Woodland Heights Medical Center

75%

Patients that would definitely recommend
5% higher than the national average


Woodland Heights Medical Center is a medical facility located in Lufkin, TX. This hospital has been recognized for Patient Safety Excellence Award™, Outstanding Patient Experience Award™, and more.

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

Patient Safety Excellence Award™ (2020)

Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

Outstanding Patient Experience Award™ (2019, 2018)

Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

Specialty Clinical Quality Awards

Labor and Delivery Excellence Award™ (2020)

Superior clinical care of women during and after childbirth

Obstetrics and Gynecology Excellence Award™ (2020)

Superior clinical outcomes during and after childbirth and in surgeries that treat diseases and conditions of the female reproductive system

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

1 rating was worse than expected

1 rating was better than expected

  • Pressure sores or bed sores acquired in the hospital

11 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Death following a serious complication after surgery
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Respiratory failure following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
72%

Patients who gave a rating of 9 or 10
3% higher than the national average

75%

Would definitely recommend
5% higher than the national average

Woodland Heights Medical Center

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%77%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%77%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%60%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%83%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%49%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%66%66%

Woodland Heights Medical Center

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%64%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%74%73%

Providers

Provider Reviews

my visit was very pleasant

Ramona M. Sep 23 2020

Review for Dr. Tate

Very knowledgeable and skillful doctor. I trust him completely with my father’s heart issues.

Sep 07 2020

Review for Dr. Mangla

Dr Caskey has saved my life from several illnesses. He is very kind and soft spoken Dr. I have been a patient from my thirties now in my late 6o’s. He is the best !! Highly recommend,. I am thankful for his care , concern all of these years!

Doris Lair Sep 02 2020

Review for Dr. Caskey

Dr. Hudson is such a wonderful physician. He explained everything very well. He made sure I had all my questions answered. Thank you Dr. Hudson!

Aug 18 2020

Review for Dr. Hudson

T. Brann Aug 12 2020

Review for Dr. Humphreys

Vicki L. Aug 11 2020

Review for Dr. Fuentes

Jul 28 2020

Review for Dr. Lugo

This guy is a jerk. Run away fast and see another urologist. Any other urologist.

Jul 07 2020

Review for Dr. Price

Amazing, Dr. Jason Carter did bilateral total knee replacements on me and I could not be more pleased. As a nurse I can say he is a very caring and compassionate physician. My surgery was excellent and my recovery went very smooth and painless. Thanks Dr. Carter you are the best.

Donna Reeves Jun 21 2020

Review for Dr. Carter

Jun 11 2020

Review for Dr. Cheriyan

Dr. Kedia is a very professional and thorough cardiologist, because of this we trust him completely. He listens to what you have to say and always asks if you have any questions. His nurse, Shannon, is also very caring and helpful; a sweetheart. They compliment each other.

L-D Jun 03 2020

Review for Dr. Kedia

New patient May 31 2020

Review for Dr. Mangla

Dr Kedia has been great. He really cares about and listens to his patients. He was there for me at a time I needed help. Thanks Dr Kedia

May 27 2020

Review for Dr. Kedia

David May 17 2020

Review for Dr. Kedia

May 13 2020

Review for Dr. Bachireddy

Great doctor

Rebecca Seymore May 09 2020

Review for Dr. Splenser

He was my dad's doctor for years and I began to use him. He is very sweet, explains everything to you where you can understand it. He's old school and not up with technology still charts with paper so less likely for cyber hacks as well. Recommend him as a GP/PCP

Stephen K Emerson May 08 2020

Review for Dr. Saxton

May 08 2020

Review for Dr. Kedia

Eva Bickham Mar 22 2020

Review for Dr. Kedia

I am a retired dentist and have been deeply involved with the physician community my entire life. As a discerning patient, I simply cannot say enough positives about Dr. Jason Carter. He represents the pinnacle of what it means to be a caring and capable physician.

James D. Smith, Jr. D.D.S. Mar 16 2020

Review for Dr. Carter

Dr. Shirley is a wonderful doctor and his staff are awesome. He is very knowledgeable and spends as much time as you need. I highly recommend him.

Mollie Kennemer Mar 09 2020

Review for Dr. Shirley

Dr. Shirley and his staff are 5 Star in every way! I'm so glad Dr. Shirley was recommended to me. He was friendly and I appreciated that he took the time to explain everything. He has a great staff. Overall a positive experience.

P. Burt Mar 06 2020

Review for Dr. Shirley

Highly disappointed with his bedside manor and attitude of apathy towards his patients.

Feb 21 2020

Review for Dr. Hudson

caring and compassionate pediatrician who takes time to explain the difference between health problems that need and do not need medicine. Very approachable and friendly with my kids

Feb 20 2020

Review for Dr. Paul

Dr. Splenser is by far one of the best doctors I have ever been too. He is very intelligent and has always had a correct diagnosis on point knowing exactly what is needed. He listens, is respectful and courteous. He is the best!!

Feb 19 2020

Review for Dr. Splenser

Guse is a liar! You can't trust him ! Caution !

Rodney Johniken Feb 15 2020

Review for Dr. Guse

Dr Humphrys is a very nice man. He took his time to explain things to me. His staff is nice also.

Eva Feb 13 2020

Review for Dr. Humphreys

Best wisdom tooth extraction ever. Dr Tate is by far the best DDS

Stella A. Feb 07 2020

Review for Dr. Tate

Josiah Feb 05 2020

Review for Dr. Humphreys

very nice person and doctor. Had surgical procedure and felt secure in her hands. I would recommend this doctor to anybody. LOVED HER AND HER STAFT

Wilma Darlene England Feb 03 2020

Review for Dr. McElroy

He explained everything in a way that i could understand and spent as much time as i needed with him. He was very patient and kind.

Anonymous Jan 31 2020

Review for Dr. Tate

I was in and out and no pain. They get you in feeling comfortable and next thing you know you are done. Easy to talk to. Know what that are doing for sure.

Crystal G. Jan 31 2020

Review for Dr. Tate

Billy S. Stevens Jan 30 2020

Review for Dr. Bassin

Dr. Bassin is an amazing doctor. I trust him immensely. He is caring and dedicated to the best care for his patients. I highly recommend him.

Sammont Jan 25 2020

Review for Dr. Bassin

KT Jan 23 2020

Review for Dr. Johnson

What a pleasure to meet Dr.Carter and staff. Total knee replacement is no joke, but if necessary, I don’t know how you can beat Dr. Carter and his associates to have it done. My thanks to them all for being so kind, as well as professional.

Burl Corkran Jan 21 2020

Review for Dr. Carter

Robert Greer Jan 10 2020

Review for Dr. Kedia

Excellent.. Knowledgeable. caring

Jan 03 2020

Review for Dr. Paul

Nancy Cowan Dec 20 2019

Review for Dr. Dearmond

Sharon Dec 05 2019

Review for Dr. Benitez

Nov 21 2019

Review for Dr. Lugo

Jason Soule Nov 21 2019

Review for Dr. Kistler

Karen Lee Hill Nov 18 2019

Review for Dr. Mohani

KarenM Nov 15 2019

Review for Dr. Dearmond

I was very pleased except the length of time between my appointment and when I actually saw Dr. Bassin.

Wanda Marshall Nov 09 2019

Review for Dr. Bassin

Douglas Olin Nov 08 2019

Review for Dr. Kedia

Highly recommend this dr. Very courteous and professional treats you like family!

David Hopper in Alto, TX - Oct 18 2019

Review for Dr. Kedia

John R. Ray Oct 08 2019

Review for Dr. Kedia

Pat obrien in Brookeland , TX - Sep 27 2019

Review for Dr. Manda

Chuck P. Hemphill Sep 08 2019

Review for Dr. Sloan

Great appointment

Sep 07 2019

Review for Dr. Humphreys

Its not dr. Sloan its his staff they take messages for jennings to call me. He never does. All and all they dont work well with people in general. They are representing the company and not doing a good job at that!!!

Sep 05 2019

Review for Dr. Sloan

He is very doctor, i felt very comfortable to be his patient.

Sep 05 2019

Review for Dr. Mohani

Dr. Kittley is genuinely concerned about helping her patients get better and has been a literal life saver for us a few times over the last few years. I recommend her for anyone that wants to get to the bottom of their physical problems and not just treat the symptoms.

Teresia Sep 04 2019

Review for Dr. Kittley

After over an hour waiting in an empty waiting room, we left. The staff was extremely rude and non caring. I HIGHLY do NOT recommend this practice.

Aug 29 2019

Review for Dr. George

Very good did everything they thought that I need done they and still happing me

Ashley Aug 17 2019

Review for Dr. Johnson

Aug 15 2019

Review for Dr. Bassin

Staff very friendly and helpful, Dr. is my kind of guy!! Need more professionals with his demeanor!

T.A.Lankford Jul 12 2019

Review for Dr. Shirley

Dr Sloane thought highly of himself, much more highly than I thought of him. He is very condescending and self righteous. He was more interested in telling me how much he knows than telling me how he could help me. I’m waiting on labs and then I’m outta there for good. His office staff was great!

Jul 04 2019

Review for Dr. Sloan

Excellent doctor... great bed side manners. Nice and friendly staff. Explains everything in detail.

Marc Griffin in Hemphi, TX - Jun 27 2019

Review for Dr. Moreira

Samantha Jun 26 2019

Review for Dr. Rudis

He is one of the best Doctors i know!

Jun 21 2019

Review for Dr. Johnson

Felecia in New braunfels , TX - Jun 14 2019

Review for Dr. Dearmond

Was a walk in they went out of their way to make me pain free. I am very thankful for this and it will never be forgotten.

Brandon M. May 31 2019

Review for Dr. Tate

May 30 2019

Review for Dr. Bassin

Very good experience. I am naturally nervous around doctors, but he won me over with a reassuring, caring manner.

May 24 2019

Review for Dr. Mangla

May 23 2019

Review for Dr. Kedia

Dr Lindsey was very cordial, shaking my husband’s and my hand while introducing himself . Was professional, keeping atmosphere lighthearted. Explained Everythingg well and then met with us after procedure was done. Always very gentle, and very caring.

May 17 2019

Review for Dr. Lindsey

I DO NOT LIKE THE LADY THAT WORKS IN THE FRONT, SHE IS VERY RUDE AND NOT HELPFUL AT ALL!!!!!!!!....THEY NEED TO FIND A DIFFERENT,HELPFUL AND BETTER PERSON!!!!!!!

May 14 2019

Review for Dr. Urquia

Dr Jason Carter was absolutely wonderful with my mom when she broke her hip. He did an awesome job with her surgery and he is a pleasure to deal with. Very skilled and informative. Sweet Man!

Apr 22 2019

Review for Dr. Carter

Apr 17 2019

Review for Dr. Haynes

He is a very caring and sympathetic doctor. He is very understanding. He listens to your concerns and carefully makes a plan and includes you in the process.

Mar 29 2019

Review for Dr. Koch

AWFUL DR DOES NOT LISTEN TO ANYTHING YOU HAVE CONCERNS ABOUT ALWAYS IN TO BIG OF A HURRY I WOULDN'T TAKE MY DOG THERE LET ALONE RECOMMEND HIM STAFF ISN'T ANY BETTER

Mar 21 2019

Review for Dr. Benitez

He is a very kind DR. has a friendly staff !!! I ABSOLUTELY LIKE BOTH LISA’S very kind and PROFESSIONAL !! Very easy to get in and out . Hardly no wait time at all . The office is very nice and clean .

Mar 19 2019

Review for Dr. Saxton

Nice staff, Dr.Tate explained each step clearly. I had some extractions with minimal pain at all.

Anonymous Mar 15 2019

Review for Dr. Tate

Dr. Cherry is a true blessing for the Medical Community of Lufkin TX. She is very caring, helpful, kind, and patient,... Lufkin is so blessed to have her. (And, her staff is the "icing on the cake",..'top notch in every way...)

Steve in Lufkin, TX - Mar 01 2019

Review for Dr. Cherry

Dr. Hernandez is the best doctor I've ever had. He is caring and very understanding to my medical needs. He's very thorough and clear and always gives good explanations. He does not give you medication if they aren't necessary! He is one of the doctors you can trust. I Highly recommend him!

Kevin Atkinson in Lufkin, TX - Feb 23 2019

Review for Dr. Hernandez

It is my belief that a procedure was performed that was not medically necessary. it has proven not be very useful and cost a lot of money. It now seems that he installed a heart monitor that has no real benefit but I'm sure the equipment manufacturer was happy.

TX - Feb 19 2019

Review for Dr. Mangla

The care I was given during and after my breast cancer surgery (both breasts) was exceptional. I would highly recommend Dr. Bassin to any one who is needing surgery. He was kind and caring in his approach to my care. I felt reassured that all would be good.

Janice Cummings in Lufkin, TX - Feb 14 2019

Review for Dr. Bassin

Great Doctor, with a sense of humor. Very personable.

Salesboy85 in Leggett, TX - Feb 13 2019

Review for Dr. Kistler

Lufkin , TX - Jan 26 2019

Review for Dr. Looney

Lufkin , TX - Jan 25 2019

Review for Dr. Price

This was a very great neat and clean place they handled everything accordingly and will refer people there

Anonymous Jan 09 2019

Review for Dr. Tate

I’ve been seeing her since 2006. She is a great Dr and always listens to you and your concerns.

Tammie in Etoile, TX - Jan 04 2019

Review for Dr. Wells

He is a professional man and I have faith and trust in him. He's a good heart doc. And that it was matters.

Arthur Allen Dec 19 2018

Review for Dr. Bachireddy

no pain-no swelling-anesthesia was incredibly wonderful

C. K. Dec 13 2018

Review for Dr. Tate

He thoroughly checks you to make sure you are ok and you can understand everything he says. He tells you everything you need to know and is a very caring person. He is a great doctor!

Elizabeth Henry Dec 12 2018

Review for Dr. Bachireddy

I like him because he talks to me and explains to me what is going on.

TX - Dec 12 2018

Review for Dr. Bachireddy

He is very understandable and explains everything to you in details.

John Wood Dec 05 2018

Review for Dr. Kedia

He is a very good doctor.

Denny Mott Dec 05 2018

Review for Dr. Manda

He is very considerate of his patients and listens to us. He is not like any other doctor I have seen. Seems very caring.

Dec 05 2018

Review for Dr. Bachireddy

Dr. Bachireddy is direct and professional to his patients.

Dec 05 2018

Review for Dr. Bachireddy

Dr. Bachireddy is an incredibly intelligent man who makes patients his priority. He goes above and beyond for each individual patient and is extremely knowledgeable in his practice..

Dec 05 2018

Review for Dr. Bachireddy

Dr. Chandra has a great attitude and is very serious about what he does. He is the same person everyday. I would recommend him to anyone and everyone.

Roger Burton in TX - Dec 05 2018

Review for Dr. Chandra

Bottom line is the friendliness of the staff is very accommodating.

Bob Ford in TX - Dec 04 2018

Review for Dr. Bachireddy

Lufkin, TX - Nov 28 2018

Review for Dr. Capellan

Location

Woodland Heights Medical Center

505 S John Redditt Dr, Lufkin, TX 75904

Frequently Asked Questions

Where is Woodland Heights Medical Center located?

Has Woodland Heights Medical Center won any recent awards from Healthgrades?

Does Woodland Heights Medical Center score well in safety ratings?