Harris Regional Hospital

66%

Patients that would definitely recommend
4% lower than the national average


Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

2 ratings were worse than expected

11 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Pressure sores or bed sores acquired in the hospital
  • Death following a serious complication after surgery
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Bloodstream infection following surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
68%

Patients who gave a rating of 9 or 10
1% lower than the national average

66%

Would definitely recommend
4% lower than the national average

Harris Regional Hospital

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%79%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%81%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%63%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%89%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%53%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%67%66%

Harris Regional Hospital

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%58%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%62%73%

Providers

Provider Reviews

Dr. Susfal has been taking care of our family for several years. She is thorough and thoughtful. She has helped us thru many health issues and I highly recommend her!

Jul 14 2020

Review for Dr. Susfal

Great visit. Doctor Mahar listens well and always provides caring support, advice, and medical care.

Jul 13 2020

Review for Dr. Mahar

Jun 22 2020

Review for Dr. Shaller

Jun 22 2020

Review for Dr. Pekal

Compassionate, evidence based high quality care. Thank you Dr Metcalf for hearing and listening to me!

Jun 10 2020

Review for Dr. Metcalf

This is a very compassionate woman who really cares for her patients

Ellen Antonellis Jun 10 2020

Review for Dr. Keever

Explains things well Easy to understand Gave treatment options

May 30 2020

Review for Dr. Metcalf

From the moment I walked into the office I felt very welcomed. Dr. Metcalf was on time for my appointment, explained everything extremely well, and made me feel very comfortable. I'm very happy with the referral to Dr. Metcalf and would recommend her and her staff.

Janet Ayton May 09 2020

Review for Dr. Metcalf

YFett May 07 2020

Review for Dr. DelBene

Fair and to the point. Good Dr. my experience is that Dr. B is very likely to send you to a specialist without trying simple therapies a DO SHOULD try first.

Cindy Klatt May 04 2020

Review for Dr. Borgerding

Very pleasant,

Apr 17 2020

Review for Dr. Metcalf

Linda Apr 11 2020

Review for Dr. Sparling

Mar 29 2020

Review for Dr. Hornbuckle

Brenda H Mar 25 2020

Review for Dr. Arnold

Dr. Arnold if fabulous! He is so attentive to his patients. I would recommend him to anyone that is in need of cosmetic surgery.

Mar 16 2020

Review for Dr. Arnold

I have been a patient of Dr. Wolf since he first came to Sylvia and I have never had a better doctor. He is the best .

Juanita Lee Mar 04 2020

Review for Dr. Wolf

good

C.scott H. Mar 02 2020

Review for Dr. Balta

always ready to listen

Anonymous Mar 02 2020

Review for Dr. Balta

Dr Miller did surgery on my husband, who had a long standing back issue. The surgery was done quickly and really helped his pain level. All along the process, Dr. Miller was great to deal with. He explained everything and was very professional. He has a great team as well, especially his PA.

Feb 27 2020

Review for Dr. Miller

Excellent, I have great faith he will help me deal with a lifetime of horrible nosebleeds.

Howard Reiner Feb 19 2020

Review for Dr. Buenting

Awesome Surgeon. As good as it gets. You're in excellent hands. Answers any questions. Informs you exactly what you can expect. Upfront and personable.

Linda in Franklin, NC - Feb 03 2020

Review for Dr. Supik

Excellent. An amazing oncologist.

Linda Kaye in Asheville, NC - Feb 02 2020

Review for Dr. Chay

I work with him he is highly intelligent and willing to go the extra mile to save people lives and make a change.

Candace Jan 28 2020

Review for Dr. Russell

He takes the time to talk to you. I’m very comfortable with him. He’s helping me with a disc injury. He’s very smart.

Jan 24 2020

Review for Dr. Garbarino

Dr Slechta did my total knee replacement. He was very caring and concerned with how I was doing. Answered all of my questions and when he checked on me while in the hospital made sure I had everything I wanted and needed. I highly recommend him.

Kathy in Franklin, NC - Jan 24 2020

Review for Dr. Slechta

Clayton Smith Jan 22 2020

Review for Dr. Buenting

Jan 15 2020

Review for Dr. Messino

Dr. Bill is the best! My daughter has been seeing him for 7 years, and our visit is always fun and completed in a timely manner. My daughter loves Great Beginnings!

Jan 15 2020

Review for Dr. Chambers

Nearly killed me twice. Negligence caused stroke and heart attack which he kept silent about.

Jan 11 2020

Review for Dr. Chay

I saw Dr. Gonzales for awhile and really liked her. But I owed the hospital money and had nowhere to go for labs, etc. The hospital made me stop seeing her. I'm hoping I've paid off enough of the hospital bill that I can go see her again.

Connie Jean Jan 11 2020

Review for Dr. Gonzalez

Jan 04 2020

Review for Dr. McAbee

Dec 27 2019

Review for Dr. Ghaussy

Dr. Arnold and Selona are very loving and compassionate individuals. They take great pride in being honest and respectful to their patients. I can say I have had an excellent experience with my surgeries.

Norma Silvers Dec 23 2019

Review for Dr. Arnold

Dec 18 2019

Review for Dr. Pekal

He listens to his patients. He never seems to be rushed. I feel he is here for his patients!

Deborah Brown Dec 13 2019

Review for Dr. Queen

Cynthia Dec 06 2019

Review for Dr. Manthorne

I have been a patient of his since he’s started his practice. He’s very thorough and helpful also has a genuine concern about his patients. He is truly a very good Dr. I am very happy to say he’s been my Dr for 30+ yrs. thank you Dr. SWQ

Karen J Jones Nov 23 2019

Review for Dr. Queen

Nov 09 2019

Review for Dr. Denwood

Gave me less trouble with the newborn checkup than some others have in the past. Didn't try to push his agenda too much.

Nov 08 2019

Review for Dr. Alweiss

He is very helpful in it the process and he does what is right for the patient.

jamie Oct 30 2019

Review for Dr. Arnold

Dr Dixon listens: when I began my internship at Duke, the first thing I was told was listen to patients. Dr Dixon is very patient, and very thorough.

T R Cook III, MD, DMD Oct 25 2019

Review for Dr. Dixon

Marion and William Finnegan Oct 15 2019

Review for Dr. Wolf

David and Mary Barbour Sep 19 2019

Review for Dr. Barrier

Excellent surgeon. Excellent staff. It’s been three years and I still don’t have any complaints.

Sep 04 2019

Review for Dr. Albea

Only the best--period

William Erickson Aug 23 2019

Review for Dr. Barrier

Dr. Ghausy is awesome. Very caring and compassionate. Highly reccomend!

recommend! Shaffer Aug 21 2019

Review for Dr. Ghaussy

Dr. Queen is amazing & I love him! A physician friend of mine once told me, “If you ever get sick in Sylva NC, you better hope Steve Queen is your doctor.”

Janie348 Jul 29 2019

Review for Dr. Queen

Dr. Davis is a very thorough and careful physician. His level of concern is very high and he was easy to talk with about all my medical cconcerns.

John J. (Jack) Brodbeck Jul 28 2019

Review for Dr. Davis

Jul 13 2019

Review for Dr. Albea

(Reverend) Bud Boynton Jul 03 2019

Review for Dr. Wilson

I’ll just keep the majority of comments to myself. However the receptionist deffinently needs to be more curteous and polite to patients when on the phone and entering for an appointment! My patient survey satisfaction rating would’ve been higher if this one thing wasn’t an issue.

David Owen in Clyde, NC - Jun 04 2019

Review for Dr. Banks

Kim Wilson Jones in Brasstown, NC - May 31 2019

Review for Dr. Mault

Very knowledgeable and helpful. Has a wonderful bedside manner that makes you smile.

May 16 2019

Review for Dr. Pekal

I could not get by without Dr. Delbene. I could not perform normal ADL's without his excellent care and understanding of my specific care needs. He listens. OMG!! He listens! Sharon lee Ruckle, NC

May 05 2019

Review for Dr. DelBene

Asheville, NC - May 05 2019

Review for Dr. Arnold

Office staff was highly unprofessional. They were gossiping and cursing within earshot of patients. The receptionist was extremely rude. Got a new doctor as soon as possible.

May 01 2019

Review for Dr. Sparling

Love her and her MA

Apr 27 2019

Review for Dr. Gonzalez

Apr 26 2019

Review for Dr. Connaughton

Dr. Mault is a down to earth, and has wonderful bedside manner, his staff and officer workers are very professional and caring. I have been a patient since 2003, and intend to be until the end of my life or Dr. Mault retires.

Apr 21 2019

Review for Dr. Mault

Apr 17 2019

Review for Dr. Cutting

Best Dr will take time to listen to you treats you like a friend not a number. We are very fortunate to have him in the community.Sedena Cullowhee

Apr 16 2019

Review for Dr. Johnston

Dr. Wolf has been our family doctor for many years (me, my husband, adult daughter, & adult son.) He is a great listener, concerned, eager to work with you, and very kind. I have chronic pain from a botched surgery, and he has been so sympathetic and helpful in treating me.

Apr 12 2019

Review for Dr. Wolf

Apr 02 2019

Review for Dr. Manley

Dr. Vavra clearly wants to improve his patients’ wellness. He listens to health concerns, and offers options for his patients to consider. He makes health care seem more collaborative than most doctors.

Mar 29 2019

Review for Dr. Vavra

Patient, kind and not rushed. Thorough and reviews extensive patient history.

Mar 27 2019

Review for Dr. Ghaussy

He treated my knees for arthritis pain. He gave me shots of the cox comb, and it was amazing. No pain for over a year and a half. I had seen several other orthopedic doctors for this pain in my knees, and all they wanted to do was replacement surgery. Great Doctor.

Mar 22 2019

Review for Dr. Handley

Dr Messino is compassionate and listens. Under the circumstances I do not see him on every visit but if things changed for me, I know he would direct me in the right direction finding the right treatment.

Mar 22 2019

Review for Dr. Messino

Dr. Stack worked tirelessly in order to perform a complex procedure for my Aunt. He kept me appraised of the time required and then consulted with us after the successful procedure.

Mar 21 2019

Review for Dr. Stack

Dr. Queng works an abbreviated schedule. Hard to get an appointment. Called for prescription refill. Took more than a week to get refill and I ran out in the mean time. Another doctors’s name was in prescription. Would not recommend.

Mar 18 2019

Review for Dr. Queng

Dr. Paul Cutting is an awesome Doctor, greatly skilled, a great healer. He has a wonderful bed side manner, and he cares for his patients. He is excellent!

Mar 13 2019

Review for Dr. Cutting

I have been a patient of Dr Gonzales for close to 5 years. I have the highest regard for her as a doctor. She is through, attentive, and very knowledgeable in every way.

Jeanne Wise in Franklin, NC - Mar 06 2019

Review for Dr. Gonzalez

Alicia in Waynesville , NC - Feb 19 2019

Review for Dr. Metcalf

The best spinal Dr I've ever been to.We sure do miss him in NC.

Donald Warren in BRYSON CITY, NC - Feb 18 2019

Review for Dr. Albea

Paula in Sylva, NC - Feb 17 2019

Review for Dr. Erlacher

Dr. Manly has been unbelievably patient and helpful with my health challenges. His knowledge and compassion make him an absolutely wonderful doctor that I highly recommend.

Jodi Mann in Alexander , NC - Feb 15 2019

Review for Dr. Manley

Dr Gates is a Great Surgeon and has an Awesome Bedside Manner! Very Professional and Dependable! Does outstanding work in Orthopedics’s! Can’t say enough about how wonderful he is!!!

Willie Sherrill and Cinda Sherrill in Whittier, NC - Feb 09 2019

Review for Dr. Gates

Dr Keevers office was very responsive and assisted with all my questions. I had changed because I was unhappy with previous Doctor. She was very thorough in her explanation if possible complications etc. with my surgery. Everything she mentioned was 100% accurate.

NH - Jan 09 2019

Review for Dr. Keever

Merry Ann in Hudson, NH - Jan 05 2019

Review for Dr. Keever

Pam Jan 03 2019

Review for Dr. Arnold

NC - Dec 15 2018

Review for Dr. Gonzalez

Susan Greene in Asheville, NC - Dec 05 2018

Review for Dr. Banks

doctor was easy with doing everything.

Anonymous Nov 26 2018

Review for Dr. Arnold

Anonymous Nov 21 2018

Review for Dr. Arnold

felt at ease, on time with each visit. i appreciate your expertise.

Albert H. Nov 21 2018

Review for Dr. Arnold

My husband and I felt very comfortable with Dr. Erlacher. He is an excellent listener and treated us with compassion. He was readily available whenever we needed to be seen on an urgent basis and always had a calming effect.

Rosemarie Yacobucci in Franklin, NC - Nov 14 2018

Review for Dr. Erlacher

Wonderful physician. Great staff!

Tammy in Sylva, NC - Nov 13 2018

Review for Dr. Wilson

Dr. Arnold and staff are wonderful to work with and answer any and all questions. I had a breast reduction surgery, he done an awesome job would recommend him to anyone. You totally rock Dr. Arnold!

Dawn P. Nov 07 2018

Review for Dr. Arnold

Nov 06 2018

Review for Dr. Wolf

Dr. Arnold is a wonderful surgeon and so thankful that the Lord has led me here for my treatment. His staff is most excellent as well.

Kathy R. Nov 05 2018

Review for Dr. Arnold

Dr Buenting was extremely knowledgeable, told me every step of the way what he was doing and was extremely personable and just a nice person. Highly recommend

Terry Williams in Young Harris, GA - Sep 27 2018

Review for Dr. Buenting

Diane Peltz in Franklin, NC - Sep 24 2018

Review for Dr. Sparling

Dr. Markof is extremely talented and a remarkable doctor. I feel very lucky to have him on my side.

Joyce in Waynesville , NC - Sep 20 2018

Review for Dr. Markoff

I had an initial appt as a new patient. She argued with me about dates in my medical history that I later verified I had correct. Her personality was abrasive and she seemed more interested in mentoring the observing student than establishing a relationship with me.

NH - Sep 19 2018

Review for Dr. Keever

Best doctor ever! All she does is care for her patients and take the time to help you out!

Sep 18 2018

Review for Dr. Susfal

Dr Arnold spends a lot of time with you I had breast reconstruction and it is amazing he is terrific.

C. F. Aug 27 2018

Review for Dr. Arnold

Dr. Delbene, and his staff are excellent. Will recommend people to them.

Cameron in Murphy, NC - Aug 25 2018

Review for Dr. DelBene

Location

Harris Regional Hospital

68 Hospital Rd, Sylva, NC 28779

Frequently Asked Questions

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