Jackson - Madison County General Hospital

75%

Patients that would definitely recommend
5% higher than the national average

Safety Ratings

How well a hospital safeguards patients from potential complications

An event relating to foreign objects left in body during a surgery or procedure

4 ratings were worse than expected

9 ratings were as expected

  • Death following a serious complication after surgery
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Respiratory failure following surgery
  • Bloodstream infection following surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
74%

Patients who gave a rating of 9 or 10
5% higher than the national average

75%

Would definitely recommend
5% higher than the national average

Jackson - Madison County General Hospital

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%83%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%82%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%64%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%85%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%51%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%70%66%

Jackson - Madison County General Hospital

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%66%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%73%73%

Providers

Provider Reviews

Mom of 3 Jul 06 2020

Review for Dr. Nerland

After a bad fall Dr William's saw me with no appointment and had never seen me before as a patient. I am visiting family and from out of state. Dr William's was able to keep me calm and well informed.

Joy Kiefer Jul 03 2020

Review for Dr. Williams

First time as a new patient. Dr. Lowry answered any questions I had and is setting me up with the tests that I needed. I was so surprised how quick and efficient her team is too! Thank you for being so kind and caring! So glad to know that you will be my forever doctor!

Shirley Bledsoe Jun 25 2020

Review for Dr. Lowry

Katie Jun 24 2020

Review for Drew Freeman

Felicia Mccloud Jun 23 2020

Review for Dr. Taylor

Dr Drew is very nice and down to earth. He gives great injections in my elbow! I always appreciate his cheery disposition and care for his patients. Thank you to him and his staff!

Willie Jun 23 2020

Review for Drew Freeman

Lisa Maras Jun 20 2020

Review for Dr. Baba

DR DOLAN IS A GREAT DOCTOR! WHEN A MAN SAYS THIS IS WHAT I WOULD DO IF YOU WERE MY MOM THEN I KNOW I HAVE THE RIGHT GUY. VERY FUNNY AND MADE ME FEEL COMFORTABLE AND AT EASE WITH MY INJURY. THANK YOU DOCTOR AND YOUR STAFF

-LINDA Jun 20 2020

Review for Dr. Dolan

FANTASTIC Dr Dolan and his nurse saw me immediately for a hand infection. After a long day he still got me and saved my hand. I could not recommend anyone higher than DR Dolan and his nurse, professional, informational, courteous GREAT even when he stuck me twice with a huge needle

JACK Jun 18 2020

Review for Dr. Dolan

Ben Jun 17 2020

Review for Dr. Dolan

Amazing!

B Jun 17 2020

Review for Dr. Dolan

Tammy A. Jun 05 2020

Review for Dr. Szych

Not a fan. I went in with a list of symptoms I was having. All of them were concerning to me and my wife. He basically ignored the list and acted as though he would really rather be somewhere else. I have cancelled the follow up appointment and will be going elsewhere.

Don Jun 04 2020

Review for Dr. Brueggeman

Robin Jun 02 2020

Review for Dr. Odhav

Jun 02 2020

Review for Dr. Turner

After reading all reviews I do hope Dr. Aelion has improved. I want a doctor close to home here in Jackson that is at the top of their field.

Elaine Jun 01 2020

Review for Dr. Aelion

Best Dr at Milan ER. Caring, compassionate, sense of humor (only when appropriate, of course!). Also highly intelligent, you can almost see the wheels in his head turning as he listens to you!

Denise Thetford May 25 2020

Review for Dr. Hawkins

Very caring and concerned. Extremely knowledgeable. Patient. Very easy to talk with

Barbara Walker May 22 2020

Review for Dr. Swaim

Trudy May 20 2020

Review for Dr. Wilson

Dr. Bryan has been my doctor for almost 30 years. He takes the time to listen to my concerns, and address each one. He treats you like family which means a lot to me. He also is my Daddy's doctor. We both love him!!!! He's the BEST doctor there is!!!!

Jeanette Hendrix May 20 2020

Review for Dr. Bryan

I called to make my follow up appointment for this year and was informed that he no longer was at this address. Does anyone know where he is located now?

May 17 2020

Review for Dr. Miller

Brandy May 13 2020

Review for Dr. Walker

Me and my son both love Dr. Miller he was very nice and made sure we understood everything he was telling us Everyone in his office that we had contact with was very nice and helpful also we were very pleased and would recommend him to anyone in need if a cardio Dr.

Jennifer Sable / Trey Sable May 11 2020

Review for Dr. Miller

I love Dr. Weiner because he spends time explaining things to me.i have been going there for 8-9 years . I am pretty much a frequent flyer to the clinic so he has been the best. Everyone that works there has always treated me and my family super. I do miss Amy too. I

BONNIE GRAVES May 07 2020

Review for Dr. Weiner

Phyllis May 07 2020

Review for Dr. Smiley

Listened very well. Explained everything to me. Made me feel very comfortable. I highly recommend him.

May 02 2020

Review for Dr. Kayal

I saw dr. Davenport last year for kidney stones and I just don't understand the negative reviews. In and out with no problems. Down to earth but to the point. He made sure I knew what was going on and took care of me. I recommend him every chance I get.

Apr 24 2020

Review for Dr. Davenport

Kind

Apr 18 2020

Review for Dr. Sarkar

Dr. Smith is an exceptional doctor in every aspect! So happy with my shoulder repair. He also has a great staff.

Apr 13 2020

Review for Dr. Smith

My wife had a hysterectomy with Dr. Ball. He was very kind and responsive to all of our questions. Nobody wants to have surgery but if you have to have it you want a doctor that is experienced and caring. Dr. Ball is both. We highly recommend him.

Apr 13 2020

Review for Dr. Ball

Denise Hopkins Apr 12 2020

Review for Dr. Mitchell

Very good bedside manner.Explains things to patient’s understanding.Is very interested in your case .Although he couldn’t operate on me he followed through to get me to next dr that could.

Donna Caplinger Apr 09 2020

Review for Dr. Ragon

Sheila Kramer Apr 08 2020

Review for Dr. Dayal

Dr. Hays is very thorough and efficient. He truly takes time with his patients. Anytime I have ever sent a message through the patient portal, he responds within an hour or two. I am a nurse and have referred all of my family, pastor, and co workers to him.

Jenny Turner Mar 27 2020

Review for Dr. Hays

He saved my husband's life.

Janice Johnson Mar 26 2020

Review for Dr. Rashid

If there was zero stars I would have put that. He is not anyone I would want to take care of anyone I care about.

Mar 26 2020

Review for Dr. Shah

Mary Brittingham Mar 20 2020

Review for Dr. Baba

I had an elevated PSA blood test and he ignored it. He said that I had prostatitis. He gave me antibiotics. I eventually found out that it was cancer when I went to another doctor who actually did a biopsy to find out. I may not be cured because of this delay.

Mar 06 2020

Review for Dr. Burleson

Happy patient Mar 06 2020

Review for Dr. Nass

This was an awful experience. I have a long history of ulcers and this doctor would not even listen to me, he was completely rude and I do not understand why.

K.C. Feb 28 2020

Review for Dr. Szych

Jason P Feb 27 2020

Review for Dr. Hayden

Tiffany Lamb Feb 27 2020

Review for Dr. Baba

Love him. My son is Autistic and he is fast and really good with him

Sandee Feb 24 2020

Review for Dr. Ahmed

QHampton Feb 18 2020

Review for Dr. Payne

Feb 12 2020

Review for Dr. Howerton

Feb 08 2020

Review for Dr. Green

Dr V is extremely qualified and very competent! He worked with Dr Wright and saved my life in 2008 when I had stage 3 breast cancer. I feel very thankful to have had him as my surgeon! Thank you so much to both of you, for being my wonderful drs!

Feb 07 2020

Review for Dr. Villarreal

Dr Dayal and his staff always listens and is very good at taking care of any issues I have. He’s always managed to get my medications approved after Florida blue denies it.

Feb 05 2020

Review for Dr. Dayal

She has too many clinic within this area so she is not always available when you need her and often forgets or overlooks the needs of her patients . Which leads to prolong lack of personnel care.

Mamie L Goolsby Jan 31 2020

Review for Dr. Jennings

Edward Cookenham Jan 31 2020

Review for Dr. Staton

Loretta Killian Jan 26 2020

Review for Dr. Berry

Jackson, TN - Jan 17 2020

Review for Dr. Payne

Jan 04 2020

Review for Dr. Studtmann

I was thoroughly impressed with Dr. Seaton. He talks to you like your a person, eye contact, and explains things so that you understand. He is a caring and God fearing doctor.

Ramona Johnson Dec 14 2019

Review for Dr. Seaton

Friendly staff Dr. Tozer did a great job with the veins on my legs now I am not ashamed to wear shorts.

Wanda Dec 11 2019

Review for Dr. Tozer

Sydney Dec 10 2019

Review for Dr. Welsch

Changed doctors because of the inability to get in so I made an appointment with Dr Perkins office and got in with no problems. He was very knowledgeable and took the time to discuss my issue. My mother in law saw him and he really helped her through her problems.!

Donna DeBok Dec 06 2019

Review for Dr. Perkins

He’s very sweet and patient. He is conscious of time and efficient. He follows up even though he’s an urgent care doctor. I highly recommend Dr. Ragon.

Dec 04 2019

Review for Dr. Ragon

I went to see Dr. Wardlow to get established with a new doctor after moving to Jackson. She was very attentive and responsive to my concerns and questions. I am very happy to have chosen her as my new Doc!!

Leanne Braddock Nov 30 2019

Review for Dr. Wardlow

Celestia McCullar Nov 25 2019

Review for Dr. Wardlow

Nov 19 2019

Review for Dr. Dolan

ReRe Nov 18 2019

Review for Dr. Nass

Dr. Naik performed an upper and lower scope on me. She was very informative about what was going to take place. She spoke with my husband after the procedure to give him my results.

Nov 15 2019

Review for Dr. Naik

Great Heart Surgeon. He implanted a defibrillator in my husband. Best bedside manner ever! I would highly recommend him.

Christiansburg , VA - Nov 02 2019

Review for Dr. Rodriguez

Surgery when went will still healing but well I do recommend tozer if you need scope or gallbladder surgery

Jlh Nov 01 2019

Review for Dr. Tozer

Always very helpful and very knowledgeable and trustworthy

Glenice Mayfield Oct 30 2019

Review for Dr. Patel

Horrible experience Oct 24 2019

Review for Dr. Helm

I was a patient for 3-4 years. I am a senior citizen. I never had an EKG, not much guidance on diet for my diabetes, and fairly brief visits giving little information

Oct 22 2019

Review for Dr. Honeycutt

Althea Oct 18 2019

Review for Dr. King

Dr. Shah is very knowledgeable and kind. I would highly recommend him.

Oct 17 2019

Review for Dr. Shah

Jose Velazquez Oct 15 2019

Review for Dr. Antwine III

Oct 07 2019

Review for Dr. Haltom

Have been a patient of Dr. Machra for 10 years! Very knowledgeable and caring Dr. Continually studies to become more expert regarding problems and diseases Her patients have.

Joe Hayden Oct 01 2019

Review for Dr. MacHra

Would give 0 stars if I could. He is incredibly disrespectful to nurses and fellow staff. It is clear that he does not care at all about his patients. Seek care elsewhere!!

Very unhappy with Dr. Bansal Sep 19 2019

Review for Dr. Bansal

Sep 18 2019

Review for Dr. Head

He relates to me as if I were the only patient he is seeing that day! He did my knee surgery and I have had an excellent outcome.

GPC Sep 17 2019

Review for Dr. Ragon

My father has dementia and Dr Myatt is Very compassionate and kind with him. He is very attentive listener to all concerns. He refers out when he feels situation out of his scope of practice.

Sep 14 2019

Review for Dr. Myatt

Top rated in my eyes helped me for several years and I can’t say enough about Dr. Schmidt

William Toombs Sep 11 2019

Review for Dr. Schmidt

Jackson, TN - Sep 08 2019

Review for Dr. Homberg

I see Dr. Hayden twice a year for checkups and in between as necessary. He is as fine and caring a Christian doctor as there is, and his staff is staff is great. He takes real time with every patient, so patience is helpful while waiting for him. It is worth the time.

Richard M. Sep 08 2019

Review for Dr. Hayden

Sep 05 2019

Review for Dr. Adetunji

Dr Kovalic is just so wonderful with an amazing caring staff. So kind and patient. Love them. Celebrating 5 years colon cancer free yeah!!

Lisa Maras Sep 05 2019

Review for Dr. Kovalic

He is great! He tells the truth!! He us forth coming.... He’s bright and Real. His info has made a huge POSITIVE impact on my hubby’s (Type 2, chronic pancreas) health and mine (breast cancer, ravages of ‘preventive’ Rxs). Wish he had a practice in my town! I listen to him on YouTube.

Bonnie Millage Sep 03 2019

Review for Dr. Berry

The best doctor! I wouldn't want to ho any where else!

Jan Aug 28 2019

Review for Dr. Wilson

Really smart and great doctor

Aug 26 2019

Review for Dr. MacHra

Aug 22 2019

Review for Dr. Head

D. Colgrove Aug 22 2019

Review for Dr. Myers

I have been going to Dr Neel at least 12 yrs. He is the best. I have to have my eyes checked frequently for a condition and he has had special training in my problem. He has the best demeaner. He is a quiet man but very very nice!

Joanna D Aug 13 2019

Review for Dr. Neel

Dr Baba has gotten my husband’s diabetes under control as it never has been. Sam listens to what he tells him. He is very informative and patient.

Aug 06 2019

Review for Dr. Baba

Ted R. Fields Aug 05 2019

Review for Dr. Mohamed

Carol Steward Jul 30 2019

Review for Dr. Murray

The staff was great and the office was very clean and comfortable. My procedure was done and my recovery went well with no problems.

Maurice Verser Jul 30 2019

Review for Dr. Taylor

On a scale of 1-10: I will give him a negative 1. He almost let me die last year.

D. Hill Jul 29 2019

Review for Dr. Szych

Horrible staff. Stay away.

Jul 25 2019

Review for Dr. Chase

He is very anxious and doesn't seem to have it together. He seems to question his own judgement. I didn't feel safe with him personally or physically.

Redhead Jul 17 2019

Review for Dr. Truett

Not very thorough at all. I left his office and did not return.

Jul 17 2019

Review for Dr. Patel

Location

Jackson - Madison County General Hospital

620 Skyline Dr, Jackson, TN 38301