Tennova Healthcare-cleveland

63%

Patients that would definitely recommend
7% lower than the national average

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

2 ratings were worse than expected

  • Bloodstream infection following surgery
  • Accidental cut, puncture, perforation or hemorrhage during medical care

11 ratings were as expected

Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
66%

Patients who gave a rating of 9 or 10
3% lower than the national average

63%

Would definitely recommend
7% lower than the national average

Tennova Healthcare-cleveland

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%81%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%78%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%66%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%85%84%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%67%66%

Tennova Healthcare-cleveland

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%65%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%68%73%

Providers

Provider Reviews

Offers good suggestions. Great listener and very friendly.

Sep 04 2019

Review for Jennifer Wilson, FNP-C

I am so lucky and honored to have found Dr. Mastey. He is very professional, kind, attentive and extremely knowledgeable. I drive almost 2 hours to have an appointment with him and would never go anywhere else. Everyone in this practice are very kind and welcoming. I highly recommend this practice.

Aug 28 2019

Review for Dr. Robert Mastey, MD

Aug 28 2019

Review for Dr. William Ballard, MD

Aug 22 2019

Review for Dr. Robert Mastey, MD

Compassionate, caring and knowledgeable surgeon. I totally recommend Dr. Ballard and his staff.

Aug 18 2019

Review for Dr. William Ballard, MD

Dr. Mastey is a thorough professional! His demeanor is kind and considerate. I can’t imagine wanting anyone else to take care of my broken wrist.

Aug 18 2019

Review for Dr. Robert Mastey, MD

Great, office is very friendly and doctor was very efficient

Aug 07 2019

Review for Dr. Todd Grebner, DO

Office staff friendly and helpful. Wait time minimal. Dr. Mastey was very attentive, answered all of my questions, provided excellent care and treatment. Would recommend CSMO and Dr. Mastey.

Jul 31 2019

Review for Dr. Robert Mastey, MD

Jul 31 2019

Review for Dr. Robert Mastey, MD

I appreciate the excellent care Dr Grebner has provided to myself and my family. He answered all of my questions and gave me his recommendations for treatment options. The staff in his office were all very kind and helpful. I fully recommend Dr Grebner and this office.

Jul 25 2019

Review for Dr. Todd Grebner, DO

Dr. Hutcheson is a very patient surgeon. He has always taken the time to provide the needed care for my treatment and does not treat me like a number.

Jul 23 2019

Review for Dr. Rickey Hutcheson, DO

Jul 22 2019

Review for Dr. Rickey Hutcheson, DO

needs to be a speed in seeing patient in a timely manner

Jul 18 2019

Review for Dr. Todd Grebner, DO

Jul 15 2019

Review for Dr. William Ballard, MD

He was always very personable and explained everything well. Surgery and post-op care went extremely well with excellent results. He underpromised and over delivered on the results. I am quite pleased with all aspects of care.

Jul 12 2019

Review for Dr. Robert Mastey, MD

excellent care, entire staff was friendly and drs addressed all my concerns

Jul 07 2019

Review for Dr. Rickey Hutcheson, DO

2nd knee operations with Dr Ballard. Best knee surgeon in town. Highest of recommendations. THANKS DOC!

Jul 01 2019

Review for Dr. William Ballard, MD

Mr. Grubner was very personable and did great explaining my situation.

in Cleveland , TN - Jun 26 2019

Review for Dr. Todd Grebner, DO

I love Dr Grebner he sits and explains things to you

in Cleveland, TN - Jun 26 2019

Review for Dr. Todd Grebner, DO

Many thanks to you and your staff for all the hard work you put into getting me in for surgery this coming Wednesday.. All were sympathetic to the pain I was in an pushed very hard to get me in this Wensday space.. From the insurance on thru y'all stayed with it.Im forever greatful to all of u

in Riceville, TN - Jun 25 2019

Review for Dr. Gary Voytik, DO

Excellent doctor who considers his patients as a priority. Show respect to staff and patients. Shows his religious beliefs and prays with patient and family (If patient agrees).

in Resaca, GA - Jun 23 2019

Review for Dr. William Ballard, MD

doctor masty has done 4 surgery on me with no pain after he is one of the best

Jun 21 2019

Review for Dr. Robert Mastey, MD

I couldn’t have asked for better. Dr. Grebner has served several of our family members with excellence and compassionate care.

Cleveland, TN - Jun 19 2019

Review for Dr. Todd Grebner, DO

He is a very good dr you feel kinda rushed a little because they are so busy it would be nice to have everything discussed in writing I don’t agree with the charging of after surgery paper work

Jun 16 2019

Review for Dr. William Ballard, MD

Everyone was professional and courteous. While providing a comfortable environment.

in Harrison, TN - Jun 07 2019

Review for Dr. Robert Mastey, MD

Dr. Grebner is the best. I have been seeing him since November of last year. He performed Arthroscopic knee surgery in April on my left knee. Took time to explain the surgery and what to expect during recovery. Five star doctor.

Jun 07 2019

Review for Dr. Todd Grebner, DO

This Dr. Is great because he takes the time to hear you out and he know his stuff. Tells what's going on withbyou on terms you can understand.

May 30 2019

Review for Dr. Todd Grebner, DO

Excellent doctor. Very thorough and very attentive to what you have to say. He's the type where a conversation takes place rather than it being a one way street of them talking to you. Definitely recommend.

May 30 2019

Review for Dr. Todd Grebner, DO

Dr. Mastey is a very good Dr and takes his time with you. He also gives a very good shot in your shoulder!!!

May 27 2019

Review for Dr. Robert Mastey, MD

Dr. Mastey has been treating my Dupuytren's Contracture, and even though he has been unable to reverse the damage already done, l could not be more satisfied with his care, professionalism, and his basic "bedside manner ". Thanks for everything, and you are most appreciated!!!

May 18 2019

Review for Dr. Robert Mastey, MD

May 17 2019

Review for Dr. Rickey Hutcheson, DO

I had Recheck of hand and shoulder. I had progressed. Doctor will check me again in six week. P.T and ointment given.

May 17 2019

Review for Dr. Robert Mastey, MD

He's really a good doctor and I will recommend him to all my friends and family

May 15 2019

Review for Dr. Robert Mastey, MD

Dr. Mastey is a great doctor! I highly recommend him and appreciate everything he did for me during my recent surgery!

May 15 2019

Review for Dr. Robert Mastey, MD

It was my first visit. From the moment I walked into the reception area I knew it was going to be a great experience! Jessica greeted me with a big smile and was very helpful! Everyone seemed like they enjoyed what they were doing! Dr Mastey was very easy to talk to and made me feel at ease.

May 08 2019

Review for Dr. Robert Mastey, MD

Always helpful. He takes the time to listen and he gives the options available for treatment. Another thing I like about him is his cheerfulness which goes a long way in helping to heal.

May 06 2019

Review for Dr. Robert Mastey, MD

He was excellent. My treatment for a trigger thumb did not even hurt.

May 04 2019

Review for Dr. Robert Mastey, MD

Dr. Grebner is phenomenal. He sincerely cares for his patients and his friendliness make appointments not near as stressful. 5*’s

Apr 17 2019

Review for Dr. Todd Grebner, DO

Great communication between Dr Grebner concerning my injury and the procedure he would be doing for relief of the pain. Will definitely return if I need to in the future.

Apr 09 2019

Review for Dr. Todd Grebner, DO

Going in I was very concerned about my knee. Coming out I was educated and relieved that the condition was not what I thought. Very pleased with the whole team.

Apr 05 2019

Review for Dr. Todd Grebner, DO

The wait time was short, Dr. Mastey listened, examined then explained. I left feeling a lot better about my situation than I did before his examination.

Apr 05 2019

Review for Dr. Robert Mastey, MD

First ... check in was easy. The staff was great. The doctor was "human". The doctor listened to me. He talked to me. He never acted like he was in a hurry to get to his next patient. I would recommend this doctor.

Mar 28 2019

Review for Dr. Todd Grebner, DO

According to my health insurance website, he is accepting all patients. According to his office, he is not. Update it, you are hurting people.

Mar 26 2019

Review for Dr. Stephan Becker, MD

He diagnosed a problem I have had with my side for over a year. Excellent doctor.

Mar 25 2019

Review for Dr. Todd Grebner, DO

Mar 23 2019

Review for Dr. Robert Mastey, MD

Received shoulder injection from Dr. Grebner. He explained it very well and the pain was less than expected. He has a great sense of humor, which made me very at ease. The staff is also wonderful!

Mar 22 2019

Review for Dr. Todd Grebner, DO

GREAT! Very professional and thorough. Caring that a correct diagnosis is achieved.

Mar 22 2019

Review for Dr. Todd Grebner, DO

Mar 21 2019

Review for Dr. Todd Grebner, DO

Mar 17 2019

Review for Dr. Todd Grebner, DO

Dr Grebner is very kind and genuinely cares for his patients. Very professional and very helpful.

Mar 13 2019

Review for Dr. Todd Grebner, DO

Location

Tennova Healthcare-cleveland

2305 Chambliss Ave NW, Cleveland, TN 37311