concerned. I would highly recommend him to everyone.

Jan 09 2020

Review for Dr. James

Excellent experience

Christina Hoang Jan 08 2020

Review for Dr. Yoo

Allergy, upper respiratory.

BMc Jan 03 2020

Review for Dr. Zayas

Dr. Wang was very gentle and explained everything to me so I could understand it. I highly recommend Dr. Wang.

Paula Stevens in Houston , TX - Jan 03 2020

Review for Dr. Wang

I had a 7:30 a.m. appointment. When I walked in the office, they said don't sit down, come on back. I was in and out of the office within 30 minutes. Pleasant experience

Patricia L Sherer Jan 03 2020

Review for Dr. Zayas

Dr. Lai Zayas was my moms doctor for many years. She loved her, in fact we all did. At 95 years old my mom recently passed but had lived a great, healthy life. Thank you Dr. Lai Zayas for caring so much.

Dec 29 2019

Review for Dr. Zayas

Dr. Lam is great. His staff is courteous and very understanding. My surgery was scheduled quickly and everything was explained clearly. I totally recommend him.

Traci J Dec 29 2019

Review for Dr. Lam

Location

CHI St. Lukes Patient Medical Center

4600 E Sam Houston Pkwy S, Pasadena, TX 77505

Frequently Asked Questions

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