Lancaster General Hospital

80%

Patients that would definitely recommend
10% higher than the national average


Lancaster General Hospital is a medical facility located in Lancaster, PA. This hospital has been recognized for America's 50 Best Hospitals Award™, America's 250 Best Hospitals Award™, and more.

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

America's 50 Best Hospitals Award™ (2021, 2020, 2019)

Top 1% in the nation for providing the highest clinical quality year over year

America's 250 Best Hospitals Award™ (2021, 2020, 2019)

Top 5% in the nation for consistently delivering clinical quality

Outstanding Patient Experience Award™ (2021)

Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

Specialty Clinical Quality Awards

America’s 50 Best Hospitals for Cardiac Surgery Award™ (2022)

Superior clinical outcomes in heart bypass surgery and heart valve surgery

America’s 100 Best Hospitals for Cardiac Care Award™ (2022, 2021, 2020)

Superior clinical outcomes in heart bypass surgery, coronary interventional procedures, heart attack treatment, heart failure treatment, and heart valve surgery

America’s 100 Best Hospitals for Gastrointestinal Care Award™ (2022, 2021, 2020)

Superior clinical outcomes in colorectal surgeries, gallbladder removal, upper gastrointestinal surgery, and treating bowel obstruction, gastrointestinal bleeds, and pancreatitis

America’s 100 Best Hospitals for Gastrointestinal Surgery Award™ (2022, 2021, 2020)

Superior clinical outcomes in bowel obstruction treatment, colorectal surgeries, gallbladder removal, and upper gastrointestinal surgery

America’s 100 Best Hospitals for Stroke Care Award™ (2022, 2021, 2020)

Superior clinical outcomes in the care and treatment of stroke

Bariatric Surgery Excellence Award™ (2022, 2021, 2020)

Superior clinical outcomes in bariatric (weight loss) surgery

Critical Care Excellence Award™ (2022)

Superior clinical outcomes in treating pulmonary embolism, respiratory system failure, sepsis, and diabetic emergencies

Neurosciences Excellence Award™ (2022, 2021, 2020)

Superior clinical outcomes in stroke care and cranial neurosurgery

Pulmonary Care Excellence Award™ (2022, 2021, 2020)

Superior clinical outcomes in treating chronic obstructive pulmonary disease (COPD) and pneumonia

America’s 100 Best Hospitals for Critical Care Award™ (2021, 2020)

Superior clinical outcomes in treating pulmonary embolism, respiratory system failure, sepsis, and diabetic emergencies

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

1 rating was worse than expected

4 ratings were better than expected

  • Acute kidney dysfunction following surgery
  • Respiratory failure following surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care

8 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Death following a serious complication after surgery
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Deep blood clots in the lungs or legs following surgery
  • Bloodstream infection following surgery
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
79%

Patients who gave a rating of 9 or 10
10% higher than the national average

80%

Would definitely recommend
10% higher than the national average

Lancaster General Hospital

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%82%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%83%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%62%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%90%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%54%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%66%66%

Lancaster General Hospital

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%57%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%74%73%

Providers

Provider Reviews

Dr. St. Onge is always very pleasant and listens to what you say. He makes you feel comfortable. Generally runs on time. This time there was some delay but normally runs on time.

Nov 25 2021

Review for Dr. St.Onge

Dr. Keener was very informative in his presentation! I was very satisfied and will work with him in the future.

Nov 24 2021

Review for Dr. Keener

Def would recommend! As always very nice staff and Dr Stull is great!

Nov 20 2021

Review for Dr. Stull

Dr h was my family doctor since 2003. ..he has walked me thru .muiti surgery as well as sickness. It is a shame he is no longer with hartland family health a practice he started and grew.

michael R wann Nov 19 2021

Review for Dr. Hurtubise

Dr. Bradford is a very capable and very importantly a calm and caring doctor. He did my surgery and took care of my issues. I would reccomend him to all of my friends and relatives.

Sherry DeWitt Nov 19 2021

Review for Dr. Bradford

Location

Lancaster General Hospital

555 N Duke St, Lancaster, PA 17602

Frequently Asked Questions

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