West Valley Hospital

80%

Patients that would definitely recommend
10% higher than the national average

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

4 ratings were as expected

  • Pressure sores or bed sores acquired in the hospital
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
Learn more about patient safety ratings

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
75%

Patients who gave a rating of 9 or 10
6% higher than the national average

80%

Would definitely recommend
10% higher than the national average

West Valley Hospital

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%86%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%76%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%63%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%78%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%48%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%80%66%

West Valley Hospital

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%46%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%83%73%

Providers

Provider Reviews

Dr. Thompson saw me the same day my primary doctor referred me for chest pains. 15 hours after my appointment, I was in the OR at Salem Hospital receiving a stent in one of my arteries that was 99% blocked. He listened to my symptoms and was professional and communicative during the entire process.

Apr 18 2021

Review for Dr. Thompson

Emma Mar 18 2021

Review for Dr. Mhoon

I consider Dr. Bashey excellent, he is always aware that his patient understands (given though his time is limited). He is humble and does not judge the patient by his appearance. I consider him a professional. Dr. Thanks

Paciente Feb 16 2021

Review for Dr. Bashey

Always a pleasure to see Dr. Chaffee, he doesn't try to push pills on you, but diagnosis the problems

Harold M Spence Feb 10 2021

Review for Dr. Chaffee

C Ottum Jan 23 2021

Review for Dr. Chaffee

Location

West Valley Hospital

525 SE Washington St, Dallas, OR 97338

Frequently Asked Questions

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