Roper St. Francis Healthcare - Bon Secours St. Francis Hospital

82%

Patients that would definitely recommend
12% higher than the national average

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

Outstanding Patient Experience Award™ (2020, 2019, 2018)

Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

Specialty Clinical Quality Awards

America’s 100 Best Hospitals for General Surgery Award™ (2020)

Superior clinical outcomes in bowel obstruction treatment, colorectal surgeries, gallbladder removal, esophageal/stomach surgeries, and small intestine surgeries

America’s 100 Best Hospitals for Stroke Care Award™ (2020)

Superior clinical outcomes in the care and treatment of stroke

Cranial Neurosurgery Excellence Award™ (2020, 2019)

Superior clinical outcomes in cranial neurosurgery

Critical Care Excellence Award™ (2020, 2019, 2018)

Superior clinical outcomes in treating pulmonary embolism, respiratory system failure, sepsis, and diabetic emergencies

Gastrointestinal Care Excellence Award™ (2020)

Superior clinical outcomes in colorectal surgeries, gallbladder removal, esophageal/stomach surgeries, small intestine surgeries, and treating bowel obstruction, gastrointestinal bleeds, and pancreatitis

Neurosciences Excellence Award™ (2020)

Superior clinical outcomes in stroke care and neurosurgery

Pulmonary Care Excellence Award™ (2020)

Superior clinical outcomes in treating chronic obstructive pulmonary disease (COPD) and pneumonia

America’s 100 Best Hospitals for Pulmonary Care Award™ (2019, 2018)

Superior clinical outcomes in treating chronic obstructive pulmonary disease (COPD) and pneumonia

Stroke Care Excellence Award™ (2019, 2018)

Superior clinical outcomes in the care and treatment of stroke

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

3 ratings were worse than expected

1 rating was better than expected

  • Pressure sores or bed sores acquired in the hospital

8 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Hip fracture following surgery
  • Acute kidney dysfunction following surgery
  • Respiratory failure following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Bloodstream infection following surgery
  • Breakdown of abdominal incision site
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
79%

Patients who gave a rating of 9 or 10
10% higher than the national average

82%

Would definitely recommend
12% higher than the national average

Roper St. Francis Healthcare - Bon Secours St. Francis Hospital

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%84%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%83%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%75%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%89%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%62%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%76%66%

Roper St. Francis Healthcare - Bon Secours St. Francis Hospital

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%64%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%69%73%

Providers

Provider Reviews

Jul 30 2020

Review for Dr. Hochman

I've known Dr. Mahoney since he was a teenager.He's a very caring person and a great doctor.

Chris Rodia Jul 25 2020

Review for Dr. Mahoney

Dr Varadi is amazing! She is caring and efficient. We are so glad we found her. She was calming and knowledgable. Highly recommend,

Jul 25 2020

Review for Dr. Varadi

Rebecca Jul 24 2020

Review for Dr. Kubinski

Sarah Johnson Jul 24 2020

Review for Dr. Firilas

I've been a patient of His for a couple/few years now. I've had a quadruple bypass, ten stents, a pacemaker/defibrolator, and a low ef of 30-35. He's pretty much keeping me alive. I'ld recommend Him and the practice to anyone. Staff is VERY friendly, and Dr Hicks has a GREAT Bedside manner.

Dave D in Conway Jul 21 2020

Review for Dr. Hicks

N/A

Karen Pine Jul 20 2020

Review for Dr. Frizelle

Jul 19 2020

Review for Dr. Buncher

Amanda Jul 18 2020

Review for Dr. Ottinger

Wes Jul 12 2020

Review for Dr. Stuart

Jul 11 2020

Review for Dr. Schlesinger

He is warm and very knowledgeable

Shaun Haggertt Jul 10 2020

Review for Dr. Smith

He is a great surgeon. He performed my dad's shoulder surgery. We had some issues afterward, and he came by the house to correct things.

Jul 10 2020

Review for Dr. Schoderbek

Dr. Oakman always listens to my concerns and discusses various treatments/solutions. She is trustworthy and all around an awesome human.

Sherry Jul 06 2020

Review for Dr. Oakman

I had a mitral valve repair 4 weeks ago and am recovering wonderfully. Dr Ross, his staff and the Roper nursing staff was as good as any I have experienced. I would highly recommend him to anyone needing surgery. Neil B. Hilton Head

Neil Boderman Jul 04 2020

Review for Dr. Ross

Dr. Newton is the type of practitioner who takes the time to talk with you. He is caring, kind, patient and works with you to find the best solutions. He has been my MD for 25 years. I recommend him to all who want a doctor who listens. Lastly, the wait times are short!

Jul 03 2020

Review for Dr. Newton

Isabel and Mark Pfeffer Jul 02 2020

Review for Dr. Royall

Shirley Bowen Jun 29 2020

Review for Dr. Mathews

Carole Jun 27 2020

Review for Dr. Haskins

Dr. Young and staff provided excellent care pre/ post operation for a total shoulder replacement. Dr. Young and his staff are very informative and accommodating.

TFH Jun 26 2020

Review for Dr. Young

Dr. Frain was knowledgeable and explained options clearly. His nurse, Steve, is excellent. I have no issues with the office staff

David N Jun 25 2020

Review for Dr. Frain

Jun 24 2020

Review for Dr. Coker

Dr. Sandhu saved my husbands life!! She stood up for him against the pulmonary doctor and got him on tract. Wonderful doctor!!

Robin M Haynes Jun 23 2020

Review for Dr. Sandhu

Excellent. Listening

Jun 22 2020

Review for Dr. Cain

J Manigault Jun 13 2020

Review for Dr. Keffer

Dr Brown was patient, caring & a true professional. His entire office staff is very professional. His office is very clean & I had no wait time at all.

Jun 12 2020

Review for Dr. Brown

Katie Secrest Jun 10 2020

Review for Dr. Pagan

Dr. Trantham, is an amazing Dr. She takes care of me and yes,I would recommend her to my friends.

Gail Barrow Jun 08 2020

Review for Dr. Trantham

Routine physical. He was thorough and listened attentively to my concerns.

Michael Wingard Jun 04 2020

Review for Dr. Cain

Attentive and listens to what you are saying to understand the whole picture/patient. Caring!

Jun 04 2020

Review for Dr. Frizelle

He's been my doctor for the last 4 years and I can genuinely say he cares. He ask questions and he listens to my concerns. Very honest and dependable.

Jun 04 2020

Review for Dr. Yuen

Alex Jun 02 2020

Review for Dr. Ottinger

This was my first virtual appointment with Dr. DeBerry; She was every bit as thorough and attentive as if I was there. All labs and notes from other doctors were discussed and she knew exactly what I had been through since my last visit. Took time to answer all my concerns .

Susan R Donofrio May 29 2020

Review for Dr. Deberry

Dr Ramsay is a great doctor, always takes time to hear your problems and talks through your diagnosis.

Diane Leland May 28 2020

Review for Dr. Ramsay

Mrs Shideler May 28 2020

Review for Dr. Ohlson

My best oncologist now..

Frank Bautista May 27 2020

Review for Dr. Lingerfelt

Excellent dr highly recommend. Always available when I need him. I have him for 7 years.

Eser Okay May 23 2020

Review for Dr. McLaughlin

Michelle May 23 2020

Review for Dr. McIntosh

my visit was exeellent. excellent doctor and staff

milton clemons May 20 2020

Review for Dr. Irions

Tim May 16 2020

Review for Dr. Angelos

My yearly annual checkup went well and everyone was very courteous and very professional

Karen R Snipe May 15 2020

Review for Dr. Frizelle

Gene May 14 2020

Review for Dr. Carney Young

Elia Martinez May 13 2020

Review for Dr. Dawson

Dr. Deberry is a outstanding physician very competent and effective and through.

Brown May 12 2020

Review for Dr. Deberry

I did not have a good first experience with him. His office wait time was ridiculous. He seemed rushed and like he didnt want to be bothered. I left with no answers and it's hard to get ahold of his nurse. Not the place for me!

No thanks May 12 2020

Review for Dr. Wingo

He is my sister's doctor and she is satisfied with him. Unfortunately we have never been able to get set up on his patient portal with numerous attempts.

Marcia May 11 2020

Review for Dr. Gleaton

May 10 2020

Review for Dr. Coker

Great mind and great bedside manner. Worth traveling to see.

May 07 2020

Review for Dr. Mathews

Elizabeth L. May 07 2020

Review for Dr. Nussbaum

Dr. Orcutt has helped me find my way after my diagnosis in January. I feel his skill is at a level that leads to trust and I am very comfortable with him.

Julie Saunders Monroe May 06 2020

Review for Dr. Orcutt

Great doctor. Very thorough and conservative.

May 04 2020

Review for Dr. Ernst

I think some of these bad reviews are confusing the roles of a psychiatrist and a talk therapist. I really liked Dr. Coker; she's direct and concise, listened to my concerns and gave me a few options for treatment. I felt comfortable and that she's a very competent doctor.

Apr 30 2020

Review for Dr. Coker

Michelle Wilson Apr 29 2020

Review for Dr. Bowen

I've been going there for about 2 years now. Very caring doctor.

Stephanie Apr 28 2020

Review for Dr. Katz

Dr. Mughelli took wonderful care of me! He was very informative and caring.. I went to him scared and confused about my case. He walked me through all the available information and made sure I was comfortable before and after my surgery..

Glenda L Smalls Apr 27 2020

Review for Dr. Mughelli

Natalie Duvall Apr 27 2020

Review for Dr. Donaldson

Amazing and caring doctor!

Apr 23 2020

Review for Dr. MacIlwaine

Superb doctor. He listens. Responsive.

Jerry Simmons Apr 17 2020

Review for Dr. Hickman

Apr 16 2020

Review for Dr. Shaffer

Chelsea Apr 11 2020

Review for Dr. Irions

I loved the telehealth call. The only thing missing was the hands on exam! But I love Abby Gass. I’m so sad that she is moving out of state.

Apr 08 2020

Review for Dr. Gass

Bill LeJeune Apr 04 2020

Review for Dr. Kassur

HE IS A GOOD DOCTOR

Apr 02 2020

Review for Dr. Hepburn

Corey W. Apr 02 2020

Review for Dr. McLees

Apr 01 2020

Review for Dr. Hallmark

I've had positive experiences with Dr Bahadori at every appointment and I wanted to thank him today on NATIONAL DOCTORS DAY.

Barbara Boland Mar 31 2020

Review for Dr. Bahadori

Very little wait time and all needs were met. She patiently listens to your concerns and never rushes you. I will miss her!

Gigi Thompson Mar 30 2020

Review for Dr. Gass

Dr. Grover is the best ever. OK, I was somewhat panicked by Covid-19, really thought I had a bad cold but wasn’t sure. He asked all the right questions, promptly diagnosed my condition and prescribed meds and ‘get well’ things to do. He is a compassionate and expert practitioner.

John Maginn Mar 27 2020

Review for Dr. Grover

Excellent Doctor!! Went in the 24th had me in for procedure 25th has been my Dr many years would not want another!

Pam Mar 26 2020

Review for Dr. Goodear

She has been my primary care for almost 4 years and she’s very through and helpful! Her staff is very responsive and helpful also!!

Trisha Mar 26 2020

Review for Dr. Lominchar

Mrs. B. Mar 26 2020

Review for Dr. Pappa

Dr. Dawson is a very knowledgable Physician. I appreciate her honesty and her expertise. I'm able to express any concerns with her and she is right on it! Thank you Dr. Dawson for your service! :-)

A. Dunn Mar 19 2020

Review for Dr. Dawson

Dr. Robert Cain is very calm and show genuine concerns and caring services for his patients. His diagnosis are always on target! I highly recommend him as a Family Internist.

Michele Mar 18 2020

Review for Dr. Cain

I have been seeing Dr. Steele for about 8 years now. I met him when I was admitted into the hospital through the emergency room. He is one of the best and nicest doctors I have met. I highly recommend him. He is knowledgeable and has a wonderful bedside manner.

L Frye Mar 18 2020

Review for Dr. Steele

Excellent appointment. He has healed my wound and been so encouraging and smart!

Ana María McCaa Mar 18 2020

Review for Dr. Santamaria

David B. Reynolds Mar 17 2020

Review for Dr. Kassur

Mar 17 2020

Review for Dr. Borders

DR Saylors gave me a new lease on life. Her and her staff are wonderful. I thank God every day for here. They are the best. DR Saylors saved my life. Nothing else needs to be said.

Dana in Goose Creek Mar 12 2020

Review for Dr. Saylors

Dr Murphy is the best doctor I’ve ever seen. He is super smart and extremely easy to talk to. His bedside manner and patience are extraordinary. He is very compassionate about food allergies as he has them himself. He genuinely cares about his patience and I have complete confidence in him

Mar 12 2020

Review for Dr. Murphy

I have never experience this type of customer service. They are so friendly and always there to help. I wish there were more stars

Juanita Jones Mar 11 2020

Review for Dr. Akom

Carolyn Hines Mar 11 2020

Review for Dr. Geer

Dr Kusser always makes sure I know what my problem is and explains how we going to fix it! She listens and answers questions even if there silly questions! Am very happy with her!

Maria Jarecki Mar 10 2020

Review for Dr. Kassur

Dr. Frizelle has all my trust in directing my health issues. I especially like the manner in which she covers all aspects of my health status. I alone have the right to determine who administers to me and I choose her.

Jim Phelps Mar 10 2020

Review for Dr. Frizelle

My experience has been very good. Dr Datta is very courteous, thorough and professional as is all the staff I have had interaction with.

Hubert Craig Mar 08 2020

Review for Dr. Datta

A very professional kind and courteous doctor with a clean office, latest technology, and answers all your questions and concerns. A wonderful, loving and professional staff.

Dawn Horton Mar 06 2020

Review for Dr. Mughelli

I didn't know he retired in December 2019....but well deserved. Great Ortho Surgeon, will be missed.

kab Mar 06 2020

Review for Dr. Caldwell

Stacie Woodruff Mar 05 2020

Review for Dr. Kettinger

Mar 04 2020

Review for Dr. Kalinsky

Doctor Kirchoff was very complete and easy to understand about his treatment plan for me. He has a lot of compassion for his patients

Linda Connor Lombardo Mar 03 2020

Review for Dr. Kirchoff

Awesome! Dr. Megan Baker is a wonderful and caring doctor. I love her. She is so understanding and caring. She is very concerned for her patients and their well-being. She is awesome! I feel so comfortable with Dr. Baker and she is so understanding. What an awesome doctor!!!

Mar 03 2020

Review for Dr. Baker

Dr. DeBerry is always friendly and professional. She makes you feel at home.

Mar 02 2020

Review for Dr. Deberry

Janemarie Strobel Feb 29 2020

Review for Dr. Domm

Darrell Tincher Feb 29 2020

Review for Dr. Haskins

Feb 29 2020

Review for Dr. Noriega

Impressive, down to earth physician. Could not have felt more comfortable....thank you Dr. Ellett, glad I met you.

Adam Guise Feb 29 2020

Review for Dr. Ellett

MelMac Feb 29 2020

Review for Dr. Kassur

Location

Roper St. Francis Healthcare - Bon Secours St. Francis Hospital

2095 Henry Tecklenburg Dr, Charleston, SC 29414

Frequently Asked Questions

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