New Hanover Regional Medical Center

78%

Patients that would definitely recommend
8% higher than the national average


New Hanover Regional Medical Center is a medical facility located in Wilmington, NC. This hospital has been recognized for Outstanding Patient Experience Award™, America’s 100 Best Hospitals for Spine Surgery Award™, and more.

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

Outstanding Patient Experience Award™ (2019)

Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

Specialty Clinical Quality Awards

America’s 100 Best Hospitals for Spine Surgery Award™ (2021)

Superior clinical outcomes in back and neck surgeries and spinal fusion procedures

Pulmonary Care Excellence Award™ (2021, 2020)

Superior clinical outcomes in treating chronic obstructive pulmonary disease (COPD) and pneumonia

Stroke Care Excellence Award™ (2020, 2019)

Superior clinical outcomes in the care and treatment of stroke

America’s 100 Best Hospitals for Pulmonary Care Award™ (2019)

Superior clinical outcomes in treating chronic obstructive pulmonary disease (COPD) and pneumonia

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

3 ratings were worse than expected

1 rating was better than expected

  • Pressure sores or bed sores acquired in the hospital

9 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Death following a serious complication after surgery
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Respiratory failure following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Bloodstream infection following surgery
  • Breakdown of abdominal incision site
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
75%

Patients who gave a rating of 9 or 10
6% higher than the national average

78%

Would definitely recommend
8% higher than the national average

New Hanover Regional Medical Center

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%81%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%80%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%65%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%88%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%57%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%64%66%

New Hanover Regional Medical Center

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%63%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%69%73%

Providers

Provider Reviews

Steve Bilzi Jun 17 2021

Review for Dr. Viehman

Dr. Bodoky and her nurse are the best!!!

Debbie Lanier Jun 17 2021

Review for Dr. Bodoky

You won’t find a more professional, more friendly, more dedicated group than Dr. Viehman, his staff of PA’s and nurses. I’ve seen them multiple times and have always been extremely happy with my outcomes.

Gary B Jun 16 2021

Review for Dr. Viehman

Very professional with a great bedside manner. Very detailed. Answered every question with detail in terms I could understand. Helped with making a good decision, by providing solid information on each option and only the recommending a specific treatment plan.

MarineMustang1 Jun 15 2021

Review for Dr. Point

Dr. Bodoky is the best. I highly recommend her to anyone. She not only listens to your concerns and thoughts, but she makes you feel comfortable. Dr. Bodoky is always professional and compassionate and very knowledgeable. Her staff is no different. Everyone is always so welcoming and friendly

Ashley D. Jun 14 2021

Review for Dr. Bodoky

Location

New Hanover Regional Medical Center

2131 S 17th St, Wilmington, NC 28401

Frequently Asked Questions

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