City Hospital At White Rock

58%

Patients that would definitely recommend
12% lower than the national average

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

1 rating was worse than expected

11 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Pressure sores or bed sores acquired in the hospital
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Respiratory failure following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Bloodstream infection following surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
59%

Patients who gave a rating of 9 or 10
10% lower than the national average

58%

Would definitely recommend
12% lower than the national average

City Hospital At White Rock

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%77%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%75%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%59%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%82%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%44%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%62%66%

City Hospital At White Rock

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%62%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%67%73%

Providers

Provider Reviews

Dr. Yuen, is a caring and incredibly welcoming. He has been so great in caring for my health since I first met him at the beginning of this year. He is attentive and always listening. I wish more were like him.

Nov 26 2020

Review for Dr. Yuen

I was a patient of Dr Saadi about 6 or 7 years ago As soon as I started to have issues I knew I only wanted to work with him To have confidence in your surgeon is very important to have peace of mind

Nancy Nov 25 2020

Review for Dr. Saadi

Drew Nov 10 2020

Review for Dr. Malone

Great service with well knowledged and caring staff and specialist

AP Nov 03 2020

Review for Dr. Salinas

From beginning to now. Dr Callewart and staff have been amazing. Clear and truthful answers anytime needed. Staff is very kind and will find out anything they already don't know. Been a long road but has been the BEST experience with any health care providers in years.

Sherrie H. Oct 31 2020

Review for Dr. Callewart

Location

City Hospital At White Rock

9440 Poppy Dr, Dallas, TX 75218

Frequently Asked Questions

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