Southwest General Health Center

82%

Patients that would definitely recommend
12% higher than the national average


Southwest General Health Center is a medical facility located in Middleburg Heights, OH. This hospital has been recognized for Patient Safety Excellence Award™, Outstanding Patient Experience Award™, and more.

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

Patient Safety Excellence Award™ (2020, 2019, 2018)

Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

Outstanding Patient Experience Award™ (2020, 2018)

Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

America's 250 Best Hospitals Award™ (2018)

Top 5% in the nation for consistently delivering clinical quality

Specialty Clinical Quality Awards

America’s 100 Best Hospitals for Pulmonary Care Award™ (2020, 2019, 2018)

Superior clinical outcomes in treating chronic obstructive pulmonary disease (COPD) and pneumonia

America’s 100 Best Hospitals for Stroke Care Award™ (2018)

Superior clinical outcomes in the care and treatment of stroke

Critical Care Excellence Award™ (2018)

Superior clinical outcomes in treating pulmonary embolism, respiratory system failure, sepsis, and diabetic emergencies

General Surgery Excellence Award™ (2018)

Superior clinical outcomes in bowel obstruction treatment, colorectal surgeries, gallbladder removal, esophageal/stomach surgeries, and small intestine surgeries

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

3 ratings were better than expected

  • Pressure sores or bed sores acquired in the hospital
  • Bloodstream infection following surgery
  • Accidental cut, puncture, perforation or hemorrhage during medical care

10 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Death following a serious complication after surgery
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Respiratory failure following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Breakdown of abdominal incision site
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
81%

Patients who gave a rating of 9 or 10
12% higher than the national average

82%

Would definitely recommend
12% higher than the national average

Southwest General Health Center

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%79%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%82%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%67%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%91%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%56%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%75%66%

Southwest General Health Center

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%65%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%75%73%

Providers

Provider Reviews

M.Costanzo Aug 12 2020

Review for Dr. Schnell

He’s a caring good dr. He is slow in having someone return calls for meds. He wanted me to use some equipment and actually looked it up on amazon for me. Is well informed.

Aug 08 2020

Review for Dr. Lash

Tele-visit. Very attentive to my needs and concerns.

E. Genevieve C. Weitz Aug 06 2020

Review for Dr. Mistry

Olivera Dunjic Aug 05 2020

Review for Dr. Naem

Dr Shahed was my brother’s doctor until he passed away from cancer. Dr Shahed was truly the most amazing and compassionate doctor I have ever met. He helped restore my faith in the medical profession as a whole.

Aug 01 2020

Review for Dr. Shahed

Aug 01 2020

Review for Dr. Freyvogel

He is a fantastic dr. He is kind and compassionate. He made time for me and answered all my questions. He is an excellent surgeon! I would highly recommend!!

Aug 01 2020

Review for Dr. Schleicher

So nice. Lifted my spirits with how nice they were! Knowledgeable! Friendly! Thank you. Quiet waiting room

Jul 30 2020

Review for Dr. Freireich

Dr Naem has been extremely kind to me, and truly connects on the human level. He is thoughtful, caring, thorough, and very knowledgeable. He listens carefully and then comes up with a plan of action. I highly recommend Dr Naem!!!

Julia Patton Jul 29 2020

Review for Dr. Naem

An excellent physician. He cares about his patients, gives them all time needed to understand their problems, and address their concerns. I highly recommend him.

Jul 29 2020

Review for Dr. Alhaddad

I am grateful Dr. White is my Ophthalmologist. Dr. White performed cataract surgery on both of my eyes in February. Results are terrific! I highly recommend Dr. White and his staff.

Tim Jul 29 2020

Review for Dr. White

Went for colonoscopy - everyone was professional, helpful and explained everything thoroughly

Thomas K Jul 25 2020

Review for Dr. Naem

Jul 25 2020

Review for Dr. Apostolis

Had a robotic assisted hysterectomy. Dr Alton has been my doc for 20 years. He is an excellent gynecologist and surgeon. I highly recommend him!

Roshelle Farmer Jul 23 2020

Review for Dr. Alton

I have been a patient for over 20 years. Worst office staff ever. They don't answer the phone, they leave you on hold forever, they don't return calls, they don't follow up with prescriptions. I don't want to change doctors but this is unacceptable.

Richard Ress Jul 23 2020

Review for Dr. Zelis

Katie Jul 22 2020

Review for Dr. Naem

His bedside manners are the best of any doctor I’ve dealt with ! He took amazing care of my mom ! I’m

Dan Padyjasek Jul 21 2020

Review for Dr. Myers

Just had rotator cuff surgery by Dr Lembach. He also did a cortisone shot previously. I think the world of him. He is very professional and super nice! I highly recommend both Dr Lembach and Orthowest.

Pat R. Jul 18 2020

Review for Dr. Lembach

Very helpful and understanding person. Was professional in all aspects to me and area’s that were of concern.

Jul 16 2020

Review for Dr. Mistry

Very professional, thorough, and friendly. Great staff. Will go out of his way to help in any situation. A good listener!

Tom Jul 16 2020

Review for Dr. Mistry

Jul 15 2020

Review for Dr. Novotny

I'm a fairly new patient with Dr. Epstein and so far I find him to be very attentive, good insight and treatment suggestions, compassionate and honest. I also like his assistant too.

Azaela Jul 14 2020

Review for Dr. Epstein

DROMANO Jul 13 2020

Review for Dr. Maroo

Cale Jul 10 2020

Review for Dr. Naem

Dr Naem is very responsive and straight to the point. He got my UC in remission in a few months. Very glad to be under his care.

Jul 10 2020

Review for Dr. Naem

Absolutely the best orthopedic doc / surgeon I've ever encountered (and I've gone under the knife with a few!) Dr. Coale has the best demeanor, is very caring and genuinely concerned for his patients, and is a top-notch surgeon. I highly recommend and now won't go see anyone else.

Lynn B. Jul 09 2020

Review for Dr. Coale

Great doctor would not see anyone else. He has help me thru my rotator cup tear . I would recommend him to friends and family.

Wayne O. Jul 07 2020

Review for Dr. Gillespie

Jo O. Jul 01 2020

Review for Dr. Naem

Dr. Mistry is always very thorough, caring and efficient! I would recommend Dr. Mistry and his fantastic team, including Mike!

Jun 30 2020

Review for Dr. Mistry

Very kind and patient man. Was terrific with our phone call. Didn't try to hurry and took as much time as needed to discuss my issues. Thank you.

tom wood Jun 29 2020

Review for Dr. Blankfield

Nanda S Jun 29 2020

Review for Dr. Mistry

Doesnt even listen to you or anything shouldnt even be a doctor does what he wants to

Jun 28 2020

Review for Dr. Diab

diane staman Jun 27 2020

Review for Dr. del Rio

Has been my local position for over a year very responsive proactive and keeping my difficult medical conditions managed highly recommend him and his staff!

Tom Jun 26 2020

Review for Dr. Mistry

W. B. Revels Jun 26 2020

Review for Dr. Ravishankar

Office doesn't do temp checks, MA and DR wears gloves but do not change them between patients nor do they wipe equipment down

Jun 26 2020

Review for Dr. Patel

Jun 22 2020

Review for Dr. Alton

Absolutely the most amazing and caring doctor a patient can find. Dr. Shahed has a wonderful best side manner and is truly dedicated to his patients. He goes above and beyond and treats them like family! The absolute best!

Ghassan Ashkar Jun 21 2020

Review for Dr. Shahed

Julia Eddy Jun 17 2020

Review for Dr. McCoy

Kelsey Sheppard Jun 15 2020

Review for Dr. Alhaddad

So highly recommend! He took care of my Dad at Parma Hospital when he had a heart issues and my dad has been with him ever since. Very responsive, calls right back. He has helped my dad immensely, and I am so thankful for him!

Sharon Means Jun 12 2020

Review for Dr. Debs

Dr. Alton is the sweetest OB ever! He's super nice, he remembers small details (like kid's names, etc) and he is very knowledgeable. I fully trust my pregnancies to him and would recommend him to friends or anyone looking for an awesome OB!

Jun 11 2020

Review for Dr. Alton

Dr. Oza is top notch in every respect. He takes his time with you, and makes sure you understand everything that is going on. He stays on top of your medical conditions, and gives each patient world class care.

Mark & Joy Shields Jun 11 2020

Review for Dr. Oza

I have been on the supplements he recommended for 3 years and they have made a tremendous improvement in my overall health. The program was specifically prescribed for my macular degeneration and that has stayed more or less on a plateau with my being functional for everything except driving.

Jun 10 2020

Review for Dr. Rozakis

A.M. Jun 09 2020

Review for Dr. Laluk

Sandy Saviet Jun 08 2020

Review for Dr. Mistry

Horrible doctor do not recommend. Does not even return calls. Make rash decisions without council. NO compassion what so ever.

99 Jun 07 2020

Review for Dr. Dohar

Just a great doctor. Been going there for 25+ years.

Patricia Norman Jun 02 2020

Review for Dr. Edwards

Dr. Mistry is a very caring doctor, he listens and explains things so that you can understand. His staff is amazing and they make your visit pleasant. Dr. Mistry takes his time with his patients, and is thorough with his visit with you.

Nadine Jun 02 2020

Review for Dr. Mistry

Molly B. May 31 2020

Review for Dr. Naem

Saw this Dr. in the emergency room. He won't take the health insurance the hospital takes and sends his bill directly to you. I could never trust a doctor that does such a despicable practice.

May 28 2020

Review for Dr. Pop

May 27 2020

Review for Dr. Bocanegra

Took his time to read my hold medical chart before seeing me. I like that he wanted to know all about me, so that way he know how to treat me. Like it.

Edwin May 25 2020

Review for Dr. Mistry

This guy is a pill pusher - prescribes the latest expensive things. He also doesn't know what he's doing. The two things he prescribed did nothing but make me gain 50 lbs. and be left with horrible stretch marks on my stomach.

147852 May 24 2020

Review for Dr. Thysseril

McKenna May 22 2020

Review for Dr. Issa

Extremely caring explained everything very clearly to me I loved her I would recommend her to anyone

Bonnie Ferrell May 21 2020

Review for Dr. Samaroo

Dr. Naem has been my gastro the last 2 years, and he’s been great. He recommended a new medication that put my Crohns into remission. He is extremely personable and friendly.

Nate H May 20 2020

Review for Dr. Naem

Best family doctor I have ever had.

May 20 2020

Review for Dr. Dolega

Dr. Li was very compassionate and explained my condition and treatment in a knowledgeable way. I felt very confident that I was in good hands.

May 19 2020

Review for Dr. Li

Dr Vollweiler is veryProfessional efficient, & kind. I highly recommend this Dr & his staff

KG May 18 2020

Review for Dr. Vollweiler

Angela May 14 2020

Review for Dr. Hamm

Wonderful Dr ! Would not ever go elsewhere! Cares so much for his patients! There are just not enough words !

Anita Cooke May 13 2020

Review for Dr. Alton

It’s really my worst experience . It seemed Dr Popa was very rude and looked down of her patient, the office is dirty, I wait 2 hours ,will not recommend.

Pam May 13 2020

Review for Dr. Popa

McKenna G May 12 2020

Review for Dr. Alton

very bad, he yelled at me when he got multiple pages. he accused me of asking for him to be paged when I had nothing to do with it. I found him knowledgeable but gruff, rude, a bully!

May 11 2020

Review for Dr. Modi

lousy service office dirty waiting time over two and half hours staff walking around like zombies blood work for everything what a joke

May 11 2020

Review for Dr. Popa

Very rude, doesn't listen at all. Just walks out of the room and leaves you to assume the appointment has ended. Yelled at me during the appointment too. Won't be going back to Dr. Desai ever.

May 07 2020

Review for Dr. Desai

One of the best doctors I have ever had. I highly recommend Dr. Epstein.

James Robertson May 06 2020

Review for Dr. Epstein

TAS May 06 2020

Review for Dr. Rodriguez

Jasmina May 04 2020

Review for Dr. Berger

Arrogant and difficult to talk to. Not quite sure he knows what he's doing...I would not recommend family or friends to him.

May 03 2020

Review for Dr. Younis

Dr. Mistry is pleasant to talk to and also listens to your concerns. he is not in a hurry and will tell you a second time if need be. his demeanor is exceptional!

leroy rogers May 02 2020

Review for Dr. Mistry

Apr 30 2020

Review for Dr. Madhun

Mike Jackson Apr 28 2020

Review for Dr. Wong

Apr 27 2020

Review for Dr. Wiemken

Apr 24 2020

Review for Dr. Wurst

This doctor is wonderful with communication and professionalism. And her staff especially Cheyrl gets five stars from me as well!

Linda Wolff Apr 22 2020

Review for Dr. Kovacevic

Nancy - Wooster, OH Apr 20 2020

Review for Dr. Apostolis

Dr. Rice cared for my husband when she was working in Lima, OH. Not only was she super pleasant, she was very thorough and found an irregularity in his appendix that 2 prior providers had missed. We really appreciate the extra time and care that she provided for him.

Stephanie E Apr 17 2020

Review for Dr. Rice

I previously worked in the medical field. Dr. Mistry is one of the best I met through all my years. he is considerate, caring, compassionate, listens to his patients, ask questions is an excellent diagnostician and I would recommend him to my family and friends.

Keith Gray Apr 17 2020

Review for Dr. Mistry

Always direct and to the point. Very knowledgeable and treats patients with dignity and respect.

Apr 16 2020

Review for Dr. Mistry

Rudest office staff of any doctor's office I have ever been EVER.

Apr 14 2020

Review for Dr. Ahmed

Dr. Al-Mubarak is very professional, personable, and kind. He is thorough and literally takes his time with his patients and answers every question I may have without hesitation. If only all doctors can be this way.

EvaM Apr 13 2020

Review for Dr. Al-Mubarak

Great

John tavern Apr 13 2020

Review for Dr. Hickey

She is a fantastic doctor. She really takes her time to listen and talk to you.

Debby Rogowski Apr 11 2020

Review for Dr. Koepke

Dr. Mistry is excellent. He is very knowledgeable and takes time to listen to any health concerns you may have then is sure to address them. He is also efficient so you are in and out which I appreciate. I’ve had nothing but wonderful experiences with Dr. Mistry and the staff.

Shauna Apr 10 2020

Review for Dr. Mistry

Excellent kind doctor. Takes very good care of his patients

Marcus Apr 07 2020

Review for Dr. Mistry

I was seen for blood in my eye. It was a ruptured capillary. He is a great dr. Understanding , asks a lot of questions and always nails the diagnosis. He is an asset to this practice!

Regina Thomas Apr 07 2020

Review for Dr. Mistry

Dr. nice , staff rude, doesn't return calls, would not use.

Dave Sobleski Apr 05 2020

Review for Dr. Madhun

John Rhoads Apr 02 2020

Review for Dr. Smith

Dr. Mahajan is a awesome physician. Very caring and attentive. I have had several colonoscopies and EGT. He has removed polyps and diagnosed Barretts. I have never had a problem. No pain whatsoever. I would recommend him to all.

Apr 02 2020

Review for Dr. Mahajan

Did not help me . Not a great doctor. Was treated in 2015. Was able to find a great doctor at the Cleveland clinic. Don’t waist your time with this clown.

Apr 01 2020

Review for Dr. Cohen

Dr. Karyn has been my doctor for many years. She is kind, compassionate and patient. I wouldn't dream of seeing anyone else for my health issues.

Lee Ann Apr 01 2020

Review for Dr. Abdallah

Excellent, caring doctor. There’s no wait to see him, and he spends all the time in the world listening to you and making sure you understand all that’s going on.

Mar 31 2020

Review for Dr. Viscomi

ROBERT CARPENTER Mar 29 2020

Review for Dr. Lapeyrolerie

Mar 27 2020

Review for Dr. Schnell

Location

Southwest General Health Center

18697 Bagley Rd, Middleburg Heights, OH 44130

Frequently Asked Questions

Where is Southwest General Health Center located?

Has Southwest General Health Center won any recent awards from Healthgrades?

Is Southwest General Health Center highly rated with patients?