Faxton - St Lukes Healthcare - St Lukes Campus

55%

Patients that would definitely recommend
15% lower than the national average

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Specialty Clinical Quality Awards

Labor and Delivery Excellence Award™ (2019)

Superior clinical care of women during and after childbirth

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

1 rating was worse than expected

11 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Respiratory failure following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Bloodstream infection following surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
55%

Patients who gave a rating of 9 or 10
14% lower than the national average

55%

Would definitely recommend
15% lower than the national average

Faxton - St Lukes Healthcare - St Lukes Campus

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%73%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%76%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%56%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%85%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%43%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%58%66%

Faxton - St Lukes Healthcare - St Lukes Campus

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%53%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%62%73%

Providers

Provider Reviews

Had a complicated problem, and he spent time with me. He went through all the tests I needed, and he helped me. He made me feel comfortable. I had a problem with my insurance, and he told me not to worry. He talked to me like a person, not a number. I recommend him to everyone I know.

Dave Jun 18 2020

Review for Dr. Block

The best in the field! Explains every procedure and what to expect. Highly recommend Dr. Costello.

Valerie Paris Jun 11 2020

Review for Dr. Costello

Bonnie Peery Jun 10 2020

Review for Dr. Costello

Dr. Papandrea is wonderful. She is kind, and will be very honest and direct. She has a wonderful sense of humor, and I really enjoy working with her!

Jun 10 2020

Review for Dr. Papandrea

Staff does not return phone calls. There is no email address. Getting a prescription is extremely difficult.

Gary Dygert Jun 09 2020

Review for Dr. Haider

the best Dr, I know, Second to no other Dr, ---New Bern and I are blessed to have him in our lives.He is thoughtful, caring , and has compassion, I tell any body to go to him. I say he not Jesus but Jesus sure sent him to help me. I could go on and on

Glenda Whaley Jun 04 2020

Review for Dr. Garramone

Dr Chahfe removed a 4cm mass from my teen's carotid artery. As you can imagine, this was very frightening. The scar is barely visible 1 year later. We are so grateful, Dr. Chahfe saved our son's life.

Jun 03 2020

Review for Dr. Chahfe

Grace Myers Jun 01 2020

Review for Dr. Qandah

Caring - Compassionate -Doesn't not push meds.

May 21 2020

Review for Dr. Taylor

I loved it

Jerry May 16 2020

Review for Dr. Dimaria

Dr.Chahfe is an amazing, caring physician. He has done a septoplasty on me and a tonsillectomy as well as some cauterizations due to an outstanding issue. He was always very fast getting me an appointment, and it an extremely thorough doctor. I will never see another ENT.

madisonp May 08 2020

Review for Dr. Chahfe

HAVE HAD A GREAT EXPERIENCE WITH DR COSTELLO NO PROBLEMS , VERY FRIENDLY STAFF, HE EXPLAINS EVERYTHING SO I CAN UNDERSTAND. WOULD DEFINITELY RECOMMEND HIM TO OTHERS.

STEPHANIE FAJARDO May 07 2020

Review for Dr. Costello

Excellent care from beginning to end.

Steve Madrak May 04 2020

Review for Dr. Costello

Joyce Apr 30 2020

Review for Dr. Chahfe

Dr. Dennison addressed my issue promptly and answered my questions as I am very concerned about the injury to my shoulder.

S.R Apr 23 2020

Review for Dr. Dennison

She very professional and knowledgeable and informative.

Sharon Wright Apr 23 2020

Review for Dr. Hill

Dr. Koussa is everything you look for in a physician. He is attentive , compassionate and very knowledgeable. The nursing and office staff are very efficient and friendly. My husband and I are grateful for the care we receive at Dr. Koussa’s office.

Apr 22 2020

Review for Dr. Koussa

Apr 21 2020

Review for Dr. Aiello

He was the rudest most condescending person I have ever met and didn't care when I told him I didn't appreciate his attitude and behaviour to me. Don't go to him. He doesn't know how to treat people with respect and care.

Apr 18 2020

Review for Dr. Farkouh

Gods child Mar 23 2020

Review for Dr. Raja

Dr. Anderson took my thyroid problem fears away as he explained the upcoming procedure very carefully and patiently. Thank you, Dr. Anderson, for your kind and considerate manner and your follow up.

Mar 23 2020

Review for Dr. Anderson

Best doctor ever seen

Melissa house Mar 21 2020

Review for Dr. Kannan

Extremely competent

William Lachmann Mar 18 2020

Review for Dr. Sperling

Dr. Costello is very polite and caring. He explains everything and helps big time in alleviating any anxiety abut cataract surgery. His staff is great and so is scheduling.

Mar 17 2020

Review for Dr. Costello

Mar 14 2020

Review for Dr. MacIsaac

Bob Mar 14 2020

Review for Dr. Chahfe

I would recommend finding another ENT. This Dr is rude, lacks compassion and is extremely condescending. It’s not just him, members of his staff were obnoxious as well.

Mar 10 2020

Review for Dr. Aploks

A Baglivo Mar 10 2020

Review for Dr. Grant

No thanks.

Mar 08 2020

Review for Dr. Grant

Treat patients like dogs, treats patients like their disposable. Known to act downtrodden, berates & chastise patience

Mar 07 2020

Review for Dr. Farkouh

Mar 05 2020

Review for Dr. Raja

I found doctor Sassower to be arrogant, sarcastic and difficult to talk to. Would not recommend him, as there are far better doctors in the same practice.

Debbie Feb 29 2020

Review for Dr. Sassower

Joanne Czerw Feb 29 2020

Review for Dr. Costello

Has been very attentive to me and always concerned about my health. His office staff is outstanding

Feb 27 2020

Review for Dr. Costello

Excellent care. Always a thorough and careful examination. My recent cataract surgery was performed expertly with a great outcome. Dr. Costello explains with great clarity what he finds and what actions that are to be indicated.

Steve Smits Feb 25 2020

Review for Dr. Costello

Rob from Sauquoit, NY Feb 24 2020

Review for Dr. Sklar

Rosemary Povec Feb 21 2020

Review for Dr. Costello

I have been a patient of Dr. Goodman for over 30 years. I would highly recommend him.

Feb 20 2020

Review for Dr. Goodman

Janice Niemeyer Feb 18 2020

Review for Dr. Brehaut

Barb Feb 15 2020

Review for Dr. Chahfe

I have recommended Dr. Ulahannan to many people in the past years. I did tell them even though you might have to wait to be seen it is well worth it. He takes his time with all his patients and is concerned with their medical issues. Most of my family are patients here.

Sally Donofrio Feb 14 2020

Review for Dr. Ulahannan

Dr. Costello is very professional, caring and thorough. I recently had laser cataract surgery and was very pleased with the results. His office staff as well as the staff at Griffiss Surgery Center are friendly and professional.

Barbara Feb 13 2020

Review for Dr. Costello

Fantastic caring, compassionate doctor. You may have to wait but You need to understand he is a busy physician.

Anna Feb 12 2020

Review for Dr. Shaikh

J

Carmine Perrotta Feb 10 2020

Review for Dr. Dennison

Dr. Costello is very professional and pleasant. i am extremely happy with his work and the outcome of the surgery ! I highly recommend Dr. Costello

David Laurence Perrone Feb 07 2020

Review for Dr. Costello

I was very pleased with my results. Would definitely recommend!

Carol in New Hartford, NY - Feb 06 2020

Review for Dr. Costello

Jan 30 2020

Review for Dr. Chahfe

Jacqueline K Maher Jan 29 2020

Review for Dr. Costello

Katherine Jan 28 2020

Review for Dr. Costello

I saw Dr. Sassowe due to an unexpected heart issue. He was great, explained my condition and placed a stent in my RCA. I would recommend him as he saved my life.

Frank Rocco Jan 26 2020

Review for Dr. Sassower

Donna Rivett Jan 22 2020

Review for Dr. Mirza

Jan 22 2020

Review for Dr. Costello

Jan 20 2020

Review for Dr. Frederick

Terrible!! He should not be allowed to practice.

Jan 19 2020

Review for Dr. Kachare

Best doctor I ever had. Very kind, compassionate and understanding. Miss him terribly.

M. A. Jan 18 2020

Review for Dr. McCormick

Ms. Beverly L. Floyd Jan 18 2020

Review for Dr. Sullivan

Jan 16 2020

Review for Dr. Syed

Dr. Sullivan did an excellent job on my husband's knee replacement. We would highly recommend Dr. Sullivan. His staff were very good also. Thank you again Dr. Sullivan.

C. Wlock in UTICA, NY - Jan 16 2020

Review for Dr. Sullivan

The cateract removal was not painful and went very fast. It is so nice to be able to see things clearly.

Jan 15 2020

Review for Dr. Costello

He is polite, friendly, knowledgeable and takes time to explain what he is doing. I can talk to him and ask my questions. He never appears rushed nor does he minimize my inquires. Not only is he a great physician he is a nice person.

Richard Graziano Jan 14 2020

Review for Dr. Win

Jan 11 2020

Review for Dr. Silver

He has been great with me and my family. I highly recommend him.

Alex Magnitzky Jan 10 2020

Review for Dr. Gooldy

Always takes time with his patients. Very kind doctor. One of the better ones in our area

Kathleen Dec 18 2019

Review for Dr. Robertson

Refused to address my pain issue from a bad fracture to my leg. He really didn’t care how much pain I had. I don’t recommend this Dr. I had a very bad experience with him

Dec 11 2019

Review for Dr. Vallem

Great doctor. I would recommend him to anyone.

Kirk Parham Dec 11 2019

Review for Dr. Copertino

Wonderful bedside manner. Very smart and an overall good person. He is very knowledgeable and caring

Dec 10 2019

Review for Dr. Welchons

Go elsewhere! Dec 05 2019

Review for Dr. Aploks

Jennifer G. Dec 01 2019

Review for Dr. Sklar

Dr Costello is excellent at what he does. I have been his patient for many years.I trust him without a doubt. I would recommend him to anyone.

Anne R Strling Nov 23 2019

Review for Dr. Costello

He's always been fantastic, definitely feel very comfortable having him take care of me

Dan Marshall Nov 21 2019

Review for Dr. Pavelock

I have had many doctors in my day. Though I have never had one more intelligent, kind hearted, and wonderful, as Scott. When other doctors could not diagnose me, even after multiple tests, Dr Brehaut diagnosed me upon one office visit. He literally saved my life. I’m forever grateful.

Laura Nov 21 2019

Review for Dr. Brehaut

i've been a patient of Dr Goldiners for almost 9 years. He takes the time to answer any and all questions. Very personable and thorough. Available 24/7

Nov 20 2019

Review for Dr. Goldiner

Nov 16 2019

Review for Dr. Perez-Cheron

He listens and cares about your health concerns. Doesn’t make you feel rushed. Kind as well.

Cassie Barretta Nov 16 2019

Review for Dr. Selvarajah

Dr Fung was great. Because of his advise I am still alive.

Nov 14 2019

Review for Dr. Fung

Nov 12 2019

Review for Dr. Sklar

You are the best!!! Thank you, Dr. Sullivan, for giving me the opportunity to return to my normal activities (and return to spin).

Barbara Olden Nov 08 2019

Review for Dr. Sullivan

very clear explanations, genuine concern and patient with any and all questions

Nov 04 2019

Review for Dr. Neslin

When I was down and out with my colitis, I needed the best doctor. And I got the best! Dr. Sklar of Digestive Disease Medicine was the most caring doctor I have ever visited! He was the only one who diagnosed me correctly! So thankful to have seen Dr. Sklar.

Bernadette Nov 02 2019

Review for Dr. Sklar

Dr. had such nice bedside manner!

Gloria from Whitestown Nov 01 2019

Review for Dr. Sklar

Amazing doctor... world's best! Saved my life... found a polyp that no other doctor could and now cured!

Barry Oct 31 2019

Review for Dr. Sklar

Been a patient for over five years. Dr. Schug demonstrates attributes of a committed physician with a sincere desire to help people. She exhibits kindness, understanding, responsiveness, professionalism, competence, respect and genuine regard for patients.

Oct 29 2019

Review for Dr. Schug

Anthony "Butch" Sisti Oct 29 2019

Review for Dr. Welchons

Carol Garvin Oct 25 2019

Review for Dr. Costello

Excellent communication, bedside manner, genuine care and comcern skills. Jighly recommend!

Sharon Oct 25 2019

Review for Dr. Wassel

Dr. Costello is friendly, proficient, has a great office and clinical staff. The wait was normal for such a busy practice, and a short delay was explained satisfactorily.

Oct 25 2019

Review for Dr. Costello

He is an excellent Dr. and I would recommend him highly!

Katherine Finerfrock in West Keydeny, NY - Oct 24 2019

Review for Dr. Costello

I’ve been seeing Dr Elwell for years and I couldn’t imagine having a better doctor!!

Oct 20 2019

Review for Dr. Elwell

I’ve had cataract surgery in both eyes and couldn’t be happier! Dr Costello explains everything in great detail and made me comfortable with having the surgery! I had great results and highly recommend dr Costello!

Bob Oct 20 2019

Review for Dr. Costello

Melvin Wright Oct 17 2019

Review for Dr. Costello

Nat Filippini Oct 17 2019

Review for Dr. Costello

Jean New Hartford NY Oct 13 2019

Review for Dr. Constantine

Kind, gentle, patient, he explained what he was going to do and why.

Barb Oct 12 2019

Review for Dr. Vallem

Andrea Oct 09 2019

Review for Dr. Razia

The doctor was rude and arrogant during his hospital visit, like he was wasting his precious time.

Oct 08 2019

Review for Dr. Chukiert

Oct 07 2019

Review for Dr. Block

Location

Faxton - St Lukes Healthcare - St Lukes Campus

1656 Champlin Ave, New Hartford, NY 13413