Columbus Regional Healthcare System

55%

Patients that would definitely recommend
15% lower than the national average

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

12 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Pressure sores or bed sores acquired in the hospital
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Respiratory failure following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Bloodstream infection following surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
63%

Patients who gave a rating of 9 or 10
6% lower than the national average

55%

Would definitely recommend
15% lower than the national average

Columbus Regional Healthcare System

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%77%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%77%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%59%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%83%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%45%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%59%66%

Columbus Regional Healthcare System

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%52%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%67%73%

Providers

Provider Reviews

Patient listener and skilled at what did for my knee.

Sep 05 2020

Review for Dr. Hocker

First visit to dr Hocker, very informative and made me feel very comfortable

Thomas p Reilly Sep 03 2020

Review for Dr. Hocker

George Rosica Aug 14 2020

Review for Dr. Hocker

Knee pain

Amy Bath Aug 13 2020

Review for Dr. Sutton

Superior quality care and caring

Hiram Settle Aug 08 2020

Review for Dr. Hocker

My visit was great! 5minute wait time. Nurse ordered X-rays within 5min had them done then seen by Sean right after Always a pleasant & professional experience.

Jul 29 2020

Review for Dr. Messina

Thank you for helping with our immigration medical papers, we just receive our green card.

Garcia Jul 25 2020

Review for Dr. Onyeaso

Very personable. Understood issues and we are working on it to correct them.

Doris Tobin Jul 25 2020

Review for Dr. Hocker

Informative and knowledgeable

Jul 19 2020

Review for Dr. Hocker

He replaced both knees and one hip, end of September he will replace my other hip

Jul 18 2020

Review for Dr. Hocker

I do not trust this man. He's unprofessional and frankly very rude.

Jul 16 2020

Review for Dr. Woods

Dr William Sutton is both a an expert in his chosen specialty and has the rare gift of actually listening to his patients. Dr Sutton is more than “the Provider” to those of us whom choose him as our Physician.

Victoria Fletcher Jul 16 2020

Review for Dr. Sutton

Dismissive and a real jerk. Misdiagnosed

Jul 08 2020

Review for Dr. Sutton

She is good doctor

Jun 18 2020

Review for Dr. Onyeaso

Jun 08 2020

Review for Dr. Helak

On time, helpful, and friendly.

Gene Jun 04 2020

Review for Dr. Messina

Mental & physical relief! Xrays showed far less damage than the pain led me to believe & Dr Hocker’s well placed cortisone shots have me back on track one day later. Sorry I waited to make the appointment. In addition, his straight forward answers provided clarity for ongoing care.

Gail U Jun 03 2020

Review for Dr. Hocker

Super!!! Solved my problem and I'm good to go.

May 30 2020

Review for Dr. Hocker

Got in very quickly. Heard what i needed know about my knee replacement. He is very polite and listens

May 24 2020

Review for Dr. Hocker

Arthur J Kareff May 23 2020

Review for Dr. Hocker

Brandy N Hughes May 12 2020

Review for Dr. Thomas-Montilus

I didn't meet Dr. Messina. visit with Shawn Fitzgerald and two other workers.

Bonnie May 07 2020

Review for Dr. Messina

He is very knowledgeable, low key and matter of fact. He explains everything clearly and takes the time to speak about your concerns.

May 06 2020

Review for Dr. Messina

May 04 2020

Review for Dr. Hocker

I've known Doug Messina for many years you know the old fashion doc that makes you feel right at home not to mention I get immediate relief to my on going knee problems. His staff is kind and friendly and always helpful. They are the best.

Marie Ashwofrth Apr 16 2020

Review for Dr. Messina

I am having knee problems. Dr Hocker is extremely knowledgeable and professional. He removed fluid from left knee and injected cortisone. Very little pain from procedure. Also got insurance approval for 6 month gel shot in my right knee. Very pleased with Dr and his staff.

Phil Apr 02 2020

Review for Dr. Hocker

Everyone in the family has now been treated by Dr. Messina (my wife, 3 sons and me), and every time I am impressed with his thoroughness in first identifying the problem and then in his explanation of treatment. I can't imagine being treated for sports injuries or body aches anywhere else.

Darryl R Apr 02 2020

Review for Dr. Messina

Wonderful, explains things well, listens,

Delores Lewis Apr 01 2020

Review for Dr. Pressley

Dr. Hocker is an exceptional doctor. His ability to speak to his patients in a comforting manner makes all the difference. I highly recommend Dr. Hocher!

Mar 31 2020

Review for Dr. Hocker

I saw David Fox on my visit to the office. David was thorough and professional..

Mar 31 2020

Review for Dr. Lippe

Super nice. Very caring and professional.

Mar 30 2020

Review for Dr. Messina

The best ENT I’ve ever been too! Beyond helpful and knowledgeable about my issues. Went above and beyond more then any doctor I’ve ever had an experience with. I would recommend him 10/10.

ferris Schneider Mar 27 2020

Review for Dr. Dimuzio

Dr Hocker is professional and straight to the point. I had rotator cuff surgery approximately 7 months ago but still have pain and popping in the shoulder. Thankfully Dr Hocker seems dedicated and determined to come up with a plan to find the cause and the appropriate follow up measures.

JB Mar 19 2020

Review for Dr. Hocker

Great doctor. Has done several surgeries on different parts of the body Would recommend him highly. Thanks for the care

Mar 13 2020

Review for Dr. Messina

My initial visit couldn’t have been better. Dr Hocker was professional and personable. He described the knee replacement procedure, mechanics and expected recovery thoroughly. I’m looking forward to getting it done and getting back to my activities

Ben Brinson Feb 21 2020

Review for Dr. Hocker

Fred Albrecht Feb 20 2020

Review for Dr. Barber

Dr Hocker is a very nice and professional doctor. Can’t wait for him to do my knee surgery! Keep you posted:) Robin Guy

Robin Guy Feb 15 2020

Review for Dr. Hocker

Dr. Hocker did my shoulder surgery and could not ask for it to be much better. He was informative, considerate and professional. Can only give him a 9.5 instead of a 10 bc he went to Carolina!!! Lol... Go Pack!!

Brian E Feb 11 2020

Review for Dr. Hocker

Ginger Gardiner Feb 02 2020

Review for Dr. Pathak

Jan 31 2020

Review for Dr. Pathak

Dr Messina was the best he told me what was wrong with my shoulder and what needed to be done to fix it. Very nice.

Jan 31 2020

Review for Dr. Messina

Very impressed. Explained my condition so that I could understand severity of problem. Very personable and professional. Willing to try everything to solve problem with no rush to perform surgery. Laid out all my options.

Stephen Washburn Jan 31 2020

Review for Dr. Hocker

Dr Sutton has been my father’s orthopedic doctor for years. He always takes the time to explain his plan of treatment and also does a thorough exam on every visit. My dad is 91 yrs old and will not see anyone else. No better doctor anywhere. Actually is the pick for our entire family.

Moses Clayton Jones Jan 30 2020

Review for Dr. Sutton

My experience with Dr. Hocker for over a decade now has been nothing short of super fantastic. He is taking care of me with three surgeries and two knee replacements for my elderly mother. I trust him implicitly placidly and his expertise and knowledge and bedside manners are second to none

Russell E Jan 23 2020

Review for Dr. Hocker

Invalidated everything I talked about. Also insisted that any breathing problems/asthma symptoms I had were all in my head.

Jan 22 2020

Review for Dr. Yip

Dr Presley is very professional, thorough, and compassionate. I really like her, and recommend her.

Jan 21 2020

Review for Dr. Pressley

Dr Pierson helped save my life.I had renal failure he brought me our of that stage.I am grateful to him for this always treats me with kindness he knows what he is doing.I thank God for him may God Bless him and his family.

James Benton Jan 14 2020

Review for Dr. Pierson

It did not go well. I could not even stand up straight when I went in. I was not taken serious and told to go home. Now all he did was cause me to suffer even longer before my family got me to another doctor and surgery.

Jan 07 2020

Review for Dr. Greco

Absolutely first rate. Very pleasant manner and excellent treatment.

Martin Levin Dec 21 2019

Review for Dr. Sutton

Dec 17 2019

Review for Dr. Snow

Great guy has a lot of personality took good care of me and did my hip replacement great job. Pays attention to your needs and listens . Great bedside manner. Great doctor

Paul Zambuto Dec 10 2019

Review for Dr. Hocker

Peggy Burton Nov 22 2019

Review for Dr. Hocker

Chip Overman Nov 17 2019

Review for Dr. Hocker

Dr.Lippe told me he would take care of me and he has all the way.Had total knee replacement went great I’m doing well and now I’m having my right knee done next week.i have complete faith in him He is a great doctor!

Cathy mckee-Whiteville,nc Nov 05 2019

Review for Dr. Lippe

My injury required several months of recuperation and numerous visits. Dr Hocker and his team were always professional, friendly and upbeat. I could not expect a better experience.

Rand Nickerson Nov 03 2019

Review for Dr. Hocker

Kathleen Fisher Nov 01 2019

Review for Dr. Sutton

Great follow up to very successful knee replacement. Have had zero issues in the year since

Nov 01 2019

Review for Dr. Hocker

Dr. Hodgson's "bedside manner" is exemplary. He could serve as a model for doctors in training. He's an excellent listener and questioner.

WPP Oct 23 2019

Review for Dr. Hodgson

Mrs. Marilyn Tamburri Oct 04 2019

Review for Dr. Grubb

Misdiagnosed me and was dismissive. Told me to just live with a very serious injury. Never going to that practice for anything. Cannot believe this doctor is represented as competent and professional.

Do not see him Sep 28 2019

Review for Dr. Sutton

He gets five stars from me has changed my life in so many ways forever the staff is extremely helpful great alone with him I highly recommend him Thank so much.

Valerie Bryant Sep 26 2019

Review for Dr. White

Just no follow up with this group

Sep 13 2019

Review for Dr. Barber

Dr. Hocker is knowledgeable but spends little time with his patients. He makes me feel like I am an inconvenience.

Sep 12 2019

Review for Dr. Hocker

Beware of your bank card information! Aug 07 2019

Review for Dr. Snow

Excellent surgeon.

Sandra Jul 19 2019

Review for Dr. White

F. Lee in Wilmington, NC - Jul 03 2019

Review for Dr. Sutton

Rosa Sasser Jun 19 2019

Review for Dr. Helak

Dr. Bowers is an outstanding physician--He is young and has a better understanding of medicine than most doctors his age. He has treated me and I am very comfortable with his knowledge.

May 15 2019

Review for Dr. Bowers

May 15 2019

Review for Dr. Bowers

Apr 26 2019

Review for Dr. Hocker

I have two shoulder and two knee surgery done by Dr. Messina. He takes the time with you to answer all your questions and after the surgery he continues to checkup on you to make sure everything is OK.

Apr 22 2019

Review for Dr. Messina

Dr. Bowers in my opinion is a very good Dr. he is not a monster. He cares about his patients

Apr 17 2019

Review for Dr. Bowers

Apr 17 2019

Review for Dr. Yip

I've been a patient for more than 10 years. He is very empathetic, professional, listens well, and trustworthy. He'said very smart and knows what he's doing. Best of all, he does it with a smile.

Mar 22 2019

Review for Dr. Martin

Not happy with Dr Snows office. They are so slow to respond. I called this am for an appointment and I was finally called back late in the afternoon. I didn't find Dr Snow to be helpful at all .

Mar 19 2019

Review for Dr. Snow

Doctor Daniel is very thorough and pleasant with his patients. He has always been there when I needed him in cases of emergency I would definitely recommend Doctor Daniel to anyone.

Mar 12 2019

Review for Dr. Daniel

Dr. Wheatley has done multiple surgeries for me and has always shown great care, compassion, and concern. He is very thorough and does not rush to do surgery first. He makes sure everything else is ruled out before doing anything invasive. I highly recommend him to anyone.

Mar 08 2019

Review for Dr. Wheatley

Excellent care and expertise! Highly recommend!

Mar 07 2019

Review for Dr. Wheatley

Kind, caring, smart and very well qualified

Feb 14 2019

Review for Dr. Barber

Do not go to this man!!! He is a monster! Females beware!!!

Feb 12 2019

Review for Dr. Bowers

Sabrina Ward in Whiteville, NC - Jan 31 2019

Review for Dr. Wheatley

NC - Jan 27 2019

Review for Dr. Sutton

Tara lee Jan 19 2019

Review for Dr. Snow

Dr. Wheatley and his staff are excellent care providers, I recommend him highly! I have had several procedures done by Dr. Wheatley and always felt very confidant that I was getting the best care possible. He and Kay both show honest concern and care for their patients.

Shannon in Whiteville - Nov 07 2018

Review for Dr. Wheatley

Oct 24 2018

Review for Dr. Yip

I have been searching for 20 years to find a doctor they can take away a bump on the back of my foot that causes pain with minimally invasive surgery. The problem I have is called haglund's deformity

James Butler Oct 19 2018

Review for Dr. Peacock

Anne York in Wilmington, NC - Oct 17 2018

Review for Dr. White

Dr McCabe is a medical professional who listens and answers questions. Unlike many medical doctors he give one substantial information and takes the time necessary to deliver quality care.

Dr Robert Matthews in Myrtle Beach , SC - Sep 24 2018

Review for Dr. McCabe

He is my grandfather and an awesome doctor and grandpa. and fyi cheryl boswell, he is in fact harvard educated and i dont think he has a criminal record with drugs and alcohol...

Dr. Penroses grandaughter Sep 09 2018

Review for Dr. Penrose

Thanks for all the help!!!

Michael Aug 30 2018

Review for Dr. Fortun

Dr. Fortun was great! Would highly recommend!

Kate Aug 30 2018

Review for Dr. Fortun

Dead Ankle in Wilmington , NC - Aug 26 2018

Review for Dr. Fortun

Dr. Wheatley recently did a partial hysterectomy on me and there was minimal pain and a short down time. I was able to return to work after three weeks. He has great bedside manners and truly cares about his patients. He listens to all issues and concerns that you have.

Rachel in Whiteville, NC - Aug 21 2018

Review for Dr. Wheatley

I just wanted to let you know how much I think of you and appreciate you very seldom do you find a doctor that really honestly cares thank you so much

Fred Thompson in Wilmington, NC - Aug 07 2018

Review for Dr. Messina

Dr. Wheatley is simply wonderful. He is an excellent surgeon, and just a good human being. His bedside manner is impeccable. I am grateful to him and his staff for the care I have received for several years.

Aug 07 2018

Review for Dr. Wheatley

Dr. Snow’s treatment if my psoriatic arthritis has vastly improved the quality of my health and my life. I would recommend him to anyone suffering from arthritis. He is knowledgeable and compassionate!

Susan C. in Wilmington, NC - Jun 30 2018

Review for Dr. Snow

Location

Columbus Regional Healthcare System

500 Jefferson St, Whiteville, NC 28472

Frequently Asked Questions

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