Mercy Medical Center

75%

Patients that would definitely recommend
5% higher than the national average


Mercy Medical Center is a medical facility located in Canton, OH. This hospital has been recognized for Pulmonary Care Excellence Award™ and Coronary Intervention Excellence Award™.

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Specialty Clinical Quality Awards

Pulmonary Care Excellence Award™ (2020)

Superior clinical outcomes in treating chronic obstructive pulmonary disease (COPD) and pneumonia

Coronary Intervention Excellence Award™ (2019)

Superior clinical outcomes in coronary intervention procedures (angioplasty with stent)

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

2 ratings were worse than expected

11 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Pressure sores or bed sores acquired in the hospital
  • Death following a serious complication after surgery
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Respiratory failure following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Bloodstream infection following surgery
  • Breakdown of abdominal incision site
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
71%

Patients who gave a rating of 9 or 10
2% higher than the national average

75%

Would definitely recommend
5% higher than the national average

Mercy Medical Center

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%74%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%78%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%62%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%89%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%51%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%62%66%

Mercy Medical Center

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%48%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%73%73%

Providers

Provider Reviews

Dr. Cooper realizes that the patient's time is also valuable. He apologizes when he is more than 5 minutes late. He takes his time. He listens to me.

Jul 31 2020

Review for Dr. Cooper

Very happy with Dr Cecil. Over twenty years ago he did my dad's surgery and I knew after that if I ever needed treatment for my back I would see him. He is very good at listening and also at explaining everything.

Michelle Jul 31 2020

Review for Dr. Cecil

cares about his patients

Jul 30 2020

Review for Dr. Krishnamurthi

She is an excellent dr. I wouldn’t change for the world

Claudia Smith Jul 29 2020

Review for Dr. Parrish

Dr. Morrison, is absolutely the best doctor I have ever been associated with she is down to earth very personable and has helped me mentally physically and emotionally.

Patrick Toomey Jul 25 2020

Review for Dr. Morrison

I highly recommend Dr. Papacostas. I have been a patient of his over the years and he’s always a very caring and personable doctor.

Lisa O’Brien Jul 24 2020

Review for Dr. Papacostas

Martin J Tindell Jul 24 2020

Review for Dr. Stetler

He is always so friendly. He puts you at ease. I actually waited 6 months to have him do my knee replacement. He did most of my families knee surgeries. I wouldn't go anywhere else. Thank you Dr. Pentz! You are a great surgeon! You took good care of me.

Terry Sampsel Jul 23 2020

Review for Dr. Pentz

Dr. Dorfman provided me a great experience! I was in a great deal of pain when I went into the office and his professional approach, helped me in re-assuring that I was in the right place! Even his assistant who walked me from the waiting room was amazing!!

P. Yacko Jul 22 2020

Review for Dr. Dorfman

I cannot say enough about OMNI orthopedics. I have had 2 surgeries in the past year and Dr. Gasser was amazing. It has been a long time since I have found a doctor who really listens and cares about his patients! Recommend him to anyone and everyone who is in need of a great surgeon.

Satisfied patient! Jul 22 2020

Review for Dr. Gasser

Very professional, she was able to give me specific answers and options. I Didn’t feel anything while receiving the cortisone shots, and am now getting marked relief from knee pain that has limited my mobility for years.

Missie R Jul 21 2020

Review for Dr. Bickett

Excellent professional visit, well treated and friendly. Experienced and great Dr. and staff .

Greg Jul 21 2020

Review for Dr. Bickett

I went to Dr. Dorfman for lower back and hip pain. I was very pleased on his examination and what he decided was the best route for me at this time. I did not feel rushed and he took time to explain everything in a clear and precise manner.

Connie Jul 21 2020

Review for Dr. Dorfman

Dr. Hellmann is the best at what he does—he always addresses the issue at hand with my knee and has helped me tremendously since I have been going to him. Highly recommend him!!

Kelli Jul 21 2020

Review for Dr. Hellmann

He did a total ankle replacement and it helped me greatly. He was very thoughtful and took the time to answer all my questions. I am going to get my other ankle replaced as well and of course he will be doing it.

TomB Jul 21 2020

Review for Dr. Charlick

He listened to me and what I described and gave me the information I needed. He is pleasant and caring.

Judith Forsythe Jul 20 2020

Review for Dr. Pentz

He is very thorough and has a great bedside manner.

Heather Gotschall Jul 20 2020

Review for Dr. Zollinger

Long wait to be seen but doctor is very helpful and kind. Recommend him for anyone.

Jul 20 2020

Review for Dr. Chokan

Incredible visit. Dr. Richterman was friendly and attentive. He explained things in a way I could understand. 100% recommend.

Amy W Jul 15 2020

Review for Dr. Richterman

Pat O'Keefe Jul 15 2020

Review for Dr. Satyan

I have been suffering with extreme pain for approximately ten years. I met Dr. Zakari through a mutual friend in 2018. He is the first Doctor to help not only control my pain, but almost eliminate it. I am 47 years old and with his help I am regaining my quality of life back.

Lorrie K Jul 14 2020

Review for Dr. Zakari

Dr Kamel has been awesome. His bed side manner is rooted in his personality. He is quick and to the point but once you get to know him he is very personable. He does not mix words tells you the truth

RN Jul 12 2020

Review for Dr. Kamel

Dr Papacostas was great! He is a very kind and caring Doctor. He took his time with me and explained everything. He answered all of my questions and was very patient and thorough. He has a great personality and I enjoyed my visit with him!! I would highly recommend him!!

Tim Jul 11 2020

Review for Dr. Papacostas

She is very friendly and informative.

Jul 10 2020

Review for Dr. Bickett

Very caring , makes you feel your problem is important to him

Jul 09 2020

Review for Dr. Papacostas

Every time i visit dr nams office everyone is so pleasant o highly recommend tDr Nam and amyone in this office so glad i have the pleasure of being a patient here

BECCA KENNEDY Jul 09 2020

Review for Dr. Nam

Laura G Jul 08 2020

Review for Dr. Tudosie

Dr. Hellmann is an excellent doctor. He takes the time to give you all the possible treatments for your condition. He answers my questions honestly and throughly. I trust him to do what is best for my overall health.

Jessica C. Jul 08 2020

Review for Dr. Hellmann

Very good, he fixed broken big toe and four hammer toes.

Tony Jul 08 2020

Review for Dr. Charlick

I absolutely love the office staff and Dr. Clarke as my physician. She is knowledgeable, professional and personable. If I cannot have confidence and the ability to freely communicate comfortably with my physician, I have the wrong physician. I feel good about returning to Clarke Family Medicine.

Orbrey Lane Jul 07 2020

Review for Dr. Clarke

Dr. Pentz is awesome. Not only is he a good orthopedic surgeon and a kind doctor, he is a downright great person. I would recommend him 105%.

Tara Depew Jul 04 2020

Review for Dr. Pentz

Jul 04 2020

Review for Dr. Cecil

Very pleasant; seems to take adequate time. Nothing negative to say

Jul 03 2020

Review for Dr. Lilko

THOMAS THOMAS Jul 01 2020

Review for Dr. Satyan

Dr Papacosta diagnosed my problem and discuss the options available to treat my problem. He answered all questions and took time to make sure I understood everything.

Jul 01 2020

Review for Dr. Papacostas

Excellent care, wonderful staff. I was completely satisfied with the concern and care I received and so encouraged to have hope and healing! His knowledge and expedience in my health issues was amazing! So grateful!

Beth Russ Jun 30 2020

Review for Dr. Cecil

Dr. Cecil was very informative and went step by step through my xrays and answered all my questions. Felt very comfortable with him. Surgery is scheduled. Can't wait for my back pain to be gone!

Jun 26 2020

Review for Dr. Cecil

I always have a great outcome, I see him for joint injections every 3 months ...he has offered other options but this works best for me!

Susan Rothacher Jun 25 2020

Review for Dr. Richterman

Dr consanguinity replaced both my hips and did a fabulous job. I wouldn’t want anyone else to do orthopedic surgery on me. I have a lot of faith and trust in Dr Conlan.

Jun 25 2020

Review for Dr. Conlan

Dr. Markarian did my back and neck surgery. I trust him 1000%. He is very caring and listens to you. I would not go to anybody else.

Barbara Jacofsky Jun 25 2020

Review for Dr. Markarian

Dr Sabie is a top notch trustworthy doctor. He exhibits outstanding professionalism, and courtesy. He is meticulously through, serves with alacrity and sincere devotion to his patients. He is a class of his own; kind and jovial!

Mahmoud Lamdani Jun 25 2020

Review for Dr. El Ghamry Sabe

Michelle Jeffries Jun 25 2020

Review for Dr. Papacostas

I've been seeing him for my knee for 16 years now. He has performed 2 surgeries on it and is the kindest most informative doctor. When a replacement is necessary, he will be my go-to. The best!!

Debbie Smith Jun 24 2020

Review for Dr. Hellmann

Very professional and honest!!!!!He followed through on what he said and got me to someone who could do what is needed.The staff was also professional and caring!!!!!

Jacci Jun 24 2020

Review for Dr. Moretta

Another ankle injury. Trust Dr. Charlick to give accurate information and use his best judgement.

Kanda Haight Jun 23 2020

Review for Dr. Charlick

I would highly recommend doctor Dorfman. Any time something comes up he doesn't hesitate to get me in and help get me back on my feet again.

Steven Anderson Jun 23 2020

Review for Dr. Dorfman

On a scale of 1-5 I would give Dr. Pentz a 5. I was able to get a quick appointment. He spoke TO me and not down to me. He made it easy to understand that made sense to me. I had complete confidence in him and will continue to see him for sure.

Deb Roloff Jun 20 2020

Review for Dr. Pentz

Jun 19 2020

Review for Dr. Dorfman

Doctor Cecil has kept me walking for many years. He never tires of me and my questions. Has done surgery on both myself and my family, and we are very grateful to him! Love ya Doc!

Katie McFadden Simmons Jun 19 2020

Review for Dr. Cecil

Dr Bickett was kind and thorough. She made sure to squeeze me back in within two days to go over test results, since she couldn't see me the next week.

Kerri Weis Jun 18 2020

Review for Dr. Bickett

Jun 18 2020

Review for Dr. Haupt

Dr R is great. Treats you as a person as well as a patient. Very knowledgeable about his field and your problem.

Leonard Jun 18 2020

Review for Dr. Richterman

Friendly been seeing him for over 20 years would highly recommend him have trust in him

Norman Koplin Jun 17 2020

Review for Dr. Dorfman

Jun 17 2020

Review for Dr. Chokan

Dr. Dorfman is very informative, he provides explanations for tests and procedures. He actively listens and responds in a manner that non medical people can understand.

Jun 17 2020

Review for Dr. Dorfman

My favorite doctor of all time. Has the most knowledge about all the conditions that I have and always remembers me and my family. Great man!

Jun 17 2020

Review for Dr. Khalil

Get a real ENT doctor, if you need one. This guy is rough & very crude. Worst experience of my life!!!!! The only reason I gave him 1 star is because zero stars is not an option!

Jun 16 2020

Review for Dr. Barat

I have all the faith in the world in Dr. Satyan. Great bedside manor, patient man. I only can say great things about him. I was very lucky to have found him!

Sheila Straight Jun 16 2020

Review for Dr. Satyan

Horrible

Jun 13 2020

Review for Dr. David

Dr Charlick performed my Achilles surgery a couple years ago and I couldn’t have been more pleased. Now that I need surgery on my other ankle, I chose Dr Charlick again. I recommend them to everyone.

Lory D Jun 13 2020

Review for Dr. Charlick

Excellent experience. Dr. Blake had studied my past medical history and records prior to seeing me so he was well prepared. He was friendly, considerate, and professional. I appreciated his interest in me as a person.

Jun 13 2020

Review for Dr. Blake

Dr. Bickett has treated me for years. This visit was for plantar fasciitis. She was, as always, patient, informed, and the treatment helped! She will always be my go-to Ortho Doc!

Lisa Nader Jun 12 2020

Review for Dr. Bickett

Gordon Jun 12 2020

Review for Dr. Klimo

Jun 12 2020

Review for Matthew Gooch

Great service and quality of care. Very friendly staff.

George Jun 12 2020

Review for Dr. Khalil

Lowell Seibert Jun 11 2020

Review for Dr. Dewan

Quick service with a kind and caring doctor

Jun 10 2020

Review for Dr. Papacostas

Excellent communicator. Speaks to you intelligently and plainly. He is open to discussing options.

Donna Jun 10 2020

Review for Dr. Papacostas

Jun 10 2020

Review for Dr. Charlick

Dr. Fiorentino never rushes you through your visit. She truly cares about her patients! Best doctor our family has ever gone to by far.

Patricia Jun 10 2020

Review for Dr. Fiorentino

Very professional and excellent bedside manner.

Cathy K Jun 10 2020

Review for Dr. Bickett

Dr. Charlick is very knowledgeable and confident in his practice which makes you feel at ease right away. I have to have shots in both of my feet a few time a year and possible surgery someday. I feel very comfortable letting him do this surgery when I am ready.

Jun 09 2020

Review for Dr. Charlick

Jun 07 2020

Review for Dr. Swisher

I really liked Dr Papacostas. He took time to explain what was going on and what needed to be done. He was very nice.

Joan Huddleston Jun 06 2020

Review for Dr. Papacostas

Love Dr Pentz! He is very caring and compassionate! Takes his time and answers all your questions! Very patient!! Highly recommend him!

Cotopolis Tina Jun 05 2020

Review for Dr. Pentz

Angela Camacho Jun 05 2020

Review for Dr. Satyan

The best doctor I ever encountered! Very concerned and thorough!

Jun 05 2020

Review for Dr. Arsuaga

Dr Satyan was part of a team of Drs at OHSU in Portland, Oregon who performed my brain stem surgery. He is amazing. He also took care of me when I acquired meningitis a couple of months after my surgery. Would recommend him always.

Jun 05 2020

Review for Dr. Satyan

Father was under his care for years. Alright care. Until my father went to the ER for heart failure. The ER report sat on Dr. Gross desk for 3 weeks. Was like pulling teeth to get him to do anything for my father. Had to change to a new cardiologist. I believe this saved his life.

Concerned family member Jun 04 2020

Review for Dr. Gross

Even though I am getting stabbed by a needle every visit, I always enjoy the fun interactions with all the staff and Dr Pentz.

Kathy Hilderbrand Jun 03 2020

Review for Dr. Pentz

Honest straight forward

Charles McGhee Jun 03 2020

Review for Dr. Satyan

Very knowledgeable and easy to understand!

Gail Phares Jun 03 2020

Review for Dr. Bickett

Although Dr. Dorfman cannot perform miracles, he always offers whatever he can to assist me with dealing with my problem. My plan of care for my chronic pain does not usually change much, but it is great to know he is there to support me in this difficult journey.

Jun 03 2020

Review for Dr. Dorfman

John Jahant Jun 02 2020

Review for Dr. Zakari

Jun 01 2020

Review for Dr. Drake

Jun 01 2020

Review for Dr. Onuora

May 31 2020

Review for Dr. Prosser

An answering service takes messages and relays them. He is in limited days of the week, causing a delay in response-can be days. Has a condescending nature. Seems in a rush. I do not recommend him.

May 31 2020

Review for Dr. Kast

Dr. Pentz is outstanding! He made me feel very comfortable about my knee replacement surgery. Explained the procedure very well. The surgery outcome was far better than I anticipated. Was walking with a cane 6 days after the surgery!! PT department at Omni really helped get back on my feet quickly.

Lee May 30 2020

Review for Dr. Pentz

Dr. Cecil did a wonderful job with my spine surgery. Would highly recommend!

May 30 2020

Review for Dr. Cecil

C.M. May 29 2020

Review for Dr. Khan

This doctor is caring, patient and very informative. I would highly recommend him!!!

May 27 2020

Review for Dr. Tabet

Judy Hanttula May 27 2020

Review for Dr. Satyan

Was a patient for 3 yrs. until my dad was diagnosed with cancer. He basically said we should stop treating him and put him in hospice. He refused to see him and went as far as to tell us to let him die. Never see this man. Not a doctor.

May 26 2020

Review for Dr. Westerbeck

May 26 2020

Review for Dr. Lewis

RPhillips May 26 2020

Review for Dr. Sawhney

Location

Mercy Medical Center

1320 Mercy Dr NW, Canton, OH 44708

Frequently Asked Questions

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