Frye Regional Medical Center

66%

Patients that would definitely recommend
4% lower than the national average


Frye Regional Medical Center is a medical facility located in Hickory, NC. This hospital has been recognized for Patient Safety Excellence Award™.

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

Patient Safety Excellence Award™ (2019)

Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

1 rating was better than expected

  • Pressure sores or bed sores acquired in the hospital

8 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Deep blood clots in the lungs or legs following surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
66%

Patients who gave a rating of 9 or 10
3% lower than the national average

66%

Would definitely recommend
4% lower than the national average

Frye Regional Medical Center

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%78%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%76%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%63%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%85%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%49%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%67%66%

Frye Regional Medical Center

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%53%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%65%73%

Providers

Provider Reviews

Very thorough. Great care.

Aug 26 2020

Review for Dr. Roeder

He is in Pa and is killing patients under his REAL name of GEORGE Benjamin Goodman! That’s why you haven’t seen him!!!

Aug 24 2020

Review for Dr. Goodman

This doctor is a 10+. Excellent at taking time with your physical, gives you advice you can understand, discusses options, very professional with a down to earth manner. I can with all certainly tell him anything. Linda his nurse and himself make it a pleasant and trusting experience.

Barbara Jo Kennell Aug 20 2020

Review for Dr. Polster

Dr. Roeder is wonderful, I felt no pain during my procedure. She was very pleasant and extremely professional. I am grateful She has been my surgeon.

Aug 16 2020

Review for Dr. Roeder

Receptionist was Great, friendly and very helpful. The rest of the staff was just as nice and friendly. I would and will recommend them to my family and friends.

Gene Gore Aug 13 2020

Review for Dr. Melon

Dr. Carroll was always kind, professional, willing to answer all questions; and she did a great job on my surgery.

Aug 10 2020

Review for Dr. Carroll

A former patient Aug 05 2020

Review for Dr. Swisher

Good

Jul 31 2020

Review for Dr. Bergamo

Explained to me each procedure and process. She answered all questions and willing to answer questions at any time. She looks out for the best interest of the patient

Daniel Perkins Jul 29 2020

Review for Dr. Carroll

Jul 27 2020

Review for Dr. Geideman

I totally trust Dr. Jason p. Norcross. He is very straightforward. He is a perfectionist. Like respect him. Smart man. Florence Frady.

Florence Frady Jul 24 2020

Review for Dr. Norcross

No.

Linda Jul 24 2020

Review for Dr. Faruque

Excellent Dr. Patient comes first. Have been going to him 20 years. No complaints at all.

Angela Hunter Jul 23 2020

Review for Dr. Payne

M Cox Jul 22 2020

Review for Dr. Paul

I was a Navy Corpsman for 22 years. At 83 I needed a pacemaker fast. Dr. Wiley saw me one day and put in a pacemaker the next. I feel he is one of the best. If you need the best, see Dr. Wiley!

HMC Ralph Q Earp, USN Retired Jul 20 2020

Review for Dr. Wiley

Lyn Yates Jul 02 2020

Review for Dr. Mahmoud

Lisa M F. Jun 29 2020

Review for Dr. Kalala

Dr.Bilhorn is wonderful! My teen daughter just had her first app. with Dr.Bilhorn. She loved how attentive, caring, and helpful she is. Sad to know she will be retiring soon, but we wish her all the best!

Jun 26 2020

Review for Dr. Bilhorn

Love Dr. G. She listens and makes you feel very comfortable!!

Jun 25 2020

Review for Dr. Gonzalez

She is the best doctor. So caring and listens to all your concerns and explains everything very well.

Jun 24 2020

Review for Dr. Bilhorn

Friendly and professional staff. Considerate and compassionate. Have recommended this group to many friends.

Donna Melnick Jun 23 2020

Review for Dr. Bilhorn

Today was my first with Dr. Faruque and she was absolutely amazing!!! Very personable, had thoroughly studied my records from my current doctor and was very patient with me in explaining test results done in her office prior to my appointment today! Could not have asked for a better experience!

Janet C. Jun 17 2020

Review for Dr. Faruque

I was referred to Dr. Carroll by my optometrist. She was very through careful to explain the treatment process. My anxieties were suppressed by her extensive knowledge. She answered all my questions. Very knowledgeable compassionate and understanding physician.

Sharon T Jun 17 2020

Review for Dr. Carroll

We have been seeing Dr. Fisher for about 8 years we both have medical concerns and its Gods will we have him and his lovely staff I can go on all day he is a blessing his staff is wonderful

Jacqueline Banoff/ Vincent Tammone Jun 16 2020

Review for Dr. Fisher

Dr. Faruque is awesome!

Jun 16 2020

Review for Dr. Faruque

It was so refreshing today to have a doctor's visit with a doctor that seemed to really care and wasn't in a hurry. She will be missed!

Jun 12 2020

Review for Dr. Bilhorn

Dr. Bridgeman is genuine and always professional!!

Jun 11 2020

Review for Dr. Bridgeman

My kids love Dr. Bridgeman, an awesome pediatrician. She truly cares for each of her families, always ready to listen & help us be the healthiest possible. My children have been patients at Catawba Pediatrics for twenty-three years now; I'll never take them anywhere else.

Angela M. Jun 10 2020

Review for Dr. Bridgeman

Amazing as always. Always feel cared for and that she enjoys my kids.

Kimberly Jun 06 2020

Review for Dr. Bridgeman

Jun 04 2020

Review for Dr. Gonzalez

First time I have been seen by Dr Bilhorn. She was professional kind and I am happy she was able To work me in today.

Robin Murphy Jun 03 2020

Review for Dr. Bilhorn

Dr. G. always takes time to ask about my family and personal life. I never feel rushed with her.

Tracy Workman Jun 02 2020

Review for Dr. Gonzalez

I love Dr G and our visit was very good just like in person. We had a virtual visit.

Jun 02 2020

Review for Dr. Gonzalez

Dr. Gonzalez thoroughly explained areas of concern in my test results. She also answered my questions about fatigue which I have been experiencing.

May 30 2020

Review for Dr. Gonzalez

Always greeted when I go. Staff is very friendly. Never had a bad experience there.

May 29 2020

Review for Dr. Gonzalez

May 26 2020

Review for Dr. Carroll

As always Dr. G was very informative, answered my questions and made the whole interview comfortable.

Norma May 23 2020

Review for Dr. Gonzalez

Dr. Bilhorn is the best OB I have ever had. She is very down to earth and knowledgeable and has a way with her patients. I would recommend her to anybody.

May 21 2020

Review for Dr. Bilhorn

Dr Farugue is a very compassionate doctor with an outstanding bedside manner. She makes you feel very comfortable during your appointment and answers all questions and concerns before you leave her office.

Rauna Campbell May 21 2020

Review for Dr. Faruque

I have always found Dr. Bilhorn to be a very caring and personable doctor. She never makes the visit feel rushed and answers all of my questions thoroughly. She makes me feel very comfortable and relaxed. I would highly recommend her to anyone looking for a doctor!

Donna Barringer May 19 2020

Review for Dr. Bilhorn

Jeanne Mott May 17 2020

Review for Dr. Carroll

Has treated me since he came to Hickory. I could not be more pleased with the care and guidance I have received.

Stephen M Thomas May 15 2020

Review for Dr. Witke

My visit with Dr. Faruque was very thorough and professional.

Scotti Lafone May 14 2020

Review for Dr. Faruque

Dr. Faruque is amazing! She is very knowledgeable, professional, and really cares about her patients. She takes the time to get to know you. She is hands down the best doctor around.

Amy May 13 2020

Review for Dr. Faruque

Using Zoom for this appointment during this COVID-19 Pandemic was an excellent choice!

Terry Goodman Wallace May 13 2020

Review for Dr. Gonzalez

Dr Laura Faruque is the BEST around. She listens and genuinely cares about you as a person. Love her!’

Sherry Chucci May 07 2020

Review for Dr. Faruque

Dr Faruque is extremely competent as a GYN physician. I would recommend her to anyone!

May 07 2020

Review for Dr. Faruque

Lisa M May 05 2020

Review for Dr. Gonzalez

Dr. C and her team are professional, friendly and just awesome. I am so very happy I chose her. No questions go unanswered. Just WOW!

Tavia Ormsby May 05 2020

Review for Dr. Carroll

May 05 2020

Review for Dr. Bradshaw

Dr. Zollo is caring and listens to what I have to say. He explains things in a way that is easy to understand and is empathetic to my concerns. I would recommend him to anyone.

N Apr 30 2020

Review for Dr. Zollo

Debbie D Apr 27 2020

Review for Dr. Sladicka

I have been a patient of Dr. DIAMONTI for 10 years. He is a no nonsense type of guy with good bedside manners and listens to all your concerns. I would definitely recommend him to anyone. Gary from Lenoir NC.

Gary McLean Apr 24 2020

Review for Dr. Diamonti

april swalwell Apr 13 2020

Review for Dr. Cox

very professional, staff and facilities are exceptional.

walter hall Apr 09 2020

Review for Dr. Carroll

Dr Johncock has taken care of my feet for 30 years. I am a runner and have had a multitude of issues. Dr Johncock has kept me running with minimal downtime. Orthotics, blisters, ingrown toenails, etc. Fast, friendly service. Takes the necessary amount of time with his patients.

Lee S Apr 08 2020

Review for Dr. Johncock

Monique Peoples Apr 07 2020

Review for Dr. Johncock

Dr Johncock is the best at fixing any problem you have. I have seen him for numerous stress fractures. He always is understanding and his staff is the greatest! I wouldn’t go anywhere else.

Charlotte Apr 07 2020

Review for Dr. Johncock

Karen Hartley Apr 04 2020

Review for Dr. Schmidt

I love Dr. DeSantis and his staff. I’ve gone there for about 8 years. All my children see Dr. DeSantis and we think he’s the best around. Great PA’s also!

Megan Exon Apr 02 2020

Review for Dr. Desantis

Pam Dry Apr 01 2020

Review for Dr. Carroll

Needed eye surgery for occluded tear duct. Very professional and personable. Staff was incredible, warm and inviting. Would highly recommend Dr. Carroll for all your eye care needs

Mar 31 2020

Review for Dr. Carroll

I am relaxed when i am at my visits. He listens and is so easy to talk to. I have every confidence in him to take good care of me and keep me healthy. Personally I would recommend anyone I know to be lucky enough to have him for your doctor

Mar 30 2020

Review for Dr. Desantis

Josh Mar 27 2020

Review for Dr. Witke

Great bedside manner. Very patient and kind. Took time to answer every question we had.

LHW Mar 26 2020

Review for Dr. Isserman

My visit with Dr. Hendricker was excellent. He was very caring and easy to talk with. He was very professional but yet personable. I would highly recommend him!

Rick Mar 26 2020

Review for Dr. Hendricker

Monika Houser Mar 25 2020

Review for Dr. Carroll

Mar 23 2020

Review for Dr. Mahmoud

Beard Mar 23 2020

Review for Dr. Carroll

Great place. Great staff and great doctor. I, my daughter and son in law all had work done. Recommend her to all who need work done

Pat Mar 20 2020

Review for Dr. Carroll

Awesome Dr. visit...timely, compassionate, good listener, gave you enough time, explained things in layman terms, made to feel like a human & not a patient or a problem!

Mar 20 2020

Review for Dr. de Neef

Marcia Mar 18 2020

Review for Dr. Carroll

I thought my severe knee pain was from gout but thought it was authritis but still am not sure.

Mar 17 2020

Review for Dr. Hurley

I met Dr Mauldin 2 years ago after an automobile accident. I have since moved to Carolina ENT. He and the staff are a 5 star group and I am blessed.

Sonnie Mar 17 2020

Review for Dr. Mauldin

Randy Mar 17 2020

Review for Dr. Mahmoud

Very reassuring and informative. I appreciate everything she has done for me.

Mar 14 2020

Review for Dr. Roeder

Debbie Mar 13 2020

Review for Dr. Krenzel

Mar 12 2020

Review for Dr. Habashi

Mar 12 2020

Review for Dr. Habashi

Mar 11 2020

Review for Dr. Swisher

Dottie McNee Mar 11 2020

Review for Dr. Jeffery

Dwight Bowman Mar 10 2020

Review for Dr. Geissele

Dr. Krenzel done quadricep surgery for me. I had a complete tear on my left quad in March of 2019, I am very pleased with everything he done for me. Now I’m just rebuilding my strength back in my leg. Awesome people in his office and the therapy dept.

Doug Mar 10 2020

Review for Dr. Krenzel

Dr. Johnson listened attentively, examined me thoroughly, and spent time explaining the likely diagnosis and how to treat my problem and hopefully prevent future injury. I would see him again and would have no hesitation recommending him to my family, colleagues or friends.

Vincent Patrone Mar 08 2020

Review for Dr. Johnson

SW Mar 03 2020

Review for Dr. Knapp

Mar 03 2020

Review for Dr. Hurley

Karen B Mar 02 2020

Review for Dr. Harrill

I feel fortunate to have found Dr Gilchrist to help with my pain from back and other issues. He listens to my concerns and answers my questions and provides the care needed to help lessen my pain.

Mar 01 2020

Review for Dr. Gilchrist

He is so kind and easy to understand. Makes you feel very comfortable to be in his care.

Mar 01 2020

Review for Dr. Isserman

Really learned a lot he was very understanding

Tommy Lewis Feb 29 2020

Review for Dr. Krenzel

Johnny Kaylor Feb 25 2020

Review for Dr. Krenzel

Very helpful to the point of the issues addressed.Knows his stuff!!

Devona Adkins Feb 24 2020

Review for Dr. Hurley

I took my mother for her visits. Office staff was really friendly & helpful. Dr Carroll was exceptionally nice & very confident in my mother’s treatment. I would highly recommend her!!

Kelly Smith Feb 23 2020

Review for Dr. Carroll

Rosalie Raley Feb 22 2020

Review for Dr. Anderson

My daughter was having an allergic reaction. She was broke out from head to toe. Dr. Cost was awesome with explaining what was going on to my daughter. She put us all at ease.

Feb 21 2020

Review for Dr. Cost

Dr Norcross did knee replacement surgery on both of my knees. He's awesome. He's caring and compassionate. He takes time to explain things to you and answer any questions you may have. I highly recommend him! He genuinely cares about his patients...

Verlane Townsend Feb 20 2020

Review for Dr. Norcross

Location

Frye Regional Medical Center

420 N Center St, Hickory, NC 28601

Frequently Asked Questions

Where is Frye Regional Medical Center located?

Has Frye Regional Medical Center won any recent awards from Healthgrades?

Does Frye Regional Medical Center score well in safety ratings?