University Hospital Richmond Medical Center

69%

Patients that would definitely recommend
1% lower than the national average

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

Patient Safety Excellence Award™ (2019, 2018)

Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

Specialty Clinical Quality Awards

Critical Care Excellence Award™ (2020, 2019)

Superior clinical outcomes in treating pulmonary embolism, respiratory system failure, sepsis, and diabetic emergencies

America’s 100 Best Hospitals for Gastrointestinal Care Award™ (2019, 2018)

Superior clinical outcomes in colorectal surgeries, gallbladder removal, esophageal/stomach surgeries, small intestine surgeries, and treating bowel obstruction, gastrointestinal bleeds, and pancreatitis

America’s 100 Best Hospitals for Critical Care Award™ (2018)

Superior clinical outcomes in treating pulmonary embolism, respiratory system failure, sepsis, and diabetic emergencies

Pulmonary Care Excellence Award™ (2018)

Superior clinical outcomes in treating chronic obstructive pulmonary disease (COPD) and pneumonia

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

1 rating was better than expected

  • Pressure sores or bed sores acquired in the hospital

11 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Respiratory failure following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Bloodstream infection following surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
75%

Patients who gave a rating of 9 or 10
6% higher than the national average

69%

Would definitely recommend
1% lower than the national average

University Hospital Richmond Medical Center

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%82%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%84%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%67%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%89%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%52%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%70%66%

University Hospital Richmond Medical Center

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%56%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%76%73%

Providers

Provider Reviews

Very caring doctor, devoted to my health issues , do understanding, helpful to all my needs. One of the best doctors I have.

Kathy Paige Harlow Jul 07 2020

Review for Dr. Hayek

Great doctor would not see anyone else. He has help me thru my rotator cup tear . I would recommend him to friends and family.

Wayne O. Jul 07 2020

Review for Dr. Gillespie

July 2 2020 had my surgery the staff of Dr.Henderson was kind friendy and made me felt very relaxed I was nervous but my surgery turn out great. Also The nice gentlemen Darnell who Discharge me to my husband was very professional..God bless you all. Thanks Mrs.Sabrina Tufts.

Sabrina Tufts Jul 03 2020

Review for Dr. Henderson

Dr. E is the best I would not go to another doctor been going to her over 30yrs the whole family ?? her.

Jun 29 2020

Review for Dr. Eapen

So grateful to be in the continuous wonderful care of Dr. Waggoner. He is a brilliant doctor, always considerate, kind, & patient . So blessed to have him with me during my journey with cancer.

DS Jun 26 2020

Review for Dr. Waggoner

Very good! He’s the best Dr ! I know him for over 30 years!

Jun 23 2020

Review for Dr. Petroff

Waggoner is a good dr until you start having problems then he just puts you on the back burner and will keep giving you false hope. When things start to get worst for you don’t wait on him to help to. Waggoner is not the best!!

Jun 17 2020

Review for Dr. Waggoner

Conner Family Jun 13 2020

Review for Dr. Mark

Patient Communicative Explains well Makes you feel safe You trust his expertise willing to answer questions Very trustworthy Cares about his patient and Very Kind

Mary Jun 09 2020

Review for Dr. Dumot

Richard Arter Jun 08 2020

Review for Dr. Fitzgerald

Dave Jun 02 2020

Review for Dr. Petersilge

It was awesome. Dr Kang is very kind and thorough. She is very compassionate and intelligent. She has been my PCP for years and also provides great care to my mother at the nursing home.

May 30 2020

Review for Dr. Kang

Excellent doctor who saved our father's life.

May 26 2020

Review for Dr. Ali

Wesley H May 24 2020

Review for Dr. Petersilge

Deb.G. May 23 2020

Review for Dr. Sila

Denise Litton May 19 2020

Review for Dr. Fitzgerald

Doug M May 18 2020

Review for Dr. Zivic

Jackie May 14 2020

Review for Dr. Sila

Longdong Vonhugenrod May 11 2020

Review for Dr. Zivic

Tim P. May 01 2020

Review for Dr. Heather

Horrible! She doesn't listen to you. Wish I could give negative stars.

Apr 21 2020

Review for Dr. Beller

Apr 21 2020

Review for Dr. Autorino

i have been going to her for over 30 years. she is a tremendous doctor and very caring.

phil mann Apr 17 2020

Review for Dr. Eapen

Vickie Davis Apr 15 2020

Review for Dr. Fitzgerald

Carla Apr 14 2020

Review for Dr. Stein

Dr. Huntsman was able to really help me with my foot pain. I am very glad I found him.

Ash Apr 14 2020

Review for Dr. Huntsman

Great

John tavern Apr 13 2020

Review for Dr. Hickey

Great experience with Dr. Huntsman at Highland Podiatry. Very caring and knowledgeable doc. Would recommend.

Sherry Apr 10 2020

Review for Dr. Huntsman

Lynn Z Apr 05 2020

Review for Dr. Fitzgerald

Caring and thorough

Apr 03 2020

Review for Dr. Henderson

Patty Strenk Apr 03 2020

Review for Dr. Nader

Chronic pain

Mar 21 2020

Review for Dr. Moufawad

Had a TKR December 17, 2020. My experience was good right from the first visit. I felt very comfortable there, felt very informed and my surgery and recovery went better than I expected it would be. Very happy i chose Dr. Petersilge and i have recommended Dr. Petersilge to anyone that asked.

Debbe Mar 17 2020

Review for Dr. Petersilge

Dr Umapathy is the most sympathetic doctor I know She takes the time to know her patients and their health care needs She does a thorough job evaluating each problem I have been a patient of hers for many years and plan to be for many more

Virginia Bydash Mar 12 2020

Review for Dr. Umapathy

Mar 11 2020

Review for Dr. Khalil

No recommendation

Mar 09 2020

Review for Dr. Fabien

Excellent experience. Will, and have, recommended him to others.

Russell Culp Mar 09 2020

Review for Dr. Fitzgerald

Mary, cleveland Mar 09 2020

Review for Dr. Fitzgerald

Mar 08 2020

Review for Dr. Fitzgerald

Mar 03 2020

Review for Dr. Petersilge

Usually waited anywhere from 30 min to 60 min after my appt time. No credit card usage so either have to bring cash or check. Last time I was there he would not answer my question on how to get rid of terrible pain, only responded asking me if I wanted to be back on prednezone.

Feb 27 2020

Review for Dr. Azem

At this moment have been waiting 1 hr 10 minutes. Sucks!!!

Feb 26 2020

Review for Dr. Azem

It was the BEST,I couldn't of had a better outcome.

Chuck Hrenko in Newton Falls, OH - Feb 25 2020

Review for Dr. Fitzgerald

Feb 21 2020

Review for Dr. Petersilge

Very companionate

Feb 18 2020

Review for Dr. Moufawad

jude Feb 18 2020

Review for Dr. Heather

Kimberly Berlin Feb 16 2020

Review for Dr. Fitzgerald

Horrible doctor. Was have excruciating nerve pain for a very long time and developed a severe virus for a fever for nearly 3 months. Put in my chart that I had hypochondriasis and I ended up having shingles. Also prescribes too strong of medicine at dangerous doses that have sent me into the ER.

Feb 16 2020

Review for Dr. Junglas

My interactions with Dr. Shaper showed she was the ultimate professional who truly cares

Feb 14 2020

Review for Dr. Shaper

The best dermatologist I've ever been to and I've been to many. Smart, thorough, well spoken, caring. Has solved several issues for me none of the others could have cared less about.

Feb 13 2020

Review for Dr. Blumetti

I had two Hernias. The doctor was friendly and explained what was needed. He was friendly and explained to me what was needed and I felt comfortable with his decision.

Feb 13 2020

Review for Dr. Jasper

Dr. Shaper took care of my foot problem. The improvement is wonderful. I would refer her to anyone.

Feb 13 2020

Review for Dr. Shaper

Gaylyn Wallace Feb 13 2020

Review for Dr. Ahn

Dr. Blumetti has a wonderful way of making you feel very comfortable. She's calming, professional, thorough and extremely caring. Her assistant, Nicole, doesn't equally awesome job. They are a great team.

WendyD Feb 06 2020

Review for Dr. Blumetti

Doctor is very rude and short would not recommend to anyone. Biggest waste of time. I have since had needed surgery that he felt was not needed . Very arrogant.

Feb 06 2020

Review for Dr. Fitzgerald

Barbara Calfee, JD Feb 06 2020

Review for Dr. Zivic

James Winston Feb 05 2020

Review for Dr. Huntsman

Patricia Biel in Broadview Heights , OH - Feb 03 2020

Review for Dr. Fitzgerald

I am a new patient of Dr. Shaper and was impressed by her professionalism and 5-star bedside manner. Dr. Shaper is the first doctor that genuinely cares for her patients and was thorough in her diagnosis of my foot ailments. Thank you, Dr. Shaper.

Jan 30 2020

Review for Dr. Shaper

I have never been treated with such respect and attentiveness . Dr. El-Nashar is an amazing physician.

Jan 29 2020

Review for Dr. El-Nashar

Jan 27 2020

Review for Dr. Fitzgerald

Very pleased with my whole UH experience! Dr. Fitzgerald was confident, professional, supportive and informative.

Donna Jan 27 2020

Review for Dr. Fitzgerald

I highly recommend Dr. Fitzgerald and his team! I will need to have my second knee replaced, and there is no question that I will go back to him.

Jan 27 2020

Review for Dr. Fitzgerald

Unpleasant in the extreme. He came across as egotistical and condescending. I don’t think he cares at all about patients or their pain.

Jan 27 2020

Review for Dr. Khalil

I have seen Dr. Fostyk several times, it is always a great experience. She is personable and knowledgeable. Her staff are friendly and welcoming. I have referred several people and no one has been disappointed with her care.

Megan Oltmann Jan 25 2020

Review for Dr. Fostyk

I’m surprised this doctor would even call herself a doctor considering how she treats her patients. The procedure was excruciatingly painful and I’ve NEVER seen a doctor act so unprofessional. There are WAY better foot doctors in Cleveland.

Jan 24 2020

Review for Dr. Shaper

Very purple bruises today. No bruises previous time. I know they will eventually disappear

Joan Peters Jan 23 2020

Review for Dr. Fostyk

I had a complete hip replacement done by Dr. Petersilge. From the first office visit and through the whole procedure, I was very comfortable and trusted Dr, Petersilge. I am very happy with the end result and highly recommend him to others for their replacements.

Dale V. Dotson Jan 20 2020

Review for Dr. Petersilge

Joyce Cosby Jan 18 2020

Review for Dr. Ranasinghe

Dr. Glaude saved my husband’s life. He gave him the same care he would have wanted if it were him.

Jan 16 2020

Review for Dr. Glaude

Kathy L Pustole Jan 15 2020

Review for Dr. Joyce

Jan 14 2020

Review for Dr. Ahn

I was with Dr. Mark from the time he started. Always helpful, caring and listened to all my questions and concerns without making me feel I was bothering him. I moved 2 hrs away and continued to see him after that. I would recommend he to anyone.

Jan 13 2020

Review for Dr. Mark

Jan 13 2020

Review for Dr. Petersilge

I have been very happy with the care from Dr. Cireddu over the years. He is always able to squeeze us into clinic for urgent visits and follows up when we were in the hospital.

Jan 11 2020

Review for Dr. Cireddu

Kathryn Huggins Jan 10 2020

Review for Dr. Henderson

My husband had to have an emergency neck laminectomy. Dr. Ahn took an hour with us and explained the procedure in detail. His bedside manners were excellent. We felt very comfortable with the procedure after he talked with us. He is very polite and understanding as well as though all. I

Brenda and Larry Jan 08 2020

Review for Dr. Ahn

Doctor told me that many people have collapsed discs without accompanying pain. Rude, dismissive, save your copays for a doctor who cares.

Dec 28 2019

Review for Dr. Hayek

Dec 24 2019

Review for Dr. Lele

Robert Ripley Dec 21 2019

Review for Dr. Ahn

Dec 18 2019

Review for Dr. Huntsman

he is truly a wonderful doctor and very patient with a scary person like me. i have told everyone with a joint problem to use him. i will never change doctors. Thanks for all your help along with the staff Teara Wheeler 12 16 2019 Tear

Teara Wheeler Dec 17 2019

Review for Dr. Petersilge

Karen Dec 15 2019

Review for Dr. Storck

PES Dec 09 2019

Review for Dr. Jaeger

Dr. Headen is very thorough and thoughtful. His staff is very pleasant too. Never need to wait to be seen.

Dec 05 2019

Review for Dr. Headen

NOT WHAT YOU WOULD EXPECT IN YOUR FIRST VISIT TO A DOCTOR WHEN YOU HAVE SERIOUS CONCERN ABOUT YOUR HEALTH, DISAPPOINTING EXPERIENCE. VERY COLD, UNCARING AND UNPROFESSIONAL. I WILL NOT GO BACK I WILL NOT RECOMMEND.

Dec 04 2019

Review for Dr. Jaeger

Nov 28 2019

Review for Dr. Jaeger

Cindy P Nov 25 2019

Review for Dr. Roter

Was very dismissive and never listened to me or my complaints.

Nov 22 2019

Review for Dr. Roter

Nov 21 2019

Review for Dr. Jaeger

Dr. Senft is a very caring physician. I recommend him highly!

Geri Kuzmiak Nov 20 2019

Review for Dr. Senft

It is rare to find the combination of brilliant surgeon plus stellar human being. I could not recommend Dr Ahn more highly.

Samm Lewis Nov 20 2019

Review for Dr. Ahn

When Dr.Fitzgerald walk in and talk to my husband &I he took his time and explained what had to be done with my knee and I can say this my husband didn't like the Doctor from Michigan, but he really like Dr.Fitzgerald we both did and would recommend him to all are friend and family.

Beverly Shepard Nov 19 2019

Review for Dr. Fitzgerald

Dr Ahn is an exceptional surgeon who provides excellent care to his patients before, during, and after any procedure.

Nov 19 2019

Review for Dr. Ahn

Colleen S Nov 18 2019

Review for Dr. Petersilge

I went and saw Dr. Shaper because I was unhappy with the way my toes looked and she performed a procedure to cure my fungal nails where she drilled holes in my toes and it is amazing. My toes have never looked better she cured what other doctors couldn't she is amazing

Kyle T. Nov 15 2019

Review for Dr. Shaper

Location

University Hospital Richmond Medical Center

27100 Chardon Rd, Richmond Heights, OH 44143