Bon Secours St. Francis Hospital

82%

Patients that would definitely recommend
12% higher than the national average


Bon Secours St. Francis Hospital is a medical facility located in Charleston, SC. This hospital has been recognized for Outstanding Patient Experience Award™, America’s 100 Best Hospitals for General Surgery Award™, and more.

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

Outstanding Patient Experience Award™ (2020, 2019, 2018)

Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

Specialty Clinical Quality Awards

America’s 100 Best Hospitals for General Surgery Award™ (2020)

Superior clinical outcomes in bowel obstruction treatment, colorectal surgeries, gallbladder removal, esophageal/stomach surgeries, and small intestine surgeries

America’s 100 Best Hospitals for Stroke Care Award™ (2020)

Superior clinical outcomes in the care and treatment of stroke

Cranial Neurosurgery Excellence Award™ (2020, 2019)

Superior clinical outcomes in cranial neurosurgery

Critical Care Excellence Award™ (2020, 2019, 2018)

Superior clinical outcomes in treating pulmonary embolism, respiratory system failure, sepsis, and diabetic emergencies

Gastrointestinal Care Excellence Award™ (2020)

Superior clinical outcomes in colorectal surgeries, gallbladder removal, esophageal/stomach surgeries, small intestine surgeries, and treating bowel obstruction, gastrointestinal bleeds, and pancreatitis

Neurosciences Excellence Award™ (2020)

Superior clinical outcomes in stroke care and neurosurgery

Pulmonary Care Excellence Award™ (2020)

Superior clinical outcomes in treating chronic obstructive pulmonary disease (COPD) and pneumonia

America’s 100 Best Hospitals for Pulmonary Care Award™ (2019, 2018)

Superior clinical outcomes in treating chronic obstructive pulmonary disease (COPD) and pneumonia

Stroke Care Excellence Award™ (2019, 2018)

Superior clinical outcomes in the care and treatment of stroke

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

3 ratings were worse than expected

1 rating was better than expected

  • Pressure sores or bed sores acquired in the hospital

8 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Hip fracture following surgery
  • Acute kidney dysfunction following surgery
  • Respiratory failure following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Bloodstream infection following surgery
  • Breakdown of abdominal incision site
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
79%

Patients who gave a rating of 9 or 10
10% higher than the national average

82%

Would definitely recommend
12% higher than the national average

Bon Secours St. Francis Hospital

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%84%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%83%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%75%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%89%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%62%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%76%66%

Bon Secours St. Francis Hospital

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%64%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%69%73%

Providers

Provider Reviews

Very easy to talk to, non-judge mental. He is actually there to help you instead of just there to make a buck.

Brian R Sep 15 2020

Review for Dr. Ellett

Thank you Dr. McLaughlin for your outstanding care & great office support. Highest recommendation.

Joan Duncan Sep 12 2020

Review for Dr. McLaughlin

Dr. Lingefelt has been my oncologist for the past three years. He is kind, patient, and very knowledgeable. He listen to your concerns and have answers. Thank you Dr. Lingefelt.

Sep 08 2020

Review for Dr. Lingerfelt

Andy S. Sep 07 2020

Review for Dr. Picard

Friendly professional and courteous. Very easy to talk to and he listens. The entire staff is wonderful to work with.

Sofia Sep 05 2020

Review for Dr. Irions

Awesome! He listens and shows that he cares.

Sep 03 2020

Review for Dr. Saunders

Dr Julia Saylors and her staff are true professionals. They genuinely care about you. She is a wonderful listener, which is hard to find in these days of time restraints! They make you feel like family. Great experience!

Sherri Aug 31 2020

Review for Dr. Saylors

Dr Ernst has been my doctor for many years and has either treated a condition or performed surgery. I have the utmost confidence in him. He has also operated on all the members of my family. Today's visit was the typical one I have come to expect. That is why I can select all the entries below.

Aug 30 2020

Review for Dr. Ernst

Nurse Thacker is great. Definitely recommend. Low stress and understanding.

Aug 29 2020

Review for Sara Thacker

Herb Whittard Aug 29 2020

Review for Dr. Kinney

Fantastic doctor!! I have been so disappointed with the Primary Physicians in Summerville. Walked into Urgent Care for Labs and ended up seeing Dr. Grover. He listened, understood and I left completely satisfied. Wish he had his own practice. Thanks for the caring, means soo much!!

Barbara Ann Aug 26 2020

Review for Dr. Grover

Best MD in town! One of the best in the entire State in fact!

Laurens Vaughan Aug 25 2020

Review for Dr. Wright

He is too busy now. Had him for years and he is a good doctor but can't get a call back for days now. Never able to get a staff person on the phone to talk to when I call either. leaving.

Julie L Iacono Aug 21 2020

Review for Dr. Durrence

I am a new patient for Dr Pappa but not new in Rheumatology offices. I ca say with certainty that she is the doctor I was looking for. She cares immensely about her patients.

Aug 21 2020

Review for Dr. Pappa

Dr. Ernst completed two carpal tunnel release surgeries for me this year, February 2020 and August 2020. He is very thorough and explained everything to me each step of the way.

Cindy Echols Aug 18 2020

Review for Dr. Ernst

Pamela Andren Aug 13 2020

Review for Dr. Quinn

Amy G Smith Aug 13 2020

Review for Dr. Ernst

Stephan M. Reavis Aug 12 2020

Review for Dr. Hubbard

2nd generation patient of Dr. Weinstein who delivered my sister & my son. The best Dr. in the nation as far as I am concerned. Treats me like an individual not a number. Attentive & caring. Office runs like a well-oiled machine. Hope he never retires.

Christy Aug 06 2020

Review for Dr. Weinstein

NATHAN CLARK Aug 05 2020

Review for Dr. Smith

Very easy to talk with. He's caring and compassionate about his patients. We never feel rushed during appointments.

AMartin Aug 04 2020

Review for Dr. Ellett

He’s been my family doctor for years. He more than a doctor he cares about you. If you get Dr.Kuhns as you doctor you are lucky.

Aug 03 2020

Review for Dr. Kuhns

Jul 30 2020

Review for Dr. Hochman

I've known Dr. Mahoney since he was a teenager.He's a very caring person and a great doctor.

Chris Rodia Jul 25 2020

Review for Dr. Mahoney

Dr Varadi is amazing! She is caring and efficient. We are so glad we found her. She was calming and knowledgable. Highly recommend,

Jul 25 2020

Review for Dr. Varadi

Rebecca Jul 24 2020

Review for Dr. Kubinski

Sarah Johnson Jul 24 2020

Review for Dr. Firilas

I've been a patient of His for a couple/few years now. I've had a quadruple bypass, ten stents, a pacemaker/defibrolator, and a low ef of 30-35. He's pretty much keeping me alive. I'ld recommend Him and the practice to anyone. Staff is VERY friendly, and Dr Hicks has a GREAT Bedside manner.

Dave D in Conway Jul 21 2020

Review for Dr. Hicks

N/A

Karen Pine Jul 20 2020

Review for Dr. Frizelle

Jul 19 2020

Review for Dr. Buncher

Amanda Jul 18 2020

Review for Dr. Ottinger

Robin Thornley Jul 13 2020

Review for Dr. Weeks

Wes Jul 12 2020

Review for Dr. Stuart

Jul 11 2020

Review for Dr. Schlesinger

He is warm and very knowledgeable

Shaun Haggertt Jul 10 2020

Review for Dr. Smith

He is a great surgeon. He performed my dad's shoulder surgery. We had some issues afterward, and he came by the house to correct things.

Jul 10 2020

Review for Dr. Schoderbek

Dr. Oakman always listens to my concerns and discusses various treatments/solutions. She is trustworthy and all around an awesome human.

Sherry Jul 06 2020

Review for Dr. Oakman

I had a mitral valve repair 4 weeks ago and am recovering wonderfully. Dr Ross, his staff and the Roper nursing staff was as good as any I have experienced. I would highly recommend him to anyone needing surgery. Neil B. Hilton Head

Neil Boderman Jul 04 2020

Review for Dr. Ross

Dr. Newton is the type of practitioner who takes the time to talk with you. He is caring, kind, patient and works with you to find the best solutions. He has been my MD for 25 years. I recommend him to all who want a doctor who listens. Lastly, the wait times are short!

Jul 03 2020

Review for Dr. Newton

Isabel and Mark Pfeffer Jul 02 2020

Review for Dr. Royall

Refused to give me my eye glass prescription because I did not pay in full.

Can't See Jul 01 2020

Review for Dr. Scarlett

Shirley Bowen Jun 29 2020

Review for Dr. Mathews

Carole Jun 27 2020

Review for Dr. Haskins

Dr. Young and staff provided excellent care pre/ post operation for a total shoulder replacement. Dr. Young and his staff are very informative and accommodating.

TFH Jun 26 2020

Review for Dr. Young

Dr. Frain was knowledgeable and explained options clearly. His nurse, Steve, is excellent. I have no issues with the office staff

David N Jun 25 2020

Review for Dr. Frain

Jun 24 2020

Review for Dr. Coker

Jun 24 2020

Review for Dr. Dawson

Dr. Sandhu saved my husbands life!! She stood up for him against the pulmonary doctor and got him on tract. Wonderful doctor!!

Robin M Haynes Jun 23 2020

Review for Dr. Sandhu

Excellent. Listening

Jun 22 2020

Review for Dr. Cain

J Manigault Jun 13 2020

Review for Dr. Keffer

Dr Brown was patient, caring & a true professional. His entire office staff is very professional. His office is very clean & I had no wait time at all.

Jun 12 2020

Review for Dr. Brown

Katie Secrest Jun 10 2020

Review for Dr. Pagan

Dr. Trantham, is an amazing Dr. She takes care of me and yes,I would recommend her to my friends.

Gail Barrow Jun 08 2020

Review for Dr. Trantham

Routine physical. He was thorough and listened attentively to my concerns.

Michael Wingard Jun 04 2020

Review for Dr. Cain

Attentive and listens to what you are saying to understand the whole picture/patient. Caring!

Jun 04 2020

Review for Dr. Frizelle

He's been my doctor for the last 4 years and I can genuinely say he cares. He ask questions and he listens to my concerns. Very honest and dependable.

Jun 04 2020

Review for Dr. Yuen

Alex Jun 02 2020

Review for Dr. Ottinger

This was my first virtual appointment with Dr. DeBerry; She was every bit as thorough and attentive as if I was there. All labs and notes from other doctors were discussed and she knew exactly what I had been through since my last visit. Took time to answer all my concerns .

Susan R Donofrio May 29 2020

Review for Dr. Deberry

Dr Ramsay is a great doctor, always takes time to hear your problems and talks through your diagnosis.

Diane Leland May 28 2020

Review for Dr. Ramsay

Mrs Shideler May 28 2020

Review for Dr. Ohlson

My best oncologist now..

Frank Bautista May 27 2020

Review for Dr. Lingerfelt

Excellent dr highly recommend. Always available when I need him. I have him for 7 years.

Eser Okay May 23 2020

Review for Dr. McLaughlin

Michelle May 23 2020

Review for Dr. McIntosh

my visit was exeellent. excellent doctor and staff

milton clemons May 20 2020

Review for Dr. Irions

Tim May 16 2020

Review for Dr. Angelos

My yearly annual checkup went well and everyone was very courteous and very professional

Karen R Snipe May 15 2020

Review for Dr. Frizelle

Gene May 14 2020

Review for Dr. Carney Young

Elia Martinez May 13 2020

Review for Dr. Dawson

Dr. Deberry is a outstanding physician very competent and effective and through.

Brown May 12 2020

Review for Dr. Deberry

I did not have a good first experience with him. His office wait time was ridiculous. He seemed rushed and like he didnt want to be bothered. I left with no answers and it's hard to get ahold of his nurse. Not the place for me!

No thanks May 12 2020

Review for Dr. Wingo

He is my sister's doctor and she is satisfied with him. Unfortunately we have never been able to get set up on his patient portal with numerous attempts.

Marcia May 11 2020

Review for Dr. Gleaton

May 10 2020

Review for Dr. Coker

Great mind and great bedside manner. Worth traveling to see.

May 07 2020

Review for Dr. Mathews

Elizabeth L. May 07 2020

Review for Dr. Nussbaum

Dr. Orcutt has helped me find my way after my diagnosis in January. I feel his skill is at a level that leads to trust and I am very comfortable with him.

Julie Saunders Monroe May 06 2020

Review for Dr. Orcutt

Great doctor. Very thorough and conservative.

May 04 2020

Review for Dr. Ernst

I think some of these bad reviews are confusing the roles of a psychiatrist and a talk therapist. I really liked Dr. Coker; she's direct and concise, listened to my concerns and gave me a few options for treatment. I felt comfortable and that she's a very competent doctor.

Apr 30 2020

Review for Dr. Coker

Michelle Wilson Apr 29 2020

Review for Dr. Bowen

I've been going there for about 2 years now. Very caring doctor.

Stephanie Apr 28 2020

Review for Dr. Katz

Dr. Mughelli took wonderful care of me! He was very informative and caring.. I went to him scared and confused about my case. He walked me through all the available information and made sure I was comfortable before and after my surgery..

Glenda L Smalls Apr 27 2020

Review for Dr. Mughelli

Natalie Duvall Apr 27 2020

Review for Dr. Donaldson

Amazing and caring doctor!

Apr 23 2020

Review for Dr. MacIlwaine

Superb doctor. He listens. Responsive.

Jerry Simmons Apr 17 2020

Review for Dr. Hickman

Apr 16 2020

Review for Dr. Shaffer

Chelsea Apr 11 2020

Review for Dr. Irions

I loved the telehealth call. The only thing missing was the hands on exam! But I love Abby Gass. I’m so sad that she is moving out of state.

Apr 08 2020

Review for Dr. Gass

Bill LeJeune Apr 04 2020

Review for Dr. Kassur

HE IS A GOOD DOCTOR

Apr 02 2020

Review for Dr. Hepburn

Corey W. Apr 02 2020

Review for Dr. McLees

Apr 01 2020

Review for Dr. Hallmark

I've had positive experiences with Dr Bahadori at every appointment and I wanted to thank him today on NATIONAL DOCTORS DAY.

Barbara Boland Mar 31 2020

Review for Dr. Bahadori

Very little wait time and all needs were met. She patiently listens to your concerns and never rushes you. I will miss her!

Gigi Thompson Mar 30 2020

Review for Dr. Gass

Dr. Grover is the best ever. OK, I was somewhat panicked by Covid-19, really thought I had a bad cold but wasn’t sure. He asked all the right questions, promptly diagnosed my condition and prescribed meds and ‘get well’ things to do. He is a compassionate and expert practitioner.

John Maginn Mar 27 2020

Review for Dr. Grover

Excellent Doctor!! Went in the 24th had me in for procedure 25th has been my Dr many years would not want another!

Pam Mar 26 2020

Review for Dr. Goodear

She has been my primary care for almost 4 years and she’s very through and helpful! Her staff is very responsive and helpful also!!

Trisha Mar 26 2020

Review for Dr. Lominchar

Mrs. B. Mar 26 2020

Review for Dr. Pappa

Location

Bon Secours St. Francis Hospital

2095 Henry Tecklenburg Dr, Charleston, SC 29414

Frequently Asked Questions

Where is Bon Secours St. Francis Hospital located?

Has Bon Secours St. Francis Hospital won any recent awards from Healthgrades?

Does Bon Secours St. Francis Hospital score well in safety ratings?