City Hospital At White Rock

51%

Patients that would definitely recommend
19% lower than the national average

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

1 rating was worse than expected

8 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Pressure sores or bed sores acquired in the hospital
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Deep blood clots in the lungs or legs following surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
55%

Patients who gave a rating of 9 or 10
14% lower than the national average

51%

Would definitely recommend
19% lower than the national average

City Hospital At White Rock

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%74%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%70%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%54%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%79%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%39%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%57%66%

City Hospital At White Rock

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%60%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%59%73%

Providers

Provider Reviews

Dr Seth and his team made the whole experience as good as it good be, when going in for surgery there are many things running through you mind and the team were fantastic in allaying any fears and concerns Thanks all Blake

Blake O. Nov 25 2021

Review for Dr. Sethuraman

The office waiting time was very quick. The nurses are very nice and Dr. Carino was very pleasant and very thorough with his explanation of my illness. I was very satisfied with the whole visit.

Nov 23 2021

Review for Dr. Carino

It was a smooth experience.

Nov 21 2021

Review for Dr. Alvarez

Laurie Scheu Nov 18 2021

Review for Dr. Younas

I appreciated the meeting with her and the important information she told me after my procedure was done and I was coherent!

F. H. Nov 16 2021

Review for Dr. Alvarez

Location

City Hospital At White Rock

9440 Poppy Dr, Dallas, TX 75218

Frequently Asked Questions

Where is City Hospital At White Rock located?

Has City Hospital At White Rock won any recent awards from Healthgrades?

Does City Hospital At White Rock score well in safety ratings?