University Medical Center of El Paso

74%

Patients that would definitely recommend
4% higher than the national average

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

7 ratings were worse than expected

5 ratings were as expected

  • Pressure sores or bed sores acquired in the hospital
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Breakdown of abdominal incision site
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
73%

Patients who gave a rating of 9 or 10
4% higher than the national average

74%

Would definitely recommend
4% higher than the national average

University Medical Center of El Paso

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%79%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%76%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%65%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%87%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%45%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%68%66%

University Medical Center of El Paso

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%59%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%71%73%

Providers

Provider Reviews

Dr. Guerra is an excellent doctor. He is very thorough, kind, patient and explains everything clearly.

Holly Sep 18 2021

Review for Dr. Guerra

Great personality, great bedside manner, took time before and after procedure.. see you you 3-5 years.. thank you

Steven Rosenberg Sep 17 2021

Review for Dr. Garcia

Semi annual appointment with my primary care physician, Dr. Chioma MgBokwere. Despite an hour wait to be taken back to an examination room I was very pleased with my visit with Dr. McBokwere. She is very knowledgeable and has excellent bedside manner.

Sep 17 2021

Review for Dr. Mgbokwere

Over an hour wait time ! Missed diagnosed my condition on my first visit a second doctor found problem my right away

Sep 15 2021

Review for Dr. Westbrook

My experience with Dr.Ayala was very pleasant. He answered all my concerns and never rushed me. This was my first visit and was very pleased. His staff was very friendly and helpful.

Mary Sep 14 2021

Review for Dr. Ayala

Location

University Medical Center of El Paso

4815 Alameda Ave, El Paso, TX 79905

Frequently Asked Questions

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