UH St. John Medical Center

78%

Patients that would definitely recommend
8% higher than the national average


UH St. John Medical Center is a medical facility located in Westlake, OH. This hospital has been recognized for Patient Safety Excellence Award™, Outstanding Patient Experience Award™, and more.

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

Patient Safety Excellence Award™ (2020, 2018)

Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

Outstanding Patient Experience Award™ (2020)

Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

Specialty Clinical Quality Awards

Pulmonary Care Excellence Award™ (2021)

Superior clinical outcomes in treating chronic obstructive pulmonary disease (COPD) and pneumonia

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

2 ratings were better than expected

  • Respiratory failure following surgery
  • Deep blood clots in the lungs or legs following surgery

10 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Pressure sores or bed sores acquired in the hospital
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Bloodstream infection following surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
79%

Patients who gave a rating of 9 or 10
10% higher than the national average

78%

Would definitely recommend
8% higher than the national average

UH St. John Medical Center

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%82%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%83%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%68%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%90%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%56%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%75%66%

UH St. John Medical Center

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%64%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%80%73%

Providers

Provider Reviews

When I was admitted to the hospital I was so fortunate that Dr.M, was the cardiologist on call. He's taken such good care of me and recommended the best surgeon to do my TAVR surgery. He also has the best staff ever.

Mrs.K Dec 03 2020

Review for Dr. Moussa

TeleHealth appointment was so much better than I thought it would be. Glad I did it that way and took care of my health. Recommend TeleHealth with Dr. Holtzmeier. Straightforward, caring, and very effective- virtually.

Sandi C. Nov 24 2020

Review for Dr. Holtzmeier

I had upper and lower blepharoplasty with Dr. Khory and couldn’t be more pleased. He delivered exactly what he promised — a more rested, more youthful look. I’m still technically healing at the 3 month period but extremely happy with my outcome. His staff is super kind and friendly as well.

Laura D Nov 16 2020

Review for Dr. Khoury

Absolutely love him. He is smart, caring, and calm in stressful situations. I had complications my entire first pregnancy and the delivery went worse but he managed everything so well and saved my baby girls life. He will always be my OBGYN!

Nicole Pentito Nov 15 2020

Review for Dr. Stokes

Dr. Gillespie is awesome he has been there for me through all of my three shoulder surgeries, I wouldn't want anyone else doing my surgeries except Dr. Gillespie. Shoulders are hard to fix. Yes, I would recommend him.

Diane, Mentor Ohio Nov 14 2020

Review for Dr. Gillespie

Location

UH St. John Medical Center

29000 Center Ridge Rd, Westlake, OH 44145

Frequently Asked Questions

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