New Hanover Regional Medical Center

78%

Patients that would definitely recommend
8% higher than the national average


New Hanover Regional Medical Center is a medical facility located in Wilmington, NC. This hospital has been recognized for Outstanding Patient Experience Award™, Pulmonary Care Excellence Award™, and more.

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

Outstanding Patient Experience Award™ (2019, 2018)

Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

Specialty Clinical Quality Awards

Pulmonary Care Excellence Award™ (2020)

Superior clinical outcomes in treating chronic obstructive pulmonary disease (COPD) and pneumonia

Stroke Care Excellence Award™ (2020, 2019)

Superior clinical outcomes in the care and treatment of stroke

America’s 100 Best Hospitals for Pulmonary Care Award™ (2019, 2018)

Superior clinical outcomes in treating chronic obstructive pulmonary disease (COPD) and pneumonia

America’s 100 Best Hospitals for Stroke Care Award™ (2018)

Superior clinical outcomes in the care and treatment of stroke

Cranial Neurosurgery Excellence Award™ (2018)

Superior clinical outcomes in cranial neurosurgery

Neurosciences Excellence Award™ (2018)

Superior clinical outcomes in stroke care and neurosurgery

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

2 ratings were worse than expected

2 ratings were better than expected

  • Pressure sores or bed sores acquired in the hospital
  • Hip fracture following surgery

9 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Respiratory failure following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Bloodstream infection following surgery
  • Breakdown of abdominal incision site
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
75%

Patients who gave a rating of 9 or 10
6% higher than the national average

78%

Would definitely recommend
8% higher than the national average

New Hanover Regional Medical Center

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%82%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%81%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%66%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%88%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%56%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%65%66%

New Hanover Regional Medical Center

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%62%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%71%73%

Providers

Provider Reviews

Overall outstanding experience.

Aug 03 2020

Review for Dr. Johnson

Dr. O’Malley is thorough and knowledgeable.

Jul 31 2020

Review for Dr. O'Malley

Heather Yancey Jul 30 2020

Review for Dr. Morgan

My visit was great! 5minute wait time. Nurse ordered X-rays within 5min had them done then seen by Sean right after Always a pleasant & professional experience.

Jul 29 2020

Review for Dr. Messina

Yes

Jul 29 2020

Review for Dr. Johnson

Long time patient. Great doctor. Very thorough, Caring, Good Listener, Gives a 110%!

Lynda Barrett Jul 29 2020

Review for Dr. Rezk

Wonderful Doctor and staff.

Beverly Bethea Jul 29 2020

Review for Dr. Viehman

Dr. Marks is a caring physician/surgeon with an excellent support staff. I highly recommend him and his practice. He worked well with my cardiologist, my internist, and the hospital's nursing staff.

R White Jul 28 2020

Review for Dr. Marks

Dr. Foster was professional, competent and spent quality time with me reviewing my situation and choices to move forward. In addition, the front desk staff were absolutely accommodating and friendly.

Jenna Brown Jul 28 2020

Review for Dr. Foster

Dr. Arora is the best at helping me with my pain. I always feel relieved after seeing him!

M. M. Jul 27 2020

Review for Dr. Arora

Becky Chrisos Jul 26 2020

Review for Dr. Azizi

Dr. Bahner provides many options and explains all of them thoroughly. Will thoughtfully give his opinions on best course of action. He welcomes questions and answers each with obvious sincerity.

Pat Wallace Jul 25 2020

Review for Dr. Bahner

L. S. Jul 25 2020

Review for Dr. Hardy

Michael Cavanaugh Jul 25 2020

Review for Dr. Gebrail

Very personable. Understood issues and we are working on it to correct them.

Doris Tobin Jul 25 2020

Review for Dr. Hocker

Office staff is very professional and friendly. All steps to ensure cleanliness of the office are taken. I am a punctual individual and my appointments are always met on time.

ANITA SAUNDERS Jul 23 2020

Review for Dr. Johnson

Met with quite a few doctors to discuss surgery. Crazy time to do it during pandemic, but Dr. Kays and staff too incredible care of me! Only negative is I wish I would've done it sooner!!!!! Don't wait! Schedule with him!

Brandi Jul 23 2020

Review for Dr. Kays

Jul 23 2020

Review for Dr. O'Malley

Dr Moore basically saved me. I have been in excruciating pain for 3 years .I tore my tendon off the bone in my arm. He performed surgery and has me back on track to living a normal life again. It hasn't been an easy process but Dr Moore and his staff have been amazing and very attentive to me.

Rebecca Powell Jul 22 2020

Review for Dr. Moore

Jul 21 2020

Review for Dr. Huffmon

Stephanna T. Jul 21 2020

Review for Dr. Arora

Dr. Thomas did major aggressive surgery on my back. It was a long recovery but is absolutely perfect. I would recommend him highly.

Margaret Riano Jul 20 2020

Review for Dr. Thomas

The shot in the knee joint seems to help with some of the pain. But have not been able to work outside because of the severe pain in my shoulders. So don't know at this time if most of the pain from the broken leg is less. rlc

Jul 20 2020

Review for Dr. Macintyre

Dr. Bumgardener asks good questions and listens carefully.

John Sheehan Jul 20 2020

Review for Dr. Bumgardner

As a physician I was impressed with my office visit. Short wait. He sat down, explained X rays, careful exam, answered all questions. Did not feel rushed. Would have no problem with him operating on me.

Jul 20 2020

Review for Dr. Bahner

Very helpful but dissapointed that there was no surgery needed!! Joke! My knee and lef are much betrer now. Thank you!

Jul 19 2020

Review for Dr. Lescault

Informative and knowledgeable

Jul 19 2020

Review for Dr. Hocker

Leslie Jul 19 2020

Review for Dr. O'Malley

Carol Schutt Jul 18 2020

Review for Dr. Huffmon

Ada Davis Jul 18 2020

Review for Dr. O'Malley

He replaced both knees and one hip, end of September he will replace my other hip

Jul 18 2020

Review for Dr. Hocker

Carol McCormick Jul 17 2020

Review for Dr. Allen

Very courteous and professional staff. I couldn’t have asked for a better visit. Dr. Rineer took the time to explain the x-rays and what my treatment options were.

Brian H. Jul 17 2020

Review for Dr. Rineer

K C. Jul 16 2020

Review for Dr. Arora

Even though I have ortho docs at my disposal at my primary practice I choose Dr Rockwell

Gene Z Jul 16 2020

Review for Dr. Rockwell

Jul 16 2020

Review for Dr. Rose

Loved that Dr. Johnson explained the procedure he was about to do, I felt more relaxed after that. My procedure was done in no time. Happy to say my eye sight has improved greatly! Would highly recommend Intracoastal Eye to my spouse and friends, as my family doesn't live in NC.

Claire M. Jul 16 2020

Review for Dr. Johnson

Dr William Sutton is both a an expert in his chosen specialty and has the rare gift of actually listening to his patients. Dr Sutton is more than “the Provider” to those of us whom choose him as our Physician.

Victoria Fletcher Jul 16 2020

Review for Dr. Sutton

Very good, expectations met

Jul 15 2020

Review for Dr. Johnson

Excellent Dr been going to him since 2007

Jul 15 2020

Review for Dr. Zeman

Chris Howey Jul 14 2020

Review for Dr. Staub

Gets right to the point and try’s to find the best way to help with your problem.

Edna mobley Jul 11 2020

Review for Dr. O'Malley

He was great. We were on vacation in Oak Island when my grandson broke his leg. They worked us in and were great with him. Thanks so much you have a great bedside manner and seem to be very good with children.

Kaleb Wade Jul 11 2020

Review for Dr. Macintyre

AS Jul 09 2020

Review for Dr. Moore

He takes alot of time really pays attention to what we say.Thorough or refers to great specialists

sharon calla Jul 09 2020

Review for Dr. Foxall

Hunter Mcnamara Jul 09 2020

Review for Dr. Moore

The entire process was absolutely amazing!! I am so happy with the service and the outcome.

Jul 09 2020

Review for Dr. Morgan

Very clean office environment. Professional and friendly staff. Dr. Johnson explained all procedures and results thoroughly and in an understandable manner. Very happy to be a patient in this practice.

Jul 09 2020

Review for Dr. Johnson

Debra D. Jul 08 2020

Review for Dr. Arora

Offered less invasive solution to arthritis in my hand. Surgery may be necessary in the future but for now injections will be adequate he believes.

Jersey Girl Jul 08 2020

Review for Dr. Moore

Outstanding, very thorough and discussed procedure, informative and pleasant interaction with visit, Highly recommend Dr Allen!

Richard Smith Jul 08 2020

Review for Dr. Allen

Best doc ever had!

Rudi Semenza Jul 08 2020

Review for Dr. Pasquariello

I would give this Dr. six stars if I could. Extremely thorough and takes as much time as needed. I’ve been seeing him for 6 years.

John Tinney Jul 07 2020

Review for Dr. Karras

I am greatly saddened that Jim is retiring! He has been my primary physician for some 25 yrs. he has become a good friend and confidant. I’ll miss you, My Buddy Best ,Joel pretlow

Joel pretlow Jul 07 2020

Review for Dr. Wortman

HIGHLY recommend DR Pottle.He is easy to talk to and under stand.His office staff is so pleasant it's a pleasure to have an office visit.

Don Gilbert Jul 07 2020

Review for Dr. Pottle

Very personable and very thorough in his explanation of options for my husband.

Jul 05 2020

Review for Dr. Yarnoz

Had foot surgery in Nov. '19 and was left with pain in big toe joint and the shock therapy gave me 95% relief the first treatment after dry needling and 12 weeks of PT. Highly recommend. Taijin & Brandy were great.

Lou R. Jul 02 2020

Review for Dr. Arora

Debbie G Jul 02 2020

Review for Dr. Kane

Very courteous staff. Short wait time (I respect that as my time can be valuable too).

Bob McCorkle Jul 02 2020

Review for Dr. O'Malley

We love Dr. Fry! Took his time explaining things and has a great staff.

Jul 01 2020

Review for Dr. Fry

Noreen Buss Jul 01 2020

Review for Dr. Johnson

I have been going to Dr.Arora for over 10 years now and absolutely the best pain management doctor. He always listens to you and advises you on the best course of treatment for your injury. I would recommend Dr. Arora and his staff to anyone who is in pain.

Alyeece B. Jul 01 2020

Review for Dr. Arora

Rez Jun 30 2020

Review for Dr. Sepich

Jeanette Jun 30 2020

Review for Dr. Awomolo

E. Raynor Jun 29 2020

Review for Dr. Johnson

Dr. Marr was understanding and helped me in a timely manner. He is straight forward and I have no problem with that. I think his surgery talents are spot on.

Art Binder Jun 29 2020

Review for Dr. Marr

Very competent hand surgeon. This was a followup & a new consultation on the other hand. Thorough examination, took his time & answered all my questions. He is not a "surgery pusher", rather a healer via excercises & other less intrusive treatments. I highly recommend him.

MJ Jun 28 2020

Review for Dr. Bahner

J L Rehder Jun 27 2020

Review for Dr. Moore

He was very honest and trying to get my feet feeling better and doing everything so I dont have to have surgery. I have been going to him for several years.

Sarah Perry Jun 24 2020

Review for Dr. O'Malley

Absolutely! He and his staff are professionals and very courteous, efficient and impressive.

John M. Adams Jun 23 2020

Review for Dr. Viehman

Very Nice and Professional staff. Dr. Escaravage and his staff took time to fully explain procedure and answer questions. Surgical results of my upper eyelid blepharoplasty were all I hoped for. So happy with my experience before, day of, and post procedure.

Stacey Andersen Jun 21 2020

Review for Dr. Escaravage

The procedure to correct both ring finger contracture went well - pain was minimal and recover time was about 4 weeks for each finger - Doctor Rineer was professional and courteous - his explanation of the procedure was right on

Thomas Bartman Jun 20 2020

Review for Dr. Rineer

Dr Johnson is top notch. Very friendly , knowledgeable and professional. I highly recommend him. Yesterday I actually have Dr Kelly the optometrist on his staff. She also very nice , professional and thorough. A very welcome addition to his staff

Stephen Washburn Jun 19 2020

Review for Dr. Johnson

Good visit

Albert Meyer Jun 19 2020

Review for Dr. Johnson

Unwilling to answer questions Extremely bad bedside manner Uncaring

Jun 19 2020

Review for Dr. Eskew Jr

Bedside manner is rude Unwilling to answer questions Not impressed

Jun 19 2020

Review for Dr. Weatherford

Hes not only my doctor, but has become has become a friend. He loves his work.

Doris W. Jun 18 2020

Review for Dr. Arora

Great surgeon, great support staff. Very grateful to be under their care!

Phyllis M. Jun 18 2020

Review for Dr. Dzurik

This amazing man took me on with a shattered tibia and knee. He managed to reconstruct what was left and all of my scars are hardly visible. I still have a few surgeries to go but I know I'm in great hands. He is always upbeat and positive and his staff is amazing.

Jun 17 2020

Review for Dr. Macintyre

Jun 17 2020

Review for Dr. Moore

Dr. Lescault was very professional yet very personable. He explained everything in a matter that a lay person could understand. I am scheduled for surgery next week and I don’t feel uncomfortable in the least. He has answered all my questions and I feel like I’m in good hands.

PamSpencer Jun 17 2020

Review for Dr. Lescault

Jun 16 2020

Review for Dr. Morgan

Jun 16 2020

Review for Dr. Brown

She is very good and her diagnosis was perfect and the surgery she preformed for me improved my quality of life tremendously

Jun 15 2020

Review for Dr. von Biberstein

John Myers Jun 14 2020

Review for Dr. Frueh

He is the best eye doctor I have ever had. He is informative, kind, and gentle. So glad he was recommended to me. He is very thorough and speaks so you can understand what he is saying. His staff is just as great

Jun 14 2020

Review for Dr. Johnson

Dr. Parks was amazing with my daughters broken hip. Surgery went amazing putting screws in and he was great at explaining everything to me. A year and half later and you’d never know she ever had surgery other then the scars! Thanks Dr. Parks!

Jun 13 2020

Review for Dr. Parks

Joe Coen Jun 13 2020

Review for Dr. Ruscetti

Her ego is much more important to her than patient care. Her confrontational approach to patients without knowing all facts or understanding that other hospital employees may have overruled her on decisions not driven by the patient is unacceptable.

Jun 12 2020

Review for Dr. Acquista

I had a terrible experience with this doctor. I would never recommend or refer her to anyone.

Jun 12 2020

Review for Dr. Afanador

I recently went to Dr. Martin concerning the severe osteoarthritis in my right foot. He explained the situation perfectly and answered all of my questions. My daughter and I left his office with a good understanding of how I should treat my condition.

Pam Nelson Jun 12 2020

Review for Dr. Martin

Great experience.

Jun 12 2020

Review for Dr. O'Malley

My visit was absolutely flawless. Everyone was extremely friendly, very professional, and conveyed the feeling that they were doing everything possible to make my experience ideal.

FITZ CAUDLE Jun 12 2020

Review for Dr. Viehman

Very good. An excellent first meeting.

Joanne Woodruff Jun 11 2020

Review for Dr. Anderson

My personal opinion is that he has always been a good doctor and has help me through mean problems I have had seen getting older I consider him a friend more than my doctor his is very good doctor

Harry pope Jun 08 2020

Review for Dr. Williams

A+ mechanic and orthopedist. Knows what he’s doing and does it well. Gold Stars.

Barry Jun 06 2020

Review for Dr. Lescault

Location

New Hanover Regional Medical Center

2131 S 17th St, Wilmington, NC 28401

Frequently Asked Questions

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