Crouse Hospital

65%

Patients that would definitely recommend
5% lower than the national average

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Specialty Clinical Quality Awards

America’s 100 Best Hospitals for Prostate Surgery Award™ (2018)

Superior clinical outcomes in prostate removal surgery and transurethral resection of the prostate

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

1 rating was better than expected

  • Bloodstream infection following surgery

12 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Pressure sores or bed sores acquired in the hospital
  • Death following a serious complication after surgery
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Respiratory failure following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
59%

Patients who gave a rating of 9 or 10
10% lower than the national average

65%

Would definitely recommend
5% lower than the national average

Crouse Hospital

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%74%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%72%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%55%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%85%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%47%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%49%66%

Crouse Hospital

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%39%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%59%73%

Providers

Provider Reviews

Amie S Jul 08 2020

Review for Dr. Goyal

Just another satisfied patient Jul 02 2020

Review for Dr. Fatti

Dr. Kopko changed my life! He did two hip surgeries on me in one year and gave me my life back. The bedside manner Dr. K has is awesome. Everything with his entire staff was a piece of cake.

Jul 02 2020

Review for Dr. Kopko

Sophia Jun 25 2020

Review for Dr. Duggal

Dr. Housel removed a basal cell on my leg. I have never in my life of 86 years experienced such a caring doctor and his staff. He talks to you and treats you like a human being. I would definitely recommend him to anyone. Definitely a top rate doctor.

Mary Ann Davis Jun 24 2020

Review for Dr. Housel

Had my first Mohs Surgery done yesterday and was very pleased with how it all went and the personal treatment I received from the entire staff. I was particularly happy with the care I received from Kassy and the great conversation while she was applying pressure to stop my bleeding.

Tom Jun 23 2020

Review for Dr. Housel

Best Dr. Ever!! That sums it up..

Steven Cipollone Jun 23 2020

Review for Dr. Mangat

My experience with Dr. G has been excellent and rewarding. such competence is worth a little wait. When you realize the Dr. is being thorough with another patient.

Henry J. Luttinger Jun 23 2020

Review for Dr. Geiss

Best doctor I have ever had. Unlike most I have encountered in the past, he spends a lot of time with his patients, actually listens, and genuinely cares. I am grateful to have him as my primary care physician.

Jun 21 2020

Review for Dr. Satterly

Jun 18 2020

Review for Dr. Lemley

The staff put me at ease during the CT scan and examination. I was impressed with the efficiency, very clean office environment, and friendliness. I also was pleased with the simple online registration system.

Jun 17 2020

Review for Dr. Goyal

Very efficient, professional, results 20/20 both eyes with zero problems

john thorpe Jun 17 2020

Review for Dr. Costello

Heather Jun 17 2020

Review for Dr. Houck

Robert Whaley Jun 11 2020

Review for Dr. Lemley

I was referred by my allergist and Dr. Goyal provided me great care and did a fantastic job helping me breathe better. His staff is professional and friendly as well!

Christina Jun 11 2020

Review for Dr. Goyal

Joseph D Jun 10 2020

Review for Dr. Goyal

Monica Jun 09 2020

Review for Dr. Suryadevara

Laurence Segal Jun 08 2020

Review for Dr. Sheehan

My oncologist and surgeon. He genuinely cares beyond his scope of practice.

Desiree Jun 07 2020

Review for Dr. Bunn

Margaret Thompson Jun 06 2020

Review for Dr. Keib

Dr. Lentz was very receptive and easy to talk to, no condescending attitude, and he listens to his patients. He helped me tremendously.

Jun 05 2020

Review for Dr. Lentz

Loved him, and he fixed my shoulder.

Ann-Marie Jun 05 2020

Review for Dr. Wnorowski

Very professional and caring.

Jun 05 2020

Review for Dr. Greenky

Jun 02 2020

Review for Dr. Schaeffer

I’ve been with this practice for over 30 yrs. Yes there’s a wait, but the care I’ve received is worth it You won’t find more caring, thorough ophthalmologists in the anywhere.

Tess L May 31 2020

Review for Dr. Geiss

He was great and professional. It was my first visit and have recommended him to other people already.

Janice May 31 2020

Review for Dr. Fatti

Joanne H. Britton May 29 2020

Review for Dr. Housel

Ms Beverly L Floyd May 29 2020

Review for Dr. Sheehan

He met me in the ER yesterday!! I loved him from the beginning...so compassionate actually asked me a lot of questions asked me several times if I had any questions for him!! Amazing DR happy to be his patient!!

Nicole May 27 2020

Review for Dr. Xexemeku

Mark K. May 23 2020

Review for Dr. Noonan

May 22 2020

Review for Dr. Abdulky

I would highly recommend Dr. Riggs. She was the perfect blend of professionalism and compassion. She was very thorough and explained things extremely well. I never felt rushed and felt that she listened to my concerns and answered my questions. I couldn't have been more pleased.

Dawn Hayman May 21 2020

Review for Dr. Riggs

May 21 2020

Review for Dr. Schaeffer

Due to COVID 19 all my appointments prior to surgery were done via video chat. He listened to my concerns and explained everything thoroughly. I ended up needed a 2 level ACDF which resolved the numbness I was feeling in both my arms.

May 20 2020

Review for Dr. Lavelle

May 20 2020

Review for Dr. Dhawan

Betty Wilder May 20 2020

Review for Dr. Orio

Very thorough and kind

May 20 2020

Review for Darren Kwee

May 19 2020

Review for Dr. Moquin

She has helped me so much with my back pain! The office staff is very professional! They care! I recently had a very successful nerve block. Dr Melfi informed me of everything she did as she was performing the procedure. She is the best!

Mary Sue Walker May 15 2020

Review for Dr. Melfi

Tammy L weaver May 14 2020

Review for Dr. Longo

Dr. Raphael knows his stuff and really listens to his patients. After a year suffering with a shoulder injury post car accident, we finally went ahead with surgery and I’m finally on the mend!

May 12 2020

Review for Dr. Raphael

I had three appointments in five days because I was sick and getting sicker by the day. She found nothing wrong with me, I went to my primary care the day after my third appointment with her and they diagnosed a bladder infection. Great bedside manner, very poor diagnostic ability.

May 12 2020

Review for Dr. Liberatore

If bedside manner means anything to you, look no further. Everyone that works there is nice too. Christine at the front desk for example. Dr. Kim is very even tempered.

May 12 2020

Review for Dr. Kim

Jamie May 09 2020

Review for Dr. Agarwal

Went to him. He ordered a medication & went back a month later. He said OMG I over dosed your medication and I walked out and went straight to my GP. I would never recommend this DR to anyone.

May 09 2020

Review for Dr. Braiman

Seems unwilling to take time to explain anything. In and out as fast as he can. Leaf

Leaf May 08 2020

Review for Dr. Semel

Brenda Raymond May 08 2020

Review for Dr. Duggal

Dr greenky has cared for most of my family..my mom had her right knee done,dad had both knees done and i had both knees done a year apart in 2016-2017 plus carpel tunnel release surgery in 2015

Carol L Mowat May 07 2020

Review for Dr. Greenky

May 05 2020

Review for Dr. Eksioglu

I’ve been seeing him for a year and find him knowledgable, personable, a very good listener, and explains everything thoroughly. I’m so so happy to now have a pulmonologist who cares, works with me, and is very knowledgeable.

May 04 2020

Review for Dr. Alkins

nancy ziobro May 03 2020

Review for Dr. McKenzie

He’s only in practice for the money.... sad but true

Apr 27 2020

Review for Dr. Wormuth

Dr. Ziegler was amazing. Treated my condition quickly and explained things thoroughly. Great bedside manner.

Lina Mamont Apr 26 2020

Review for Dr. Ziegler

Apr 25 2020

Review for Dr. Baum

He has helped with my hip and I feel great after 3 years post surgery, so now I’m back to see about my knee!

Apr 25 2020

Review for Dr. Clarke

Anne C. Apr 25 2020

Review for Dr. Fatti

All my appts leading up to and after my knee replacement surgery were professional, courteous, informative and he answered any questions we had. The surgery went well and recovery has been good. highly recommend Dr Kopko and SOS

Earl LaLone Apr 25 2020

Review for Dr. Kopko

Michele W Apr 22 2020

Review for Dr. Burke

Ray C Apr 20 2020

Review for Dr. Raphael

Dr. Gupta is a kind and caring physician. He took time to listen to my issues and gave me solid advice. He developed a treatment plan that worked for my headaches. His office is in a nice facility with friendly staff.

Apr 16 2020

Review for Dr. Gupta

I was very happy with my visit with Dr Raphael. He is kind and explained everything to me that I was able to understand. He let me decide what I wanted to do. His staff are very accommodating to me and friendly.

Linda Cosco Apr 16 2020

Review for Dr. Raphael

Dr. Goyal ruined my nose. Gave me empty nose. He is a careless surgeon. stay away. Please look up empty nose syndrome.

Concerned and hurt Apr 14 2020

Review for Dr. Goyal

Visit was timely. Dr. Brad took the time to talk with me after he administered an injection in my shoulder. He, as always, was very professional, kind, and helpful. My highest esteem and recommendation goes to Dr. Brad!!

Apr 13 2020

Review for Dr. Raphael

He was very short and rude to me actually rolling his eyes at me. He seriously injured me wrenching my knee beyond what it was able to absorb. I cannot walk without pain now after what he did to me. I would not recommend him.

Apr 09 2020

Review for Dr. Azer

Phyllis Karpen Apr 03 2020

Review for Dr. Riggs

I could not be happier with the treatment Dr Manta has given my mother. She is thorough and willing to talk with you about what is going on.

Apr 03 2020

Review for Dr. Manta

He absolutely ruined my nose. The dent he created is horrible and becomes more noticeable each year.

Mar 29 2020

Review for Dr. Halliday

David Rowe Mar 26 2020

Review for Dr. Daly

Very efficient with my laser reattachment of my retina.

Grampa Mar 24 2020

Review for Dr. Brown

Mar 24 2020

Review for Dr. McKenzie

We have been seeing dr haliday for years and we love him . hes compassionate and very experienced. We trust him and that isn't something that you can say about most Drs.

Mar 20 2020

Review for Dr. Halliday

Excellent service provided while I was preparing for lower back surgery.

Mar 19 2020

Review for Dr. Schaeffer

Dr. Lemley was very professional when addressing my condition and explained to me exactly what he was going to do to correct the problem. Dr. Lemley is very caring and considerate as well. I would highly recommend him.

Patricia Fox Mar 19 2020

Review for Dr. Lemley

Judith A Fiorentino Mar 17 2020

Review for Dr. Baird

Carolyn Kanaley Mar 17 2020

Review for Dr. Kopko

He’s a horrible Dr. Not friendly or caring. And if the surgery doesn’t turn out right, he don’t want to know you. A man of few words. I’ve never been able to walk again without crutches or a walker. Very depressing.

donna wood Mar 16 2020

Review for Dr. Moquin

Patricia Rybash Mar 16 2020

Review for Dr. Halliday

He's the best did surgery on me, for renal cancer ..Gentle , caring Dr..I am 8 year clean .Thank God.

Mar 11 2020

Review for Dr. Albala

D. Lynn Davis Mar 09 2020

Review for Dr. Boahene

Carleen Mar 06 2020

Review for Dr. Chacko

Karl Weldon Mar 06 2020

Review for Dr. Canute

I had cataract surgery at Griffiss. The staff are all so warm and personable along with being very knowledgable and professional. Dr. Costello is also professional and right to the point. The whole experience moved right along and I was out of the building in about 3 hours.

Pam C. Mar 06 2020

Review for Dr. Costello

Would not recommend

Mar 05 2020

Review for Dr. Weinstein

Had nasal surgery to help with a perforated septum. Dr. Goyal is extremely professional, caring, and an amazing surgeon. Would never go anywhere else and would highly recommend him at anyone.

Mar 05 2020

Review for Dr. Goyal

Mary H-Syracuse, NY Mar 03 2020

Review for Dr. Azar

Chris S Feb 27 2020

Review for Dr. Greenky

Dr Moffa operated on me for complicated diverticulitis and he great. My surgery was done with small incisions and my recovery was quicker. I had seen him before for colonoscopies on a few occasions and he was just as great. I would recommend him without hesitation. He is very nice

Feb 27 2020

Review for Dr. Moffa

Melanie Feb 25 2020

Review for Dr. Fung

I took my autistic teenage son to see Dr. Hook to examine his feet. She was wonderful. Couldn't ask for better interaction or exam. I am so glad I found her!

Mary Beth Horan Feb 25 2020

Review for Dr. Hook

Dr. Kirshner is Very informative with up-to-date research, caring, kind & interested in helping in all ways. I am thankful to have him as my doctor.

Feb 23 2020

Review for Dr. Kirshner

Minimal wait time. Dr. Riccardi is efficient, responds patiently to my questions, and communicates clearly. His office staff are cordial and easy to deal with.

Katileigh Feb 20 2020

Review for Dr. Riccardi

Dr. Halliday has been a great doctor since I have been seeing him. He always explains what he is doing making sure you understand it too, takes his time, and most importantly... gets the job done. Couldn’t ask for anyone better. Total recommend!

Feb 20 2020

Review for Dr. Halliday

Meeting happened promptly, everyone in the office was friendly and knowledgeable. Dr. Goyal explained everything in an understandable manner and listened to any concerns we had.

John Zell Feb 20 2020

Review for Dr. Goyal

Ashley R Feb 19 2020

Review for Dr. Halliday

Dr. has been great with me. Explains things thoroughly and is patient with my questions.

Feb 19 2020

Review for Dr. Edelman

Most thorough doctor I've met.

Feb 19 2020

Review for Dr. di Cesar

Location

Crouse Hospital

736 Irving Ave, Syracuse, NY 13210