University Medical Center of El Paso

73%

Patients that would definitely recommend
3% higher than the national average


Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

7 ratings were worse than expected

1 rating was better than expected

  • Pressure sores or bed sores acquired in the hospital

5 ratings were as expected

  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
71%

Patients who gave a rating of 9 or 10
2% higher than the national average

73%

Would definitely recommend
3% higher than the national average

University Medical Center of El Paso

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%78%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%76%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%64%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%87%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%44%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%65%66%

University Medical Center of El Paso

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%61%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%70%73%

Providers

Provider Reviews

Dr Ayala and staff are very caring and helpful. Is the best doctor that I found and it’s a keeper. He always listens and explains every question I have . He is a physician who does everything to help his patients. I definitely recommend Dr Ayala .

Karla Pena Aug 04 2020

Review for Dr. Ayala

Aug 04 2020

Review for Dr. Assi

Excellent Doctor

Aug 04 2020

Review for Dr. Guerra

long wait

sergio Aug 03 2020

Review for Dr. Taveras

Dr. & staff are very knowledgeable and caring.

Patsy Puente Jul 31 2020

Review for Dr. Fallon

Melissa Jul 31 2020

Review for Dr. Opawumi

Dr. Shahinian is the best Dr. I ever very PROFESIONAL and Human trate and his profesional TEAM.GOD BLESS ALL.

Lorenzo Jesus Guerra Navarro Jul 30 2020

Review for Dr. Shahinian

Very professional and knowledgeable physician.

Windy T Jul 29 2020

Review for Dr. Misenhimer

On time, quick and to the point. Important note - he did repair surgery on my broken neck 6 months ago and never any pain, stiffness or soreness!

Rodney Fender Jul 28 2020

Review for Dr. Misenhimer

He was very professional and answered all of my questions and concerns.

Jim Jul 28 2020

Review for Dr. Marmol-Velez

Dr. Mgbokwere is a great doctor! She conducts herself in a professional manner and is very thorough in her examinations. She is very friendly as well.

Jul 27 2020

Review for Dr. Mgbokwere

vb Jul 24 2020

Review for Dr. Halow

She gets to the point and focuses on your rheumatoid issues. She uses standard conventional treatments for Rheumatoid Arthritis. I got a pill (luflonemide). I have been taking it for like 6 weeks and I still haven't felt real relief from it.

Jul 21 2020

Review for Dr. Pema

Valentina Rojas Jul 21 2020

Review for Dr. Jackson

Considering the virus, the staff made me feel very comfortable and welcomed. The doctor takes his time and explains things. He considers no question unimportant.

Rev. Bob Kobe Jul 21 2020

Review for Dr. Gonzalez

Rev. Bob Kobe Jul 20 2020

Review for Dr. Ayala

As usual, my experience was good the staff are very helpful and polite. Doctor is very good at listening and recommending things. That is why several friends and family members see Dr. Garza.

Rev. Bob Kobe Jul 20 2020

Review for Dr. Garza-Arreola

I would recommend Dr. Garza-Arreola. He listens to your concerns, and works with you to develop the most appropriate medical plan.

Joel Jul 20 2020

Review for Dr. Garza-Arreola

Overall good experience

Jul 17 2020

Review for Dr. Guerra

My visit today was wonderful actually my health is great it weren't be like that if it wasn't for Doctor Rafael Armendariz He is very polite very respectful and I respect him very much??????

Karla M. Ortiz Jul 16 2020

Review for Dr. Armendariz

Great doctor and staff!! He explains everything... NICE!!!!

Jul 16 2020

Review for Dr. Ayala

I was a little nervous going in person to my appointment due to the Coronavirus. The staff and their screening at the entrance put me more at ease. When I saw Dr. Medrano I felt better knowing I'm doing good. Will be back in 6 months for a follow up.

Aide Parada Jul 16 2020

Review for Dr. Medrano

After my first visit to Dr. Natividad, I knew I had made the right choice. And the staff is very warm, yet professional.

Jul 15 2020

Review for Dr. Natividad

PollyJ Jul 15 2020

Review for Dr. Jackson

Dr. Jackson, Mayela, and his staff are incredible, I cannot believe how they value patient care. I am very satisfied with they care that they provided for and I am forever grateful. I highly recommend him.

Susana Cadena Jul 13 2020

Review for Dr. Jackson

Joe Lopez Jul 11 2020

Review for Priscilla Gutierrez

Destiny T. Jul 11 2020

Review for Priscilla Gutierrez

Dr Bean is personable and professional. He is easy to talk to and listens to my questions.

Jul 11 2020

Review for Dr. Bean

Staff was super friendly and very attentive towards us. Dr. Marin was GREAT in explaining everything to a level of an elderly pt. We did not have to wait very long before we were seen. I will be looking forward in taking my mom and kids to this office :)

Jul 11 2020

Review for Dr. Marin

He is very kind and always pays attention to his patients. I am glad that he exists. Very good Dr.

STEPHANIE RUIZ Jul 10 2020

Review for Dr. Ayala

Dr. Chandler performed my ankle arthroscopy. He articulated everything that was going to be done in a very clear and concise manner. Whenever I had questions he was more than happy to answer and expound upon them in order to build and foster confidence with myself as a patient.

Jul 10 2020

Review for Dr. Chandler

Thank you!!

Jul 10 2020

Review for Dr. Palafox

Jul 10 2020

Review for Dr. Nduka

I felt very informed by the doctor on my ailments.

Lily Limón Jul 09 2020

Review for Dr. Palafox

I have been a patient of Dr. Guerra’s for a few years now. He is always pleasant and positive. He is a good listener and is thorough.

Diaz Jul 09 2020

Review for Dr. Guerra

Staff is professional, polite and helpful.

Rosemary Izquierdo Jul 09 2020

Review for Dr. Jackson

Great office staff and looking forward to the future with this team.

F. R. Peabu Jul 08 2020

Review for Dr. Ayala

Vasquez, C. Jul 08 2020

Review for Dr. Ovalle

Dr. Luis Guerra is a solid professional. He listens and he cares about your well being at all times.

MR Jul 07 2020

Review for Dr. Guerra

Jul 06 2020

Review for Dr. Chukwu

I can not tell you enough how pleased and the thankful for this wonderful Doctor. His compassion and understanding is top rated !! The Staff at Ankle and Foot Partners are all outstanding too! God Bless you all . Don't ever change a thing !

Karen CdeBaca Jul 05 2020

Review for Dr. O'Meara

Professional staff is friendly and accommodating. Dr. Jackson is great, an excellent physician and surgeon, he is also caring and compassionate.

Beverly Davis Jul 04 2020

Review for Dr. Jackson

Excelente quick, well attended, informative, precise, and efficient

Juan Rodriguez Jul 04 2020

Review for Dr. Guerra

Again the staff is amazing super friendly, Dr. Jackson has been my orthopedic doctor since 2014. He is amazing always takes his time and makes sure you leave his office with clear understanding of your condition and how he can help you.

Javier Jul 03 2020

Review for Dr. Jackson

Great Staff and Dr. Natividad takes his time with you and explains everything to you. So you can leave his office well informed, I would highly recommend him to any family member and friends.

Javier Jul 03 2020

Review for Dr. Natividad

Dr. Westbrook by far the best ENT Doctor. He is understanding, caring and explains everything as much as he can. He will also take the time to answer all your questions.

Jul 03 2020

Review for Dr. Westbrook

Excellent customer service and doctor Urrea was very courteous.

Paulina Trevino Jul 02 2020

Review for Dr. Urrea II

She is an excellent Dr. My family love her

Jul 02 2020

Review for Dr. Prodanovic

I have been going to Dr. OValle for several years now. He is extremely competent and cares about my health and well being.

Jun 30 2020

Review for Dr. Ovalle

Jimmie Roberts Jun 30 2020

Review for Dr. Natividad

It was a great visit. Everyone on staff seemed very nice.

JoJo O. Jun 27 2020

Review for Dr. Mgbokwere

Dr Guerra is very good. Goes over labs and any new issues. Office wait time is too long

Jun 27 2020

Review for Dr. Guerra

Maria Medrano Jun 25 2020

Review for Dr. Moazam

Took the time to explain to me all of my options for my knee.

Jeff R Jun 25 2020

Review for Dr. Bean

I like that Dr. Muñoz pays attention and listens to my mothers health complaints and then he decifers them and explains them to her. Awesome bed-side manners!

Jun 24 2020

Review for Dr. Munoz

Felix Navedo Jun 23 2020

Review for Dr. Natividad

Was a great experience with the office and medical staff. Very accommodating and listened to my concerns.

Ida Jarvis Jun 23 2020

Review for Dr. Natividad

Dr. Chandler did my Achilles rupture repair. Discussed treatment plan on a Monday, and I had surgery the very next day. No complications. Everything was as discussed. Dr. Chandler was very thorough and timely. Much appreciated!!

Jun 23 2020

Review for Dr. Chandler

Dr. Jimenez did my carpal tunnel surgery about 6 years ago. I have no visible scar and no issues. He is always so kind and seems truly concerned with how I am doing. I highly recommend him. Thank you Dr. J.

Susan Jun 22 2020

Review for Dr. Jimenez

Dr Jackson and staff are wonderful!!

Karen Jun 21 2020

Review for Dr. Jackson

Dr Natividad listened to me and took all the time I needed. His office staff is is the most efficient and friendly I have ever experienced.

Jun 21 2020

Review for Dr. Natividad

HERIBERTO E ARRIOLA JR Jun 19 2020

Review for Dr. Ayala

SL Jun 17 2020

Review for Dr. Urrea II

Did not have a long wait. Safe distancing & wearing of masks followed by all staff. Dr. Taveras very professional & attentive.

Jun 15 2020

Review for Dr. Taveras

Great experience! Friendly staff, did not wait a long time, and was seen by Dr. Jackson in good time.

Ruby Jun 14 2020

Review for Dr. Jackson

He is the rudest doctor I have ever had or witnessed . He made me feel aweful

Jun 14 2020

Review for Dr. Sebesta

Very good doctor every time I go i get service that i expect and my surgery went very well.

Raul Campos Jun 12 2020

Review for Dr. Bean

Jaime Jun 11 2020

Review for Dr. Jackson

Great Dr. Very kind and helpful

David Galvan Jun 10 2020

Review for Dr. Ayala

Excellent physician . Very caring and thorough. Worked me into his schedule the same day I called for an emergent issue . Staff is very professional . I am a physician myself and I highly recommend Dr Ayala.

Jun 10 2020

Review for Dr. Ayala

Great annual visit. Dr. Guerra listens attentively.

Jun 09 2020

Review for Dr. Guerra

Brian Jun 09 2020

Review for Dr. Misenhimer

Dr.Alvarado is the best Doctor I have ever had. The office is very clean and the staff is great. Dr.Alvarado is very knowledgeable and takes his time answering my questions. I have referred family members because I trust Dr. Alvarado.

Jun 08 2020

Review for Dr. Alvarado

Michael Stillman Jun 06 2020

Review for Dr. Jackson

I have the up most confidence in Dr Misenhimer. He is a truly caring and considerate doctor and I trust him beyond words.

Jun 04 2020

Review for Dr. Misenhimer

Always a great visit. All the staff is very courteous.

Jun 04 2020

Review for Dr. Mgbokwere

Dr. Castro was very thorough in my diagnosis and explanation. He's been very helpful and professional. I will definitely continue to seek his services and recommend him to others. Thank you, sir!

Jun 04 2020

Review for Dr. Castro

Everybody was really nice and made my appointment process really fast. At Dr. Toribio Natividad they make you feel like family and treat you with professionalism. No better place to go and get treated. Thank you for making me feel welcome.

Jun 04 2020

Review for Dr. Natividad

Dr Natividad and staff are very caring and professional

Oscar Casarez Jun 03 2020

Review for Dr. Natividad

Jun 01 2020

Review for Dr. Jackson

Brad (rcmedic) May 30 2020

Review for Dr. Jackson

Jorge May 29 2020

Review for Dr. Chukwu

Excellent Dr.

ROBERT HERNANDEZ May 29 2020

Review for Dr. Cromer

He is very professional and extremely thorough. He is the only cardiologist that my mother will see.

May 28 2020

Review for Dr. Taveras

This was a routine visit but as usual the staff was courteous and very helpful.

May 28 2020

Review for Dr. Medrano

Olga May 23 2020

Review for Dr. Rosado

SmileyBear May 23 2020

Review for Dr. Martinez

Dr Natividad is very professional and provides individual service. He does not rush through the examination process and ensures all of your questions are answered.

David B May 23 2020

Review for Dr. Natividad

Dr. Guerra is a wonderful physician. He is caring, patient, and makes sure discuss any concerns. One of the few and far between doctors that seems to genuinely care about your health and well-being!

Kimberly L May 23 2020

Review for Dr. Guerra

Friendly staff! they provided a great service a attitude. Thanks Sasha and Lupe.

R Melgar May 22 2020

Review for Dr. Friday

In nursing rehab home. Failed personal initial assessment, therefore failed to prescribe blood thinner after pelvic injury, blamed on referring hosp. Supervision of rx whole at rehab next to nil.

May 21 2020

Review for Dr. Ciubuc

It was very good, Dr. Misenhimer is very knowledgeable and I trust him. His diagnosis as well as prognosis. He always answers all of my questions & takes his time during the appointment. I will most definitely recommend him.

Dolores Prado May 21 2020

Review for Dr. Misenhimer

Staff is friendly. Dr Taveras is patient, knowledgeable, and through in his exams.

May 20 2020

Review for Dr. Taveras

Dr Cromer and his staff are very professional and are very good listeners to there customers which are his patience’s. I highly recommend him for any issues concerning your knees. Thank you Dr Cromer.

Sergio Favela May 19 2020

Review for Dr. Cromer

Felt very safe with CDC precautions set up. Courteous staff. Doctor and staff listen to my concerns.

Maria esparza May 17 2020

Review for Dr. Jackson

Fast and courteous service. Friendly and very informative doctor.

May 16 2020

Review for Dr. Palafox

Location

University Medical Center of El Paso

4815 Alameda Ave, El Paso, TX 79905

Frequently Asked Questions

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