Johnson City Medical Center

58%

Patients that would definitely recommend
12% lower than the national average

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Specialty Clinical Quality Awards

Cardiac Surgery Excellence Award™ (2018)

Superior clinical outcomes in heart bypass surgery and heart valve surgery

Safety Ratings

How well a hospital safeguards patients from potential complications

An event relating to foreign objects left in body during a surgery or procedure

2 ratings were worse than expected

1 rating was better than expected

  • Pressure sores or bed sores acquired in the hospital

10 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Death following a serious complication after surgery
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Bloodstream infection following surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
59%

Patients who gave a rating of 9 or 10
10% lower than the national average

58%

Would definitely recommend
12% lower than the national average

Johnson City Medical Center

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%77%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%75%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%61%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%86%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%45%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%65%66%

Johnson City Medical Center

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%48%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%63%73%

Providers

Provider Reviews

My husband has used Hamati for years and will not see anyone Elsa. He is caring and has a great bedside manner. He has always been interested in our health and our outside lives

Jun 30 2020

Review for Dr. Hamati

Dr. Das is amazing! She really cares and thoroughly explains things to me. She is the best doctor I’ve had in years!

PHALE Jun 30 2020

Review for Dr. Das

Dr fry is wonderful always take the time needed to address my concerns and truly cares.

heather farnsworth Jun 27 2020

Review for Dr. Fry

EXCELLENT!!! Had cataract surgery 1st eye in Mar.2019 2nd a few weeks later. results were great, follow up is also above reproach.

Douglas J Carter Jun 22 2020

Review for Dr. Eberhart

Just A Johnson City Local!!! Jun 19 2020

Review for Dr. May

Christy campbell Jun 17 2020

Review for Dr. Price

Mrs.Deborah Higgins Jun 11 2020

Review for Dr. Goenka

Christy campbell Jun 09 2020

Review for Dr. Price

Kathleen Jun 01 2020

Review for Dr. Wiles

Jun 01 2020

Review for Dr. Bharti

Dr. Morris treated me at the Johnson City Medical Center when I experienced a double (saddle) pulmonary embolism. He was spot on with immediate intervention, continued treatment and upgrades. A excellent physician who cares, listens and insures.

Wallace Angles May 30 2020

Review for Dr. Morris

Dr. Zajonc was a fantastic person and a great doctor. He has compassion and concerns for his patients and explains things so you understand. You could not ask for a better doctor. His staff was very kind and professional.

Carolyn May 30 2020

Review for Dr. Zajonc

Jonathan was fantastic in all aspects. Felt relief after the first visit and he was able to design a regimen that appears to have me headed toward keeping the pain away long term. Always attentive and willing to help. Would recommend to anyone looking for quality PT.

Seth Manning May 29 2020

Review for Dr. Baker

Brandon May 28 2020

Review for Dr. Zajonc

Mike May 27 2020

Review for Dr. Khan

Efficient office. Great doctor!

May 27 2020

Review for Dr. Riley

The medical profession should not be judged by his arrogance and disregard for human life. He acted like my dad's pain was funny! My dad died!

May 17 2020

Review for Dr. Beaird

Richard Adams May 14 2020

Review for Dr. Price

Dr. Hopland is awesome. He takes all the time needed. I have never felt rushed thru an appointment and always answers the many questions I have. The Hopland doctors are. very intelligent and caring group. Independent of Ballad Health which I really like.

Glenda Adams May 14 2020

Review for Dr. Hopland

Dawn McIntyre May 12 2020

Review for Dr. McKinney

NEED RESULTS FOR BRONCOSCOPY PRFORMED 01 28 2020. HAVE VISITED OFFICE 2 TIMES AND MADE PHONE CALLS WITH NO RESULTS. NOT HAPPY WITH CARE. WILL REPORT

May 08 2020

Review for Dr. Ibrahim

My husband had been struggling with back issues for about 6 months. We went to the office and met with Dr. Wiles PA. He was wonderful. Dr. Wiles then performed surgery and my husband is a back to normal. The only fault is we never saw Dr. Wiles except in the operating room.

Michael Conner May 06 2020

Review for Dr. Wiles

Virginia Ramos-Smith May 01 2020

Review for Dr. Sweet

May 01 2020

Review for Dr. Sweet

SCOTT D ROBISON Apr 22 2020

Review for Dr. Dulebohn

I am a medical frequent flyer. I am blessed to have been under the care of many great physicians-but Dr Schnell is the most caring, knowledgable,& professional doctor I have every had the good luck to be a patient of. I am very happy to give DR Schnell 10 stars !!!!!

Apr 18 2020

Review for Dr. Schnell

Dr Sweet has great bedside manners! He is very knowledgeable and really listens to what you have to say.

David Frensley Apr 10 2020

Review for Dr. Sweet

HE IS A GREAT HEAR DOCTOR, HE SAVED MY LIFE, SO WHAT ELSE CAN YOU SAY .. THANK U DOCTOR......

Robert Keesee Apr 07 2020

Review for Dr. Brahmbhatt

Dr.Grosserode has been my physician for 8 years and he is without the best doctor I have been to in my 64 years

Donnie Humprhey Apr 03 2020

Review for Dr. Grosserode

Dr B rearranged his schedule to accommodate my husbands surgery. Explained the procedure he planned to preform. After surgery explained all that had been done and answered all questions. We highly recommend.

JT for BC Apr 01 2020

Review for Dr. Brahmbhatt

Wouldn’t take me as a patient referral from my PCP for a second opinion due to me seeing another neurologist in the area. Never had the opportunity to get to be seen. Ballad doctors for ya, they are that good they can be selective. Why I go out of the area for treatment.

Not a Whaley Patient Mar 31 2020

Review for Dr. Whaley

She is friendly and is well versed with my condition. She goes out of her way to answer any questions I may have. I have never had a problem with her or her staff.

Mar 30 2020

Review for Dr. Humston

Excellent surgeon Dr price replaced my hip. He did a wonderful job. I am recovering well.

R elkins Mar 28 2020

Review for Dr. Price

He has been my primary physician for over 20 years! I trust him with my life literally!

Robin Jones Mar 27 2020

Review for Dr. Grosserode

He and his staff are Extremely arrogant.. He does not have time to speak with patients before or after surgery.. The only thing this Dr. has time for is, cashing his check from your insurance company.. I would never recommend him or his assistance to any one.. Worst experience I have ever had..

Jason N Mar 26 2020

Review for Dr. Carlsen

I would never recommend Dr Gill. He is so rude and arrogant. He would ask me a question then interrupt me before I could answer. He seemed more concerned about his time than the health of my child. Terrible listener! His educated guess was inaccurate because he failed to LISTEN.

Mar 23 2020

Review for Dr. Gill

Very distant and cold. I needed someone fast and was assigned to him. Nervous for my next visit and subsequent procedure

Mar 21 2020

Review for Dr. Massey

Great doctor, spenot hads a lot of time with me every visit. He seems very up to date on new medications and treatments. He put my pacemaker in. I would go as far as to say I have never had a doctor as good as Dr. Khan.

Steven Mcclarren Mar 19 2020

Review for Dr. Khan

Dr. Price performed my two complete hip replacement surgeries. I recovered completely and am doing fine. Dr. Price is very caring and takes time to talk and listen to you. He is a very skilled orthopedic surgeon.

George Brian Baker Mar 14 2020

Review for Dr. Price

Excellent bed side manner. Very compassionate and respected your input. Thank you Dr. Horton for taking care of me.

Susie Thomas Mar 13 2020

Review for Dr. Horton

Never had a doctor at the va take as good care of me dr. Schnellgene

Gene Rhoton Mar 09 2020

Review for Dr. Schnell

Mar 08 2020

Review for Douglas Fox

Mar 06 2020

Review for Dr. Khan

Feb 27 2020

Review for Dr. Robins

Dr Goldstein is very attentive and thorough. His bedside manner is the best. He is capable and competent answering all questions or finding the answer for you.

Suzan Harkins Feb 23 2020

Review for Dr. Goldstein

craig fanz Feb 23 2020

Review for Dr. Taylor

Feb 16 2020

Review for Dr. Boutros

Feb 14 2020

Review for Dr. Mosca

She is always pleasant and takes the time to explain things and answer any and all my questions. Her office also calls me back anytime I have a question once I leave the office

Goldie Feb 04 2020

Review for Dr. Shah

Christy campbell Feb 04 2020

Review for Dr. Price

Because of Doug Fox I feel liberated and I have more insight into my world as well as to the world of others. He tells it like it is in a professional and straight forward-way.

Jan 31 2020

Review for Douglas Fox

Awful. We show up and get rescheduled before we even see the Doctor. Both times because the Doctor didn't have time.

Jan 30 2020

Review for Dr. Aziz

Dr. Kominek saved my life. She was wonderful.

Jan 29 2020

Review for Dr. Kominek

We truly appreciate Dr Lord’s compassion and care during our families illness. This was a scary time for us and she took the time to answer our questions and make sure we understood our care. The rest of the staff was also very kind.

Jan 26 2020

Review for Dr. Lord

Sherry. Stump in Kingsport , TN - Jan 23 2020

Review for Dr. Cutshall

Straightforward about issues and any procedures. Very honest and attentive to your concerns. Treated like family and was very well taken care of.

Gutierrez Jan 22 2020

Review for Dr. Haley

This man, when informed that my father had inoperable cancer—a tumor on his superior vena cava, told my dad that the cadaver Beaird had in med school had been “done in” by a tumor in the same spot.

Lori in Bristol, Va Jan 22 2020

Review for Dr. Beaird

hannahllrose Jan 21 2020

Review for Dr. Chatelain

Jan 14 2020

Review for Dr. Price

BEWARE - Not a Christian Counselor Jan 13 2020

Review for Douglas Fox

It was time for my first colonoscopy and I was referred to Dr Fry. From my pre procedure visit to my procedure I had a great experience. Friendly staff,clean facility, and great doctor. Would highly recommend

Jan 09 2020

Review for Dr. Fry

Jan 09 2020

Review for Dr. Fry

Dr. Price provides excellent pre-op education and information regarding proposed surgery. He takes his time with patients and answers all questions prior to surgery. He is kind, courteous and on time with office visits. I would highly and without reservation recommend Dr. Price!!

Jan 07 2020

Review for Dr. Price

Michael R. Nesbitt Jan 06 2020

Review for Dr. Moody

Jan 06 2020

Review for Dr. Sivagnanam

I consulted with Dr.Bharti after a lot of research. I went to him very sick and frustrated, I wanted relief immediately. Thankfully, Dr. Bharti could see past just giving me relief. He gave me results that I couldn’t have imagined. I am forever grateful. I feel great and have beautiful results!

Sylvia Jan 04 2020

Review for Dr. Bharti

April Jan 03 2020

Review for Dr. Ramu

Very professional but personal. I not only feel so much better, but feel like I have made some dear friends.

J Wells Jan 02 2020

Review for Dr. Musick

Best Best Rehab group in the area PERIOD!!!! Great group of people!!

Gary Hubble in Kingsport, TN - Dec 24 2019

Review for Dr. Musick

Dec 14 2019

Review for Dr. Brashear

Never saw him in the 11 years I'm with them. He leaves nurses to treat people who are very sick and they die on the streets when a nurse that treats you (not him.) Decides she rather not be bothered.

Dec 14 2019

Review for Dr. Moorman

Graves goiter Dec 10 2019

Review for Dr. Aziz

Worse experience I have ever had with a doctor!! She called me a liar because she misunderstood what I was saying. She is extremely vindictive. She called me a difficult patient and told me to go to another physician. Very cold hearted with the lack of listening skills.

Dec 09 2019

Review for Dr. Aimua

I had my left hip replaced using the anterior procedure. I am two years out and well satisfied. I found Dr. Brashear and his staff to professional, and courteous. I have recommended him to my own family members.

J Gwinn Dec 05 2019

Review for Dr. Brashear

Wonderful surgeon Dec 05 2019

Review for Dr. Bharti

Excellent. Caring. Accessible. Prompt. Referred me to Vanderbilt in hopes of getting in a clinical trial. Seeing head of VU Hemotogy Clinic periodically but Dr. Spradling is doing my labs, transfusions and chemo here.

Lee Davis Dec 04 2019

Review for Dr. Spradling

Always great!

Tom s. Dec 01 2019

Review for Dr. Plemmons

Maryann S. Nov 30 2019

Review for Dr. Hjerpe

Would Highly recommend Dr Baker and staff to family and friends! Great experience!

Terri Robbins in Gray - Nov 28 2019

Review for Dr. Baker

Missawill Nov 25 2019

Review for Dr. Merrifield

Dr.Schoondyke is a very qualified and caring cardiologist.I won't trust my heart to any other dr. He also kept my family well informed with my progress in surgery! I would give him a great recommendation to anyone that needs a cardiologist

Sharon in Mountain city, TN - Nov 25 2019

Review for Dr. Schoondyke

Nov 22 2019

Review for Dr. Whaley

Great bunch of girls and Bradly. All have the knowledge and and grit to get the job done. I really am greatfull to all of them..

Mary Buck in GRAY Tn. - Nov 22 2019

Review for Dr. Musick

Nov 21 2019

Review for Dr. Watson

did colon on me was very satisfied he is a good surgeon

Charles N Nov 21 2019

Review for Dr. Cutshall

I have been twice for appointments and both times Dr. Price has been very courteous and knowledgeable about problem with my knee. We are trying everthing before I possibly have surgery.

Helen in Kingsport, TN - Nov 21 2019

Review for Dr. Price

Very good at listening and addressing the issues. He really knows all about the foot and explains why you are having pain in that area. Knows how to address issues whether it is pain or biomechanics of your shoes and/or orthotics.

suzanka Nov 21 2019

Review for Dr. Perkins

Has taken excellent care of my husband for 9+ years. Dr Kahn is very good at explaining the situation and options and what has been done.

Nov 20 2019

Review for Dr. Khan

Kind, compassionate, caring and a very good listener. Goes the extra mile for his patients.

Nov 20 2019

Review for Dr. Way

He is caring and work as with you. He is great.

Marsa Nidiffer in Kingsport, TN - Nov 19 2019

Review for Dr. Baker

Dr Kahn is my heart Dr he has saved my life I fill grateful to him I have to have stints put in and hope he does it for me thank you

Nov 18 2019

Review for Dr. Khan

He always listens!

Nov 18 2019

Review for Dr. French

Jonathan is patient, thorough, good at explaining the anatomy and the issues, and teaches well the exercises and home therapy procedures. Highly recommend.

RosanneH in Gray, TN - Nov 16 2019

Review for Dr. Baker

Three Boys Mom Nov 16 2019

Review for Dr. Stewart

Three Boys Mom Nov 16 2019

Review for Dr. McRae

Dr Maatouk is an amazing oncologist! She is very confident in her knowledge and is very reassuring to her patients. She has a straight forward approach.

Penny Chappell Nov 15 2019

Review for Dr. Maatouk

Location

Johnson City Medical Center

400 N State of Franklin Rd, Johnson City, TN 37604