Baylor Scott and White Medical Center Hillcrest

78%

Patients that would definitely recommend
8% higher than the national average


Baylor Scott and White Medical Center Hillcrest is a medical facility located in Waco, TX. This hospital has been recognized for Outstanding Patient Experience Award™ and Pulmonary Care Excellence Award™.

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

Outstanding Patient Experience Award™ (2020)

Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

Specialty Clinical Quality Awards

Pulmonary Care Excellence Award™ (2019)

Superior clinical outcomes in treating chronic obstructive pulmonary disease (COPD) and pneumonia

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

1 rating was worse than expected

1 rating was better than expected

  • Respiratory failure following surgery

11 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Pressure sores or bed sores acquired in the hospital
  • Death following a serious complication after surgery
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Bloodstream infection following surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
78%

Patients who gave a rating of 9 or 10
9% higher than the national average

78%

Would definitely recommend
8% higher than the national average

Baylor Scott and White Medical Center Hillcrest

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%84%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%83%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%66%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%88%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%54%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%63%66%

Baylor Scott and White Medical Center Hillcrest

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%69%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%70%73%

Providers

Provider Reviews

Sep 12 2020

Review for Dr. Castillo

I’m so grateful to have found Dr. Carl. He has help me in so many ways with my health. I would describe him as humble, kind and just about the best PCP in Waco. Thank you Dr. Carl.

Sara salazar Sep 12 2020

Review for Dr. Carl

Dr. Wilcox has incredible bedside manner. She is thorough and truly cares about you. Not only as a patient, but also as a person. I have moved out of town, but still plan to make trips to Waco just so I can continue having her as my physician.

Aug 24 2020

Review for Dr. Wilcox

Absolutely the best bedside manner that I have ever experienced in a doctor’s office. He is kind, gentle, caring and always friendly. His office staff is definitely 5?? as well. They are kind, considerate and prompt. I would recommend Dr. Seirafi to everyone.

Tammy Rosenkranz Aug 17 2020

Review for Dr. Seirafi

THE best primary care doctor I've had in many, many years. He's caring, compassionate, extremely intelligent, very knowledgeable, takes the time to listen to his patients, answers their questions and has a good sense of appropriate humor. I'm thoroughly pleased with his medical care!!

Aug 14 2020

Review for Dr. Blattman

Kidney surgery in January Cancer free

Aug 08 2020

Review for Dr. Sanders

Dr.Petty is personally involved in health decisions with a professional answer and he CARES . Pete S

Aug 07 2020

Review for Dr. Petty

Dr Zielinski was very professional as was the staff. Took time to explain the procedures.

L Lee Aug 07 2020

Review for Dr. Zielinski

I’ve been going to Dr. Blattman for years and he has done a wonderful assessment with me. He explains conditions and treatment very well.

Beth Canales Jul 29 2020

Review for Dr. Blattman

Dr. Z is amazing and he is using some really new stuff for back surgery. I was really amazed.

Joe Jul 29 2020

Review for Dr. Zielinski

Doctor Ferguson is one of the best, if not the best surgeons in his field. His steadfast devotion to his patients is second to none and I am indebted to him for improving my life with his talents. I would wholeheartedly recommend him to anyone. Thanks Doc.

James E Bivens Jul 27 2020

Review for Dr. Ferguson

Excellent! Dr Storry listened to me. He was very concerned and attentive regarding my condition. He spent the time I needed with him. I am well pleased with him

Jul 21 2020

Review for Dr. Story

I know Dr S for many years, back in residency. Not a good person.

Jul 15 2020

Review for Dr. Sharp

It was a great experience at a time when everything is crazy. He really cares and takes the time to answer your questions. The staff does everything they can to make your life easy. I would highly recommend!

Dar Jul 12 2020

Review for Dr. Zielinski

Birdy Jul 09 2020

Review for Dr. Talbert

Kind and has a humor that makes you comfortable.

Jul 07 2020

Review for Dr. Stimson

Jul 06 2020

Review for Dr. Rolfsen Jr

Best ophthalmologist in Waco. Smart, thorough and compassionate-great person, too. I recommend to all friends and family.

Steve F Jul 03 2020

Review for Dr. Rolfsen Jr

Excellent visit. We have a plan. The PA took time to explain all and conferred withDr Z.

Conreda Tande Jun 28 2020

Review for Dr. Zagrodzky

I love Dr Patricia for my doctor. She is good at listening to my issues and acts on them. I trust her with my health. Great Doctor

Liz Dahl Jun 26 2020

Review for Dr. Wilcox

Saved my life.

Larry Erwin Jun 23 2020

Review for Dr. Smith

I went to him for a second opinion. Boy I am glad I did. I didn't even need surgery!

Jason Jun 23 2020

Review for Dr. Zielinski

Dr. Z is really good at explaining everything. He took his time with me and he is very nice. He told me I did not need a surgery.

Sandra Jun 22 2020

Review for Dr. Zielinski

He gave me good explanations and choices for treatment. He did my procedure without anesthesia, local with pain meds . Worked fine!!! It was done as I wanted no anesthesia. Thanks for accommodating me.

Ellen Julsen Jun 21 2020

Review for Dr. Ylitalo

Susan Bond Jun 19 2020

Review for Dr. Zagrodzky

Dr. Zielinski and his staff are awesome,he helped me with my back pain and always listened to my concerns and he responded all my questions. I still recuperation from my surgery but I will be able to be back to work soon.

Jun 19 2020

Review for Dr. Zielinski

Very happy with my care

Jun 12 2020

Review for Dr. Patel

Very professional and friendly. I never feel rushed.

Robbie Sneath Echols Jun 05 2020

Review for Dr. Allinson

Rheta Cookie Regian Jun 04 2020

Review for Dr. James

Very professional. Right to the point. Dr Sanders thank you for your work on my surgery yesterday. Also the team at ascension. Fantastic experience.

Charles Martin Jun 03 2020

Review for Dr. Sanders

Dr. Fernandez is very professional, smart, caring and has a personality that puts you at ease. He looks at the entire patient, not just the kidney's, and is very observant. He is one of the best physicians we have ever had dealings with.

Jun 03 2020

Review for Dr. Palmer

I've been a patient of Dr. Zagrodsky's for about 4 years. The entire practice is amazing. I've never felt rushed with questions/explanations about procedures or care, and have had any phone calls and/or refills answered/filled and returned in a very timely manner.

Rhonda Jun 02 2020

Review for Dr. Zagrodzky

Jun 02 2020

Review for Dr. Haynes

Rheta Regian Jun 02 2020

Review for Dr. Hanysak

Jun 02 2020

Review for Dr. Fung

Absolutely the best. Christian first, Oncologists and Hematologists Doctor. He has prolonged my life after Colon Cancer since 2008. When he refers you to another Dr. he will be an expert in his field. I can say he has the best employees, they make you feel like family.

Freda Gremminger May 29 2020

Review for Dr. Okani

Dr. Freitag is a competent and compassionate physician. I have been diagnosed with a rare autoimmune disease Myasthenia gravis and where other doctors were stymied Dr Freitag calmly took control of my treatment and almost a year later I am doing well.

April Dawn Wynn May 20 2020

Review for Dr. Freitag

Best doctor in world. If it hadn’t been for him I would be in a wheelchair!

Patricia Humble May 18 2020

Review for Dr. Bednarz

Roberson May 12 2020

Review for Dr. Lazott

Melissa Anderson Apr 29 2020

Review for Dr. Myatt

Henry Shrum Apr 28 2020

Review for Dr. Zagrodzky

He's personable and professional. Most importantly, I trusted him to perform my cardiac ablations because I believe he is superbly qualified. If I ever need any further "electrical" work done, he will be my choice.

P. Bell-Lanford Apr 26 2020

Review for Dr. Zagrodzky

'Dr. B' Apr 26 2020

Review for Dr. Goldstrich

Cynthia Burgess Apr 21 2020

Review for Dr. Sanders

Dr Pape and his nurse are the best and so kind. Our young teenage daughter had to have toenail removal and surgery for chronic ingrown and infections. They kept her calm and talked to her about things she was interested in. He is an excellent podiatrist. The best one we have seen in Waco.

Jana Apr 16 2020

Review for Dr. Pape

Steve STJS Apr 08 2020

Review for Dr. Swann

He is confident and trustworthy. I am comfortable with his knowledge and skills.

Apr 02 2020

Review for Dr. Hanysak

Excellent ??????

Racquelyn D Thomas Mar 31 2020

Review for Dr. McCunniff

Came in at 8 pm on a Sunday to place a pacemaker in my husband. I appreciate his timely response to a serious condition

Mar 30 2020

Review for Dr. Myatt

Alan Mar 25 2020

Review for Dr. Haynes

Alan Mar 25 2020

Review for Dr. Barbin

Dr Stern has been my Dr. for 20 Years. I give him 5 Stars, because he has made the right Decisions each time I Have been to him with a Problem. That is an excellent Reason I give him 5 Stars.

Bennie B. Roberts Mar 20 2020

Review for Dr. Stern

He is the best physician ever. Smart, caring, always goes the extra mile.

Kay Mar 13 2020

Review for Dr. Tipton

If you just want an antibiotic without a thorough exam, Dr. Salinas is your man.

Lauren Mar 12 2020

Review for Dr. Salinas

He is a wonderful dr and cares about his patiences

Kathy Greenough Mar 03 2020

Review for Dr. Freitag

Wonderful!! Always meets my needs. Would never go anywhere else.

Dee Feb 28 2020

Review for Dr. Wilcox

Dr. Henderson is absolutely amazing. Explains in layman’s terms and has a great bedside manner. Very personable!

B Engel Feb 27 2020

Review for Dr. Henderson

Feb 26 2020

Review for Dr. Brakovec

Dr. Hoffman is top notch in my opinion. He accepted a challenge when he decided to do my surgery. I would recommend him very quickly for someone needing vascular surgery.

Feb 21 2020

Review for Dr. Hoffman

Doesn't seem to want to help in a timely manner. With heart disease, I cannot wait a year for him to complete test. It's been over 4 months since I had my cholesterol check, as of today I still have no idea what my numbers are.

Joyce Witt Feb 20 2020

Review for Dr. Havins

Dr Rolfsen was an amazing ophthalmologist. He provided thorough, compassionate care to myself and my family, was patient with my questions, and explained things well. Very friendly! Great doctor :)

NW Feb 20 2020

Review for Dr. Rolfsen Jr

Dr. Z treated me very kindly and helped me get out of my pain. He is a really good doctor.

Feb 19 2020

Review for Dr. Zielinski

Excellent Neurologist with excellent office staff. I am proud to have a christian doctor that will listen to you and take up time with you. God bless!

Vera A. Minton Feb 14 2020

Review for Dr. Soileau

Dr. Z is a good individual and I like the way he does things.

Feb 07 2020

Review for Dr. Zielinski

mad patient Feb 07 2020

Review for Dr. Pinkstaff

Dr. Z is great! He really helped me with my back pain and let me make my on choices. I didn't feel pushed to do surgery and was able to get back to work.

Feb 07 2020

Review for Dr. Zielinski

This office staff is the rudest most I considerate staff I have ever encountered

Feb 06 2020

Review for Dr. Fung

Feb 05 2020

Review for Dr. Zelinski

Jan 27 2020

Review for Dr. Porter

Kevin Jan 27 2020

Review for Dr. Bawduniak

Wonderful treatment from Dr. Ancha and spectacular staff. Very pleased!

Jan 21 2020

Review for Dr. Ancha

Jan 20 2020

Review for Dr. Haynes

Excellent cardiologist! Very clear communicator, thoughtful and good listener.

Mark Dreher Jan 19 2020

Review for Dr. Zagrodzky

Jan 18 2020

Review for Dr. Bawduniak

I was in the Hillcrest Scott and White ER in Waco for appendicitis and Dr Smith was my surgeon. He was recommended by a family member. I can not thank him enough. He was exceptional. I was in so much pain and as soon as I woke up was pain free. I highly recommend Dr Smith

Stephen Bostick Jan 15 2020

Review for Dr. Smith

Dr. Blattman is a great doctor! He listens and cares about what's going on with my health and has already made a big difference in my life and health. I'm forever grateful that he took me on as a patient.

Lois A. Jan 14 2020

Review for Dr. Blattman

Always efficient. Staff is great. Had helped me so very much.

Jan 14 2020

Review for Dr. Toor

Dr. Z and his staff are the absolute best. They always listen and are quick to respond to any questions. Since Dr. Z travels to different areas it is generally very easy to get in to see him when necessary. Only giving them a 5 star because they will not allow me to give a 50!

Vickie Burr Jan 10 2020

Review for Dr. Zielinski

Dr. Zielinski and staff were great in the procedures and steps. Staff kept on top of things. The main goal was to heal and relieve the pain. Thank you for getting me well.

Scott Stites Jan 08 2020

Review for Dr. Zielinski

Outstanding attention to his patients.

Kevin McCoach Jan 08 2020

Review for Dr. Zielinski

Jan 04 2020

Review for Dr. Huff

Two thumbs down!! In 2017 we were told that if my husbands stents failed again, he (Dr. Bawduniak) recommended amputation. Thank God we got another opinion!! His god complex and inability to own up to his mistakes costed our family dearly!

Linda in Gatesville , TX - Jan 04 2020

Review for Dr. Bawduniak

The best at what he does. I wish he had been there for my first surgery. At least he was able to fix everything.

J. G. Jan 03 2020

Review for Dr. Zielinski

Jan 01 2020

Review for Dr. Rolfsen Jr

Awesome Dr. With a deep knowledge of the body. Very few doctors care nowadays. Well, not this one. He cares right down to the heart.

Cyrus Dec 24 2019

Review for Dr. Petty

Follow-up appointment for neck surgery. Dr. Zielinski looked at MRI x-ray to ensure neck surgery was progressing properly. Discussed next follow-up appointment, removal of neck brace, use of neck now that brace has been removed. The care, staff and service was excellent!

Damiel M. Chavez Dec 18 2019

Review for Dr. Zielinski

Excellent care and treatment. Certainly gave me confidence and recommendation to keep doing what what I’m doing. Great visit thanks. Mac Thompson

G Mac Thompson Dec 12 2019

Review for Dr. Zagrodzky

Wonderful doctor. Dr Ralston has been my doctor over 30 years.

Dec 10 2019

Review for Dr. Ralston

Dec 06 2019

Review for Dr. Haynes

Office staff very kind and helpful; Doctor sees promptly and very informative and very good listener to the patient.

Patricia Stewart Dec 06 2019

Review for Dr. Zielinski

Nancy Dec 03 2019

Review for Dr. Peper

Harold Ray Emerson, D.V.M. Nov 29 2019

Review for Dr. Zagrodzky

I love seeing Dr Z. He’s very upfront and doesn’t sugar coat things. I like that. And he’s a good person from what I’ve seen

Terry Carrier Nov 25 2019

Review for Dr. Zagrodzky

LAURA D Nov 23 2019

Review for Dr. Dempsey

Marsa Poe Nov 21 2019

Review for Dr. Tipton

Dr. Dempsey is a great chiropractor. I went for my first visit last week. I am going to continue going. The office staff is amazing and I felt much better after my visit.

Sheila Nov 20 2019

Review for Dr. Dempsey

Location

Baylor Scott and White Medical Center Hillcrest

100 Hillcrest Medical Blvd, Waco, TX 76712

Frequently Asked Questions

Where is Baylor Scott and White Medical Center Hillcrest located?

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Does Baylor Scott and White Medical Center Hillcrest score well in safety ratings?