Penn State Health Milton S. Hershey Medical Center

77%

Patients that would definitely recommend
7% higher than the national average


Penn State Health Milton S. Hershey Medical Center is a medical facility located in Hershey, PA. This hospital has been recognized for America's 250 Best Hospitals Award™, Patient Safety Excellence Award™, and more.

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

America's 250 Best Hospitals Award™ (2020, 2019, 2018)

Top 5% in the nation for consistently delivering clinical quality

Patient Safety Excellence Award™ (2020, 2019)

Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

Specialty Clinical Quality Awards

America’s 100 Best Hospitals for Critical Care Award™ (2020, 2019)

Superior clinical outcomes in treating pulmonary embolism, respiratory system failure, sepsis, and diabetic emergencies

America’s 100 Best Hospitals for Gastrointestinal Care Award™ (2020, 2019)

Superior clinical outcomes in colorectal surgeries, gallbladder removal, esophageal/stomach surgeries, small intestine surgeries, and treating bowel obstruction, gastrointestinal bleeds, and pancreatitis

America’s 100 Best Hospitals for General Surgery Award™ (2020, 2019)

Superior clinical outcomes in bowel obstruction treatment, colorectal surgeries, gallbladder removal, esophageal/stomach surgeries, and small intestine surgeries

America’s 100 Best Hospitals for Stroke Care Award™ (2020, 2019, 2018)

Superior clinical outcomes in the care and treatment of stroke

Cardiac Care Excellence Award™ (2020)

Superior clinical outcomes in heart bypass surgery, coronary interventional procedures, heart attack treatment, heart failure treatment, and heart valve surgery

Cranial Neurosurgery Excellence Award™ (2020, 2019, 2018)

Superior clinical outcomes in cranial neurosurgery

Neurosciences Excellence Award™ (2020, 2019, 2018)

Superior clinical outcomes in stroke care and neurosurgery

Pulmonary Care Excellence Award™ (2020, 2019, 2018)

Superior clinical outcomes in treating chronic obstructive pulmonary disease (COPD) and pneumonia

America’s 100 Best Hospitals for Prostate Surgery Award™ (2018)

Superior clinical outcomes in prostate removal surgery and transurethral resection of the prostate

Critical Care Excellence Award™ (2018)

Superior clinical outcomes in treating pulmonary embolism, respiratory system failure, sepsis, and diabetic emergencies

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

3 ratings were better than expected

  • Respiratory failure following surgery
  • Bloodstream infection following surgery
  • Accidental cut, puncture, perforation or hemorrhage during medical care

10 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Pressure sores or bed sores acquired in the hospital
  • Death following a serious complication after surgery
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Breakdown of abdominal incision site
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
75%

Patients who gave a rating of 9 or 10
6% higher than the national average

77%

Would definitely recommend
7% higher than the national average

Penn State Health Milton S. Hershey Medical Center

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%79%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%80%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%63%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%89%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%57%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%67%66%

Penn State Health Milton S. Hershey Medical Center

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%45%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%67%73%

Providers

Provider Reviews

We love Dr Qiu! She can be trusted to handle any complaint. She is very knowledgeable and she keeps up to date with the medical info. We trust her completely!

Sep 14 2020

Review for Dr. Qiu

My experience was excellent. The doctors were so thorough. They listened and gave recommendations. They made sure I was comfortable.

Anonymous Sep 11 2020

Review for Dr. Lam

Knee replacement completed with compassion. Doctor Raab and team communicated with me in a way that I completely understood the procedure. The entire Elite practice was the same. I highly recommend them. Thank you for improving the quality of my life!

Henry K Sep 09 2020

Review for Dr. Raab

Dr. Raab is fantastic! Listens and knew immediately what was wrong with me. I’m better now after total hip replacement only a few short weeks ago. Even my scare is barely noticeable.

Krista Echols Sep 09 2020

Review for Dr. Raab

Dr. Heron is great! Very kind and caring, takes time to answer questions and address problems. Does not rush through appointments, very thorough.

Aug 28 2020

Review for Dr. Heron

Dr. Zeiger was tremendous with helping our son improve his adherence with his medical regiment for his chronic health condition.

Aug 07 2020

Review for Dr. Zeiger

Dr. Gallo was amazing through my entire Achilles tendon repair surgery. His bedside manner is excellent. He takes the time to answer questions and to make you feel comfortable. I felt confident in my procedure because he exhibits confidence. I highly recommend!

Jul 29 2020

Review for Dr. Gallo

Wretched. I kept on telling him that I wasn't feeling well, and he kept on blowing me off, and suggested I see a psychiatrist. Well, guess what? I have CANCER!

Cynthia Jul 20 2020

Review for Dr. Sell

Theodore Stoudt. Jr. Jul 17 2020

Review for Dr. Garner

Dr. Hall always treats me with respect. I have confidence in him what he can do for me.

Mike Staton Jul 15 2020

Review for Dr. Hall

I always look forward to seeing Charlene. Always pleasant and takes her time with me.

Kelly B. Jul 10 2020

Review for Dr. Lam

Prompt, professional, down to earth and understandable use of terminology. I would recommend Dr. Hall, his assistants and office help.

Jul 10 2020

Review for Dr. Hall

Jul 07 2020

Review for Dr. Simmons

She is absolutely awesome. her staff at the office are wonderful.

Rod K. Jul 06 2020

Review for Dr. Lighthall

He listened to the information I shared in response to detailed questions from him. He gave clear explanations about my condition and the treatment here recommended.

Jul 06 2020

Review for Dr. Ishmael

Very knowledgably, finally a doctor that explains everything regarding blood work ups and results so you can understand, Friendly, helpful and listens to you.

Ralph Palmer Jul 06 2020

Review for Dr. Gill

He is Kind.

Blue Martin Jul 04 2020

Review for Dr. Sell

Jul 01 2020

Review for Dr. Ramer

Worst experience every time I go here. You will wait an hour after your scheduled appointment. No consideration for anyone. Pretty rough profession to be this way. De Lei is the only reason I give it any stars he’s a great doctor.

James Bellissimo Jun 30 2020

Review for Dr. Leis

He listens to and addresses your concerns, is very knowledgeable and gives suggestions and advice as necessary. He is very pleasant and has a great “bedside manner”. He is concerned with your overall mental and physical health. I highly recommend him.

Susan Felegy Jun 28 2020

Review for Dr. Farbaniec

Hope Comeau Jun 25 2020

Review for Dr. Soybel

Dr. Kees Folts is just wonderful. She takes her time and explains everything in great detail, and welcomes questions. You will leave her office with a perfect understanding of your condition and exactly what the plan is. She is the perfect combination of medical expertise and bedside manner.

Jun 24 2020

Review for Dr. Kees-Folts

Dr. Hall is a highly skilled and caring urological surgeon. I would highly recommend him.

Jun 15 2020

Review for Dr. Hall

Bart Jun 15 2020

Review for Dr. Gallo

The best orthopedic Dr. wish he would come back to Hershey Pa. No other Dr like him cares about his patients.

Jun 04 2020

Review for Dr. Nettrour

Great bedside manner. Very professional, but comforting and courteous at the same time. She took time to form a bond, was thorough in answering questions and performing examination. #Best Urologist

WB Jun 03 2020

Review for Dr. MacDonald

Robert Clark Jun 02 2020

Review for Dr. Raab

Always patient and thorough, excellent.

May 29 2020

Review for Dr. Graves

Very professional. Prompt appointments. NO sitting around in waiting area or exam room. Always getting reminder for appointments just in case! Very pleasant experience.

Jay Springman May 19 2020

Review for Dr. Hall

Had a wonderful visit with a very competent MD??

May 14 2020

Review for Dr. Hall

Dr. Swallow was very unprofessional and rude during her visit. She left abruptly during the course of her conversation. Didn't care to explain why she left. The staff came in later and told me that the visit was done.

May 13 2020

Review for Dr. Swallow

Have been a patient for over 6 years and he has been amazing. I had a RAKA and really struggled at first. He was very intent on listening and getting me the proper people that I needed in my life. You have been a miracle worker with me and you will be surely missed. Thank you Sir

Donald Ardery May 08 2020

Review for Dr. Hills

Edgar Allen Pow May 06 2020

Review for Dr. Gallo

He is an absolutely amazing Dr

Lori White May 02 2020

Review for Dr. Hills

Arrogant & Lazy

Apr 29 2020

Review for Dr. Aregawi

He is awesome! If you have a question he will make sure you completely understand. Even though I only see him annually it is like we are old friends when he walks in the door.

Nicole Kreitzer Apr 27 2020

Review for Dr. Zacharia

Very good!

Salvador Rodriguez Apr 25 2020

Review for Dr. Cartee

Apr 15 2020

Review for Dr. Harkins

Excellent Doctor. Takes the time and has the ability to explain my condition to a layman like myself. She has a wonderful bedside presence. Instills confidence in you in her abilities.

PLGallo Apr 09 2020

Review for Dr. Samii

Dr. Munyon was my mother's doctor while in the hospital. He takes time to clearly explain diagnosis, treatment plan options, expected outcomes, and actual outcomes. He keeps in daily contact with updates. He is an extremely caring doctor who is an excellent listener and communicator.

Carol Unfried Apr 06 2020

Review for Dr. Munyon

Dr Hall is a competent and professional Urologist. He cares for his patients and he is personable too. I have had other Urologists treat my reoccurring bladder cancer, but Dr. Hall is tops over them. I would recommend Dr. Hall highly to anyone in need of a Urologist.

Bill Walters Apr 03 2020

Review for Dr. Hall

Fantastic staff! Always helps me when I’m in a bind.

George Apr 02 2020

Review for Dr. Hall

Excellent

Chris Johns Apr 02 2020

Review for Dr. Hall

JULIE GEIB Mar 23 2020

Review for Dr. Pauli

Dr. Thomas has always taken time to address any concerns or questions. He is open-minded and responsive. I am thankful for the care I have received.

Mar 18 2020

Review for Dr. Thomas

Who is god's name would give this doctor one or two stars? She is nothing short of amazing!! I've been a patient of hers for several years and am very happy with the care! Highly recommended!

Michael J Macchioni Mar 12 2020

Review for Dr. Link

coming to Esteem was an awesome experience, My self esteem is built up to an all new level!

Barabara M. Mar 12 2020

Review for Dr. Lighthall

Only cares about tests and making money for himself and the LVHN

Mar 09 2020

Review for Dr. Benyo

Dr. Hong give unhurried attention, is caring, attentive and gives excellent treatment! I always recommend him.

Feb 28 2020

Review for Dr. Hong

He is an amazing doctor and took care of my mother for years. Not only does he take his time but is very knowledgeable as a doctor.

Feb 21 2020

Review for Dr. Reichwein

Dr. Ferguson has ALWAYS treated me VERY well, from the first time I was diagnosed with melanoma to every following visit. If I have questions or concerns she has happily met with me. She and her staff never fail to be friendly. I would HIGHLY recommend her.

the traveler Feb 19 2020

Review for Dr. Ferguson

JN Feb 17 2020

Review for Dr. Knaub

Dr Pauli explained my surgery procedure thoroughly. I felt very comfortable and at ease with him and his staff. I have had many surgeries and this last one with Dr. Pauli was the best! Thank you!

Nancy Kantola in HUMMELSTOWN, PA - Feb 16 2020

Review for Dr. Pauli

Dr. Haluck was excellent, in my opinion. Highly respected by co-workers too. 5 days after gall bladder removal surgery and I almost feel just like normal. I would definitely recommend him!

Feb 12 2020

Review for Dr. Haluck

Dr. Raab took a good amount of time with me to address questions and concerns. I'm so glad I had chosen him for my knee replacement. He is thorough and personable, an excellent surgeon.

Mary G. Feb 09 2020

Review for Dr. Raab

Disappointed with my last visit. Seems like the personal touch that was once present has now turned into big business. Appointment was short and very matter of fact. Won’t be returning anytime soon.

Feb 01 2020

Review for Dr. Rogers

She great but people that give meds no better than regular Dr cut normal meds in half and other meds do not give at all will never return for more prosedures die first will not have a Dr screw me up on meds that give been taking for over 15 years

Steven Miller Jan 31 2020

Review for Dr. Hussain

I generally am the first appointment. Usually late for appointment times because he was stuck in traffic. Doesn't really listen to me. Bad bedside manner. Seems to be only pulmonologist in area for sarcoidosis.

Tammie Jan 29 2020

Review for Dr. Bernstein

Dr. Zeiger is the best. He listens. He takes his time in understanding concerns. Helped our daughter with her anxiety and tics.

Jan 25 2020

Review for Dr. Zeiger

Jan 25 2020

Review for Dr. Narayana

Donnie Jan 22 2020

Review for Dr. Raab

Jayne Arlick Jan 20 2020

Review for Dr. Allerton

Marty in Harrisburg, PA - Jan 13 2020

Review for Dr. Gilbert

Veteran Jan 01 2020

Review for Dr. Soybel

Veteran Jan 01 2020

Review for Dr. Pauli

Dr. Header is one of the most kind and competent providers I have ever had the privilege to work with. She cares so deeply for patients, and I cannot give her a high enough recommendation--she is an all around incredible provider and person.

Dec 31 2019

Review for Dr. Header

Dec 28 2019

Review for Dr. Evarts

I have seen Dr. Gallo numerous times as he had to fix both my rotator cuff and biceps. He is very friendly and genuinely cares about his patients.

Barb Dec 14 2019

Review for Dr. Gallo

Ginny Murray Dec 10 2019

Review for Dr. Boyle

KID Dec 07 2019

Review for Dr. Jho

Richard Malmsheimer Nov 29 2019

Review for Dr. De Jesus

Dr Davies is a kind compassionate man and overall wonderful doctor! In 2008, he removed a teratoma attached to my left ovary that was bigger than my 6 lb baby boy. It ruptured inside and almost killed me. This man is my hero! Eternally grateful!

Heather Cupper Nov 27 2019

Review for Dr. Davies

Dr Han is one of the nicest gifted surgeons me and my wife had . His bedside manner and professional is 100% very knowledgeable and takes the time to explain how the operation works . Not only super nice to the patient to the family also his staff is very nice to deal with .

Blanche and Robert Reed Nov 25 2019

Review for Dr. Han

Nov 23 2019

Review for Dr. Truica

William Michael Biter Nov 21 2019

Review for Dr. Raab

I had a consultation with Dr. Rosenberg in 2019, and I was pleased with her consultation.

Nov 16 2019

Review for Dr. Rosenberg

She was somewhat hard to understand in her explanations of what she recommended.

Nov 16 2019

Review for Dr. Truica

Sam Nov 15 2019

Review for Dr. Knaub

Thorough, professional, knowledgeable, and personable. I know I am in good hands!

Marla Mooney Nov 13 2019

Review for Dr. Kass

Larry Carmack Nov 12 2019

Review for Dr. Berkey

Dr McAllister is very attentive, professional & caring. He allows ample time to listed and explain. His office is very efficient - no waiting, quick check-ins/outs and easy scheduling.

Nov 06 2019

Review for Dr. McAllister

Dr Steven Ettinger is an outstanding doctor who is so caring with his patients, coworkers and all who know him. He always goes out of his way to check all your medicines and address all your concerns. Both my husband and I give him the highest possible rating.

Carole Daniels and Terry Rinesmith Nov 02 2019

Review for Dr. Ettinger

Holiday Oct 30 2019

Review for Dr. Johnson

Oct 29 2019

Review for Dr. Dearment

she was always very pleasant when I saw her I got answers to my question when I asked about my ms sorry but I thought she was great doctor but she when to Hershey now it a little far for me but still a good person to me

michael kauffman Oct 25 2019

Review for Dr. O'Connell

Dr. Rizk saved my daughters life on many occasions. He is the most compassionate Dr we have ever met. He listens to everything I have to say as a mother and truly cares about all of his patients. We don't know what we would do without him! We love Dr. Rizk!!

Nikki Oct 23 2019

Review for Dr. Rizk

Stramowski family Oct 16 2019

Review for Dr. Silvis

He is an excellent oncologist who has an understanding of all the systems. He puts the patients health first.

Oct 15 2019

Review for Dr. Belani

Cold, zero bedside manner. Left feeling more terrified then when I went in. Had no compassion, and wouldn't let me talk or ask questions. Saw a resident first, who was great, then saw him that gave us complete opposite information. Left in tears.

Oct 11 2019

Review for Dr. Ambrose

Oct 11 2019

Review for Dr. Adams

Excellent Dr! Very personable, caring and seemed genuinely concerned for my health and well being.

Cindy Herr Oct 11 2019

Review for Dr. Hazard

HORRIBLE SURGEON. I wasn’t told that he doesn’t usually do noon jobs until I was being duped up in the surgery room by the nurse like it was suppose to make me feel special. Eff you guys. Now they “lost” my before and after photos.

Oct 09 2019

Review for Dr. MacKay

Oct 05 2019

Review for Dr. Taylor

Always concerned and attentive.

Troy Markley Oct 05 2019

Review for Dr. Hall

this was my second visit with Dr hall he takes the time to talk to you draws some picks to help you understand whats going on the staff very nice and helpful i fired my first doctor and was lucky to find Mr hall i fell so much better about my operation no worries with Dr hall

brody Oct 03 2019

Review for Dr. Hall

Dr. Harpster makes it clear that my well-being and my happiness are his exclusive concern when he is with me. He also treats my bride with warmth and respect. Lew makes the extra effort to assure our comfort with life.

Chuck Franzetta Oct 02 2019

Review for Dr. Harpster

Location

Penn State Health Milton S. Hershey Medical Center

500 University Dr, Hershey, PA 17033

Frequently Asked Questions

Where is Penn State Health Milton S. Hershey Medical Center located?

Has Penn State Health Milton S. Hershey Medical Center won any recent awards from Healthgrades?

Does Penn State Health Milton S. Hershey Medical Center score well in safety ratings?