CHI Memorial Hospital Chattanooga

81%

Patients that would definitely recommend
11% higher than the national average


CHI Memorial Hospital Chattanooga is a medical facility located in Chattanooga, TN. This hospital has been recognized for Outstanding Patient Experience Award™, Pulmonary Care Excellence Award™, and more.

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

Outstanding Patient Experience Award™ (2021, 2020, 2019)

Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

Specialty Clinical Quality Awards

Pulmonary Care Excellence Award™ (2021, 2020)

Superior clinical outcomes in treating chronic obstructive pulmonary disease (COPD) and pneumonia

Stroke Care Excellence Award™ (2020, 2019)

Superior clinical outcomes in the care and treatment of stroke

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

4 ratings were worse than expected

2 ratings were better than expected

  • Pressure sores or bed sores acquired in the hospital
  • Deep blood clots in the lungs or legs following surgery

7 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Bloodstream infection following surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
78%

Patients who gave a rating of 9 or 10
9% higher than the national average

81%

Would definitely recommend
11% higher than the national average

CHI Memorial Hospital Chattanooga

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%83%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%80%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%62%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%87%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%54%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%66%66%

CHI Memorial Hospital Chattanooga

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%66%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%71%73%

Providers

Provider Reviews

Brenda Sheets Sep 24 2021

Review for Dr. Smalley

Dr. Richardson has taken care of me several times and I'm always pleased with the results! Great Doctor!

Sep 24 2021

Review for Dr. Richardson

Dr Arnold repaired a torn biceps tendon. The surgery went great and 3 months later, not six months as he said recovery would probably be, I’m doing great! My strength has returned. My biceps muscle is almost back pre injury. Dr Arnold knows his stuff! I highly recommend him.

Jesse Wilson Sep 23 2021

Review for Dr. Arnold

Angela listens and understands what I am saying. Very responsive

Betty Standefer Sep 23 2021

Review for Angela Ogle

Caring and expert. Dr Mastey diagnosed a problem with my hand that two other drs. missed. Genuine and intelligent, I recommend him highly.

James Laughlin Sep 21 2021

Review for Dr. Mastey

Location

CHI Memorial Hospital Chattanooga

2525 Desales Ave, Chattanooga, TN 37404

Frequently Asked Questions

Where is CHI Memorial Hospital Chattanooga located?

Has CHI Memorial Hospital Chattanooga won any recent awards from Healthgrades?

Does CHI Memorial Hospital Chattanooga score well in safety ratings?