Rochester General Hospital

66%

Patients that would definitely recommend
4% lower than the national average


Rochester General Hospital is a medical facility located in Rochester, NY. This hospital has been recognized for America's 50 Best Hospitals Award™, America's 250 Best Hospitals Award™, and more.

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

America's 50 Best Hospitals Award™ (2021, 2020, 2019)

Top 1% in the nation for providing the highest clinical quality year over year

America's 250 Best Hospitals Award™ (2021, 2020, 2019)

Top 5% in the nation for consistently delivering clinical quality

Specialty Clinical Quality Awards

America’s 100 Best Hospitals for Critical Care Award™ (2021, 2020, 2019)

Superior clinical outcomes in treating pulmonary embolism, respiratory system failure, sepsis, and diabetic emergencies

America’s 100 Best Hospitals for Gastrointestinal Care Award™ (2021, 2020, 2019)

Superior clinical outcomes in colorectal surgeries, gallbladder removal, esophageal/stomach surgeries, small intestine surgeries, and treating bowel obstruction, gastrointestinal bleeds, and pancreatitis

America’s 100 Best Hospitals for General Surgery Award™ (2021, 2020)

Superior clinical outcomes in bowel obstruction treatment, colorectal surgeries, gallbladder removal, esophageal/stomach surgeries, and small intestine surgeries

America’s 100 Best Hospitals for Stroke Care Award™ (2021, 2020, 2019)

Superior clinical outcomes in the care and treatment of stroke

Cranial Neurosurgery Excellence Award™ (2021, 2020)

Superior clinical outcomes in cranial neurosurgery

Neurosciences Excellence Award™ (2021, 2020, 2019)

Superior clinical outcomes in stroke care and neurosurgery

America’s 100 Best Hospitals for Cardiac Care Award™ (2019)

Superior clinical outcomes in heart bypass surgery, coronary interventional procedures, heart attack treatment, heart failure treatment, and heart valve surgery

General Surgery Excellence Award™ (2019)

Superior clinical outcomes in bowel obstruction treatment, colorectal surgeries, gallbladder removal, esophageal/stomach surgeries, and small intestine surgeries

Pulmonary Care Excellence Award™ (2019)

Superior clinical outcomes in treating chronic obstructive pulmonary disease (COPD) and pneumonia

Gynecologic Surgery Excellence Award™ (2018)

Superior clinical outcomes in gynecological surgery

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

2 ratings were worse than expected

1 rating was better than expected

  • Death in procedures where mortality is usually very low

10 ratings were as expected

  • Pressure sores or bed sores acquired in the hospital
  • Death following a serious complication after surgery
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Acute kidney dysfunction following surgery
  • Respiratory failure following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
63%

Patients who gave a rating of 9 or 10
6% lower than the national average

66%

Would definitely recommend
4% lower than the national average

Rochester General Hospital

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%77%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%75%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%57%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%88%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%48%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%54%66%

Rochester General Hospital

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%42%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%58%73%

Providers

Provider Reviews

I have always had a wonderful experience. I have recommended others to him, and they have been very pleased. I have always gone to the Penfield office.

Sharon Lazzara May 04 2021

Review for Dr. Devgun

Dr Singer is fantastic but his office staff are rude. When you have to cancel because of an illness you’re toyed with in a cruel way. There are definite power and control issues with the secretary. This has happened several times.

Apr 29 2021

Review for Dr. Singer

The doctor is experienced, honest in sharing his diagnoses and communicates clearly. His sympathy as a doctor is without question.

Edward Covannon Apr 28 2021

Review for Dr. Solazzo

Apr 21 2021

Review for Dr. Lee

Highly recommend Dr. Talarico and Thompson Health Apr 21 2021

Review for Dr. Talarico

Location

Rochester General Hospital

1425 Portland Ave, Rochester, NY 14621

Frequently Asked Questions

Where is Rochester General Hospital located?

Has Rochester General Hospital won any recent awards from Healthgrades?

Does Rochester General Hospital score well in safety ratings?