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After leaving the hospital, patients are randomly selected to answer the standardized, multiple-question survey developed by the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). Healthgrades obtains this survey data from the Centers for Medicare and Medicaid Services (CMS).
Patients who gave a rating of 9 or 10 (high)
Doctors always communicated well
Nurses always communicated well
Patients always received help as soon as they wanted
Staff always explained
Pain was always well controlled
Always quiet at night
Room was always clean
Yes, staff did give patients this information
Patient safety ratings show you how well a hospital safeguards patients from potential complications. Look for hospitals that are rated “Better Than Expected" or "As Expected" to reduce your risk.
Data Source