Rochester General Hospital

68%

Patients that would definitely recommend
2% lower than the national average

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

America's 50 Best Hospitals Award™ (2020, 2019)

Top 1% in the nation for providing the highest clinical quality year over year

America's 250 Best Hospitals Award™ (2020, 2019, 2018)

Top 5% in the nation for consistently delivering clinical quality

America's 100 Best Hospitals Award™ (2018)

Top 2% in the nation for consistently delivering clinical quality year over year

Specialty Clinical Quality Awards

America’s 100 Best Hospitals for Critical Care Award™ (2020, 2019, 2018)

Superior clinical outcomes in treating pulmonary embolism, respiratory system failure, sepsis, and diabetic emergencies

America’s 100 Best Hospitals for Gastrointestinal Care Award™ (2020, 2019)

Superior clinical outcomes in colorectal surgeries, gallbladder removal, esophageal/stomach surgeries, small intestine surgeries, and treating bowel obstruction, gastrointestinal bleeds, and pancreatitis

America’s 100 Best Hospitals for General Surgery Award™ (2020)

Superior clinical outcomes in bowel obstruction treatment, colorectal surgeries, gallbladder removal, esophageal/stomach surgeries, and small intestine surgeries

America’s 100 Best Hospitals for Stroke Care Award™ (2020, 2019, 2018)

Superior clinical outcomes in the care and treatment of stroke

Cranial Neurosurgery Excellence Award™ (2020)

Superior clinical outcomes in cranial neurosurgery

Neurosciences Excellence Award™ (2020, 2019, 2018)

Superior clinical outcomes in stroke care and neurosurgery

America’s 100 Best Hospitals for Cardiac Care Award™ (2019, 2018)

Superior clinical outcomes in heart bypass surgery, coronary interventional procedures, heart attack treatment, heart failure treatment, and heart valve surgery

General Surgery Excellence Award™ (2019)

Superior clinical outcomes in bowel obstruction treatment, colorectal surgeries, gallbladder removal, esophageal/stomach surgeries, and small intestine surgeries

Pulmonary Care Excellence Award™ (2019)

Superior clinical outcomes in treating chronic obstructive pulmonary disease (COPD) and pneumonia

America’s 100 Best Hospitals for Coronary Intervention Award™ (2018)

Superior clinical outcomes in coronary intervention procedures (angioplasty with stent)

America’s 100 Best Hospitals for Pulmonary Care Award™ (2018)

Superior clinical outcomes in treating chronic obstructive pulmonary disease (COPD) and pneumonia

Cardiac Surgery Excellence Award™ (2018)

Superior clinical outcomes in heart bypass surgery and heart valve surgery

Gynecologic Surgery Excellence Award™ (2018)

Superior clinical outcomes in gynecological surgery

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

1 rating was worse than expected

1 rating was better than expected

  • Death following a serious complication after surgery

11 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Pressure sores or bed sores acquired in the hospital
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Acute kidney dysfunction following surgery
  • Respiratory failure following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Bloodstream infection following surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
66%

Patients who gave a rating of 9 or 10
3% lower than the national average

68%

Would definitely recommend
2% lower than the national average

Rochester General Hospital

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%78%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%77%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%58%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%89%84%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%58%66%

Rochester General Hospital

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%42%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%61%73%

Providers

Provider Reviews

I was a patient of his from 70’s-90’s when I moved to Florida. Best Dr. I ever had and miss him. Haven’t found anyone like him yet

Fran DeRight May 27 2020

Review for Dr. Edelstein

Dr Zeidman is the best ..... I can’t say enough about him, he’s taken such good care of me & his staff is wonderful....Emily, Anna, & Tina I feel went out of their way for me , to get me in for my surgery..... everyone there are very nice ...Thank you Rochester Brain & spine

Peggy lund May 23 2020

Review for Dr. Zeidman

She explains issues very well. Always answers my questions. Listens well to my concerns. I trust her with my well being. My mother now sees her too!

Cindy V. May 21 2020

Review for Dr. Koushik

Outstanding! Doctor has great soft skills with her patients. She takes prolific notes and is up-to-date on my heath issues, asks pertinent questions and is a superb diagnostician.

Mary C-M May 19 2020

Review for Dr. Tamura

Char Lesm May 19 2020

Review for Dr. Rovner

Like every one says she a very thoughtful and patient with all her patients, all I can say being 85 years old and me and the Mrs as she is a blessing to us.

Mr& Mrs Samuel A Soldi May 18 2020

Review for Dr. Korni

Dr. Brown Broderick is exceptional! She is caring and kind and thorough. I never left her with questions left unanswered. She is an amazing doctor and surgeon.

Brenda Phillips May 17 2020

Review for Dr. Brown Broderick

Glenn Spiroff May 15 2020

Review for Dr. Elshaar

2 hip replacements in 9 weeks. Excellent care. Highly recommend Dr Alexander.

Everett Rice May 15 2020

Review for Dr. Alexander

Barbara J Maynard May 15 2020

Review for Dr. Dashnaw

He is a clown. Offered me more controlled substances than I ever thought of taking. Shameful.

Katie May 12 2020

Review for Dr. Resurreccion

Dr. Duffy is the worst therapist I have ever seen. I wouldn't recommend him to anyone.

May 07 2020

Review for Dr. Duffy

This doctor is located in Phoenix Arizona. She is VERY RUDE. Stay Away. US Veteran

US VETERAN May 06 2020

Review for Dr. Masood

What a fantastic guy. Extremely informative, very personable and professional- I would recommend Dr.Pancio in a heartbeat, pun intended!

Austin May 05 2020

Review for Dr. Pancio

From start to finish all around needed but great experience.Took great care of me and my situation, so much so will be having my other shoulder done as well. Amazing staff as well. Thank you Dr.Elsharr.

Miguel Roldan May 05 2020

Review for Dr. Elshaar

May 04 2020

Review for Dr. Liberman

Therapist swore several times and was very unprofessional. He shared information divulged to him from a family member in confidence. It appeared he was sharing information to stoke fires of contention between us.

May 02 2020

Review for Dr. Duffy

Cool guy, but way behind the times. He desperately needs to modernize and get his practice out of the '70s. He needs a scribe/PA; learn about electronic record sharing; make sure he/they know how to computerize.

May 01 2020

Review for Dr. Goldstein

Personable, congenial; knows his stuff. Hi-tech doctor, really up to date and informed. Careful with some prescriptions.

J P Heinrich May 01 2020

Review for Dr. Postigo

Debbie MacDowell Apr 30 2020

Review for Dr. Fantuzzo

Katherine Seiffer Apr 27 2020

Review for Dr. Elshaar

Dr. Ettinghausen is excellent at explanation of tests, procedures, and outcomes. He is patient with questions and is never seems to be in a hurry to move quickly on to the next task as some Physicians do.

Apr 24 2020

Review for Dr. Ettinghausen

We have been extremely pleased with the service dr. Alexander and his staff have given

Apr 24 2020

Review for Dr. Alexander

Dr Gabel fixed my rotator cuff ... it was a long recovery but worth It... I am 100% better ! Thank You Dr Gabel

Peggy lund Apr 18 2020

Review for Dr. Gabel

He’s given me cortisone shots for my hips & it has worked great... really like him , he’s a nice guy

Peggy lund Apr 18 2020

Review for Dr. Day

Sarah Cincotta Apr 18 2020

Review for Dr. Pettee

Took the time to explain things. He didn't talk to me as if I were below him. He was a genuine, and personable Doctor.

Apr 17 2020

Review for Dr. Pardee

Very good doctor. I was treated by her, at URMC years ago. I wish she would practice outside of just the nursing home, and go into private practice. Quality and thorough care.

Sandy Apr 16 2020

Review for Dr. Aydelotte

Dr Maxwell and his Nurse Mary and the rest of the staff are amazing. They are truly concerned about the best treatment for their patients.

Brian Bateman Apr 15 2020

Review for Dr. Maxwell

Tom Boyce Apr 15 2020

Review for Dr. Aziz

Apr 15 2020

Review for Dr. Tarkington

willy Apr 08 2020

Review for Dr. Pietrantoni

Selma is one of the best health professionals I have ever had take care of me. She is kind, caring and relentless when it comes to fighting for what her patient needs. During a recent illness, she called me frequently to check in on my progress.

BC Apr 07 2020

Review for Dr. Mujezinovic

very kind, good communication skills

trisha ahrens Apr 06 2020

Review for Dr. Taylor

My wife an I have been patients of Dr.Singh for over five years. We have found him to be a highly skilled professional and most compassionate. He never seems rushed and thoroughly answers our concerns as elderly folks.

James D. Sculley,Ed.D Apr 04 2020

Review for Dr. Singh

Most caring doctor who really cares for doctors . He helped treat my sarcodosis and I love him for that. He works well with all that pertained to my neurosardoidosis

Wendy Schleyer Apr 03 2020

Review for Dr. Obaji

Debra Smith Apr 01 2020

Review for Dr. Robb

So fortunate to have been referred to Dr. Bessette. After a long battle with a stack of issues in my 60 year old eyes she was able to retain site in both eyes. Cant imagine not being able to see my grandchildren grow up. Big Thank You to this wonderful lady.

Gary Lantz Mar 31 2020

Review for Dr. Pugliese

great doctor

Mar 25 2020

Review for Dr. Goldstein

NoHope4Help Mar 25 2020

Review for Dr. Miner

He has helped more in the one year since I have been seeing him than in the past 8 years that I have been followed by another Cardiologist. He listens, explains things, makes suggestions and is concerned and very kind. I have recommended him to several other people I know with heart conditions

Mar 25 2020

Review for Dr. Feitell

Visited over concern for erratic heartbeat. Dr. Hoefen prescribed tests that made sense and then went over the results with me. Very much liked that he spent as much time as required with me and answered all my questions. Would highly recommend this physician.

RickL Mar 24 2020

Review for Dr. Hoefen

Extremely poor. He is significantly lacking in professional judgement about proper patient care. Lacking in open communication with patient relatives about his intentions not to treat but to administer life-ending sedation after making patient suffer for days!

Mar 22 2020

Review for Dr. Sigdel

Patricia Thompson Mar 20 2020

Review for Dr. Whipple

Bob Walts Mar 17 2020

Review for Dr. Elshaar

gave me a steroid shot in the wrong place!!!! he gave me a hip shot when i was suffering from sciatica (done at the upper part of gluutz)

NY Nicky Mar 16 2020

Review for Dr. Chiang

I like Dr. Daniel Day. He was very receptive to my situation. He was easy to communicate with, through American Sign Language interpreter.

Keith Mar 13 2020

Review for Dr. Day

Jean Gloss Mar 11 2020

Review for Dr. Cheeran

Dr. Canham is outstanding! I could not be happier with my total knee replacement. I recommend him highly.

Peter Mar 10 2020

Review for Dr. Canham

I think Dr. Boev is great but the other people in his office prescribe medications that I couldn’t afford it wouldn’t listen to me about getting a different way cheaper prescription and now I’m the bad guy

Mar 10 2020

Review for Dr. Boev

Mean and cruel. Doesn't listen. Did not master the basics. Been treated for skin and respiratory. I made a mistake going back to the practice that I left from 2003. Lied said I could return to the practice. Stay away from this ignorant person. What a rotten shame.

Mar 10 2020

Review for Dr. Stornelli

Joel Luchun Mar 09 2020

Review for Dr. Petraglia

Mar 09 2020

Review for Dr. Miner

Kelly Mar 07 2020

Review for Dr. Ronchetti

he's genuine, smart, compassionate, thoughtful and best of all cleverly direct. My Mother loves him and we her family have absolute confidence in his skill

family of marilyn Mar 06 2020

Review for Dr. Picca

His has been my Dr for almost 20 years... he honest and direct to the point, he take your health seriously.

Mar 06 2020

Review for Dr. Glazer

This doctor is not safe. He kept telling me how young and healthy I was without even looking at my chart.

Mar 06 2020

Review for Dr. Solazzo

She is absolutely the best there is.

David Mar 05 2020

Review for Dr. Kim

Bad surgery from him & nasty attitude! Never have I had such a rude Dr !

Mar 04 2020

Review for Dr. Whitbeck

Mar 04 2020

Review for Dr. Azurin

Mar 02 2020

Review for Dr. Akmese

Dr Qian has been my Dr and surgeon with removal of cataracts in both eyes. She is extremely knowledgeable in her field. I listen to her advice with upmost trust.

Helen M Gomez Mar 02 2020

Review for Dr. Qian

He was very reassuring and calming.

Katherine Argyin Lewiston, NY - Feb 29 2020

Review for Dr. Coniglio

My experience was very good. It was a few years ago. I am very disappointed in his rating that people have given him. His program works. My feeling are that he probably is working with people that are dissatisfied with there lives. If you do what he says it works.

Jayin Rochester, NY - Feb 28 2020

Review for Dr. Freedman

Feb 27 2020

Review for Dr. Alexander

Dale Feb 25 2020

Review for Dr. Paszko

Competent, caring, excellent surgeon!

Feb 24 2020

Review for Dr. Elshaar

She has been my Dr for 10+ years and ha s always been great!

James Feb 22 2020

Review for Dr. Soriano-Turque

DIAGNOSED my husband's stroke as fatigue,

Jan Feb 21 2020

Review for Dr. Wilcox

The staff is horrible! Which for me doesn’t say much for the dr. Devgun. I’m so upset I can’t even talk!

Feb 21 2020

Review for Dr. Devgun

I lost my job from this doctor. Had bad skin infection - starts treating me and then stops. Saying i am just a medical internal doctor I do not understand. Complete nightmare for chronic health issues. Review from 2015

Feb 20 2020

Review for Dr. Imiolek

Great Doctor! The team [office, PA. Nurses, etc] works hard to meet my needs.

Feb 17 2020

Review for Dr. Jehan

Dr. Nussbaum listens very carefully to what I have to say. I've been seeing him for two years and have no complaints. He will spend extra time talking to you about your illness unlike other doctors that have had in the past that are in a hurry to leave to go to the next patient.

Bill Feb 17 2020

Review for Dr. Nussbaum

Would never recommend this Dr. He had a Very bad bedside manner! Very quick to get you out of the office, & he was very rude and condescending.

Feb 14 2020

Review for Dr. Carrier

Very satisfied with care received by Dr. Silver.

A Dean Feb 12 2020

Review for Dr. Silver

Feb 12 2020

Review for Dr. McFarland

Feb 11 2020

Review for Dr. Gupta

Janetta Allen Feb 11 2020

Review for Dr. Azurin

Kathy Feb 11 2020

Review for Dr. Korni

Jesse Feb 07 2020

Review for Dr. Coniglio

I have gone to Dr. Dinolfo for many years. I think she's great! Dr. Dinolfo, is considerate, kind, caring and extremely knowledgeable in her profession.

Enza Feb 05 2020

Review for Dr. Dinolfo

Brenda Davis is a wonderful doctor. She takes time with you and you can tell she cares about you. She gets back to you very quickly either by phone or MY CHART if you have a question. The nurses and staff who work with her are very nice and friendly.

Linda and Richard Pallo Feb 05 2020

Review for Dr. Davis

Patient Feb 04 2020

Review for Dr. Posnick

My doctor for 30 years she's great. You are lucky if you can get a doctor like her.

Feb 04 2020

Review for Dr. Ahlman

Mim Feb 03 2020

Review for Dr. Eichel

Loretta M. Feb 03 2020

Review for Dr. Chance

In both an office visit and during a no-sedation colonoscopy (my choice for no sedation) Dr. Olson both listened carefully and provided clear explanations. I am 100% satisfied with both his medical knowledge and his interpersonal skills.

Larry K Feb 03 2020

Review for Dr. Olson

I have been seeing Dr. V. For 20+ years and am quite satisfied. He is thorough and very attentive. Would recommend him highly.

Phil Weintraub Feb 01 2020

Review for Dr. Vuillequez

Fantastic Physician. Check in was quick, I didnt have to wait long in the room. I had all of my problems addressed and the appointment didnt feel rushed. Very knowledgeable and great bedside manner. I would recommend her to anyone.

Eliot Jan 31 2020

Review for Dr. Jehan

No compassion - terrible

Jan 31 2020

Review for Dr. Toy

When I first went to her she was helpful. The following visit she was rude and condescending and treated me as though she had other places to be. Such a disappointment.

Anonymous Jan 30 2020

Review for Dr. Gajaweera

Empathy and Excellence Jan 30 2020

Review for Dr. Rich

Will tell you to go to therapy for everything from a headache to ankle swelling. Will NOT call you back for days regarding test results.

Jan 30 2020

Review for Dr. Fleig

Today was my first visit with Dr. Azurin, and I found him to be easy to talk with, and very knowledgeable about my lumbar spinal stenosis treatment. I was treated with respect and I am very comfortable with his judgment, and left this visit with complete trust. I highly recommend him.

Donald Hawkins Jan 29 2020

Review for Dr. Azurin

Peter Hagberg in Homosassa - Jan 29 2020

Review for Dr. Connolly

C. Ball Jan 29 2020

Review for Dr. Chuprun

Location

Rochester General Hospital

1425 Portland Ave, Rochester, NY 14621