The Hospitals of Providence - East Campus

59%

Patients that would definitely recommend

11% lower than the national average

The Hospitals of Providence - East Campus is a medical facility located in El Paso, TX. This hospital has been recognized for America’s 100 Best Hospitals for Prostate Surgery Award™, Labor and Delivery Excellence Award™, and more.

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Specialty Clinical Quality Awards

America’s 100 Best Hospitals for Prostate Surgery Award™

America’s 100 Best Hospitals for Prostate Surgery Award™ (2023, 2022)

Superior clinical outcomes in prostate removal surgery and transurethral resection of the prostate

Labor and Delivery Excellence Award™

Labor and Delivery Excellence Award™ (2023, 2022)

Superior clinical care of women during and after childbirth

Obstetrics and Gynecology Excellence Award™

Obstetrics and Gynecology Excellence Award™ (2023, 2022)

Superior clinical outcomes during and after childbirth and in surgeries that treat diseases and conditions of the female reproductive system

Safety Ratings

How well a hospital safeguards patients from potential complications

An event relating to foreign objects left in body during a surgery or procedure

1 rating was worse than expected

  • Collapsed lung due to a procedure or surgery in or around the chest

8 ratings were as expected

Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Complication Based Ratings

Procedure/ConditionIn Hospital

Appendectomy

In Hospital

Worse than Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Pacemaker Procedures

In Hospital

As Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Coronary Interventional Procedures (Inpatient)

Mortality In-Hospital

As Expected

Mortality within 30 days

Worse than Expected

Heart Attack

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Heart Failure

Mortality In-Hospital

Worse than Expected

Mortality within 30 days

As Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Diabetic Emergencies

In Hospital

As Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Pulmonary Embolism

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Respiratory Failure

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Sepsis

Mortality In-Hospital

Worse than Expected

Mortality within 30 days

Worse than Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Gallbladder Removal Surgery

In Hospital

As Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Bowel Obstruction

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Colorectal Surgeries

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Gastrointestinal Bleed

Mortality In-Hospital

Worse than Expected

Mortality within 30 days

As Expected

Pancreatitis

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Upper Gastrointestinal Surgery

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Gynecologic Procedures

In Hospital

As Expected

Hysterectomy

In Hospital

As Expected

Specialty Excellence Awards

Obstetrics and Gynecology Excellence Award™

Obstetrics and Gynecology Excellence Award™

2023, 2022

Complication Based Ratings

Procedure/ConditionIn Hospital

C-Section Delivery

In Hospital

Better than Expected

Vaginal Delivery

In Hospital

Better than Expected

Specialty Excellence Awards

Labor and Delivery Excellence Award™

Labor and Delivery Excellence Award™

2023, 2022

Obstetrics and Gynecology Excellence Award™

Obstetrics and Gynecology Excellence Award™

2023, 2022

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Cranial Neurosurgery

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Stroke

Mortality In-Hospital

Worse than Expected

Mortality within 30 days

Worse than Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Hip Fracture Treatment

In Hospital

Better than Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Outpatient Total Knee Replacement

In Hospital

Worse than Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Outpatient Rotator Cuff Repair

In Hospital

As Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Chronic Obstructive Pulmonary Disease (COPD)

Mortality In-Hospital

As Expected

Mortality within 30 days

Worse than Expected

Pneumonia

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Back and Neck Surgeries (without Spinal Fusion)

In Hospital

As Expected

Spinal Fusion

In Hospital

As Expected

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
61%

Patients who gave a rating of 9 or 10

11% lower than the national average

59%

Would definitely recommend

11% lower than the national average

The Hospitals of Providence - East Campus

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%72%80%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%67%80%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%51%66%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%55%62%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%80%86%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%43%52%

The Hospitals of Providence - East Campus

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%58%62%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%64%73%

Providers

Provider Reviews

Always has time for you. Makes you feel like his only patient. Tremendous character and attitude.

El Paso Born Feb 12 2024

Review for Dr. Al-Najjar

The surgeries on both knees were very successful! Dr. Gonzales and his staff were very professional and competent. I would recommend Dr Gonzales for any one who is needing orthopedic surgeries that will help them return to a normal life style without pain. The physical therapy department was also...

ARMANDO PACHECO Jan 25 2024

Review for Dr. Gonzalez

Not friendly, seems frustrated, does not explain your health condition well, causes, or recommendations to improve. The appointment felt rushed and robotic, and she ended the appointment abruptly with no explanation or what’s next, so odd. The assistant is not friendly, does not communicate well,...

Jan 25 2024

Review for Dr. Ibrahim

First visit, very disappointed with service. If you don’t use their app to sign in they won’t see you, which they send a link to you via text. They ask you to be there 15 minutes before your visit but don’t mention the office is closed for lunch from 12pm to 1pm, so if your visit is at 1pm you have...

Jan 24 2024

Review for Dr. Maldonado

Dr. Arenas is skilled and knowledgeable. He is compassionate and caring.

Jan 12 2024

Review for Dr. Arenas

Location

The Hospitals of Providence - East Campus

3280 Joe Battle Blvd, El Paso TX 79938

CallDirections

(915) 832-2000

Frequently Asked Questions

Where is The Hospitals of Providence - East Campus located?

The Hospitals of Providence - East Campus is located at 3280 Joe Battle Blvd, El Paso, TX 79938. Find other locations and directions on Healthgrades.

Has The Hospitals of Providence - East Campus won any recent awards from Healthgrades?

Yes, The Hospitals of Providence - East Campus has been awarded with America’s 100 Best Hospitals for Prostate Surgery Award™, Labor and Delivery Excellence Award™, and Obstetrics and Gynecology Excellence Award™ in the past two years.

Is The Hospitals of Providence - East Campus highly rated with patients?

61% patients recommend this hospital. See Healthgrades for detailed clinical ratings by specialty.

Does The Hospitals of Providence - East Campus score well in safety ratings?

Healthgrades tracks outcome ratings for 9 hospital services. View more details here.

How do I get in at The Hospitals of Providence - East Campus?

Phone number, appointment information, and directions can be found on Healthgrades The Hospitals of Providence - East Campus profile..

How does The Hospitals of Providence - East Campus rank in terms of safety and outcomes?

Healthgrades provides detailed information on hospital safety and outcomes for patients. Click here to learn more about hospital safety.

Contact Us

3280 Joe Battle Blvd

El Paso, TX 79938

Directions

(915) 832-2000