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After leaving the hospital, patients are randomly selected to answer the standardized, multiple-question survey developed by the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). Healthgrades obtains this survey data from the Centers for Medicare and Medicaid Services (CMS).
Patients who gave a rating of 9 or 10 (high)
Percent of patients who said that doctors always listened to them and explained things well
Percent of patients who said that nurses always listened to them and explained things well
Percent of patients who said they always received help quickly from hospital staff
Percent of patients who said that staff always explained medicines before giving them to patients
Percent of patients who said their pain was evaluated and well managed
Percent of patients who said the area around their rooms was always kept quiet at night
Percent of patients who said their room and bathroom were always kept clean
Percent of patients who said they were given information about recovering at home
Patient safety ratings show you how well a hospital safeguards patients from potential complications. Look for hospitals that are rated “Better Than Expected" or "As Expected" to reduce your risk.
Data Source