University of Tennessee Medical Center

79%

Patients that would definitely recommend
9% higher than the national average

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

America's 250 Best Hospitals Award™ (2020)

Top 5% in the nation for consistently delivering clinical quality

Outstanding Patient Experience Award™ (2018, 2017)

Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

Specialty Clinical Quality Awards

America’s 100 Best Hospitals for Critical Care Award™ (2020, 2019)

Superior clinical outcomes in treating pulmonary embolism, respiratory system failure, sepsis, and diabetic emergencies

America’s 100 Best Hospitals for Pulmonary Care Award™ (2020)

Superior clinical outcomes in treating chronic obstructive pulmonary disease (COPD) and pneumonia

Cranial Neurosurgery Excellence Award™ (2019, 2018)

Superior clinical outcomes in cranial neurosurgery

Pulmonary Care Excellence Award™ (2019, 2018)

Superior clinical outcomes in treating chronic obstructive pulmonary disease (COPD) and pneumonia

Safety Ratings

How well a hospital safeguards patients from potential complications

An event relating to foreign objects left in body during a surgery or procedure

2 ratings were worse than expected

3 ratings were better than expected

  • Death following a serious complication after surgery
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Accidental cut, puncture, perforation or hemorrhage during medical care

8 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Pressure sores or bed sores acquired in the hospital
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Respiratory failure following surgery
  • Breakdown of abdominal incision site
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
76%

Patients who gave a rating of 9 or 10
7% higher than the national average

79%

Would definitely recommend
9% higher than the national average

University of Tennessee Medical Center

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%83%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%79%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%60%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%87%84%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%59%66%

University of Tennessee Medical Center

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%64%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%64%73%

Providers

Provider Reviews

Susan C. May 21 2020

Review for Dr. Smyth

Dr. Staci Stalcup has always taken her time to find the answer to whatever my crazy body is doing at that time. She does everything she can to help you understand what's going on and why. I just love her for that.

May 19 2020

Review for Dr. Stalcup

Donna Canada May 19 2020

Review for Dr. Stephenson

TDH May 15 2020

Review for Dr. Snyder

Dr. Keenan was great to work with. He answered all our questions and was very personable. The staff are great and are very upbeat and fun.

Anonymous May 13 2020

Review for Dr. Keenan

Very informative and positive

Stephanie S. May 13 2020

Review for Dr. Gordon

It was great! We always have a good visit with Dr.Bumpus! Shes very compassionate and caring!

George and Heather May 13 2020

Review for Dr. Bumpus

Very clear about what to expect and open and honest.

A. D. May 06 2020

Review for Dr. Keenan

Best doctor I’ve had. Very thorough, caring, professional and friendly doctor. He knows his stuff. I highly recommend Dr. White.

Apr 30 2020

Review for Dr. White

I think he is a wonderful endocrinologist. He always comes in the room, talks to me, not at me. He listens and ask questions. He is top notch. I would recommend Dr. Page.

RK Apr 28 2020

Review for Dr. Page

Apr 24 2020

Review for Dr. Rankin

Kari Newman Apr 22 2020

Review for Dr. Sisk

Dr. Mccammon is not a nice person. He made my mother feel bad about herself. He said to her, "you can't sit on the couch and eat all day ", regardless of the fact that's not what she does. It is my opinion that doctors should encourage and motivate their patients, not humiliate and shame them.

Lisa Hepburn Apr 21 2020

Review for Dr. McCammon

Elizabeth S. Apr 20 2020

Review for Dr. Keenan

I trust her completely. She explains everything in detail, and is easily contacted after hours. She is a caring, compassionate physician.

Apr 18 2020

Review for Dr. Kodoth

I would not reccomend him to anyone. Instead of actually caring about what was going on with me, he was too wrapped up in texting on his phone the whole time he was in my room!

Apr 10 2020

Review for Dr. Roberts

Long Range Apr 10 2020

Review for Dr. Ivey

Iman Tahamtan Apr 09 2020

Review for Dr. Campbell

Dr Cobb listens, does not rush, finds solutions everytime I have seen her. She is so patient and shows concern and solutions. Thank you Dr Cobb

Katherine Chapman Apr 09 2020

Review for Dr. Cobb

top notch, thorough, understanding, helpful

Talea A. B. H. Apr 08 2020

Review for Dr. Gordon

Wonderful Dr who knows his stuff! I highly recommend Dr Hatcher to anyone that’s having urology issues..

RMSb Apr 04 2020

Review for Dr. Hatcher

Dr. Johnson is always sincere, thoughtful, caring and he takes the time to explain things. He is one of the Best doctors that I have ever met.

Dave Gorden Apr 04 2020

Review for Dr. Johnson

A. H. Apr 03 2020

Review for Dr. Gordon

One year ago, Dr York performed an L4 / L5 Discectomy on me. 95 % healed. Need to stretch out my back 2 or 3 times daily and I still get a little numbness in my right calf, but that’s it. I recommend Dr York all day long!

Eric Apr 03 2020

Review for Dr. York

Dr. Ange did cataract surgery on both my eyes several years ago and both are still as they should be. I also like the fact that he takes time to talk with his patients. He gets an "A" from me.

Tom Mar 30 2020

Review for Dr. Ange

Mar 29 2020

Review for Dr. McWhirter

Could not take a single 1" step without a Walker for a few weeks. I had to learn to walk again. I can't walk far or stand long. I am still in way more pain than before surgery and it's been years. I wish I chose a different doctor.

Mar 29 2020

Review for Dr. Boyer

Told me to stop the Keflex that I was taking for strep throat from my PCP. Even though she didn't have a result back yet from HER strep test. Now I have a peritonsillar abscess and have surgery scheduled for Monday. so not happy.

Santos Mar 27 2020

Review for Dr. Cuttle

Suzanne Henry Mar 27 2020

Review for Dr. Chun

Sam an Chrissy Mar 26 2020

Review for Dr. Killeffer

Mar 22 2020

Review for Dr. Hall

Regina Burns Mar 20 2020

Review for Dr. Horton

Carolyn M. Williams Mar 14 2020

Review for Dr. Bevelhimer

Dr Gordon explained everything to me in a way I would understand and gave me several options to help me with my infertility.

Brittney B. Mar 14 2020

Review for Dr. Gordon

Great experience with Dr. Gordon. He is very patient, easy to talk to, and thorough in explanation. He is very respectful and puts patients at ease.

C. K. Mar 13 2020

Review for Dr. Gordon

Dr. Keenan was wonderful. He is extremely personable with great bedside manner. He answered all my questions and concerns. Overall just a wonderful experience.

Brittany J. Mar 13 2020

Review for Dr. Keenan

Dr. Keenan seemed very knowledgeable, asked a lot of questions, and seemed very easy to trust. We appreciate the time he took to explain what he was doing, and what his recommendations are. He was personable and caring, but scientific and direct as well.

S. W. Mar 12 2020

Review for Dr. Keenan

Wonderful and supportive care!

Hannah S. Mar 12 2020

Review for Dr. Keenan

Dr. Cross always takes time to discuss any questions I have and is always professional and kind. She found an issue my former doctor never told me about. Great physician.

Tnquilter Mar 12 2020

Review for Dr. Cross

I was very comfortable and happy with my first visit; looking forward to the follow up.

Victoria D. Mar 11 2020

Review for Dr. Keenan

He listened to our questions and took the time to hear our concerns. He is did a wonderful job about explaining all options but allowing us to decide what the best decision was for our family.

Anonymous Mar 11 2020

Review for Dr. Gordon

Mar 11 2020

Review for Dr. Shanks

Poor judgment by Dr. Carly Fowler Mar 10 2020

Review for Dr. Fowler

It was great.

Anonymous Mar 10 2020

Review for Dr. Keenan

Wonderful experience throughout entire process! Was told by other doctors there was no chance of pregnancy, but Dr. Gordon was able to help us conceive a child!

Julie B. Mar 10 2020

Review for Dr. Gordon

Very gentle and caring, took time to meet with us and share our next steps, very positive.

A. F. Mar 09 2020

Review for Dr. Keenan

Jesslyn Z Mar 08 2020

Review for Dr. Hamrick Jr

Dr. Newton is Great !

Keith Cole Mar 07 2020

Review for Dr. Newton

Dr. Mendez--HUGE DISAPPOINTMENT Mar 07 2020

Review for Dr. Mendez

Dr. Connors helped me with my diet which helped my diabetes. I'm so grateful. This has helped me get healthier for myself and my family.

Angie- Alcoa, TN Mar 04 2020

Review for Dr. Connors

No one else has been able to help me get my blood pressure under control until Dr. Connors. Best decision I've ever made!

Susan - Maryville, TN Mar 04 2020

Review for Dr. Connors

Great experience he explained what he was about to do and let me know there would be no pain and he was right felt no pain

Patricia Merriman Mar 04 2020

Review for David Biddle

Very personable physician who really cares about his patients.

Mar 03 2020

Review for Dr. Ferrell

Dr. Connors is at 5 star doctor. She takes care off my whole family. She always makes us feel like family. She takes her time and listens.

Jim Mar 03 2020

Review for Dr. Connors

Dr. Connors is the BEST!!! Kind and caring!!! The staff is WONDERFUL. Make me feel like family!

Jennifer Mar 03 2020

Review for Dr. Connors

very attentive for what we had to tell. he listened to us and gave us the best way to guide us. we will follow the path and hopefully have a baby soon

Jessica K. Mar 03 2020

Review for Dr. Gordon

The staff is so very Nice ! And Dr. Reath is Amazing I had a Breast Augmentation and he was very Professional and great bedside manners. And was very helpful with helping pick my size. He done a great job and I love my New look ! I would recommend anyone to Dr. Reath !

Heather Monday Mar 03 2020

Review for Dr. Reath

Dr. Gordon is great! He was able to make my wife and I feel as comfortable as possible during this process!

D. G. Feb 29 2020

Review for Dr. Gordon

He was thorough and gave us realistic expectations.

H. D. Feb 28 2020

Review for Dr. Gordon

We had a great time this morning. Everyone was very informative and kind to us.

James W. Feb 27 2020

Review for Dr. Gordon

Dr Mihelic is our family doctor. We have full confidence in Dr Mihelic’s and his staff medical decisions.

Mark R. Feb 27 2020

Review for Dr. Mihelic

Anita Shoffner Feb 27 2020

Review for Dr. Shanks

Dr. Gordon listened to my concerns but was also very informative with all of the information he was giving to me. I look forward to the future and what it holds.

Sarah A. Feb 27 2020

Review for Dr. Gordon

Dr. Bowlin was great to us. My wife had plantar The doctor guided her through a non-invasive course of action that resulted in immediate pain relief, and no surgery. He was professional, courteous, and happy to answer all our questions. We are very happy with him!

David Faheyin Maryville, TN - Feb 27 2020

Review for Dr. Bowlin

Dr. Gordon is very knowledgeable on the IVF process. He made me feel very comfortable during the entire procedure. We are looking forward to continue working with him during our first IVF.

K. G. Feb 27 2020

Review for Dr. Gordon

A.S. Knoxville Feb 26 2020

Review for Dr. Dolacky

We gained a lot of insight into fertility in 1.5 hours....now we need to talk everything over and figure out our next steps. Dr. Gordon has a great bedside manner and we look forward to seeing him again!

E. K. Feb 26 2020

Review for Dr. Gordon

I look forward to working with Dr. Gordon and trying some new protocols.

E. W. Feb 25 2020

Review for Dr. Gordon

Dr. Gordon is very professional and patient. His explanations are very clear.

Sarah T. Feb 22 2020

Review for Dr. Gordon

Cierra is very willing to listen and help you understand the process on fertility treatment. I feel she is very honest on her recommendations on treatments

Anonymous Feb 21 2020

Review for Dr. Gordon

Listened and seemed knowledgeable

Shauna N. Feb 21 2020

Review for Dr. Gordon

Feb 21 2020

Review for Dr. Page

good and excited to begin

Benjamin G. Feb 21 2020

Review for Dr. Keenan

Hands down one of the best OBGYNs. I’ve been pregnant 8 times and she delivered my last one. I sincerely wish I had met her sooner. She is so authentic, compassionate, kind, and willing to serve with a heart of Gold!

TB Feb 19 2020

Review for Dr. Van Nes

Dr. Biddle was very compassionate to my painful state. He told me completely about my procedure, including the risks involved. Honest and straight forward. I would recommend him to anyone!!

Helen Feb 19 2020

Review for David Biddle

Great Experience Great Staff!!!!!!!!

Feb 19 2020

Review for Dr. Anderson

it was informative and very efficient

A. A. Feb 19 2020

Review for Dr. Keenan

Doctor Chung have to surges with him he done fat injection Hey has screwed my face up Look like a friggin freak thanks doctor Chung

George large Feb 19 2020

Review for Dr. Chun

I love Dr Tsapenko, very attentive and thorough. I have been a patient for 8 years.

Virginia Maples Feb 15 2020

Review for Dr. Tsapenko

Wonderful dr very caring

Cyndi Thompson Feb 15 2020

Review for Dr. Edmunds

Karen Coleman (John) husband Feb 14 2020

Review for Dr. Hecht

Feb 13 2020

Review for Dr. Tonne

She has been very helpful and always willing to help with my concerns.

Anonymous Feb 12 2020

Review for Dr. Keenan

Anonymous Feb 11 2020

Review for Dr. Gordon

Ashley McMahon Feb 11 2020

Review for Brett Garvey

Feb 11 2020

Review for Dr. Gulati

Dr. Keenan made sure I was comfortable with the procedure. He listened to me and gave options for treatment.

M. S. Feb 11 2020

Review for Dr. Keenan

nice, listened, informative, loved him!

Jonna G. Feb 11 2020

Review for Dr. Keenan

active listener, no pressure discussions

Emily G. Feb 11 2020

Review for Dr. Gordon

Cassandra M. Feb 08 2020

Review for Dr. Gordon

Current USSS patient for 5 years

Feb 07 2020

Review for Dr. Pinzon

I feel so much better after receiving my treatment

F. E. Feb 06 2020

Review for Dr. Keenan

Dr. Gordon took the time to get my whole story. He took into consideration my health profile and my beliefs. He explained the entire process and made me comfortable. All of the staff were very kind and professional.

Lindsay H. Feb 06 2020

Review for Dr. Gordon

Great experience. Good information. Very informative. All staff very pleasant.

Nicholas S. Feb 05 2020

Review for Dr. Gordon

I have had a great experience with Dr. Keenan. They really care about their patients. I would recommend them to anyone.

Sarah S. Feb 04 2020

Review for Dr. Keenan

Kind, good listener, explains things well, trustworthy

L. M. Feb 04 2020

Review for Dr. Keenan

Location

University of Tennessee Medical Center

1924 Alcoa Hwy, Knoxville, TN 37920