Baylor Scott and White Medical Center Hillcrest

78%

Patients that would definitely recommend
8% higher than the national average

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Specialty Clinical Quality Awards

Pulmonary Care Excellence Award™ (2019, 2017)

Superior clinical outcomes in treating chronic obstructive pulmonary disease (COPD) and pneumonia

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

13 ratings were as expected

Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
77%

Patients who gave a rating of 9 or 10
8% higher than the national average

78%

Would definitely recommend
8% higher than the national average

Baylor Scott and White Medical Center Hillcrest

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%84%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%81%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%63%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%88%84%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%61%66%

Baylor Scott and White Medical Center Hillcrest

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%67%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%67%73%

Providers

Dr. Jazbeen Ahmad, MD

Internal Medicine

2 Ratings
Dr. Jazbeen Ahmad, MD

Dr. Richard Allinson, MD

Ophthalmology

2 Ratings
Dr. Richard Allinson, MD

Dr. Dale Allison, MD

Family Medicine

5 Ratings
Dr. Dale Allison, MD

Dr. Hanumantha Ancha, MD

Gastroenterology

Dr. Hanumantha Ancha, MD

Dr. Hari Ancha, MD

Gastroenterology

9 Ratings
Dr. Hari Ancha, MD

Dr. Robert Anderson, MD

Hematology

6 Ratings
Dr. Robert Anderson, MD

Dr. Sherwin Attai, MD

Cardiology

20 Ratings
Dr. Sherwin Attai, MD

Dr. Claudia Bachofen, MD

Obstetrics & Gynecology

8 Ratings
Dr. Claudia Bachofen, MD

Ashley Baker, PA-C

Ear, Nose, and Throat

3 Ratings
Ashley Baker, PA-C

Dr. Gary Barbin, MD

Internal Medicine

6 Ratings
Dr. Gary Barbin, MD

Dr. Brian Barnett, MD

Cardiology

Dr. Brian Barnett, MD

Dr. Brent Bauer, MD

Orthopedic Surgery

9 Ratings
Dr. Brent Bauer, MD

Dr. John Bawduniak III, MD

General Surgery

14 Ratings
Dr. John Bawduniak III, MD

Dr. Mark Beaird, MD

Obstetrics & Gynecology

4 Ratings
Dr. Mark Beaird, MD

Dr. Nancy Bednarz, MD

Radiation Oncology

Dr. Nancy Bednarz, MD

Dr. Paul Bednarz, MD

Orthopedic Surgery

10 Ratings
Dr. Paul Bednarz, MD

Dr. Jeana Benwill, MD

Infectious Disease Medicine

12 Ratings
Dr. Jeana Benwill, MD

Dr. Ashwini Bhat, MD

Hematology

Dr. Ashwini Bhat, MD

Dr. Jeffrey Blasick, DO

Orthopedic Surgery

Dr. Jeffrey Blasick, DO

Dr. Scott Blattman, MD

Family Medicine

7 Ratings
Dr. Scott Blattman, MD

Dr. Todd Blattman, MD

Family Medicine

18 Ratings
Dr. Todd Blattman, MD

Dr. Corbett Boone, MD

Sports Medicine

2 Ratings
Dr. Corbett Boone, MD

Dr. Sally Borucki, MD

Neurology

4 Ratings
Dr. Sally Borucki, MD

Dr. James Boss, MD

Gastroenterology

7 Ratings
Dr. James Boss, MD

Dr. Jenny Brakovec, MD

Obstetrics & Gynecology

9 Ratings
Dr. Jenny Brakovec, MD

Dr. Joseph Browder, MD

Internal Medicine

4 Ratings
Dr. Joseph Browder, MD

Dr. Rodney Brown, MD

Cardiology

10 Ratings
Dr. Rodney Brown, MD

Dr. Charles Buck II, DO

Ear, Nose, and Throat

Dr. Charles Buck II, DO

Dr. Brian Bull, MD

Family Medicine

2 Ratings
Dr. Brian Bull, MD

Dr. Mary Bundren, DO

Emergency Medicine

Dr. Mary Bundren, DO

Dr. Karen Burnett, MD

General Surgery

1 Ratings
Dr. Karen Burnett, MD

Dr. Paul Burns, MD

Emergency Medicine

5 Ratings
Dr. Paul Burns, MD

Dr. Charles Capen, MD

Oncology

6 Ratings
Dr. Charles Capen, MD

Dr. Leighton Carl, MD

Family Medicine

6 Ratings
Dr. Leighton Carl, MD

Dr. Edward Carpenter, MD

Gastroenterology

8 Ratings
Dr. Edward Carpenter, MD

Dr. Ivan Castillo, MD

Vitreoretinal Disease & Surgery

13 Ratings
Dr. Ivan Castillo, MD

Dr. Juanita Castillo, MD

Internal Medicine

Dr. Juanita Castillo, MD

Dr. Luiz Cesar, MD

Neurosurgery

2 Ratings
Dr. Luiz Cesar, MD

Dr. Carena Chai, DO

Family Medicine

Dr. Carena Chai, DO

Dr. Carl Chakmakjian, DO

Oncology

2 Ratings
Dr. Carl Chakmakjian, DO

Dr. Paul Chaney, MD

Emergency Medicine

1 Ratings
Dr. Paul Chaney, MD

Dr. Harvey Chen, MD

Cardiology

2 Ratings
Dr. Harvey Chen, MD

Dr. William Chop Jr, MD

Family Medicine

1 Ratings
Dr. William Chop Jr, MD

Dr. Marilyn Clark, MD

Rheumatology

10 Ratings
Dr. Marilyn Clark, MD

Dr. Edward Contreras, MD

Gastroenterology

11 Ratings
Dr. Edward Contreras, MD

Dr. Edward Cooney, MD

Family Medicine

4 Ratings
Dr. Edward Cooney, MD

Dr. Jaeson Courseault, MD

Sports Medicine

Dr. Jaeson Courseault, MD

Dr. Donald Cross, MD

Cardiology

11 Ratings
Dr. Donald Cross, MD

Dr. Todd Cumbie, MD

General Surgery

8 Ratings
Dr. Todd Cumbie, MD

Dr. Jill Danford, MD

Obstetrics & Gynecology

Dr. Jill Danford, MD

Kayla Davis, PA

Family Medicine

4 Ratings
Kayla Davis, PA

Dr. Andrew Day, MD

Interventional Cardiology

9 Ratings
Dr. Andrew Day, MD

Dr. Sean Delue, MD

Family Medicine

7 Ratings
Dr. Sean Delue, MD

Dr. Justin Dempsey, DC

Chiropractic

19 Ratings
Dr. Justin Dempsey, DC

Dr. Heather Derington, DO

Family Medicine

2 Ratings
Dr. Heather Derington, DO

Gustavo Diaz, PA-C

Orthopedic Surgery (Physician Assistant)

5 Ratings
Gustavo Diaz, PA-C

Dr. David Dies, MD

Emergency Medicine

Dr. David Dies, MD

Dr. John Dietrick, MD

Family Medicine

1 Ratings
Dr. John Dietrick, MD

Dr. Carl Dunn, MD

Obstetrics & Gynecology

14 Ratings
Dr. Carl Dunn, MD

Dr. Thomas Eastwood, MD

Gastroenterology

7 Ratings
Dr. Thomas Eastwood, MD

Dr. Marc Elieson, MD

Internal Medicine

Dr. Marc Elieson, MD

Dr. Jon Ellis, MD

Sports Medicine

12 Ratings
Dr. Jon Ellis, MD

Dr. Lance Ellis, DO

Orthopedic Surgery

13 Ratings
Dr. Lance Ellis, DO

Dr. Keith Ellison, MD

Orthopedic Surgery

1 Ratings
Dr. Keith Ellison, MD

Dr. Carlos Encarnacion, MD

Hematology

5 Ratings
Dr. Carlos Encarnacion, MD

Dr. Adam Falcone, MD

Cardiology

Dr. Adam Falcone, MD

Dr. David Ferguson, MD

Reconstructive Orthopedic Surgery

41 Ratings
Dr. David Ferguson, MD

Dr. Manuel Fernandez Palmer, MD

Nephrology

Dr. Manuel Fernandez Palmer, MD

Elizabeth Flynn, MS

Nursing (Nurse Practitioner)

Elizabeth Flynn, MS

Dr. Ekokobe Fonkem, DO

Neurology

1 Ratings
Dr. Ekokobe Fonkem, DO

Dr. Joel Freitag, MD

Neurology

25 Ratings
Dr. Joel Freitag, MD

Dr. Paul Friedman, MD

Physical Medicine & Rehabilitation

1 Ratings
Dr. Paul Friedman, MD

Dr. Hing-Sheung Fung, MD

Rheumatology

20 Ratings
Dr. Hing-Sheung Fung, MD

Dr. Randy Gardell, MD

Neurology

18 Ratings
Dr. Randy Gardell, MD

Dr. Roshny George, MD

Nephrology

Dr. Roshny George, MD

Dr. Jeffrey Gerik, MD

Diagnostic Radiology

Dr. Jeffrey Gerik, MD

Dr. Richard Gibney, MD

Nephrology

Dr. Richard Gibney, MD

Dr. Bradley Gilliam, MD

Orthopedic Surgery

Dr. Bradley Gilliam, MD

Dr. Robert Go, MD

Nephrology

Dr. Robert Go, MD

Dr. Gregg Goebel, MD

Family Medicine

7 Ratings
Dr. Gregg Goebel, MD

Dr. Josh Goldstrich, MD

General Surgery

7 Ratings
Dr. Josh Goldstrich, MD

Dr. Cara Govednik, MD

General Surgery

3 Ratings
Dr. Cara Govednik, MD

Dr. James Graham Jr, MD

Family Medicine

9 Ratings
Dr. James Graham Jr, MD

Dr. Christopher Grant, MD

Family Medicine

5 Ratings
Dr. Christopher Grant, MD

Dr. Jackson Griggs, MD

Family Medicine

Dr. Jackson Griggs, MD

Dr. Carlos Guerra, MD

Family Medicine

9 Ratings
Dr. Carlos Guerra, MD

Dr. Charles Guy II, DO

Cosmetic, Plastic & Reconstructive Surgery

2 Ratings
Dr. Charles Guy II, DO

Dr. Henry Hacker, MD

Ophthalmology

2 Ratings
Dr. Henry Hacker, MD

Dr. Kathleen Halka, MD

Hematology

2 Ratings
Dr. Kathleen Halka, MD

Dr. Bryan Hanysak, MD

Gastroenterology

17 Ratings
Dr. Bryan Hanysak, MD

Dr. Donald Hardin Jr, MD

Family Medicine

1 Ratings
Dr. Donald Hardin Jr, MD

Dr. Thomas Harris, MD

Medical Oncology

Dr. Thomas Harris, MD

Dr. Randy Hartman, MD

Emergency Medicine

1 Ratings
Dr. Randy Hartman, MD

Dr. David Haynes, MD

Sports Medicine

6 Ratings
Dr. David Haynes, MD

Dr. Katherine Haynes, MD

Obstetrics & Gynecology

3 Ratings
Dr. Katherine Haynes, MD

Dr. Scott Hecox, MD

Orthopedic Surgery

13 Ratings
Dr. Scott Hecox, MD

Provider Reviews

Sep 09 2019

Review for Dr. Javier Sanchez, MD

Been with Dr. Z for about 20 years. He is terrific and has kept me alive which is great.

Aug 31 2019

Review for Dr. Jason Zagrodzky, MD

Aug 30 2019

Review for Dr. Jason Zagrodzky, MD

I would recommend Dr. Lee to everyone. She was very thorough evaluating the correct cataract lens for me.

in Rockwall, TX - Aug 28 2019

Review for Dr. Kate Lee, MD

Aug 26 2019

Review for Dr. Jason Zagrodzky, MD

Stay away from both of them. I’m am so much sicker now since they didn’t follow through and follow up.im self pay

Aug 20 2019

Review for Dr. Patricia Wilcox, MD

Urinary Tract Blockage. Great Doctor. I will be eternally grateful to him for enriching my life with his expertise. I am ONE HAPPY CAMPER. Thanks Dr. Pinkstaff

Aug 19 2019

Review for Dr. David Pinkstaff, MD

He spent time & knowledge at your pace. Was very intent on hearing issues from the patient perspective. Then proceeded to discuss each & every detail with you. He recommends the conservative route before any other. I highly recommend Dr Sanchez.

Aug 17 2019

Review for Dr. Javier Sanchez, MD

Aug 17 2019

Review for Dr. Javier Sanchez, MD

Dr. Trippe has taken care of our family for the past 20 years or so, and has always been attentive, considerate and thorough.

Aug 14 2019

Review for Dr. Karl Trippe, MD

Aug 12 2019

Review for Dr. Javier Sanchez, MD

He is extremely thorough, caring, and down to earth. He makes sure that you are comfortable with all courses of action before you leave the office. He also visits all in-hospital patients, even when he’s no longer all call, to provide consistent care. He’s the best in the area!

Aug 10 2019

Review for Dr. Charles Wright, MD

Went for an Ablation. The doctor and staff were excellent. He explained everything in detail, he and his staff were very friendly and professional. The surgery went without a problem. I was in and out the same day with no issues.

Aug 06 2019

Review for Dr. Javier Sanchez, MD

DR.E has been my Dr. since 2017. Very easy to talk to. Listens. Did not talk down to me. Personable. My husband likes him too.

Jul 24 2019

Review for Dr. Carlos Encarnacion, MD

Can't get in to see him... Office doesn't follow through on appointments scheduled. Scheduled an appointment on 3 different occasions and was denied to see him due to their mistakes in scheduling and faulty computer system. Fat lady at desk is clueless.

Jul 18 2019

Review for Dr. Reagan Tipton Jr, DO

I’ve been seeing Dr McCunniff for 1.5 years. By far the best I’ve seen in my 52 years. He’s thorough, listens to my concerns and makes sure I get all the care I need.

Jul 17 2019

Review for Dr. William McCunniff, MD

Jul 16 2019

Review for Dr. Javier Sanchez, MD

Quick, efficient admission after ER visit. Thorough work-up; professional, caring, was right on the button with what was wrong.

Jul 08 2019

Review for Dr. Weston Lehman, MD

Never returns calls, even his staff does not return calls. Hard to get appointments with to arrange procedures. Counts on Medtronics to do pacemaker placement. Does not go into great detail with patients about procedure....

Jul 07 2019

Review for Dr. Larry Price, DO

Jul 07 2019

Review for Dr. Jason Zagrodzky, MD

Jul 04 2019

Review for Dr. Javier Sanchez, MD

in Waco, TX - Jun 26 2019

Review for Dr. Jason Poteet, MD

in Waco , TX - Jun 26 2019

Review for Dr. Patrick Partin, MD

I just moved here from Alaska. I needed a primary care physician and Dr. Graham was willing to see me. He is BY FAR the best doctor I have EVER been to in my life! I am so blessed he was willing to take me as his patient. I have a very long and extensive medical history! Go see him and you'll see!

Jun 25 2019

Review for Dr. James Graham Jr, MD

I waited one hour and 20 minutes for my appointment and then left. Have not been contacted by him, his nurse or his office to apoloigze or schedule a time that he would actually keep. His lack of respect for my time was telling. If he was in any other business he would soon be out of business.

in Waco, TX - Jun 19 2019

Review for Dr. Harvey Chen, MD

Temple, TX - Jun 18 2019

Review for Dr. Lucas Wong, MD

He’s one of the best doctors that I’ve ever met. He’s very thorough and willing to explain issues with the patient. I’ve been telling my other doctors to refer to him if they know someone who had an arrhythmia

in Dallas, TX - Jun 04 2019

Review for Dr. Javier Sanchez, MD

Dr. McCunniff is thorough but efficient. He’s friendly, personable, and nonjudgmental as well as knowledgeable and flexible.

TX - Jun 01 2019

Review for Dr. William McCunniff, MD

My cataract surgery and post op appointment with Dr. Lee has been a very satisfactory experience. I am looking forward to the second surgery.

in Forney, TX - May 31 2019

Review for Dr. Kate Lee, MD

Gail Mason 08/16/1939 passed away last week and will be unable to keep her appt. on 06/06/2019 at 9:15

May 28 2019

Review for Dr. Javier Sanchez, MD

Very good Dr. & staff! Caring& follow through all the way!

May 28 2019

Review for Dr. Edward Carpenter, MD

surgery went as expected. Would like more information as to what expect after surgery.

May 26 2019

Review for Dr. Kate Lee, MD

Very positive. Dr. Sanchez goes into great detail as to what one will experience before the procedure. Once the procedure starts, one just waits for the next step.

May 26 2019

Review for Dr. Javier Sanchez, MD

She is brilliant! You won't find a better surgeon. She'll take extra steps to take extra good care of you. You are the best doc!

May 24 2019

Review for Dr. Karen Burnett, MD

May 21 2019

Review for Dr. Donald Stewart, MD

May 19 2019

Review for Dr. Brent Bauer, MD

Very dedicated and professional medical services with positive results is addressing my cardio problems

May 13 2019

Review for Dr. Javier Sanchez, MD

May 10 2019

Review for Dr. Sally Borucki, MD

The front office is run by evil humans. They refused to release my medical report to my Dr that ordered the test. Had to threaten to call police or Lawyer. Bad office do not use them.

May 10 2019

Review for Dr. Joel Freitag, MD

After my knee replacement, my knee feels better than it has in the last 10 years. I can't believe I waited this long to have it replaced. Thank you Dr. Ferguson!

May 10 2019

Review for Dr. David Ferguson, MD

May 07 2019

Review for Dr. Lacy Kessler, MD

May 07 2019

Review for Dr. Javier Sanchez, MD

Dr. Schiller is the best doctor I've ever had. He is wonderful!

May 02 2019

Review for Dr. Timothy Schiller, DO

Dr. Shoultz III is very personable. He takes time to make sure that his diagnosis is understood by the patient and family. All questions were answered in laymen's terminology. I could not ask for a better cardiologist for my mother.

May 02 2019

Review for Dr. Charles Shoultz III, MD

May 01 2019

Review for Dr. Jason Zagrodzky, MD

He is the best and most comfortable person I have ever met. I really know he cares for his patients. I love that he looks at you when he talks to you. He explains everything and he takes time to make sure you understand. And even his staff talks highly of him. ????

Apr 30 2019

Review for Dr. Timothy McCormick, DO

Apr 28 2019

Review for Dr. Jason Zagrodzky, MD

Apr 25 2019

Review for Dr. Jason Zagrodzky, MD

Dr. Zagrodzky and his team are both very competent and efficient. They have been there for me through a tough bout of VT, and their care was the best! I highly recommend Dr. Zagrodzky and his team!

Apr 24 2019

Review for Dr. Jason Zagrodzky, MD

I have recommended him. They always take time with you,never seemed rushed.

Apr 24 2019

Review for Dr. Hing-Sheung Fung, MD

Location

Baylor Scott and White Medical Center Hillcrest

100 Hillcrest Medical Blvd, Waco, TX 76712