Las Palmas Medical Center

67%

Patients that would definitely recommend
3% lower than the national average

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

Patient Safety Excellence Award™ (2020, 2019)

Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

Specialty Clinical Quality Awards

America’s 100 Best Hospitals for Orthopedic Surgery Award™ (2020, 2019)

Superior clinical outcomes in back and neck surgery, spinal fusion, hip fracture treatment, hip replacement, and total knee replacement

America’s 100 Best Hospitals for Spine Surgery Award™ (2020, 2019)

Superior clinical outcomes in back and neck surgeries and spinal fusion procedures

Labor and Delivery Excellence Award™ (2019, 2018, 2017)

Superior clinical care of women during and after childbirth

Obstetrics and Gynecology Excellence Award™ (2019, 2018, 2017)

Superior clinical outcomes during and after childbirth and in surgeries that treat diseases and conditions of the female reproductive system

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

2 ratings were better than expected

  • Pressure sores or bed sores acquired in the hospital
  • Deep blood clots in the lungs or legs following surgery

11 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Death following a serious complication after surgery
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Respiratory failure following surgery
  • Bloodstream infection following surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
68%

Patients who gave a rating of 9 or 10
1% lower than the national average

67%

Would definitely recommend
3% lower than the national average

Las Palmas Medical Center

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%75%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%77%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%65%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%84%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%46%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%67%66%

Las Palmas Medical Center

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%56%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%73%73%

Providers

Provider Reviews

Friendly staff

Jul 13 2020

Review for Dr. Belbel

It was my first appointment and I couldn’t have asked for a better experience. Dr. Baeza took the time to make me feel comfortable, listened to the problems I was having, answered my questions, and was very nice. I would definitely recommend.

Jul 13 2020

Review for Dr. Baeza

I have been a patient of Dr. Rios for over 16 years. I trust him with my health needs, and I highly recommend him because of his knowledge and experience.

Jul 13 2020

Review for Dr. Rios

muy buen trabajo

Mario C. Jul 13 2020

Review for Dr. Smith

Barbara, 67 yrs old Jul 13 2020

Review for Dr. Gonzalez

Irene & Paul Saucedo Jul 12 2020

Review for Dr. Landeros

Very friendly, kind employees

Nora T Jul 11 2020

Review for Dr. De la Rosa

Dr Bean is personable and professional. He is easy to talk to and listens to my questions.

Jul 11 2020

Review for Dr. Bean

Staff was super friendly and very attentive towards us. Dr. Marin was GREAT in explaining everything to a level of an elderly pt. We did not have to wait very long before we were seen. I will be looking forward in taking my mom and kids to this office :)

Jul 11 2020

Review for Dr. Marin

I appreciated how they took the time to screen and take everyone temperature and how clean it was and sanitizing everyone room after every patient.. I highly recommend to all my friends. Plus I'm so happy with the staff and Dr. Monticone.

None of above everything was petfect Jul 10 2020

Review for Dr. Monticone

Lorrie F. Ramirez Jul 10 2020

Review for Dr. Gomez

Thank you!!

Jul 10 2020

Review for Dr. Palafox

Jul 10 2020

Review for Dr. Nduka

I felt very informed by the doctor on my ailments.

Lily Limón Jul 09 2020

Review for Dr. Palafox

Very friendly and professional staff. Dr. Westbrook takes his time answering any questions you have. Very happy with overall care. Thank you ????

All is great! Jul 09 2020

Review for Dr. Westbrook

I have been a patient of Dr. Guerra’s for a few years now. He is always pleasant and positive. He is a good listener and is thorough.

Diaz Jul 09 2020

Review for Dr. Guerra

Dr. DeSantos and the entire staff are not only kind and welcoming, but they make their patients feel comfortable and are ready to answer any question or concern one might have.

Jul 09 2020

Review for Dr. De Santos

Staff is professional, polite and helpful.

Rosemary Izquierdo Jul 09 2020

Review for Dr. Jackson

Great experience. Friendly and accommodating staff. I was actually seen before my scheduled time. They gave me all the necessary referrals and prescriptions in a record time

Jul 08 2020

Review for Dr. Velimirovic

Dr Westbrook is always responsive to my situations, listens to me, and has suggestions to alleviate my conditions.

Lyle Raymond Jul 08 2020

Review for Dr. Westbrook

Even though we waited for about 2 hours. She was very patient and explained thoroughly. Appreciate the attention!

Jul 07 2020

Review for Dr. Ledford

Dr. Luis Guerra is a solid professional. He listens and he cares about your well being at all times.

MR Jul 07 2020

Review for Dr. Guerra

Excellent bedside manners and knowledge

Jul 07 2020

Review for Dr. Landeros

Couple of years back, I went for an annual visit and just because I asked questions, I was charged two copay's. Never went back!!

Jul 07 2020

Review for Dr. Hale

She answered all my questions and is a great provider.

Jul 07 2020

Review for Dr. Lacy

from day 1 questions were accurate to resolve my medical challenge..dr was always clear of what i was facing

Ld V. Jul 07 2020

Review for Dr. Smith

Dr. Escobar is very attentive and professional. I would confidently refer any of my friends and family to Dr. Escobar.

Jul 07 2020

Review for Dr. Escobar

He is an excellent doctor

Jul 06 2020

Review for Dr. Gonzalez

From the office staff to Dr Smith and the surgery group they were all great.

Ramon L. Jul 06 2020

Review for Dr. Smith

Extremely efficient and on schedule!!

James Leeah Jul 06 2020

Review for Dr. Gonzalez

Very positive experience through out the whole procedure, Highly recommended.

M. L. Jul 06 2020

Review for Dr. Smith

Jul 06 2020

Review for Dr. Chukwu

I can not tell you enough how pleased and the thankful for this wonderful Doctor. His compassion and understanding is top rated !! The Staff at Ankle and Foot Partners are all outstanding too! God Bless you all . Don't ever change a thing !

Karen CdeBaca Jul 05 2020

Review for Dr. O'Meara

Professional staff is friendly and accommodating. Dr. Jackson is great, an excellent physician and surgeon, he is also caring and compassionate.

Beverly Davis Jul 04 2020

Review for Dr. Jackson

Excelente quick, well attended, informative, precise, and efficient

Juan Rodriguez Jul 04 2020

Review for Dr. Guerra

Again the staff is amazing super friendly, Dr. Jackson has been my orthopedic doctor since 2014. He is amazing always takes his time and makes sure you leave his office with clear understanding of your condition and how he can help you.

Javier Jul 03 2020

Review for Dr. Jackson

Great Staff and Dr. Natividad takes his time with you and explains everything to you. So you can leave his office well informed, I would highly recommend him to any family member and friends.

Javier Jul 03 2020

Review for Dr. Natividad

Short wait time. Very courteous staff. Quick and accurate diagnosis.

Jul 03 2020

Review for Dr. Cossentino

Your in exceptionally good hands....better than Allstate

UTEP Miner Jul 03 2020

Review for Dr. August

What the socialized VA clinic should strive to be like. Buracracy healthcare kills veterans or makes them suffer, because they enjoy the power and control of the helpless.

The Commander Jul 03 2020

Review for Dr. August

Super professionals,specially the Dr ,very well explained my siruation and best options of improvement,i trully recommend their services to anyone,thank you for this opportunity to share my experience.

Victor Camacho Jul 03 2020

Review for Dr. Viesca

Very professional and well qualified. I felt comfortable and I liked him and his staff. I will definitely recommend Dr. Alost to others.

J. Long Jul 03 2020

Review for Dr. Alost

Have been trying all day to get an appointment but the phone continues to ring.

Jul 03 2020

Review for Dr. Velimirovic

Staff is very courteous and efficient Friendly too Dr. ALOST explained everything that I could understand Very friendly doctor and thorough With explanations.

Jul 02 2020

Review for Dr. Alost

I was seeing Dr Areneas when he was located on Lee Trevino and moved with him twice and now I see him on his Transmountain office. He has been my Urologist for almost seven years. Bruce

Jul 02 2020

Review for Dr. Arenas

Excellent customer service and doctor Urrea was very courteous.

Paulina Trevino Jul 02 2020

Review for Dr. Urrea II

She is an excellent Dr. My family love her

Jul 02 2020

Review for Dr. Prodanovic

Very fast and efficient. Have been with Dr. De Santos for 13 years. Won’t go with anyone else.

E. V. Reyes Jul 02 2020

Review for Dr. De Santos

Excellent. To the point. Efficient staff. Would highly recommend

Jul 01 2020

Review for Dr. Hernandez

The provider is very thorough when explaining the surgery. He is also compassionate with the patients and their family members. I would recommend to others.

Christopher D. Jul 01 2020

Review for Dr. Smith

The doctor was very courteous and professional. Would recommend her any time.

Arturo Pena Jul 01 2020

Review for Dr. Ledford

Well he treats us patients with lots of respect and a wonderful sense of humor makes us laugh and then goes to the point,makes everything looking better

Martha Ruiz Jul 01 2020

Review for Dr. Alost

She is an amazing Doctor she has been great with my girls since they where born. She is also very caring band understand doctor. Her office staff is great to.

Jul 01 2020

Review for Dr. Liptakova

He is very informative about your visit.

Jul 01 2020

Review for Dr. Landeros

Dr H. Is very kind and gets to the root of the problem. He has been my doctor since 1987

Jul 01 2020

Review for Dr. Hernandez

Awesome Doctor

Jun 30 2020

Review for Dr. Westbrook

Jimmie Roberts Jun 30 2020

Review for Dr. Natividad

Very professional and courteous. Had my visit X-ray and consolation And scheduled surgery in less than 30 minutes!!

Robert Martin Jun 30 2020

Review for Dr. Hernandez

Dr Hernandez has been my Orthopedic Physician for almost 20 years. Always very caring & professional. I highly recommend Dr Hernandez ??

Phoebe Sanchez Jun 29 2020

Review for Dr. Hernandez

Dr. Gonzalez rocks. He takes time with his patients and has always answered my questions. His office staff is super friendly and helpful. Highly recommended.

L Callender Jun 29 2020

Review for Dr. Gonzalez

Great Dr. Pleasant efficient and ON TIME for appt

Rod F Jun 29 2020

Review for Dr. Hernandez

Dr Guerra is very good. Goes over labs and any new issues. Office wait time is too long

Jun 27 2020

Review for Dr. Guerra

Jun 27 2020

Review for Dr. Brandl

Clean. Covid protocols in place. Very little wait time. Friendly staff. Pat was very helpful when scheduling future visits and providing me with documents.

EVH Jun 26 2020

Review for Dr. Gonzalez

Jun 26 2020

Review for Dr. Dim

Dr. Familua and his staff are very friendly, thorough, and competent. I am very pleased with the care I received prior, during, and after surgery. I would definitely recommend Dr. Familua to friends and family.

Jun 25 2020

Review for Dr. Familua

Took the time to explain to me all of my options for my knee.

Jeff R Jun 25 2020

Review for Dr. Bean

Follow up and check up on heart condition

Manuel Castillo Jun 24 2020

Review for Dr. Gonzalez

Everybody is really attentive. Great office great providers

Jun 24 2020

Review for Dr. Familua

I like that Dr. Muñoz pays attention and listens to my mothers health complaints and then he decifers them and explains them to her. Awesome bed-side manners!

Jun 24 2020

Review for Dr. Munoz

Felix Navedo Jun 23 2020

Review for Dr. Natividad

I've been seeing Dr Westbrook for about 5 years. I've had two other Ortho Drs in town and Westbrook is better without question. There does tend to be a long wait to see him, and this review probably won't help that, but he is worth it! Grateful to have found him.

Jun 23 2020

Review for Dr. Westbrook

Was a great experience with the office and medical staff. Very accommodating and listened to my concerns.

Ida Jarvis Jun 23 2020

Review for Dr. Natividad

I absolutely adore Dr. Alost! He is the best Orthopedic Surgeon! His staff is wonderful. I love that you don’t have long wait times. Easy easy!

Jeannie Livingston Jun 23 2020

Review for Dr. Alost

Great doctor

Santiago Ozante Jun 23 2020

Review for Dr. Alost

Very knowledgeable and kind

Kelly Jun 23 2020

Review for Dr. Hawkins-Koch

Attentively listened to my concerns. Explained in detail a course of action. I felt compassionately taken care of.

Shr Jun 23 2020

Review for Dr. Lacy

Michele Tanner Jun 23 2020

Review for Dr. Belbel

Yamira Anna Diaz Jun 22 2020

Review for Dr. Lara

Jun 22 2020

Review for Dr. Taylor

Dr Jackson and staff are wonderful!!

Karen Jun 21 2020

Review for Dr. Jackson

Dr Natividad listened to me and took all the time I needed. His office staff is is the most efficient and friendly I have ever experienced.

Jun 21 2020

Review for Dr. Natividad

Outstanding patient care by the entire staff! Prompt adherence to appointment times and Dr. Gonzales is receptive to all questions. Excellent care!

Gocars Jun 20 2020

Review for Dr. Gonzalez

My experience with Dr. Ledford was great! She is very professional and attentive. I highly recommend her if you an option for a Dr.

Jun 20 2020

Review for Dr. Ledford

Receiving excellent care from him and his assistant. Answered my questions and explained his treatment plans,clearly. Would recommend him to family and friends.

JAMES RIVERA Jun 19 2020

Review for Dr. Cossentino

Love this Doc. Takes his time and explains all your options. 1st office visit he spent almost 30 minutes going over all the pros and cons of my spinal surgery. He made himself available anytime I had questions before and after my surgery.

Dawn Jun 19 2020

Review for Dr. Petteys

Excellent!!!

Jun 19 2020

Review for Dr. De Santos

Very satisfied with Dr Dean Smith's diagnoses and performance. prior symptoms relief were imediately noticable right after surgery. Many Thanks.

Mario M. . . . . J. Jun 18 2020

Review for Dr. Smith

BQ Jun 18 2020

Review for Dr. Williams

Norma Velasquez Jun 17 2020

Review for Dr. De Santos

Cris Green Jun 17 2020

Review for Dr. Alost

SL Jun 17 2020

Review for Dr. Urrea II

I fi.d jim a. Excellent dr. Takes time to listen and doesn't rush you at all. I feel very comfortable and highly recommend him.

Mary ann Pepin Jun 17 2020

Review for Dr. Belbel

Very professional and caring

James Peak Jun 17 2020

Review for Dr. Alost

Dr. Rios was great. He made me feel comfortable and he asked/explained everything very well.

Briana Jun 16 2020

Review for Dr. Rios

I have never had a problem with him, he always asks if I have any concerns regarding my situation. I am very satisfied with Dr. Arenas..

Corina L Velasquez Jun 16 2020

Review for Dr. Arenas

Location

Las Palmas Medical Center

1801 N Oregon St, El Paso, TX 79902