Mercy Health-West Hospital

74%

Patients that would definitely recommend
4% higher than the national average

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

America's 100 Best Hospitals Award™ (2020)

Top 2% in the nation for consistently delivering clinical quality year over year

America's 250 Best Hospitals Award™ (2020, 2019, 2018)

Top 5% in the nation for consistently delivering clinical quality

Patient Safety Excellence Award™ (2020)

Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

Specialty Clinical Quality Awards

America’s 100 Best Hospitals for Critical Care Award™ (2020, 2019, 2018)

Superior clinical outcomes in treating pulmonary embolism, respiratory system failure, sepsis, and diabetic emergencies

America’s 100 Best Hospitals for Pulmonary Care Award™ (2020, 2019, 2018)

Superior clinical outcomes in treating chronic obstructive pulmonary disease (COPD) and pneumonia

America’s 100 Best Hospitals for Stroke Care Award™ (2020, 2019, 2018)

Superior clinical outcomes in the care and treatment of stroke

America’s 100 Best Hospitals for Gastrointestinal Care Award™ (2019, 2018)

Superior clinical outcomes in colorectal surgeries, gallbladder removal, esophageal/stomach surgeries, small intestine surgeries, and treating bowel obstruction, gastrointestinal bleeds, and pancreatitis

America’s 100 Best Hospitals for General Surgery Award™ (2019, 2018)

Superior clinical outcomes in bowel obstruction treatment, colorectal surgeries, gallbladder removal, esophageal/stomach surgeries, and small intestine surgeries

America’s 100 Best Hospitals for Cardiac Care Award™ (2018)

Superior clinical outcomes in heart bypass surgery, coronary interventional procedures, heart attack treatment, heart failure treatment, and heart valve surgery

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

1 rating was worse than expected

1 rating was better than expected

  • Deep blood clots in the lungs or legs following surgery

11 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Pressure sores or bed sores acquired in the hospital
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Respiratory failure following surgery
  • Bloodstream infection following surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
75%

Patients who gave a rating of 9 or 10
6% higher than the national average

74%

Would definitely recommend
4% higher than the national average

Mercy Health-West Hospital

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%81%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%78%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%61%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%86%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%52%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%61%66%

Mercy Health-West Hospital

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%58%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%67%73%

Providers

Provider Reviews

My spouse, children, and I are all patients of Dr. Wilson and have been for years. He's a great pcp who definitely listens to your concerns and makes sure you are taken care of.

Jul 09 2020

Review for Dr. Wilson

Customer friendly, very little wait time to been seen by requested physician, Dr.Roedersheimer, who was pleasant and patient friendly. Excellent time management

Sondra Jul 07 2020

Review for Dr. Roedersheimer

Linda Andry Jul 02 2020

Review for Dr. Raskin

Dr. Wrenn is doing what she was meant to do. She explains everything so I can easily understand, is very informed with new and alternative options, keeps our focus on 1 goal, and has so much compassion! Love her!

Jul 02 2020

Review for Dr. Wrenn

Bud Jun 30 2020

Review for Dr. Chen

He is fantastic a very compassionate doctor. He saved my sisters life. So grateful that we have him on board!

Jun 30 2020

Review for Dr. Puri

I have been a patient of Dr. Geering for 9 years. He is very knowledgeable, proficient and professional. He has a lot of patients but he listens and attends to each one as if they are his top priority. I hope that he never retire.

Jun 27 2020

Review for Dr. Geering

Very helpful in explaining protocols

Jun 26 2020

Review for Dr. Drosick

Russell L. Strunk Jun 25 2020

Review for Dr. Tegtmeier

Dr Vodela is very thorough and came every day I was in the hospital. My visit with him in his office went very well. He and his staff were wonderful. I would recommend him to family and friends with highest regards. He is a great doctor.

Kimberly Holmes Jun 24 2020

Review for Dr. Vodela

Dr. Sifri is professional, listens to his patients, and has the skills and talents to give top eye care. I would trust no other doctor with my eye care.

Rebecca Samborsky Jun 24 2020

Review for Dr. Sifri

Dr. Campbell is very through with you examination he listens to what you have to tell him what is going on with you and he takes time to explain everything so you can understand it

Janice Jones Jun 23 2020

Review for Dr. Campbell

It was great, very pleasant experience. Very good surgeon and did an awesome precise cataract surgery!

Gary Keller, DVM Jun 23 2020

Review for Dr. Sifri

Dr. Gaiser is very easy to communicate with, he addresses all of my questions and concerns in a timely manner. 5 star doctor!!

Mrs. Farmer Jun 20 2020

Review for Dr. Gaiser

Jun 20 2020

Review for Dr. Gaiser

I was anxious about having cataract surgery and Dr Sifri made me feel at ease and explained the whole procedure to me. Explained what he was doing during surgery and did an excellent job. I can see so clearly now.

Jean Blessing Jun 19 2020

Review for Dr. Sifri

I went to Dr. Gaiser for help losing weight. We went through a full visit to discuss my current situation, then my goals. He set me up with a program that fit into my life and I was able to lose 60 pounds.

Gates Jun 19 2020

Review for Dr. Gaiser

Very down to earth doctor. Listens to what you have to say and actually helps. Clearly cares about his patients. He is very easy to talk to and helps you to find the best care

Jun 19 2020

Review for Dr. Gaiser

Excellent doctor! He listens to your concerns and asks good questions to make a quick diagnosis.

Becky N Jun 19 2020

Review for Dr. Gaiser

Dr. Gaiser was thorough, kind, and didn’t rush my visit. Highly recommended!

Abbe Jun 19 2020

Review for Dr. Gaiser

To all those who want a great honest personal experience, Dr. Daniel Robertshaw is the man!

Jun 17 2020

Review for Dr. Robertshaw

Awesome person and smart. Just doesn't look into much and most communication is through his staff. I am a black male and I was hoping for a much better rapport . Great and funny guy, just beware if you are a minority.

Jun 17 2020

Review for Dr. Gaiser

Living without back pain for first time in years! He listens and is very skilled

Jun 16 2020

Review for Dr. Dinapoli

Dr. Gaiser is the best doctor ever. This is no exaggeration. He really listens and talk to thoroughly about your body, medications and alternative medicine.

Sherrell O. Jun 16 2020

Review for Dr. Gaiser

Dr. Fitzpatrick was wonderful, very kind, explained what procedures I needed for a bad wound I had. I know he’s an excellent surgeon also.

Patricia J. Rentschler Jun 13 2020

Review for Dr. Fitzpatrick

Dr. Glassman was very professional and explained what was wrong with me where I could understand. He was very pleasant, too.

April Kochanowski Jun 13 2020

Review for Dr. Glassman

I have been with Dr. Mitchell for over 15 years. I have followed her from office to office. She truly cares about her patients and has reached out to me at home several times. I would definitely recommend Dr. Mitchell. She really listens to you and cares about your health.

Cheryl Table/Bartnik Jun 12 2020

Review for Dr. Mitchell

Dr. Orlev is Great - was thorough and took time to listen to my concerns. He read my medical history and addressed all my past health issues.

Andrea Jun 05 2020

Review for Dr. Orlev

Rosie S. Jun 05 2020

Review for Dr. Sobolewski

Rosie S. Jun 05 2020

Review for Dr. Duell

Dr. Wright is very thorough and took her time while she listened. I did not feel rushed at all. She’s professional and informative. I would recommend her to anyone and I have

Tanya T May 27 2020

Review for Dr. Wright

May 23 2020

Review for Dr. Dinapoli

Dr Schilff is an amazing Doctor. Always Carling and williams to help. Easily acessible. Great service overall. Thank you!

May 22 2020

Review for Dr. Schilff

Fabulous caring physician. Always attentive, returns messages in mychart quickly and he listens

May 20 2020

Review for Dr. Roper

Dr Heile, his office and staff are courteous and professional. They usually run on schedule, but don't make the patient feel rushed.

Carina Renee Stout May 19 2020

Review for Dr. Heile

Dirk Hines is the most caring and considerate doctorI have ever met. He gives as much time as needed to get things right and make you feel comfortable. He lets patients be involved in decisions about their healthcare and provides all the information available to guide you through.

Jenny M. May 15 2020

Review for Dr. Hines

My procedure was put off 2 months ,had it last friday. I was told to call wednesday for results. I called twice. Was told the doctor would call me back , still no call back about my results!!!!! Pissed

Maria Walden May 14 2020

Review for Dr. Loughrey

Janet Kent May 13 2020

Review for Dr. Mecoli

May 13 2020

Review for Dr. Mosko

May 11 2020

Review for Dr. Adhikari

Dr Ash is so very knowledgeable and very professional, with a fantastic personality and confident that she is doing what is best for her patients. i for one feel even better when i leave knowing she has my health of my feet foremost above anything.

Fiel M. May 11 2020

Review for Dr. Ash

Yolanda May 08 2020

Review for Dr. Bohme

Warning May 05 2020

Review for Dr. Khan

She dismissed my sister as a patient during this Pandemic and without proper notification, I have high blood pressure and need my refills, I am afraid I will not be able to find a new doctor in time. I need help!

Sharon Richardson May 02 2020

Review for Dr. Jepson

R. Mann Apr 29 2020

Review for Dr. Peerless

I am very impressed with Dr. Munjal expertise and knowledge. He did an ablation that other physicians didn't want to touch. I am very well now, better than I have been in years. I would recommend Dr. Munjal any time.

Lisa Apr 23 2020

Review for Dr. Munjal

None! I understand why he left Indiana! This doctor should not be able to play the game Operation! Do not trust him. Please do not go to him! I fear the surgery he performed on me has left me debilitated in so areas of my body.

Jane Fadely Bargo Apr 22 2020

Review for Dr. Biel

Husband and I have been with Dr Bullard over 10 yrs.—outstanding doctor; professional, yet fine balance of warmth, empathy and humor. Listens, follows up with specialist referrals. Fine analytic mind has found solutions to difficult problems. Blessed to have him and Christ Hospital network!

Barbara and Jim Livingston Apr 21 2020

Review for Dr. Bullard

Apr 20 2020

Review for Dr. Narendran

He was one of the best doctors I’ve seen in a long time. Like that other person said I’m surprise he can’t get a bad rating.

Bob Klein Apr 13 2020

Review for Dr. Schmerler

NatesMawMaw Apr 13 2020

Review for Dr. Schmerler

Angelo Apr 13 2020

Review for Dr. Biel

Michael T Glenn Apr 10 2020

Review for Dr. Seibert

Apr 09 2020

Review for Dr. Mitiek

He is always very considerate, and concerned and listens to what you have to say. He is one of the best Dr’s I have ever seen. I appreciate all his help with my heart issues!

Nancy Shipwash Apr 03 2020

Review for Dr. Egnaczyk

Virtual Visit - very thorough and so helpful!

Cheryl A Mar 29 2020

Review for Dr. Fields

Jewell D Jessup Mar 24 2020

Review for Dr. Singla

Dr.Gaiser is the most down to earth doctor I've been to. He's a realist and doesn't BS you.Last but no least he has a hell of a sense of humor!

Andy Mar 24 2020

Review for Dr. Gaiser

My mother chose to have a steroid back injection for her pain. She was nervous about the procedure, but the staff at Mercy Outpatient Fairfield and Dr. Singla made this a painless experience and were kind and professional from start to finish. They answered questions and reassured her. Well done.

Deb and Colleen Dallmer Mar 23 2020

Review for Dr. Singla

Jerry W Davenport Mar 20 2020

Review for Dr. Singla

Dr, Singla is very professional and always keeps you informed both before during and after any procedure. I recently completed an ablation for my lower back. First time in over 20 years I have no lower back pain! Thank you Dr. Singla.

Mar 20 2020

Review for Dr. Singla

love Dr Singla, she is very good at what she does. Wouldn't go any where else. Mike Merriman

James Michael Merriman Mar 20 2020

Review for Dr. Singla

Patty Koehne Capehart Mar 20 2020

Review for Dr. Kachmann

Was very helpful and understanding. Will be scheduling an injection to help with my pain.

Mar 19 2020

Review for Dr. Singla

I just love Dr. Singla, she effectively addressed my pain, and has 100% relieved my pain. I went from a solid 10 that I've lived with for years & years to a 0!!! I took a few injections, but they were worth it! She is very thorough on ensuring you are comfortable before your injections!

Mar 19 2020

Review for Dr. Singla

She was very thorough with my evaluation and made excellent recommendations for my condition

Lester Suna Mar 19 2020

Review for Dr. Singla

Dr.Melvin is a very good Doctor I've been going to him for years, no issues to report at this time.

DLC Mar 19 2020

Review for Dr. Melvin

I had my first injection and it was super fast and Dr. Singla made me feel very comfortable during it.

Mar 18 2020

Review for Dr. Singla

Every visit was great and very informative dr and everyone else was very good and super nice

Freeda Smith Mar 18 2020

Review for Dr. Singla

VERY GOOD

PAUL KOLTHOFF Mar 18 2020

Review for Dr. Pliskin

I really like like Dr. Singla , she seems to be very concerned about her patients’ medical problems and the best way to treat them. I just wish I had her to treat the rest of my medical problems.

Sheila Mar 18 2020

Review for Dr. Singla

Jim Lupariello Mar 14 2020

Review for Dr. Kachmann

A & D Mar 13 2020

Review for Dr. Saunders

Professional, knowledgeable, compassionate. Extremely satisfied. One of the best around!!

Jean Rust Mar 13 2020

Review for Dr. Runk

William J. Kleiner Mar 13 2020

Review for Dr. Sifri

Great Doctor and staff, all friendly and helpful

Church Mar 13 2020

Review for Dr. Bingcang

Joseph Czyzyk Sr. Mar 11 2020

Review for Dr. Raskin

Dr Rahn treated a stubborn corn on my foot that had been bothersome for months. In 2 visits my foot feels like new. Now I wonder why I put it off so long. He was very friendly and new exactly what was needed.

John Mar 09 2020

Review for Dr. Rahn

Dr Fitzpatrick is a kind, heartfelt physician. He takes his time and listens to the patient. Provides wonderful care both in the office and hospital. Recommend him without any reservation

Mar 07 2020

Review for Dr. Fitzpatrick

Outstanding surgeon. Wonderful bedside manner! Highly recommend

Mar 07 2020

Review for Dr. Fitzpatrick

Roberta Smith Mar 03 2020

Review for Dr. Mangels

Dr. Hanna herself seem to be knowledgeable, but her nurse assistant is rude, they do not communicate with you on issues and they're very smug about everything when you call them, if you like being treated like crap then I suggest you get an appointment with her

Donny L Brencis Mar 03 2020

Review for Dr. Hanna

Been going to Dr.Smith for a few years and like him a lot. He is thorough and listens well. Overall easy to talk to and is very professional.

Mar 03 2020

Review for Dr. Smith

Earl Killy Mar 02 2020

Review for Dr. Campbell

Incredible surgeon and doctor with pleasant bedside manner. Highly recommend.

Feb 29 2020

Review for Dr. Zenni

I have been going to Dr. Schaible for about 20 years now. I have always been satisfied with my visits and my health care. She has treated me very well and always listens to my input. She has treated me through some rough times and I wouldn’t hesitate to recommend her to anyone.

Jim Feb 29 2020

Review for Dr. Schaible

She helped me with my sciatic pain after 2 shots in back.

Feb 28 2020

Review for Dr. Singla

I’ve been going to Dr Nicole for years. She has helped me beyond my expectations. From Achilles surgery to helping with my arthritis in my feet. She is an excellent provider.

Fred Feb 28 2020

Review for Dr. Rahn

Feb 27 2020

Review for Dr. Roedersheimer

Stewart C. Leonard Feb 27 2020

Review for Dr. Robertshaw

Dr Patel was very knowledgeable. He was also very attentive and was able to figure out the best path to helping me sleep. I'm finally able to get a healthy, restful sleep.

Feb 26 2020

Review for Dr. Patel

Dr. Augustine is always professional and takes great care to make sure that I am comfortable. He is always positive and shakes my hand when he enters the room. I know that he tries very hard not to hurt me when he is removing my calluses. I trust him and would give him my strongest recommendation!

Connie Saho Feb 24 2020

Review for Dr. Augustine

I saw Dr. Singla for a long history of back pain. After trying physical therapy and medications with little relief, we talked about injections to help. We did a few injections and my pain is completely gone.

Feb 23 2020

Review for Dr. Singla

Dr Singla treated me for my neck and back pain after a car accident. She helped me understand where my pain was coming from and what I could do to help it. I was able to go back to work in no time.

Feb 23 2020

Review for Dr. Singla

My husband and I both went to Doctor Abbottsmith so sad that he has retired and we have to go to another doctor

Rickey and Rebecca Christian Feb 21 2020

Review for Dr. Abbottsmith

Kurt Feb 21 2020

Review for Dr. Tussey

Location

Mercy Health-West Hospital

3300 Mercy Health Blvd, Cincinnati, OH 45211