UPMC Hanover

67%

Patients that would definitely recommend
3% lower than the national average

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

2 ratings were worse than expected

10 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Pressure sores or bed sores acquired in the hospital
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Respiratory failure following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Bloodstream infection following surgery
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
73%

Patients who gave a rating of 9 or 10
4% higher than the national average

67%

Would definitely recommend
3% lower than the national average

UPMC Hanover

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%80%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%84%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%62%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%85%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%53%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%71%66%

UPMC Hanover

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%57%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%85%73%

Providers

Provider Reviews

CECELIA L[PPOLD Oct 25 2020

Review for Dr. Welter

Timothy Dunlap Oct 25 2020

Review for Dr. Jackson

Dr Tyson is an awesome Doctor. He has done several procedures on me and all went very well.k

Beverly A Wolford Oct 22 2020

Review for Dr. Tyson

Dr. King was very kind and gave clear instructions. He explained everything in a way that I could understand what was happening. I would remind Dr. King.

Oct 11 2020

Review for Dr. King

Dr. Rein is very knowledgeable and listens to her patients. My family and I have been her patients since she came to town and I highly recommend her. She is very personable and you can talk with her about anything. The staff is very nice as well and takes care of anything you need very fast!

Melanie Damiano Oct 06 2020

Review for Dr. Rein

Location

UPMC Hanover

300 Highland Ave, Hanover, PA 17331

Frequently Asked Questions

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