Sierra Medical Center

71%

Patients that would definitely recommend
1% higher than the national average

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

1 rating was worse than expected

1 rating was better than expected

  • Pressure sores or bed sores acquired in the hospital

7 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Deep blood clots in the lungs or legs following surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
71%

Patients who gave a rating of 9 or 10
2% higher than the national average

71%

Would definitely recommend
1% higher than the national average

Sierra Medical Center

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%79%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%75%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%67%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%86%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%50%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%65%66%

Sierra Medical Center

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%59%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%74%73%

Providers

Provider Reviews

i can walk again i dont know what else to say, gracias dr smith

Francisca M. Sep 17 2020

Review for Dr. Smith

I can enjoy my family and everything now, i didn't think i could ever walk again

Jaime M. Sep 17 2020

Review for Dr. Smith

My mom has no more lower back pain. Dr. Smith corrected the problem with the surgery.

Francisca M. Sep 17 2020

Review for Dr. Smith

i realize i was in good hands and a job very well done

Jesus A. Sep 16 2020

Review for Dr. Smith

Everything went well. I have been a patient of Dr Taylor for a long time on and off. He is a good, dedicated, and caring doctor. He always take time and explain everything, very thorough.

Maurean Simmons Sep 15 2020

Review for Dr. Taylor

Sep 15 2020

Review for Dr. Yusoof

Absolutely love her! She was very attentive, explained in detail what could be wrong. Showed concern. Most importantly, I felt comfortable.

Annette Ortega Sep 12 2020

Review for Dr. Lacy

Ron I Sep 12 2020

Review for Dr. Assi

Sep 12 2020

Review for Dr. Velimirovic

Have been going to Dr. Davis for years. Staff and Dr. Davis are always very friendly and professional. Highly recommend!

Sep 12 2020

Review for Dr. Davis

C. Navarro Sep 12 2020

Review for Dr. Jezari

Dr O’Meara takes all the time that is necessary to make sure you are comfortable and understands what your needs are. He is very knowledgeable and professional.

Carol Payne Sep 11 2020

Review for Dr. O'Meara

I can not say enough about Dr. O’Meara . He always listens to my concerns and reassures me everything is going great . I feel so blessed my Orthopedic doctor referred me to him in January ?? God Bless to his Staff too !

Sep 11 2020

Review for Dr. O'Meara

Dr Gluck did an exceptional job taking special considerations because of my age (85). All went great; could not have been happier with results.

Yvonne Chapa Sep 11 2020

Review for Dr. Gluck

Dr. Sides has been my orthopedic doctor now for several years. He performed surgery on my hip in 2012, it went well and I’m still walk as if it never happened. His P.A., Arturo Gonzalez is also trustworthy and efficient. I completely trust them for my orthopedic health care.

Vierra Sep 11 2020

Review for Dr. Sides

Very nice doctor very friendly been going to his office for years now.

Valentin Thome Sep 10 2020

Review for Dr. Al-Najjar

The COVID-19 safety protocol followed by office personnel was thorough and professional. Dr. Escobar was on time, to the point and very efficient.

Robert Breton Sep 10 2020

Review for Dr. Escobar

Always a pleasure to see that smile on his face. Very professional courteous and attentive

Sep 10 2020

Review for Dr. Alost

Wonderful from pre surgery to surgery and post surgery. Best Dr for surgery and bedside manner. Couldn’t ask for more. He was God sent.

Roger Dunning Sep 09 2020

Review for Dr. Familua

excelente

Martha S. N. Sep 09 2020

Review for Dr. Smith

I would recommend him. Happy staff was great too. Dr. Viesca took more time with me explaining expectations and follow up. My choice no anesthesia, tough.

Jo Banks Sep 09 2020

Review for Dr. Viesca

Dr Smith and staff was helpful from start to finish.

Abel R. J. Sep 09 2020

Review for Dr. Smith

Staff is great and Dr. Gutarra is always attentive and listens.

Margarita Rangel Sep 09 2020

Review for Dr. Gutarra

The wait time

Sep 09 2020

Review for Dr. Sebesta

My visit to EL Paso Pain Center was very pleasant. Mrs. Haydee Fiske was very professional and helped me during a very painful time in my life. I really do appreciate Haydee and would highly recommend her to any one . Shes great!

P.Blanco Sep 09 2020

Review for Haydee Fiske

Professional Doctor who knows very well her practice from all the possible corners. I trust her assessment and feel grateful for Doctors like her.

Sep 08 2020

Review for Dr. Ledford

My visit was well organized, all the people I dealt with were very professional and friendly.

William Schaller Sep 08 2020

Review for Dr. Cossentino

Dr. Ledford explained diagnosis and treatment well. Consultation didn't feel rushed and she addressed additional concerns.

Jessica Snow Sep 08 2020

Review for Dr. Ledford

Sep 07 2020

Review for Dr. Landeros

Sep 07 2020

Review for Dr. Ledford

Sep 07 2020

Review for Dr. Eze

Wait time was very short. Staff is friendly and courteous. Provider listened to my concerns and then proceeded with examination. Explained her findings, made her diagnosis and suggested treatment method.

Sep 07 2020

Review for Christina Valle

Nancy chavezh Sep 06 2020

Review for Dr. Rocha

Dr. Ledford was calm, knowledgeable, cogent, and compassionate. Most importantly, she listened and answered all my questions factually, and then explained my course of treatment clearly.

Carlita Costello Sep 05 2020

Review for Dr. Ledford

Patricia Davis is an excellent doctor, she is very friendly and will answer all of your questions. She delivered my first baby and i definitely recommend her. Great staff that will make you feel welcomed and safe, especially during these hard times.

Sep 05 2020

Review for Dr. Davis

He is so personable and thorough. He takes time to listen and explains things well.

Bruce & Vivienne Sullivan Sep 04 2020

Review for Dr. Guerra

Dr Yusoof has been my PCP for over 15 years. Yes the wait time is long. But that's because he cares about each and every patient. He saved my life twice. Once in 2011 and again in 2012. No matter how long you have to wait he is well worth it

Susan Q Sep 04 2020

Review for Dr. Yusoof

Dr. Davis is absolutely amazing and I was very comfortable!!

Sep 04 2020

Review for Dr. Davis

Great office staff and great surgeon. The best doctor experience ever

Alfonso Sep 03 2020

Review for Dr. Velimirovic

Dr Gluck listens and cares about his patient total health. I would highly recommend him and his helpful and always pleasant office staff

Julie Ito Morales Sep 03 2020

Review for Dr. Gluck

Dr. Brandy is fantastic.

Olga Thurman Sep 02 2020

Review for Dr. Brandl

He’s the best!

Sep 02 2020

Review for Dr. Gluck

I had three aspen devices installed in my spine after surgery I was back to 75 percent. after a fall I somehow damaged my devices I hope to return to dr. Pacheco sometime soon I hope he can fix me again everything went swiftly staf was wonderful

Mike Davidson Sep 02 2020

Review for Dr. Pacheco-Serrant

My dads experience was good the only issue we had was that he doesn’t speak to much Spanish so my dad wouldn’t really understand what he was saying. Next appt we will ask for a an interpreter!

Sep 02 2020

Review for Dr. Sebesta

I been seeing Dr. Gonzalez for years and it always been great visit.

Sep 02 2020

Review for Dr. Gonzalez

Mr/Mrs Franco Sep 02 2020

Review for Dr. Guerra

Most caring doctor I have ever came across! Dr. Ledford is intelligent, experienced, and honest. I have recommended her to several family members and friends. They all agreed, she is a great Doctor! You will not be disappointed! Thank you Dr. Ledford for all your help! We truly appreciate it!

Kristina F-Rivera Sep 02 2020

Review for Dr. Ledford

Paula Nichelson Sep 01 2020

Review for Dr. Johnson

Dr. Davis is the BEST!!!!

Gabriella Barnes Sep 01 2020

Review for Dr. Davis

He is a great doctor. I appreciate the time he dedicated to my problems and his recommendations!

Carmen Sep 01 2020

Review for Dr. Guerra

I been a patient from Dr. Farnam for a few years now and he is an amazing doctor. Answers all you questions.

Sep 01 2020

Review for Dr. Farnam

Dr. Arenas is Great, treated just if i was a family member.Dr Arenas very patiently listens and answered all my guestion Very Proffesional....

Aug 31 2020

Review for Dr. Arenas

Dr. Lacy is always friendly and explains everything in language easy to understand. I feel very comfortable with her.

Pat Stansell Aug 31 2020

Review for Dr. Lacy

El doctor es muy professional en su atencion con las necesidades del paciente. Ayuda al paciente a tener tranquilidad en el proceso

Isela D. L. T. Aug 31 2020

Review for Dr. Smith

I believe Dr. Smith is very knowledgeable about this and I came to trust his decisions as to my condition. I am very satisfied with the results; even though it takes a long time to completely recuperate.

Francisco G. Aug 31 2020

Review for Dr. Smith

Dr. Urrea always listens and takes his time, he is very thorough.

Whitney Hradek Aug 28 2020

Review for Dr. Urrea II

Christina is always great!

Aug 28 2020

Review for Christina Valle

Staff was very pleasant and helpful. Dr. Aranda was very informative.

Jennifer Aug 28 2020

Review for Dr. Jaimes

All I can say is you all are great thank you so much

Aug 27 2020

Review for Dr. Ledford

Excellent doctor the best God bless him

Yvonne Salas Aug 27 2020

Review for Dr. Cowens

Yes. Dr. Has taken care of me. Very professional and big heart

Gilberto Torres Aug 27 2020

Review for Dr. Eisenberg

Very satisfied with Dr. Brandl makes you feel comfortable and she listens to you.

Aug 27 2020

Review for Dr. Brandl

Dona Beard Aug 26 2020

Review for Dr. Shahinian

He is the best. I’ve had other procedures done by him with excellent results.

Aug 26 2020

Review for Dr. Alost

Enjoyed the friendly professionalism as well as the complete & thorough discussion of my medical profile. Best doctor/patient relationship I’ve had in 67 years.

Russell Letz Aug 26 2020

Review for Dr. Guerra

He is highly professional but there were several people who arrived well after me who were seen first. What is the point of making and honoring an appointment only to be ignored for nearly 90 minutes?

Aug 26 2020

Review for Dr. Cossentino

Dr. Novoa delivered all four of my children and I can honestly say I couldn’t have chosen a better doctor. I think he is a great doctor!

Nancy Reyes Aug 26 2020

Review for Dr. Novoa

Took time to learn about my situation.

Aug 26 2020

Review for Dr. Gonzalez

We love Dr. Velasquez, she is very personable,always puts my Great Auntie at ease, We highly recommend her for any of your Podiatry needs.

Aug 26 2020

Review for Dr. Velasquez

I love this doctor! She was so knowledgeable, patient, and thorough. The wait time was not bad at all.

Melissa Murphy Aug 25 2020

Review for Dr. Brandl

Armando Lozano Aug 25 2020

Review for Dr. Alost

I went for my injection today my treatment was excellent and my wait time was ver short.

Aug 25 2020

Review for Dr. Hernandez

Great cardiologist, goes above and beyond his expertise to provide the best care. After a bad experience, found holistically care for my dad with Dr. Ali. He will make sure your health is always first. God bless him.

Norma Aug 25 2020

Review for Dr. Ali

I love the way he shares procedure and that he is always ready to listen to what I have to say. .Easy to reach with my questions. I have recomended to numerous friends.

Ronald W. W. Aug 25 2020

Review for Dr. Smith

The new spinal fusion approach Dr. Smith did on me is 100% better than the old approach that I had done 10 years ago. I spent less time in post op pain and was up walking that surgical day.

Lynette D. Aug 24 2020

Review for Dr. Smith

He found EXACTLY what was wrong with my heart with just 3 tests (2 of which i had already done with a different doctor who didn’t think anything was wrong)! He listens to his patients and really does everything he can for you!

Daisy Aug 24 2020

Review for Dr. Dim

Dr. Taylor is an amazing physician. He is not only thorough in his explanations, but has a wonderful bedside manner. I have recommended him with so many individuals because you cannot find a better doctor.

Aug 24 2020

Review for Dr. Taylor

He is an excellent provider. He is accurate and responds rapidly to emergencies calls

Noone, his dignosiss and tratments are verry accu Aug 22 2020

Review for Dr. Guerra

Aug 22 2020

Review for Dr. Pacheco

Excellent Doctor! Kind and compassionate. A+++! Medical assistant was kinda rude and impatient.

Aug 21 2020

Review for Dr. Eze

Dr. Davis is an exceptional doctor. She has a great bed side manner. I was very impressed because she took the time to look at my medical profile before she saw me. The office staff was very friendly and courteous and took all the precautions for the COVID 19.

Martha Arrieta Aug 21 2020

Review for Dr. Davis

She was my daughters doctor excellent and amazing person with Melissa too God bless you are the best

Elena Perez Aug 20 2020

Review for Dr. Lodhi

It went well and I had a good office visit.

Aug 20 2020

Review for Dr. Gluck

Dr. Davis a very caring and gentle doctor. She takes the time to listen and I feel so comfortable talking to her. I am very blessed to have her as my doctor.

Nancy Littlefield Aug 20 2020

Review for Dr. Davis

Josephine Real y Vasquez Aug 20 2020

Review for Dr. Taylor

Will do unnecessarily a C-Section specially to new moms, she takes advantage that you’re new to everything and will ask for a c section last minute when you are in labor , even if everything was going 100% perfect you’re whole pregnancy and 100%during labor ! Why ? More money for her

Ashley Aug 19 2020

Review for Dr. Jezari

Dr. Brandl has a wonderful bedside manner.

No problem Aug 19 2020

Review for Dr. Brandl

Visit went well, staff were friendly and efficient. Dr answered my questions. I had a good out come and a quick recovery. Would recommend Dr Cox highly.

Pat Ognibene Aug 19 2020

Review for Dr. Cox

He is an awesome dr. He knows everything about his specialty and more. I have been going to him for about 10 years and he doesn't disappoint you. I recommend him if you want to get better.

Marta dandeneau Aug 19 2020

Review for Dr. Westbrook

Dr. Lacy takes her time with you and answers all questions that you may have.

Aug 19 2020

Review for Dr. Lacy

Great bedside manner and so pleasant

Aug 18 2020

Review for Dr. Onyedika

Victor Kach Aug 18 2020

Review for Dr. Nichols

He is a beautiful doctor he treats with sincere and concern Very professional

Lucy Garcia Aug 18 2020

Review for Dr. Chavez

Short waiting time. Friendly staff. Love the dr

Billye Lucas Aug 18 2020

Review for Dr. Gutarra

Thank goodness there are still some real medical doctors left. I am 71 so have seen many doctors, most of them make you wait a long time and try to rush you out after 2-3 minutes. Dr. Ayala treats you as a person. God bless him.

Bob H Aug 18 2020

Review for Dr. Ayala

Aug 18 2020

Review for Dr. Arroyave

Location

Sierra Medical Center

1625 Medical Center Dr, El Paso, TX 79902

Frequently Asked Questions

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