Saint Thomas West Hospital

82%

Patients that would definitely recommend
12% higher than the national average

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

Outstanding Patient Experience Award™ (2019)

Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

2 ratings were worse than expected

1 rating was better than expected

  • Pressure sores or bed sores acquired in the hospital

10 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Respiratory failure following surgery
  • Bloodstream infection following surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
78%

Patients who gave a rating of 9 or 10
9% higher than the national average

82%

Would definitely recommend
12% higher than the national average

Saint Thomas West Hospital

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%81%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%80%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%66%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%86%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%57%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%71%66%

Saint Thomas West Hospital

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%59%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%70%73%

Providers

Provider Reviews

Dr. Biesman and all of the staff are WONDERFUL.I would give 10 stars if I could! MLW Nashville - July 2, 2020

Jul 03 2020

Review for Dr. Biesman

Laura Campbell-Greer Jul 02 2020

Review for Dr. Wright III

Dr. Stanley Lee has a noble, yet humble and kind demeanor. I find him a dedicated physician, who listens intently and answers me directly like a wise father. I am grateful to have such a wonderful nephrologist.

Apatient Jul 02 2020

Review for Dr. Lee

Stephanie Levesque Jul 01 2020

Review for Dr. Sherman

Dr. David Allen is Five Stars! He takes time to listen and is kind and caring. I have been his patient for more than 20 years and recommend him as the best physician around.

Jun 30 2020

Review for Dr. Allen

Peggy Jun 30 2020

Review for Dr. McGriff-Chatman

My visit went well. Even though the appointment was in the late afternoon, there was only a very slight wait. DR Hodrick's team at Centennial is the best. I am very happy with DR Hodrick, and have recommended him to several of my friends and acquaintances. Tim

Tim Hargrove Jun 29 2020

Review for Dr. Hodrick

Dr. Hodrick did a good job on my hip replacement. I showed many people , where he cut me. They were amazed at how good it looked. Dr. Hodrick is a caring doctor and does a good job.

S. Walker Jun 28 2020

Review for Dr. Hodrick

Very pleased. Will definitely recommend friends. My appointment was 12:30 & everything was right on time. I was treated just like I was the only patient they had that day. Everyone was very kind courteous & professional

WANDA NASH Jun 28 2020

Review for Dr. Hodrick

Ida B. Sazama Jun 26 2020

Review for Dr. Spooner

Dr, Shih was reall great Very kind.

Graves Jun 23 2020

Review for Dr. Shih

First consultation for shoulder pain. My appointment was direct, complete and appeared Dr Hodrick was knowledgeable in his evaluation.

Jun 23 2020

Review for Dr. Hodrick

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Jun 22 2020

Review for Dr. Morrison

Jun 22 2020

Review for Dr. Crosby

Legacy Health and Dr Sutton was recommended by our friend, Shirley Bornstein and our first visit lived up to all that we'd heard. We are very pleased with our choice of Doctor.

Alan and Sherry Scarboro Jun 22 2020

Review for Dr. Sutton

Kind Straight Forward and All around professional

Jun 22 2020

Review for Dr. Vanderkolk

Michelle Sharpe Jun 20 2020

Review for Dr. Abram

Would highly recommend to anyone. Very caring and took the time to explain everything well. Very well organized from first office visit until after surgery.

Aaron Jun 20 2020

Review for Dr. Hodrick

Donna Bowden Jun 20 2020

Review for Dr. Tolman

William Golden Jun 19 2020

Review for Dr. Heusinkveld

Barton E Lord Jun 19 2020

Review for Dr. Rodriguez

I would highly recommend family&friends to Dr. Samuel Crosby. He is excellent doctor .

Jun 19 2020

Review for Dr. Crosby

Wesley S Whitson Jun 18 2020

Review for George Shwab

I would definitely recommend Dr. Crosby to everyone!

Margaret Rush Jun 18 2020

Review for Dr. Crosby

Thorough and patient in explaining my treatment plan. Post op visit was excellent. Staff were kind and very helpful. Highly recommend.

Terri Stilwell Jun 18 2020

Review for Dr. Marlar

Robert O Jun 16 2020

Review for Dr. Heusinkveld

Donna K Randall Jun 16 2020

Review for George Shwab

Taylor Jun 15 2020

Review for Dr. Parker

Dr. Heusinkveld is the best doctor my husband and I have ever been a patient of. He is incredibly smart and well informed—and really takes the time to listen to you. His nurses are also terrific.

Jun 14 2020

Review for Dr. Heusinkveld

Jae Stoll Jun 12 2020

Review for Dr. Willers

Chloe Murphy Jun 12 2020

Review for Dr. Dunn

Extremely caring doctor and staff!! Wonderfully kind and intuitive! We need more doctors like Dr. Woods

Tanya L Butler Jun 11 2020

Review for Dr. Woods

I really liked him. He was friendly, efficient, and caring. I would recommend him to anyone and I'm thankful he was on duty when I arrived at his ER.

Steve Jun 10 2020

Review for Dr. Bergeron

Dr Prasad has helped me with my Clusters for years. He is always willing to help me with try different meds to see what works for me. The staff is excellent as well.

Michael Ferguson Jun 10 2020

Review for Dr. Prasad

Bobby Williams Jun 10 2020

Review for Dr. Heusinkveld

JW Jun 09 2020

Review for Dr. Lanford

All went well. Very professional.

Montee Jun 09 2020

Review for Dr. Schwaber

Everything went extremely well. He and his staff were friendly and helpful.

Bill Kelly Jun 09 2020

Review for Dr. Hodrick

Abbey Leavitt Jun 08 2020

Review for Dr. Mehr

Jun 07 2020

Review for Dr. Parker

Great doctor , great staff , excellent care was given to me from day one. Thanks again Dr. Ninan.

robert breidling Jun 06 2020

Review for Dr. Ninan

One of the best doctors in Nashville. He takes the time to listen and follows up quickly with test results. I receive prompt and efficient service.

Myra Knight Jun 05 2020

Review for Dr. Heusinkveld

Annual check up did well for 73 old man !!

Sidney Neuhoff Jun 03 2020

Review for Dr. Sutton

George A. Shwab IV, FNP-BC Jun 03 2020

Review for Dr. Wunder

I received excellent treatment from Dr. Bonau and his staff. He explained my procedure, as well as what to expect in the near future. Everyone was pleasant and professional!

Jun 03 2020

Review for Dr. Bonau

Dr Schwaber was very nice and took the time with me to listen and explain my condition. His office staff is very pleasant also

Karen Russell Jun 03 2020

Review for Dr. Schwaber

V. Winn Jun 02 2020

Review for Dr. Crosby

Excellent. Great staff.

Renaye Smith Jun 02 2020

Review for Dr. Schwaber

Jun 02 2020

Review for Dr. Haslam

Rachel Jun 02 2020

Review for Dr. Wright III

He listens and made me better. I began to fill better after my visit and I continue to improve.

K. Williams Jun 02 2020

Review for Dr. Reddick

Dr. Kaminski always provides the attentive and compassionate care. He listens to my concerns. I highly recommend him as a Neurologist.

Jun 02 2020

Review for Dr. Kaminski

Fantastic Doctor. Has been my PCP a number of years and I couldn't be more pleased with her. Always in the best spirit and willing and anxious to do the best for her patients.

Jun 01 2020

Review for Dr. Baggott

Best surgeon out there, I lived mt rhinoplasty results and wouldn't change a thing . Him and his staff makes you feel like familt and truly care and want the best for you

Cory Mcdowell Jun 01 2020

Review for Dr. Gilpin

I love dr Scarpetta. I was having many uti’s and found out I had a large kidney stone. She is very professional and gives you options and we discuss them. She is very personable And my life is so much better now

Fay copeland May 29 2020

Review for Dr. Scarpero

Dr Cohen has excellent credentials, he really seems to care about his patients. I feel privileged to be his patient and would highly recommend him. Good office staff also!

Frances May 29 2020

Review for Dr. Cohen

What a wonderful doctor. He has awesome bed side patterns. Goes beyond his duty to understand your problems and helps get the job done.

Janice Dodd May 29 2020

Review for Dr. Reddick

Office staff was very rude, including the MA/RN. Dr. Parker didn't listen to my husband and when he got the MRI results he referred him to other physician. He keep telling my husband he didn't know why he was hurting.

May 29 2020

Review for Dr. Parker

Dr. Enrich is a great ENT and friendly doctor with great bedside manner and humor. I highly recommend Dr. Enrich.

Shawn Mott May 29 2020

Review for Dr. Enrich

Steven Demask May 28 2020

Review for Dr. Ninan

The best! She was my pediatrician and did my newborn checkup and now is my sons and did his too! She is very thorough with everything and listens to all of your concerns with care. I can’t recommend her enough! ??

May 28 2020

Review for Dr. Castleberry

He and his staff are the best.

Jerald Koelman May 28 2020

Review for Dr. Li

Melody Smith May 27 2020

Review for Dr. Spooner

Sandy White May 26 2020

Review for Dr. Heusinkveld

Excellent care. He fixed a skin problem I have had for years in just several visits.

Josh May 26 2020

Review for Dr. Chen

Right rotator surgery Sept.6,2019

Rick May 26 2020

Review for Dr. Cook

Dr. Morrison has been my Dr. since 2009. He has done all 5 of my joint replacements with great success. I was able to go back to teaching PE afterward. When I go for an app't, he always takes whatever time I need to have all my questions and concerns answered. It's been a great experience!

Dolores Jones May 25 2020

Review for Dr. Morrison

May 23 2020

Review for Dr. Frexes-Steed

Dr. Morrison is the best in town on joint replacement!

MJ May 21 2020

Review for Dr. Morrison

May 21 2020

Review for Dr. Gurley

Staff understanding and caring, Dr. MacGregor saved my life or being paralyzed for the rest of my life

May 21 2020

Review for Dr. MacGregor

Dr. Willers is very professional and an excellant surgeon. He always made me feel comforatable with what I was going through. Had I not switched from my Doctors in Bowling Green to Dr. Willers The staff is wonderful.

Sheila R. May 20 2020

Review for Dr. Willers

Dr. Sutton and his staff give the kind of care that everyone craves. It is rare in today’s healthcare system for a doctor to spend as much time listening to your concerns as needed. I ALWAYS get my calls returned and my concerns addressed.

May 19 2020

Review for Dr. Sutton

Well organized. Personnel were pleasant and well informed.

Jean Gauld-Jaeger May 19 2020

Review for Dr. Morrison

I had What I considered an emergency and was worked in. The doctor is very thorough and compassionate. He diagnosed my problem and followed up. He’s been my primary care doctor for years.

Priscilla Kraemer May 19 2020

Review for Dr. Heusinkveld

I have been a heart patient w Dr Scovill since 2008. He overlapped stints and I recovered nicely at age 58. He has always been there for me and on top of any issue I might bring. I have tremendous confidence in Dr Scovill!

Jack Harlow May 19 2020

Review for Dr. Scoville

May 18 2020

Review for Dr. Morrison

Dr Hodrick and Brittany have always been responsive to my inquiries in a very timely manner. Obviously very knowledgeable, explain options and answering questions in an understandable way. This office and Dr/NP I highly recommend.

May 18 2020

Review for Dr. Hodrick

Outstanding visit. Very thorough work up in all respects.

Jack Bovender, Jr. May 18 2020

Review for Dr. Kaminski

May 15 2020

Review for Dr. Heusinkveld

Wonderful, caring doctor! She cares for you as if you are a member of her family.

Laura Keeton May 14 2020

Review for Dr. Vallejo

1st visit, on time, informative

May 14 2020

Review for Dr. Wolf

Very likely. Dr. Hodrick is the best.

Harold David Wilson May 13 2020

Review for Dr. Hodrick

Dr. Heusinkveld is very professional and compassionate. He listens attentively and if a referral is needed he always recommends the best.

May 13 2020

Review for Dr. Heusinkveld

I had a Breat Reduction done 9/2019. He did a fantastic job! Dr. Cash changed my life. His medical team and himself are absolutely amazing. They're professional and honest. I appreciate their service.

Amy Watson May 12 2020

Review for Dr. Cash

Jodie A Shackelford May 12 2020

Review for Dr. Wright

Always enjoy the visits with Dr. Morrison. He’s always good with any type of news.

Dianne Porter May 11 2020

Review for Dr. Morrison

May 10 2020

Review for Dr. Lanford

Saw several orthopedic doctors in regards to my shoulder that needs to be replaced. I choose Dr Morrison as he was extremely knowledgeable, explained everything, took time to answer my questions, and was personable.

May 10 2020

Review for Dr. Morrison

Judith Williams May 09 2020

Review for Dr. Li

Robin Thompson May 09 2020

Review for Dr. Li

May 08 2020

Review for Dr. Terry

Always upbeat and thorough. Listened to my concerns. Very professional and compassionate.

Karen May 08 2020

Review for Dr. McGriff-Chatman

She was very kind, patient, and caring. She answered all of my questions and treated me like a member of her family.

May 06 2020

Review for Dr. Bratsch

People have your need priority, friendly And professional

May 06 2020

Review for Dr. Patel

I have a lot of doctors but this office and this doctor by far is the best I've had they're very attentive they want to make sure everything is good and they're very kind and thorough

Catherine Collins May 06 2020

Review for Dr. Haslam

Location

Saint Thomas West Hospital

4220 Harding Pike, Nashville, TN 37205