Shannon Medical Center

79%

Patients that would definitely recommend
9% higher than the national average

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

Outstanding Patient Experience Award™ (2020)

Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

3 ratings were worse than expected

2 ratings were better than expected

  • Deep blood clots in the lungs or legs following surgery
  • Bloodstream infection following surgery

8 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Pressure sores or bed sores acquired in the hospital
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Acute kidney dysfunction following surgery
  • Respiratory failure following surgery
  • Breakdown of abdominal incision site
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
79%

Patients who gave a rating of 9 or 10
10% higher than the national average

79%

Would definitely recommend
9% higher than the national average

Shannon Medical Center

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%84%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%80%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%66%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%86%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%54%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%68%66%

Shannon Medical Center

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%66%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%77%73%

Providers

Provider Reviews

Dr. Al-Ahmad and his PA have provided me with excellent care for over two years. I have great confidence in their knowledge, expertise, and professionalism. Everyone at the TCA office is friendly and efficient. Appointments are almost on time.

Sandra M. Jun 28 2020

Review for Dr. Al-Ahmad

Awesome Dr. helped me and saved me a trip to the hospital.

MJ Jun 26 2020

Review for Dr. Magoon

Visited doctor to determine if ablation would be good to eliminate A-fib.

Jun 22 2020

Review for Dr. Al-Ahmad

I like Dr Canby because he ALWAYS takes time to answer my questions and to explain the mechanism of my medications. He fully explains all procedures.

Jun 21 2020

Review for Dr. Canby

Always treated with respect. Dr Al Ahmad always takes the time to answer my questions or concerns. He explains in terms that I understand. He is the best!

Sue Patrick Jun 14 2020

Review for Dr. Al-Ahmad

john creamer Jun 13 2020

Review for Dr. Canby

sdv Jun 01 2020

Review for Dr. Nussey

Knee replacement- Excellent in all respects. Good Doctor, good bedside manner, good at pain management. Definitely recommend Dr Vosburg.

May 27 2020

Review for Dr. Vosburg

Thank you for you help to get me in May 21to have it done. i when to see my doctor today she was proud how i look.

John Eaheart Sr May 27 2020

Review for Dr. Canby

Bobby Parker May 12 2020

Review for Dr. Brown

Dr. Richeh was wonderful, he helped me structure a clear plan for weight loss, I lost 30 pounds and dropped my Diabetes a1c from 10 to 7.5% in 90 days. he is simply the best

Mary Callahan May 08 2020

Review for Dr. Richeh

Very caring and knowledgeable doctor.

techlady79 Apr 11 2020

Review for Dr. Zarate

Best doctor I have ever seen he is treating me for my headaches. Very professional courteous and great bedside manners his 3 nurses are courteous and professional as well ??

Julian Martinez Mar 22 2020

Review for Dr. Richeh

Very knowledgeable, caring, and compassionate. He listens and doesn’t make you feel rushed. I have had nothing but wonderful experiences with him as my oncologist.

Vonda Boswell Mar 19 2020

Review for Dr. Cummings

Good experience! I reviewed his credentials and like what I read about his training and work experience. His demeanor and his knowledge made me comfortable that he would do a good job to fix my atrial tachycardia.

Colonel Mar 17 2020

Review for Dr. Al-Ahmad

Short tempered and unwilling to listen. Heavy patient load resulting in a lot of stress on his part. I switched to a doctor in another field. Much better relationship.

Mar 14 2020

Review for Dr. Melott

Robert Sippel Mar 11 2020

Review for Dr. Al-Ahmad

My former EP in Los Angeles told me thatTCA and Dr. Canby were known around the world and said that they were the very best. He understated. Dr. Canby has cardioverted me twice and dealt with my recurring A-Fib for 3 years. Absolutely first class.

Stephen Lombard Mar 08 2020

Review for Dr. Canby

Greg Mar 03 2020

Review for Dr. Gallinghouse

He is absolutely wonderful!

Chris Feb 12 2020

Review for Dr. Richeh

I appreciate the care that all the staff towards a patient, it is above and beyond what we are accustom in other medical facilities.

Gregory Falcon Feb 11 2020

Review for Dr. Gallinghouse

Sue Bordelon Feb 11 2020

Review for Dr. Gallinghouse

Feb 06 2020

Review for Dr. Gallinghouse

Dr. Canby was very detailed with my diagnosis and in less than 2 weeks I had my ICD surgery and I feel great! Thanks Dr. Canby!

Feb 03 2020

Review for Dr. Canby

I have seen several cardiologist in Austin and Dr. Canby is the best, hands down. He is the expert in his field but also has a kind and caring persona. Thank you Dr. Canby for helping my husband and me.!

Virginia in Austin - Feb 01 2020

Review for Dr. Canby

Outside of the Austin traffic, It was a very enjoyable experience. We see Dr. Galllinghouse and Cindy as friends--they really care about our care/treatment.

Randy Martin Feb 01 2020

Review for Dr. Gallinghouse

...if you ever schedule an appointment expect to be in weighting room for an hour. I feel like every time I have an appointment it becomes an all day thing.

Jan 28 2020

Review for Dr. Carrizales

Mike D. Jan 24 2020

Review for Dr. Kingman

Jeff Jan 24 2020

Review for Dr. Al-Ahmad

ROBERT LACY Jan 21 2020

Review for Dr. Gallinghouse

He is the bomb! The best..... second to none. Your not doing yourself right if you go anywhere else, hands down.... :)

Boudreaux Jan 19 2020

Review for Dr. Gallinghouse

Came highly recommended and Dr. Gallinghouse and his team did not disappoint. Communication and care for my a-fib condition was excellent.

Robert St. Clair Jan 19 2020

Review for Dr. Gallinghouse

I have been a patient for several years. Dr. Canby placed my current pacemaker as well as the previous one. Service has been very good and I am very grateful for the excellent sercice I have received.

newton ellis Jan 18 2020

Review for Dr. Canby

Jan 17 2020

Review for Dr. Wiggins-Smith

Dr. Canby is extremely intelligent. He is a leader in his field. He provides the best care possible in a timely manner. I have gone to him ever since he came to Austin, he has helped keep me alive!

Jan 14 2020

Review for Dr. Canby

Elitist and big feminist, better off avoiding this Dr. Shes not God but sure seems to channel him.

Melody Jan 07 2020

Review for Dr. Forlano

Dec 26 2019

Review for Dr. Duarte

Hank Perret Dec 25 2019

Review for Dr. Canby

If you ever need an EP, Dr. Al-Ahmad is the one to see. He is caring, compassionate and listens to your problems without rushing. Would recommend him and/or his staff highly.

Helen J Dec 22 2019

Review for Dr. Al-Ahmad

Dr. Al-Ahmad was very informative and easy to understand. He didn’t rush us and answered all our questions. He even told us to call if we thought of anything else when we got home.

Marilyn St. Onge Dec 17 2019

Review for Dr. Al-Ahmad

Good appointment He answered all my questions very throughly.

Dec 14 2019

Review for Dr. Canby

eileen pestorius Dec 10 2019

Review for Dr. Gallinghouse

Dr. Richeh is an amazing physician, has helped me for the last 4 years losing more than 50 pounds and keep it off, Passionate about medicine and very knowledgeable, staff are helpful

Mary Dec 07 2019

Review for Dr. Richeh

Dr canby is an excellent doctor. He saved my life and am thankful for his expertise. Highly recommend Dr. Canby.

Edna Lowry Nov 26 2019

Review for Dr. Canby

Very amazing

Nov 24 2019

Review for Dr. Al-Ahmad

The doctor, staff, and nurses were phenomenal. They were so helpful and informative. Had my procedure done the day after my consultation, which was a blessing since I live out of town. Everything went perfect. They know what they are doing and everything was on schedule.

Sally in Amarillo , TX - Oct 25 2019

Review for Dr. Gallinghouse

Had gallbladder surgery with Dr. Benton Brown. Loved his bed side manner and his positive attitude! Gave some time to heal before requesting a follow up! His staff at his office were friendly, helpful, and compassionate! Would highly recommend Dr. Brown!!!

Oct 16 2019

Review for Dr. Brown

Everyone was very polite and professional.

Edward Alderson Oct 13 2019

Review for Dr. Al-Ahmad

Susan Franger Oct 07 2019

Review for Dr. Gallinghouse

An outstanding appt. Dr. Canby was well prepared with my history and situation. He carefully explained different options and was very patient in answering questions. He is the best. Moreover, nurse practitioner Kelly was very efficient and friendly. I strongly recommend Dr. Canby's practice.

Oct 04 2019

Review for Dr. Canby

Dr. Al-Ahmad is a very caring and considerate doctor. He makes sure his patients understand exactly what is wrong with them and then provides the available options for treatment. Dr. Al-Amad always encourages me to contact him or his office if I have any concerns or questions.

Dana Barnes in Round Rock, TX - Oct 01 2019

Review for Dr. Al-Ahmad

Joanne Menendez Oct 01 2019

Review for Dr. Richeh

I have seen many ophthalmologists in my 75 years on this earth, and Dr. Goldman is by far the best. Not only has he been the most knowledgable, but also the most professional. Do yourself a favor and only see Dr. Goldman for your eye problems in the San Angelo area.

Gertrude W. Oct 01 2019

Review for Dr. Goldman

I am a diabetic for 21 year, and the only Endocrinologist in west Texas who brought my A1c to 6% is Dr.Richeh, he is the smartest , kindest most caring physician, I recommended him to all my friends and family

Johnny Rodriguez Sep 30 2019

Review for Dr. Richeh

Texas Vet Sep 24 2019

Review for Dr. Richeh

Staff was prompt, efficient and communicated well. Answered my questions so I could understand them. Dr. Gallinghouse spent the time necessary for me to understand my symptoms and how my pacer is correcting my disorder. Great news....I’m 77 and still upright!

Gerry Witt in Driftwood, TX - Sep 17 2019

Review for Dr. Gallinghouse

Carl T. Sep 16 2019

Review for Dr. Gallinghouse

Coral Jean Warren Sep 12 2019

Review for Dr. Brown

Sep 10 2019

Review for Dr. Al-Ahmad

Great staff! My condition & procedure were explained very well

David Stone Sep 10 2019

Review for Dr. Gallinghouse

Can't say enough good things about Dr Gallinghouse. Knowledgeable, professional, caring and timely. Would 100% recommend.

Sep 04 2019

Review for Dr. Gallinghouse

My wife and I both felt-assured that this was our best avenue to my future. Both doctor and nurses were friendly and informative with all basses being touched. Thank you very much

Robert Sanders Aug 31 2019

Review for Dr. Canby

Brittany Neben Aug 29 2019

Review for Dr. Montgomery

I was seen n time and everyone was great, professional and courteous.

Richard Small Aug 27 2019

Review for Dr. Al-Ahmad

Jimmy & Debbie Fontenot Aug 21 2019

Review for Dr. Edwards

Dr. Stokes was rude and uncaring. He did not solve the simple problem our daughter was having with her feeding tube.

Did not care. Aug 15 2019

Review for Dr. Stokes

Good visit - no problems

Bob Holden Aug 10 2019

Review for Dr. Canby

Every time I visit with Dr. Canby it is a very professional, friendly appointment. I've been with him awhile and have suggested his office to other people.

Aug 01 2019

Review for Dr. Canby

Faith Jul 24 2019

Review for Dr. Richeh

Took adequate time to explain procedure. Very hospitable!

TCT Jul 23 2019

Review for Dr. Al-Ahmad

Dr. Montgomery took out my wisdom teeth and did a wonderful job! I got a dry socket (entirely my fault) and when I went in, he was very helpful and took away basically all of my pain. It was a pleasure to work with him and his team! Thanks Dr. Montgomery!

Jul 18 2019

Review for Dr. Montgomery

Fr. Montgomery made getting my wisdom teeth out a quick and easy process! He was kind and helpful and made sure I was comfortable with everything occurring regarding the surgery. Would definitely recommend!

Jul 18 2019

Review for Dr. Montgomery

Dr Sawyer and his staff are wonderful. I am a physician/dentist and completely trust them to provide dental care to my four kids.

Jul 17 2019

Review for Dr. Sawyer

Jul 12 2019

Review for Dr. Montgomery

very good

Jul 01 2019

Review for Dr. Canby

Dr.Dunham is amazing he is very compassionate and extremely caring I Definitely recommend.

Jun 28 2019

Review for Dr. Dunham

5Leaf Jun 25 2019

Review for Dr. Edwards

Excellent surgeon. Wonderful bedside manner, really explains things in a way that is understandable. Also, will tell you like it is, which is very refreshing given our experiences with other doctors recently. Best experience we've had with a doctor.

Jun 17 2019

Review for Dr. Brown

Amazing Doctor, listened to my medical concerns and helped me feel better. Very friendly and kind. Highly recommend him

Jun 14 2019

Review for Dr. Richeh

Dr Richeh was very concerned with my health issues. The nurses were very caring and very sweet.

Tiffany Jun 12 2019

Review for Dr. Richeh

He totally took the time to explain everything and answered all my questions.

John in Austin - Jun 11 2019

Review for Dr. Al-Ahmad

He is awesome with my mother. She has dementia and he tries very hard to make sure she is included and understands what is going on. Staff is wonderful.

Jeanine Cason in Water Valley, TX - Jun 10 2019

Review for Dr. Nussey

Chuck Bailey Jun 08 2019

Review for Dr. Montgomery

Dr. Al-Ahmad is very approachable and communicates with us in terms that we can understand. His professionalism and humanity is beyond reproach. We would highly recommend him should you need his services. St. David's care before, during and after the procedure was exceptional!

May 31 2019

Review for Dr. Al-Ahmad

Excellent ... as always!

Patricia Smith in Austin, TX - May 26 2019

Review for Dr. Canby

very professional

May 15 2019

Review for Dr. Al-Ahmad

I was very disappointed with my latest visit at the doctor's office I sat there for an hour then the PA came in and said they don't need to change my drugs and I was out of arrhythmia that was the whole visit. Got a email saying someone would call to discuss my dissatisfaction but no has.

May 13 2019

Review for Dr. Gallinghouse

Awesome Doctor!!!!! Kind, friendly, very knowledgeable, just AWESOME!!!!!!! He knows his stuff, yet he is humble. I knew he cared about me and my problem and that he would do an excellent job and correct it —— and he did! May GOD richly bless this doctor.

May 11 2019

Review for Dr. Al-Ahmad

He is an amazing surgeon with a lot of experience. He is caring and compassionate and he puts his patience before anything else. Would recommend to everyone and would always see him. Great doc with great skill. He’s simply amazing.

May 07 2019

Review for Dr. Duarte

As always a very informative visit. All questions are answered in a very relaxed manner.

May 07 2019

Review for Dr. Al-Ahmad

I'm very please with Dr Canby. Knowledgeable, and very good at explaining things. He has taken very good care of me.

Dale, TX - May 02 2019

Review for Dr. Canby

Clear, very informative discussion and diagnosis. Excellent support staff.

AUSTIN, TX - Apr 29 2019

Review for Dr. Gallinghouse

TX - Apr 27 2019

Review for Dr. Canby

Very through. Genuinely cared about my health. Scheduled follow up to go over test results. Listened intently and took his time. Super excited to have found this Dr !

Apr 26 2019

Review for Dr. Ferguson

The care of my elderly aunt, who is also a retired physician and very picky about who she sees, has been superb. I have appreciated the respect of the staff, as well, in their dealings with the elderly patients they see!

Susan in Cedar Park , TX - Apr 25 2019

Review for Dr. Canby

He took the time to listen to all my concerns and he had already reviewed all my information that my PCP sent to him prior to my visit. He was very informative and was truly concerned with my issues.

Apr 17 2019

Review for Dr. Richeh

Location

Shannon Medical Center

120 E Harris Ave, San Angelo, TX 76903