Upstate University Hospital

75%

Patients that would definitely recommend
5% higher than the national average


Upstate University Hospital is a medical facility located in Syracuse, NY. This hospital has been recognized for Pulmonary Care Excellence Award™.

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Specialty Clinical Quality Awards

Pulmonary Care Excellence Award™ (2019)

Superior clinical outcomes in treating chronic obstructive pulmonary disease (COPD) and pneumonia

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
73%

Patients who gave a rating of 9 or 10
4% higher than the national average

75%

Would definitely recommend
5% higher than the national average

Upstate University Hospital

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%76%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%80%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%61%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%89%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%51%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%64%66%

Upstate University Hospital

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%45%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%71%73%

Providers

Provider Reviews

I am an RN. Dr. Lawless has been my doctor for many years. He is well read on current medical issues. Takes the time to answer all of my questions and listens to my concerns. I highly recommend him as a primary physician. He is very thorough and follows up on all issues.

Rebecca Launt Sep 19 2021

Review for Dr. Lawless

Felt very comfortable speaking with Dr. Smart he was very patient and took his time in answering all my questions and put my anxiety at ease for my upcoming shoulder replacement surgery. I would highly recommend him. Jo

D. Clark Sep 18 2021

Review for Dr. Smart

Blessesd to have Dr Smart amazing learned man .

Johnnie Mallery Sep 16 2021

Review for Dr. Smart

Dr. Costello and his team performed my Lasik flawlessly and I highly recommend them. John J.

John J Sep 13 2021

Review for Dr. Costello

Dr. Moffa is caring, knowledgeable, professional and competent. After calling on doctors in his area of specialation for 10+ years they are not warm and fuzzy. Just before and also after the procedure Dr. Moffa WAS funny and down to earth. I highly recommend Dr. Moffa.

Sep 13 2021

Review for Dr. Moffa

Location

Upstate University Hospital

750 E Adams St, Syracuse, NY 13210

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