Upstate University Hospital

73%

Patients that would definitely recommend
3% higher than the national average

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Specialty Clinical Quality Awards

Pulmonary Care Excellence Award™ (2019, 2018)

Superior clinical outcomes in treating chronic obstructive pulmonary disease (COPD) and pneumonia

Safety Ratings

How well a hospital safeguards patients from potential complications

An event relating to foreign objects left in body during a surgery or procedure

5 ratings were worse than expected

8 ratings were as expected

  • Death following a serious complication after surgery
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Respiratory failure following surgery
  • Bloodstream infection following surgery
  • Breakdown of abdominal incision site
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
72%

Patients who gave a rating of 9 or 10
3% higher than the national average

73%

Would definitely recommend
3% higher than the national average

Upstate University Hospital

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%77%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%81%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%64%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%89%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%49%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%64%66%

Upstate University Hospital

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%52%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%71%73%

Providers

Provider Reviews

Frank - Syracuse Jul 10 2020

Review for Dr. Moffa

Great

Jackie Jul 03 2020

Review for Dr. Lopez

Excellent psychiatrist, compassionate, caring and has helped me recover from major depression. I highly recommend Dr. Alao

Shannon Jul 01 2020

Review for Dr. Alao

This was a yearly visit. Dr. Makhlouf is the best provider I've ever had. He takes as much time as is needed and cares about his patients as a whole person, not just for OB/GYN issues.

Pharmaseer Jun 27 2020

Review for Dr. Makhlouf

Linda Ward Jun 26 2020

Review for Dr. Weisenthal

Sophia Jun 25 2020

Review for Dr. Duggal

Best doctor I have ever had. Unlike most I have encountered in the past, he spends a lot of time with his patients, actually listens, and genuinely cares. I am grateful to have him as my primary care physician.

Jun 21 2020

Review for Dr. Satterly

Great visit! Dr Sidebottom was very patient and caring while discussing my history and current symptoms. He set aside plenty of time to discuss all of my history and concerns . He seems very knowledgable and experienced. Glad I was able to find such a great doctor!

Jun 18 2020

Review for Dr. Sidebottom

Very efficient, professional, results 20/20 both eyes with zero problems

john thorpe Jun 17 2020

Review for Dr. Costello

Dale Greene Jun 14 2020

Review for Dr. Chehab

Abby Jun 12 2020

Review for Dr. Battaglia

She was incredibly thorough, patient and comopassionate

Jun 12 2020

Review for Dr. Brangman

Great doctor. He provided the information that I asked and I feel that he cares about my problem I have had for 6 months.

Greg Jun 10 2020

Review for Dr. Tallarico

Monica Jun 09 2020

Review for Dr. Suryadevara

John Meyers Jun 08 2020

Review for Dr. Smith

My oncologist and surgeon. He genuinely cares beyond his scope of practice.

Desiree Jun 07 2020

Review for Dr. Bunn

Margaret Thompson Jun 06 2020

Review for Dr. Keib

Jun 05 2020

Review for Dr. Aziz

Christine Combs Jun 04 2020

Review for Dr. Wulff

Jun 02 2020

Review for Dr. Schaeffer

I felt like he looked at me as if I was stupid when I asked questions. Never offered any solutions just a pamphlet, during examination of my knee he said yeah there is nothing wrong with that knee contrary to abnormal MRI . Never followed up.

Jun 01 2020

Review for Dr. Bogosian

Dr. Bem is not only an excellent surgeon but a kind and compassionate human being. He saved my life.

May 31 2020

Review for Dr. Bem

Best care ever received from any doctor, Dr. Charles has been outstanding, has been my primary care doctor for over 25 years, Ken

Ken whiting May 28 2020

Review for Dr. Charles

Rebecca May 23 2020

Review for Dr. Gutnick

May 22 2020

Review for Dr. Abdulky

May 21 2020

Review for Dr. Schaeffer

Due to COVID 19 all my appointments prior to surgery were done via video chat. He listened to my concerns and explained everything thoroughly. I ended up needed a 2 level ACDF which resolved the numbness I was feeling in both my arms.

May 20 2020

Review for Dr. Lavelle

Horrible! Not caring or sensitive to patient needs. Disrespectful. Changed surgeons and received excellent care elsewhere. No idea how he has any positive reviews.

May 20 2020

Review for Dr. Battaglia

May 19 2020

Review for Dr. Moquin

Virginia A SUDELA May 19 2020

Review for Dr. Jurdi

Initial meeting with Dr. Jurdi went very well. He was informed and also open to listening to my areas of concern.

Richard Allen May 14 2020

Review for Dr. Jurdi

Excellent MD, take and apply all prescriptions, advice and results will fantastic making you feel a lot better.

Roland Castruita May 14 2020

Review for Dr. Jurdi

Glenn Lewandowski May 12 2020

Review for Dr. Wulff

Jamie May 09 2020

Review for Dr. Agarwal

He sent my 87 year old dad home with a “cloudy” chest x-ray. Would not test for Covid-19. Four days later we are back in the ER with bilateral pneumonia and my Dad is positive for Covid and intubated.

May 09 2020

Review for Dr. Rossettie

Brenda Raymond May 08 2020

Review for Dr. Duggal

One of the best, take his time with you and actually treats you like a person and not a number. I would recommend him to everyone.

Allison Ager, Smyrna NY May 07 2020

Review for Dr. Battaglia

Janet McQueeney May 06 2020

Review for Dr. Wulff

I’ve been seeing him for a year and find him knowledgable, personable, a very good listener, and explains everything thoroughly. I’m so so happy to now have a pulmonologist who cares, works with me, and is very knowledgeable.

May 04 2020

Review for Dr. Alkins

Dr. Jurdi is caring, takes time to understand patient concerns and history, and is very knowledgeable on current research. I would highly recommend his care to others.

Jessica Davis Apr 30 2020

Review for Dr. Jurdi

I was really afraid of the dentist and she makes me feel at ease.

Apr 29 2020

Review for Dr. Hobert Rao

She and her staff are really nice.

Apr 29 2020

Review for Dr. Hobert Rao

My tooth felt so much better.

Apr 29 2020

Review for Dr. Hobert Rao

She is the only dentist I will go to.

Apr 29 2020

Review for Dr. Hobert Rao

I love my new smile!

Apr 29 2020

Review for Dr. Hobert Rao

Dr Hobert and her team are so nice and very patient.

Apr 29 2020

Review for Dr. Hobert Rao

She is the best dentist I have ever been to. I highly recommend her.

Apr 29 2020

Review for Dr. Hobert Rao

Apr 27 2020

Review for Dr. Wojtasiewicz

Dr. Ziegler was amazing. Treated my condition quickly and explained things thoroughly. Great bedside manner.

Lina Mamont Apr 26 2020

Review for Dr. Ziegler

Apr 25 2020

Review for Dr. Baum

Bill C Apr 25 2020

Review for Dr. Greenky

I have had her as doctor for longtime. I an glad for her caring, truthful and helpful nature. She has helped me loose weight, get my blood sugars under control and help me lead healthier, better life.

Jen Carr Apr 23 2020

Review for Dr. Sangani

Apr 22 2020

Review for Dr. Sobhy

Michele W Apr 22 2020

Review for Dr. Burke

I saw this woman in Rochester. I left in tears. Insisted I take meds with severe allergic reactions in past and proven problems for me. Absolutely NO empathy or compassion. Would send a rat that was a nuisance to her. Worst even fir Rochester which has generally lousy care

SuSan J Campbell Apr 18 2020

Review for Dr. Iqbal

I’m sorry it took so long for me to do this. The experience I had with Dr Wulff was excellent. He was a very kind and understanding person I had back surgery in June 2019 by him and I would not go to anyone else. Thank you Dr. Wulff

Linda Cosco Apr 16 2020

Review for Dr. Wulff

Apr 15 2020

Review for Dr. Buchan

He was very short and rude to me actually rolling his eyes at me. He seriously injured me wrenching my knee beyond what it was able to absorb. I cannot walk without pain now after what he did to me. I would not recommend him.

Apr 09 2020

Review for Dr. Azer

I feel very blessed, that years ago, someone recommended Dr Lamanna for primary care. She is the best. I get all my questions answered. Thank you for your kindness and being thorough. The TRUTH HURTS but it heals too. She doesn't sugar coat stuff.

Kathleen A River Apr 02 2020

Review for Dr. Lamanna

He listens

Mar 31 2020

Review for Dr. Khan

Holly Garner Mar 30 2020

Review for Dr. Wojtasiewicz

David Rowe Mar 26 2020

Review for Dr. Daly

Bedside manners not great. Scheduled a surgury too long after a stent was done and ended up with bacteria in my blood and lost 2 months of work and lots of medical bills.

Sharon Mar 26 2020

Review for Dr. Chehab

Very efficient with my laser reattachment of my retina.

Grampa Mar 24 2020

Review for Dr. Brown

the doctor is find the staff is terrible

Mar 23 2020

Review for Dr. Niziol

Excellent service provided while I was preparing for lower back surgery.

Mar 19 2020

Review for Dr. Schaeffer

He’s a horrible Dr. Not friendly or caring. And if the surgery doesn’t turn out right, he don’t want to know you. A man of few words. I’ve never been able to walk again without crutches or a walker. Very depressing.

donna wood Mar 16 2020

Review for Dr. Moquin

Dr. Alpert is an outstanding doctor. He has helped my 84 year old elderly mother-in-law, who is a difficult person. Dr. Alpert has patiently explained her condition and has effectively controlled her glaucoma and stabilized her condition. Would strongly recommend him.

Roman Hruby Mar 11 2020

Review for Dr. Alpert

TIFFANY Mar 07 2020

Review for Dr. Nikolavsky

I had cataract surgery at Griffiss. The staff are all so warm and personable along with being very knowledgable and professional. Dr. Costello is also professional and right to the point. The whole experience moved right along and I was out of the building in about 3 hours.

Pam C. Mar 06 2020

Review for Dr. Costello

MK Mar 06 2020

Review for Dr. Koh

Would not recommend

Mar 05 2020

Review for Dr. Weinstein

judyc Mar 04 2020

Review for Dr. Weisenthal

Absolutely fantastic!!! Dr. Westpfal and her staff were there for me 100%. Concerned, caring and professional. So happy to be their patient!

Rhonda Susman Mar 02 2020

Review for Dr. Westpfal

Dr. Koh is the best of the best. Have been seeing him for 14 years and I love his bedside manner and his office manner. Never had a problem with Dr. Koh, he truly listens to me. He has even called me if any test come back abnormal, day or night.

Sue S. Mar 01 2020

Review for Dr. Koh

Do not trust this guy. Get another cardiologist or at least a 2nd opinion.

Feb 29 2020

Review for Dr. Ford

Dr Ghaly is an extremely knowledgeable, compassionate doctor who really listens and knows his patients. Yes you wait but it’s because he takes the time to listen and not make you feel as if you’re on a conveyor belt.

Karen D. Feb 27 2020

Review for Dr. Ghaly

Dr. Kirshner is Very informative with up-to-date research, caring, kind & interested in helping in all ways. I am thankful to have him as my doctor.

Feb 23 2020

Review for Dr. Kirshner

Dr. Bogosian is an excellent physician. I had a total hip replacement and could not have been more pleased with him and the SOS staff (a well oiled machine). I had high expectations but he exceeded them. I feel great! Thanks so much!!!

Tom Minicucci Feb 22 2020

Review for Dr. Bogosian

Jim Johnson Feb 21 2020

Review for Dr. Fitzgerald

Minimal wait time. Dr. Riccardi is efficient, responds patiently to my questions, and communicates clearly. His office staff are cordial and easy to deal with.

Katileigh Feb 20 2020

Review for Dr. Riccardi

Phyllis, A grateful patient Feb 20 2020

Review for Dr. Weisenthal

Most thorough doctor I've met.

Feb 19 2020

Review for Dr. di Cesar

Gregory Godfrey Feb 15 2020

Review for Dr. Lam

Great physician and great team

Howard Woronov Feb 12 2020

Review for Dr. Fitzgerald

Agree with other comments, explains nothing, acts as though no time f o r you, doesn't listen to your concerns or comment. Will not go back to him in future.

SYRACUSE, NY - Feb 12 2020

Review for Dr. Azer

Feb 11 2020

Review for Dr. Baum

Feb 10 2020

Review for Dr. Kellman

I find Dr. Gluz to be highly qualified and extremely open and friendly.

George Yarnes Feb 09 2020

Review for Dr. Gluz

Explained everything with true care for his patient

Little donna Feb 07 2020

Review for Dr. Parker

Dr. Fremont has such a calming personality and is so empathetic. I leave her sessions feeling re-centered and understood.

Feb 04 2020

Review for Dr. Fremont

Jim Bombace Feb 03 2020

Review for Dr. Williams

William “Bill” Rohrbach Feb 03 2020

Review for Dr. Vanvalkenburg

Excellent

Feb 01 2020

Review for Dr. Battaglia

Referred by Dr. Savedoff. Timeframe for appt. average. Very prompt at appt. Dr. Weisenthal & Staff very knowledgeable, was very Professional & showed Courtesy to patient's questions. Explained procedure and follow-up. Very attentive to his patients .

Joyce Ryan Feb 01 2020

Review for Dr. Weisenthal

Warm, friendly, professional interaction, assessment and treatment. Options were discussed not just presented. All questions addressed with neither hurried or condescending manner.

Jan 30 2020

Review for Dr. Fitzgerald

Location

Upstate University Hospital

750 E Adams St, Syracuse, NY 13210