CarolinaEast Medical Center

79%

Patients that would definitely recommend
9% higher than the national average


CarolinaEast Medical Center is a medical facility located in New Bern, NC. This hospital has been recognized for Outstanding Patient Experience Award™.

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

Outstanding Patient Experience Award™ (2019)

Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

4 ratings were worse than expected

9 ratings were as expected

  • Pressure sores or bed sores acquired in the hospital
  • Death following a serious complication after surgery
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Respiratory failure following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
79%

Patients who gave a rating of 9 or 10
10% higher than the national average

79%

Would definitely recommend
9% higher than the national average

CarolinaEast Medical Center

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%83%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%85%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%69%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%88%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%59%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%75%66%

CarolinaEast Medical Center

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%63%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%75%73%

Providers

Provider Reviews

Excellent. Gave a detailed explanation of my sinus problem and openly discussed all risks with possible surgery. Great sense of humor. Ask him about his American Lit teacher at Carolina for the funniest story you will ever hear

Dennis Aug 07 2020

Review for Dr. Arrowood

LISTENS AND THEN EXPLAINS WHAT HIS PLAN IS FOR YOUR PROBLEM. HE IS VERY THOROUGH AND PROFESSIONAL. I WOULD (AND I DO) RECOMMEND HIM TO FRIENDS, AND FAMILY

EDNA FITZGERALD Jul 17 2020

Review for Dr. French

Jul 06 2020

Review for Dr. Belch

Wonderful staff

Jun 28 2020

Review for Dr. Patel

Debbie Stembridge Jun 26 2020

Review for Dr. Patel

Excellent in every way!!

Jun 24 2020

Review for Dr. Patel

He reviews your chart prior to entering exam room and always makes you feel like you are his only patient. He repaired my damaged retinas and now I can see well

Don Simpson Jun 23 2020

Review for Dr. Patel

Serena M. Parmley Jun 19 2020

Review for Dr. Desantis

Saw Dr Arthur for a follow up on an ankle fracture. He’s very professional and answered all of my questions. I highly recommend him.

Michelle Golden Jun 18 2020

Review for Dr. Arthur

Explained things so you can understand them. Very good, saved my husband 's life. Will always be grateful for that.

Jun 17 2020

Review for Dr. Grove

Dr Grove is the best! I highly recommend him and he is the only cardiologist that I want to see.

Angela Spruill Jun 08 2020

Review for Dr. Grove

After the jowel procedure I had issues and he would not help me...left me hanging for years and would not help!

Jun 07 2020

Review for Dr. Zannis

Jill Roberts Jun 06 2020

Review for Dr. Held

Gigi Jun 05 2020

Review for Dr. Zannis

I am thankful for his professional manner and compassion he shows. He is well experienced.

Denise Preddie Jun 05 2020

Review for Dr. Harum

Gary Shelton May 29 2020

Review for Dr. Dalrymple

Dr. Harum is a very compassionate knowledgeable professional a very kind and caring doctor he is Nurses and staff all are very knowledgeable friendly I'm very kind it is a great office the people the doctor and the employees are great I recommend dr. H a r u m to everyone thank you

Martha K bowling May 29 2020

Review for Dr. Harum

May 27 2020

Review for Dr. Zannis

Great staff! Dr Patel the best

Rita Piner May 21 2020

Review for Dr. Patel

Wendy Matson-Wells May 14 2020

Review for Dr. Paul

GAIL WHITFORD May 12 2020

Review for Dr. French

Dr Patel is always kind, thoughtful & patient with me. He answers all my questions & is invariably gentle when performing injections into my eyes!

Mary Jocius May 01 2020

Review for Dr. Patel

Always courteous and friendly, professional when answering questions, prompt in service, genuine concern for patients comfort and care.

Eddie Willard Apr 24 2020

Review for Dr. Patel

Friendly staff and one wonderful doctor. They do their utmost to make you feel safe and secure.

Lynnette Apr 22 2020

Review for Dr. Patel

Exceptionally efficient and courteous eye care service provided by Dr. Patel and staff. The response to my emergency retinal detachment/tear diagnosis, surgery, and follow-up has been uniformly first-rate.

Joe Allen Apr 22 2020

Review for Dr. Patel

He is Not, NOT IN Riverside, CA. BUT PRACTICES in NewBern, NC. I have seen him here many times over the past 5 years including this morning at 0915-04/17/2020.

Apr 17 2020

Review for Dr. Patel

Dr. Patel did a thourough exam, explained my condition so well that i had no additional questions. He has restored my vision to near 20-20!

Janet Apr 10 2020

Review for Dr. Patel

Went fast and very complete. Excellent service and professional

Ulrich G Mizell Jr Apr 09 2020

Review for Dr. Patel

Very professional and efficient. All staff are well trained. Very pleased that Dr. Patel is my doctor I was previously a patient of Dr. Garg at UNC Kinkner

Howard Cochran Apr 02 2020

Review for Dr. Patel

Love Dr Ana! She takes time to explain results in a way to I comprehend. She's great!

Rhonda Hunter Mar 28 2020

Review for Dr. Salvatierra

My number 1 Doctor. Dr. Davis has great bed-side manners. I thank God for my doctor-he makes me laugh when I donot feel like laughing. I bid him God-speed. Darlene Roberson Patient since forever!

Darlene Roberson Mar 19 2020

Review for Dr. Davis

Joann Berry Mar 10 2020

Review for Dr. Taylor

I moved down permanently from NY and had heard a lot of good things about Dr. Salvatierra, she is great. She listened to me. I’ve had over 30 surgeries so she made it easy for me to give her my history. I have a new doctor!! Thanks Dr. Salvatierra!!!

Pamela Ballard Mar 07 2020

Review for Dr. Salvatierra

Richard Lipa Mar 06 2020

Review for Dr. Byrd

Dr. Michelson is a caring provider who takes the time to listen to your concerns.

Mar 05 2020

Review for Dr. Michelson

Wonderful, caring, compassionate, great listener, warm and friendly.

Dee Feb 21 2020

Review for Dr. McCutcheon

Richard W. Seeger Feb 11 2020

Review for Dr. Held

You must be extremely patient. Every appointment I have had I had to wait an hour from the time of my appt. I even tried scheduling an early appt and that did not work.

Feb 05 2020

Review for Dr. Bradley

General (R) Hugh Shelton Feb 04 2020

Review for Dr. McCutcheon

DR HELD WAS VERY PROFESSIONAL AND REALIZED MY HURT. HE WORKED ME IN FAST AND I AM TOTALLY RELEAVED.THIS THE DOCTOR YOU WANT

GAIL WHITE Feb 01 2020

Review for Dr. Held

Felt as if I was an inconvenience to him. Was not willing to listen and cut me off the entire time while talking. This is the kind of experience that makes people not want to see doctors again. I called my PCM to suggest never recommending him to anyone.

Jan 31 2020

Review for Dr. Champey

Dr. Kirby is extremely personable, professional and spends quality time with me during my visits. It is truly a pleasure having Dr. Kirby as my cardiologist.

Zeb Whitehurst Jan 28 2020

Review for Dr. Kirby

Very professional listen to my concerns. Great Doctor.

Richard Baumann Jan 23 2020

Review for Dr. Kitchen

Dr. Cunningham was very helpful in explaining the options to care for our father and his long term care also. A God send.

Dusty Oliver Jan 19 2020

Review for Dr. Cunningham

Steve not Michael Jan 09 2020

Review for Dr. Battersby

Wonderful!!! Very caring and compassionate!! I love her!!!

Erica Smith Jan 07 2020

Review for Dr. Kats

Rebecca Ann Whitley Dec 13 2019

Review for Dr. Held

I was very pleased with the highly professional and through treatment I received while going through the allergy testing process. The Doctor and staff were all extremely courteous and took the time to explain the process and answer my questions about the results.

Dec 11 2019

Review for Dr. Zechman

Becky F Quinn Dec 10 2019

Review for Dr. Cohen

Very competent surgeon who repaired torn rotater cuff of shoulder. Write down your questions and ask because he doesn't spend alot of time explaining.

J.C. Dec 10 2019

Review for Dr. Arthur

Neck arm pain

Larry Feldhaus Dec 06 2019

Review for Dr. Held

Very personable and involved!

Kat Nov 22 2019

Review for Dr. Harum

DR. KITCHEN IS VERY CARING AND PLEASANT. HE KNOWS HIS SPECIALTY.I WOULD RCCOMMEND HIM TO ANYONE, HIS STAFF IS ALSO AWESOME.

ETHEL NELSON Nov 22 2019

Review for Dr. Kitchen

He does not like to answer questions and takes offense when I do. He said he did not feel I had confidence in him and that I should seek a second opinion. He has no "bedside manner" whatsoever. I cancelled my surgery with him.

PENNY MONELL Nov 20 2019

Review for Dr. Ouano

She was a hospitalist who treated me at Carolina East. I understood my medical condition better than she did.

Nov 19 2019

Review for Dr. Meachem

Thorough review of my health issues specific to his practice......

Nov 18 2019

Review for Dr. Holland

Simply the best. Dr. Fuji is caring, thorough and all the while being very pleasant.

Nov 17 2019

Review for Dr. Fujimagari

Best dr. I have ever experienced. Communication excellent. Thorough, kind, and caring.

Suzanne Caracci Nov 15 2019

Review for Dr. Towarnicky

Nov 14 2019

Review for Dr. Holland

Mark Held gave me my life back.I dealt with back pain for a long time and being younger no one took me seriously until I found him.A year after surgery and I am 100%better.

Tanya Nov 13 2019

Review for Dr. Held

Quite negative...He has the skills but no bedside manner...Rude Arrogant, Sarcastic . It was usually and hour + wait time. Front office staff rude .I left his office crying due to his non professional behavior

Nov 07 2019

Review for Dr. Held

Outstanding doctor.......excellent communication.......

Nov 06 2019

Review for Dr. Gibbs

Why leave one if its not positive they don't put it up here!

J. Davis Nov 06 2019

Review for Dr. Singleton

Maddison Oct 28 2019

Review for Dr. Cohen

Dennis Green Oct 26 2019

Review for Dr. Arthur

Dr. Kitchen is a highly skilled professional! He is kind, caring and very well thought of by his peers and the New Bern community. I feel lucky to have been referred to him. Life at 70 without pain is awesome.

Dana Claire Scott in New Bern, NC - Oct 23 2019

Review for Dr. Kitchen

Oct 22, 2019 Jacksonville, NC Visit Oct 23 2019

Review for Dr. Tellis

AAA+ High confidence and trust in Dr Lorio, patient for years.

H Hoyt Oct 16 2019

Review for Dr. Lorio

Sheryl Ramsey of Jville, NC Oct 09 2019

Review for Dr. Harum

Dr Harum and staff were very patient, understanding and communicated a plan to diagnose and treat my back pain. Really appreciate their help!!

Oct 03 2019

Review for Dr. Harum

Dr. Maybee has been my pulmonologist for 4 years. Knowledgeable but if you aren’t in his drug trials he isn’t very interested. The final straw was when he rejected a prescription refill I use daily without explanation leaving me without my daily medication.

Sep 19 2019

Review for Dr. Maybee

Diane McCaffuty Sep 15 2019

Review for Dr. Wertman

I have been with Zavelo for 37 years.He is the absolute best. He is professional,through and conscientious.We ARE fortunate indeed to have him here with us!

NC - Sep 05 2019

Review for Dr. Zavelo

1 hour after my appointment time still haven't seen him!??

Tom Sep 03 2019

Review for Dr. Cohen

Martha Gail Good Aug 10 2019

Review for Dr. Casciello

Dr. Kitchen is wonderful! He's very caring, comforting and personable. He's also a great book author!

Aug 08 2019

Review for Dr. Kitchen

Dr Holland is a wonderful listener. I have been seeing him for 4 years and have had 3 procedures under him. He is very professional and his bedside manner is wonderful

David Ethridge Aug 07 2019

Review for Dr. Holland

So full of himself! He thinks he walks on water. He was dismissive and clearly did not read my records. He did not help me. I will never go to him again or recommend him. I am used to a Dr. that takes time for me and listens. This guy only concerned with himself.

Nancy J Aug 07 2019

Review for Dr. Herminghuysen

I like him a lot. Makes me feel that I am part of the solution. Offers his opinion, listens to mine and then we chart a course of action. Should my treatment ever result in my death, I would remove one star

Jacl Waters Jul 29 2019

Review for Dr. Win

Cindy Jul 29 2019

Review for Dr. Fujimagari

cheryl salter in Beaufort , NC - Jul 22 2019

Review for Dr. Held

Dr. Grove performed Heart Catherization on me on July 1st, 2019. He was very kind, informative and did an excellent procedure. Looking forward to working with him on getting my heart issues under control!

Jul 03 2019

Review for Dr. Grove

Excellent Physician

Fountain Jun 29 2019

Review for Dr. Sandhu

Dr Herminghuysen, very good at explaining issues & great personality. Made me feel very at ease. Got my thyroid levels under control, FINALLY after going to my reg dr for years! Thank YOU Dr Herminghuysen.

Della in Morehead City, NC - Jun 27 2019

Review for Dr. Herminghuysen

KJP Jun 19 2019

Review for Dr. Win

Fantastic!! He's been our doctor for nearly 18 years. He's the best doctor we have EVER had!

D & D in NEW BERN, NC - Jun 16 2019

Review for Dr. Zavelo

He was thorough, professional, and did not seem hurried. I felt comfortable and definitely recommend to others.

J Jun 06 2019

Review for Dr. Maybee

I had an amazing interaction. Explained everything to me in detail. Answered all of my questions thoroughly. Knowledgeable and compassionate.

New Bern, NC - Jun 04 2019

Review for Dr. Maybee

Would NOT recommend.

K May 31 2019

Review for Dr. English

May 27 2019

Review for Dr. Miller

May 25 2019

Review for Dr. Tellis

Dr. Mark is thorough, professional, friendly and honest.....He's been my Dr. for many years and I love his calm demeanor.

May 24 2019

Review for Dr. Moeller

Dr. Grove treated my wife for heart attack in the ER. He was remarkably calm in a tense and stressful environment. He took time to explain what was going to happen, and post op, he spent a lot of time ensuring we understood what he had done. My wife recovered fully.

May 08 2019

Review for Dr. Grove

May 03 2019

Review for Dr. Held

May 03 2019

Review for Dr. Dalrymple

May 02 2019

Review for Dr. Bradley

Location

CarolinaEast Medical Center

2000 Neuse Blvd, New Bern, NC 28560

Frequently Asked Questions

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