Cherokee Nation W. W. Hastings Hospital

71%

Patients that would definitely recommend
1% higher than the national average

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

9 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Pressure sores or bed sores acquired in the hospital
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Deep blood clots in the lungs or legs following surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
68%

Patients who gave a rating of 9 or 10
1% lower than the national average

71%

Would definitely recommend
1% higher than the national average

Cherokee Nation W. W. Hastings Hospital

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%83%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%81%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%69%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%85%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%50%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%79%66%

Cherokee Nation W. W. Hastings Hospital

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%66%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%69%73%

Providers

Provider Reviews

Dr. Poitevein was calm and gentle with my kids. She explained everything to them before she did it. Even my 2yr old was cooperative for her! She was very thorough and we never feel rushed!

Jun 26 2020

Review for Dr. Poitevien

I always feel very very rushed, she never even sits down, just in and out. I’ve never had an appt last longer than 4 minutes. She doesn’t seem to listen and hasn’t made an effort to even point me in the right direction in fixing my issues. Disappointed and frustrated.

Anonymous Jun 04 2020

Review for Dr. Couch-Harris

David Hester May 06 2020

Review for Dr. Poitevien

Rhonda Thornburg Apr 15 2020

Review for Dr. Dotson

Marla Mar 24 2020

Review for Dr. Johnson

A person who will never come back to this woman Mar 17 2020

Review for Dr. Chalmers

Sharon Mar 13 2020

Review for Dr. Rotton

He know works at the eufaula indain health center and he is the worst doctor that they have ever had. And they have had alot of dr. He will change all your medications without even talking to you because he would rather use a different brand/kind.

Feb 28 2020

Review for Dr. Steelberg

Lisa Chamberlain Feb 25 2020

Review for Dr. Ruefer

He is very caring and thorough with primary care

Dec 27 2019

Review for Dr. Little

Kate Bates Nov 25 2019

Review for Dr. Chalmers

She's very kind and informative. Easy to talk to. Definitely one of my favorite doctors. I've seen her since I was around 12 (I'm 19 now)

Sable Nov 23 2019

Review for Dr. Chalmers

He is the sweetest and is the reason my mother is still alive today.

Nov 16 2019

Review for Dr. Smith

Dr Couch Harris is so awesome! I had a wonderful experience with her removing my Nexplanon and placing my IUD in. She explained things thoroughly and was very efficient. Great staff as well.

Tulsa - Nov 01 2019

Review for Dr. Couch-Harris

Very professional, knowledgeable, and caring

Oct 29 2019

Review for Dr. James-Schmidt

Dr. Harris is a wonderful doctor. On my first visit with her she detected an enlarged thyroid which I was unaware of which then resulted in me being sent to an endocrinologist. She is an excellent surgeon. I recently had a laparoscopic hysterectomy with no problems. I would highly recommend her.

Oct 04 2019

Review for Dr. Couch-Harris

She’s the best Doctor I’ve ever been to. Truly cares for you and wants to help you get and stay well. Very observant and knowledgeable. Great doctor, great care. Explains so you understand completely. Extremely happy and satisfied to have her as my doctor

Carolyn Jones Sep 18 2019

Review for Dr. Little

Loved Dr. Mcalister and all her surgical staff. They did an amazing job fixing my knee!! They were all so nice and accommodating. Would definitely recommend her.

Tashena Witty Sep 05 2019

Review for Dr. McAlister

The best doctor around! He listens, and is really, honestly concerned about your problems.

Lisa S. Aug 27 2019

Review for Dr. Duncan

He is very intelligent. He is very organized. He is an excellent Physician.

Reneajustine in San Jose, CA - Jun 25 2019

Review for Dr. Casas

Terrible had 2 Rmsf igm positive results 6 months apart and he said I didnt have rmsf.

Terrie in Tahlequah , OK - Jun 13 2019

Review for Dr. Mera

Britni Harper Jun 08 2019

Review for Dr. Gastorf

Dr. Chalmers is thorough and caring. She is honest and gives helpful advice and information that is helpful to your child. I have been seeing her since my daughter was diagnosed in 2014.

Apr 27 2019

Review for Dr. Chalmers

Unfortunately, my daughter has been with Dr. Chalmers for over 10 years and she did not catch her Hyperthyroidism either. luckily she went to see a Gynecologist about not having periods since Chalmers could not figure it out and the Gynecologist ran labs and found that her thyroid levels were off.

Apr 26 2019

Review for Dr. Chalmers

Wonderful care. Skilled surgeon with my wife's C-section. Honest and reliable. A wonderful person who cares so much.

Apr 22 2019

Review for Dr. Couch-Harris

Inappropriate office environment. does not listen. does not follow thru. quick to finish.

Apr 17 2019

Review for Dr. Couch-Harris

Mar 14 2019

Review for Dr. Grover

My 3-year-old had a wonderful experience! Fun office, and a nice and accommodating staff! We had a great appointment!

Kandace Mar 05 2019

Review for Dr. Poitevien

I would fully recommend her with no hesitation.

Jene in Muskogee, OK - Mar 01 2019

Review for Dr. Johnson

This doctor killed my sister. 37 year old bodies dont decide to stop working for NO reason. She was fine before she underwent surgery... now she has NO future. Do NOT trust this doctor.

Shonda Anderson in Sapulpa, OK - Feb 03 2019

Review for Dr. Baluh

Dr. Holder is a very caring and great doctor. She always listens to me and resolves the problem. I have referred several people to her that has had nothing but rave reviews to me. I have found my primary care doctor for life. Thank You Dr. Holder for caring.

Wilma Moody in Muskogee, OK - Jan 14 2019

Review for Dr. Johnson

B Miller in OK, OK - Dec 30 2018

Review for Dr. Grover

She’s condescending, and the level of care she provides depends on her mood that day. She seems more involved in Cherokee nation politics and how much money patients waste (and she’s quite verbal about it) rather than motivating them to live healthier.

JW in Tulsa, OK - Dec 28 2018

Review for Dr. Nolan

Dec 28 2018

Review for Dr. Couch-Harris

Dr Harris explained the surgery to me, the expected outcomes, and possible problems. She was very thorough.

Lori Reeves in Tulsa, OK - Dec 26 2018

Review for Dr. Couch-Harris

Wish I could locate her again, one of the best physicians I have ever had. Compassionate, knowledgeable and thorough.

Nov 27 2018

Review for Dr. Pearish

Nov 15 2018

Review for Dr. Couch-Harris

I have been here several times for drug testing, all of which I was very disappointed with the ladies behind the desk. Very very rude and inconsiderate of the time they have you sitting there waiting to use the restroom. I will be finding another place to test at from here on out!

Oct 19 2018

Review for Dr. Smallwood

Donna White in Vinita, OK - Sep 19 2018

Review for Dr. Chalmers

Stephen Tuttle in Park Hill, OK - Aug 29 2018

Review for Dr. Johnson

Dr. Underwood is a very professional and informative and you never feel rushed when you visit him. The clinic at Salina is nice and clean, and the whole staff is friendly. Russ W.

Russ W. in OK - Jun 29 2018

Review for Dr. Underwood

Henryetta, OK - Jun 20 2018

Review for Dr. Couch-Harris

He did my hemorrhoid surgery in April 2011 & did he amazing!!!! He explained everything so well & surgery went great & his follow ups were great too.

Mark Strough in Berryville , AR - Jun 09 2018

Review for Dr. Rotton

Muskogee - May 13 2018

Review for Dr. Johnson

Dr Reed is such a down to earth doctor who really explains what’s going on and leaves you feeling like you were heard by the end of the appointment. He stays educated on medicine and has always been so helpful in treating my anxiety.

Apr 20 2018

Review for Dr. Reed

Best doctor I have ever had. She has helped me improve my health in so many ways. I am so fortunate to have her as my doctor.

Ellen Graves in Coweta ok - Mar 30 2018

Review for Dr. Nolan

Tulsa, ok - Mar 11 2018

Review for Dr. Chalmers

Dr.Reed is easy to understand, breaks things down, gives quality care and spends time explaining.

S Keith in Tulsa, OK - Mar 10 2018

Review for Dr. Reed

Bartlesville - Feb 03 2018

Review for Dr. Reed

Shirley in Tulsa, OK - Jan 09 2018

Review for Dr. Grover

Dr. Baluh performed an emergency appendectomy when I was 6 months pregnant. She saved my life and the life of my unborn daughter. Dr. Baluh had a wonderful bedside manner. I could not have asked for a better doctor/surgeon.

Amy Wilson in Mulberry - Dec 13 2017

Review for Dr. Baluh

Reed in Tulsa OK - Nov 13 2017

Review for Dr. McDaniels

Rondalyn in Tulsa, OK - Nov 01 2017

Review for Dr. McDaniels

Vinita - Oct 21 2017

Review for Dr. Pearish

I am so thankful for the care given to me by Dr. Don Von Borstel today. He was kind and compassionate, taking the time to explain everything to me and genuinely answer all my questions and concern. I was completely impressed by his professionalism and bedside manner. Impressive!

K Russell in Owasso, OK - Aug 31 2017

Review for Dr. Von Borstel

Not only does Dr. Rotton and his entire staff treat you with respect and professionalism, but they also make you feel comfortable and at home. Dr. Rotton explained everything and made sure I was assured of what needed to be done during my surgery. Thank you Dr. Rotton and staff.

Kenny Goodman in Branson, MO - Jul 07 2017

Review for Dr. Rotton

Dr. Reed is very attentive and seems to genuinely take an interest in the quality of care provided. The staff is always courteous and efficient.

Dee B in Tulsa, OK - Feb 28 2017

Review for Dr. Reed

Wellquest is a very friendly, thorough office. I have been very pleased with Dr Reed and his staff.

Shawnna B in Tulsa, OK - Feb 25 2017

Review for Dr. Reed

Finally a doctor who listens and is going to find out what's wrong with me!!!

Megan S in Tulsa, OK - Feb 24 2017

Review for Dr. Reed

The staff has always provided my family and I the upmost excellent service! Hope Simmons, RN and Dr. Reed have always gone above and beyond for my family, and as long as they are still at WellQuest...so will my family!

Candace H in Tulsa, OK - Feb 24 2017

Review for Dr. Reed

I truly think Dr. Reed is a good doctor - BUT the follow up with scheduling and authorizations is terrible. EVERY test and/or prescription that required doctors authorization, I had to chase them for. Doctor Reed is a good doctor but the dropping of follow up and care is not good.

Disgruntal in Tulsa, OK - Feb 14 2017

Review for Dr. Reed

Dr Reed is one of my favorite doctors. He listens to you and understands what you need very quickly. I would recommend him to anyone!

Russell H in Tulsa, OK - Feb 03 2017

Review for Dr. Reed

Everyone is always so nice here.

Nicole A in Tulsa, OK - Jan 25 2017

Review for Dr. Reed

Muskogee, OK - Jan 21 2017

Review for Dr. Chalmers

Dr Mike Reed and Wellquest have been great. I am a doctor, and I trust Dr Reed not only with my health and wellness, but also my patients. Dr Reed and Wellquest provide great care, with respect and professionalism. I trust him.

Steven A in Tulsa, OK - Jan 19 2017

Review for Dr. Reed

Larry in Pryor Creek, OK - Jan 03 2017

Review for Dr. Gray

Cassi Clark in Tulsa, OK - Nov 02 2016

Review for Dr. Grover

JS in Eufaula, OK - Oct 20 2016

Review for Dr. Bassi

She is compassionate and goes beyond helpful to get us to the right place

Sally in Wichita, KS - Oct 19 2016

Review for Dr. Rebtoy

Dr. Ruefer was very unprofessional and unconcerned about the pain I continue to experience in my fingers, hand, elbow, and neck after the ulnar nerve relocation surgery he performed in 2014. Total disregard by him for my pain. Would never recommend!

Cheryl Leeds in Park Hill - Sep 28 2016

Review for Dr. Ruefer

I now understand why she works at a hospital that's difficult to sue, this surgeon will won't kill u but she gets as close as she can, and has extremely poor manners and is exceptionally rude and horrible to others around her

James in Tahlequah - Aug 11 2016

Review for Dr. Baluh

My daughter was brought into the ER with a ruptured appendix. Dr. Pablo responded very quickly and took great care of her! Could not ask for a better experience in such situations.

Park Hill, OK - Aug 03 2016

Review for Dr. Pablo

If I could give them -5 stars I would!!!! The most rudest people I've ever met!! Told me not to come back and that I have to find another eye doctor because I decided to order my contacts from 1800contacts for a better price! Then hung up in my face!! Don't ever go to this place!!!

Vache' in Tulsa, ok - Aug 02 2016

Review for Dr. Grover

Zachary K in Tulsa, OK - Jul 22 2016

Review for Dr. Reed

RM in Tulsa, OK - Jul 20 2016

Review for Dr. Grover

She is a very caring and thorough doctor she has a very good bedside manner is a joy to talk to you about your problems she listens to what you have to say and works hard to find the issue and fix the problem

Keith ulrich in Tahlequah OK - Jun 13 2016

Review for Dr. Johnson

Linda in Tulsa, OK - May 13 2016

Review for Dr. Chalmers

Kathy H in Sapulpa, OK - Mar 30 2016

Review for Dr. Grover

It has been awful, not returning calls to give results due to doctor constantly being out of the office!

Vinita, OK - Jan 13 2016

Review for Dr. Chalmers

He saved my life...if I could give a million stars I would ...

Jan 11 2016

Review for Dr. Rotton

He called me on a Saturday morning and explained the results of my test due to a heart condition that I was just diagnosed with. He spent 30 minutes answering my questions. I totally appreciate him and would recommend him.

Dennis in Dewey, Oklahoma - Jan 07 2016

Review for Dr. Little

Dr Grover is personal and professional. He is a very knowledgeable optometrist and is very caring of peoples needs.

Max Periwinkle in Tulsa. Ok - Dec 29 2015

Review for Dr. Grover

Nov 19 2015

Review for Dr. Grover

Location

Cherokee Nation W. W. Hastings Hospital

100 S Bliss Ave, Tahlequah, OK 74464