Highland Hospital

78%

Patients that would definitely recommend
8% higher than the national average


Highland Hospital is a medical facility located in Rochester, NY. This hospital has been recognized for Patient Safety Excellence Award™ and Bariatric Surgery Excellence Award™.

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

Patient Safety Excellence Award™ (2020)

Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

Specialty Clinical Quality Awards

Bariatric Surgery Excellence Award™ (2021)

Superior clinical outcomes in bariatric (weight loss) surgery

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

1 rating was better than expected

  • Respiratory failure following surgery

12 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Pressure sores or bed sores acquired in the hospital
  • Death following a serious complication after surgery
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Bloodstream infection following surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
73%

Patients who gave a rating of 9 or 10
4% higher than the national average

78%

Would definitely recommend
8% higher than the national average

Highland Hospital

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%82%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%80%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%60%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%89%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%51%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%61%66%

Highland Hospital

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%53%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%66%73%

Providers

Provider Reviews

Dr. Zeidman is the best he has been our neck and back doctor for many years. He has taken care of my daughters and myself he is the best.

Carol Lynn Arney Oct 23 2020

Review for Dr. Zeidman

Oct 19 2020

Review for Dr. King

please collect the $200 and go he's very knowledgeable and he knows what he's talking about and if I was to give birth I would trust him as my child's doctor and him catching my baby

Oct 19 2020

Review for Dr. Vanheukelum

Smart and makes things clear.

Oct 16 2020

Review for Dr. Deane

Dr. DuBeshter and his Clinical Team were absolutely amazing in the care that they provided me during my Hysterectomy. I would HIGHLY recommend them to anyone who is looking for any type of Gynecological Services. They represent Professionalism, Respect, Compassion, and Integrity.

Lori Oct 14 2020

Review for Dr. DuBeshter

Location

Highland Hospital

1000 South Ave, Rochester, NY 14620

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