Alice Hyde Medical Center

51%

Patients that would definitely recommend
19% lower than the national average


Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

1 rating was worse than expected

11 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Hip fracture following surgery
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Acute kidney dysfunction following surgery
  • Respiratory failure following surgery
  • Deep blood clots in the lungs or legs following surgery
  • Bloodstream infection following surgery
  • Breakdown of abdominal incision site
  • Accidental cut, puncture, perforation or hemorrhage during medical care
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
58%

Patients who gave a rating of 9 or 10
11% lower than the national average

51%

Would definitely recommend
19% lower than the national average

Alice Hyde Medical Center

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%79%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%77%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%60%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%87%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%46%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%70%66%

Alice Hyde Medical Center

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%55%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%75%73%

Providers

Provider Reviews

Dr desai is thorough. Always takes extra time for me to ask questions about any topic. Which I do. Never in a hurry. Openly discussed labs, etc. very friendly.

Derek Cappiello Jul 11 2020

Review for Dr. Desai

His profile looks like that of a Social Media super star, yay

Mar 26 2020

Review for Dr. Reddy

Michele Schmoll Feb 19 2020

Review for Dr. Kessler

Feb 12 2020

Review for Dr. Kessler

Dissed Feb 05 2020

Review for Dr. Pabst

Minimal wait time and Dr. Richards always takes time to listen to my problems and offer solutions. Never had problem getting in to see him on short notice.

Regular Patient Jan 14 2020

Review for Dr. Richards

I have been a patient of Dr Johnson for 20+ years. I chose him as Primary Care Dr after observing his caring and knowledgeable work in the hospital. He has always been up to date and knowledgable in all areas of my care needs. I trust him implicitly with the care of my life and health.

Jan Jan 12 2020

Review for Dr. Johnson

L. Paige Jan 04 2020

Review for Dr. Reddy

Mike H. Dec 21 2019

Review for Dr. Medved

Brooke Dec 12 2019

Review for Dr. MacElaru

Wonderful! He has saved my life more than once! He is caring, compassionate and personable! He always gives me all the time I need! I can’t say enough good about this man!

Cherie Rogers Nov 19 2019

Review for Dr. Jaitly

Oct 16 2019

Review for Dr. Johnson

Dora Mose Oct 14 2019

Review for Dr. Kessler

Alex Sep 03 2019

Review for Dr. Kessler

Dr Latreille has helped me tremendously this past year and a half since my stroke.

Jed McDonald Aug 23 2019

Review for Dr. Latreille

She is fabulous. Listened to my story. Took my symptoms seriously. One of the finest doctors I have had a chance to interact with. I recommend her highly.

Aug 08 2019

Review for Dr. Jones

I worked with Dr. Jaitley. He is super smart and very kind. In my opinion, the best doctor in the North Country. I am so sad that he is not able to take regular medical patients.

May 30 2019

Review for Dr. Jaitly

May 03 2019

Review for Dr. Reddy

Very attentive and caring. Puts a great deal of thought into decisions regarding medications. I would highly recommend her. The region is fortunate to have her.

Apr 29 2019

Review for Dr. Maxwell

Apr 24 2019

Review for Dr. Smith

Not only is Dr Reddy highly skilled and respected, his office staff is also excellent

Apr 04 2019

Review for Dr. Reddy

Bitter, rude, belittling, uncompassionate. Doesn't listen to you, doesn't ask questions. Worst doctor experience ever. He needs to retire

Apr 02 2019

Review for Dr. Johnson

Mar 26 2019

Review for Dr. Pabst

Excellent!!! Very thorough examination. He was very careful in stating what he was doing and on the follow up.

Al Armstrong in Wilmington , NY - Feb 12 2019

Review for Dr. Pabst

Excellent care, very informative, great clinical staff. Highly recommend

Nate in Malone, NY - Feb 07 2019

Review for Dr. Reddy

PHOENIX, AZ - Feb 03 2019

Review for Dr. Kilbourne

Dr. Reddy is a highly skilled surgeon of excellence! Malone, NY is blessed to have such excellence and wisdom and skill that Dr. Reddy brings to the people he serves! Thank you Dr. Reddy!!!

Beyond grateful! Jan 24 2019

Review for Dr. Reddy

VERY FRUSTRATED CANCER PATIENT in Plattsburgh, NY - Dec 27 2018

Review for Dr. Whitman

Patricia Bory in St Regis Falls, NY - Dec 06 2018

Review for Dr. Reddy

Can't emphasis enough the importance of a second opinion

Nov 11 2018

Review for Dr. Smith

Ashley tucker in Malone, NY - Nov 10 2018

Review for Dr. Kessler

Dr. Lieb has been my urologist for 5 years through tests for and diagnosis of prostate cancer. He and his staff have provided excellent care pre and post op.

Saranac Lake, NY - Nov 02 2018

Review for Dr. Lieb

Exceptional Surgeon that provides exceptional care. Clearly explains all your options and is up to date on procedures/treatments. He truly does care about his patients.

Mary in Nicholvile, NY - Oct 31 2018

Review for Dr. Reddy

Theresa in Mooers forks, NY - Oct 12 2018

Review for Dr. Tran

Head to a major medical center unless you want to risk a major medical problem. Ego is huge. Doesn't have the knowledge base to fix problems that may arise due to mistakes. Takes the expedient route and moves on, leaving patient worse off.

Jul 19 2018

Review for Dr. Smith

Plattsburgh, NY - Jul 07 2018

Review for Dr. Qubti

Timothy Trombley in CONSTABLE, NY - Jul 02 2018

Review for Dr. Reddy

Dr. Reddy is an Excellent Surgon. Dr. Ready has exceptional skills explaining and resolving concerns and or questions and is Genuinely Concerned. Most importantly is a Very Down to Earth and Nice Guy.....

Phil Sansone in Malone, NY - Jun 06 2018

Review for Dr. Reddy

May 24 2018

Review for Dr. Loka

Dr. Bettez performed a tonsillectomy on my son, and he had a great outcome. Very fast recovery for a young adult tonsillectomy. I would recommend Dr. Bettez very highly and am glad to have such a competent resource in our very rural area!

Lisa in DeKalb Junction, NY - May 10 2018

Review for Dr. Bettez

Dr. Reddy was very professional. He explained everything that was going on so I could understand. I would certainly recommend him to family and friends.

Penelope Marshall in Constable, NY - May 07 2018

Review for Dr. Reddy

Apr 18 2018

Review for Dr. Loka

Very professional and knowledgeable . I trust her ability in treating me, and would highly recommend her, based on my experience with her.

Apr 11 2018

Review for Dr. Maxwell

Dr. Jaitly always spends as much time as I need. He is kind, considerate and compassionate. He is very knowledgeable and explains situations so you can understand. I think he is a wonderful doctor.

HEUVELTON - Mar 27 2018

Review for Dr. Jaitly

Casey Carr in fort Covington - Mar 13 2018

Review for Dr. Reddy

Mark in Malone, NY - Feb 17 2018

Review for Dr. Reddy

Jan 23 2018

Review for Dr. Reddy

Dr.Reddy was very good at keeping me informed about what was going on with me .Explain what need to be done and how it would be done. Dr.Reddy was very kind. He did a wounderful job .Very pleased and would recommend him to everyone. Thank you so much

Phyllis patterson Jan 13 2018

Review for Dr. Reddy

Dr Lang was my father's position when he was at the Alice in Malone. She was kind, compassionate, thorough, understanding, and very willing to explain all aspects of my father's care. I was very sorry to learn she had left Malone

Rensselaer - Jan 13 2018

Review for Dr. Lang

middlesex - Jan 10 2018

Review for Dr. Jones

I would not recommend this Dr! If you want knowledgeable care do not see this doctor.

Plattsburgh NY - Jan 09 2018

Review for Dr. Loka

Vicky Maloney Jan 05 2018

Review for Dr. Reddy

Very professional and great bedside manner. Keeps patient informed as to the procedures and results there of.

Malone NY - Jan 04 2018

Review for Dr. Reddy

Has taken care of other family members with compassion, knowledge and honesty. Would recommend.

Ogdensburg, NY - Dec 05 2017

Review for Dr. Jaitly

Limited exam. Did not listen to my concerns. Major goal was to put me on a blood thinner. No test done or scheduled.

Rochester, NY - Nov 07 2017

Review for Dr. Loka

Sherry LaMora in Massena - Nov 07 2017

Review for Dr. Petroski

He is a wonderful Doctor! He operated on my foot & did a great job! I couldn’t be happier with his care!

Julie Jarvis in Chateaugay, NY - Oct 09 2017

Review for Dr. Tran

Sharon Branch in Riverside, RI - Aug 30 2017

Review for Dr. Vaccaro

Malone, NY - Aug 18 2017

Review for Dr. Sanchez

very professional but down to earth,i felt very comfortable with him,a gentleman,nothing like dr chatter

bernie lashomb in Massena, NY - Jul 22 2017

Review for Dr. Bettez

He explains everything at a level that you understand exactly what's going on.

Caroline Facey in Massena, NY - May 25 2017

Review for Dr. Desai

Dr. Pabst has performed 2 operations on my neck in the last 4 years . He is a excellent doctor . He will explain everything to you before hand . Dr. Pabst is well respected in his field .

Malone, NY - May 04 2017

Review for Dr. Pabst

Terry R. Fisher in Malone, NY - May 02 2017

Review for Dr. Gauthier

Tom in Constable NY - Apr 05 2017

Review for Dr. Sanchez

Dr. Frank is caring and compassionate. He listens and hears what is said to him.

San Jose, CA - Apr 04 2017

Review for Dr. Frank

He is awesosome! Did throat surgery on me a couple yrs back. Great outcome

debra goodchild in Malone, NY - Mar 29 2017

Review for Dr. Bettez

Gloria in Plattsburgh New York - Mar 23 2017

Review for Dr. Whitman

Maxwell doesnt listen and told me that I will never see my mom again after life. The only thing I had keeping me here. And she never looks at you as a person but a number. And pushes meds that dont work.

Troy, NY - Mar 20 2017

Review for Dr. Maxwell

rosemarie brooks in Malone, NY - Jan 30 2017

Review for Dr. Banu

Malone, NY - Jan 30 2017

Review for Dr. Hastings

Steve in Malone, NY - Jan 14 2017

Review for Dr. Banu

Dr. Smith is a joke. If you are not rich he will not help you. Do NOT seek this man out for help.

Lawrenceville , NY - Jan 13 2017

Review for Dr. Smith

Doctor Kessler is a incredibly, kind and professional. He delivered my daughter 8 years ago and i have am truely glad he is my doctor. Always answers any questions that I may have and communicates in a timely manner. He is absolutely the best Doctor

Cbrown in Philadelphia, PA - Jan 05 2017

Review for Dr. Kessler

Amy B in Langhorne, PA - Jan 01 2017

Review for Dr. Kessler

I've been seeing Dr Kessler for 20 years and through 2 pregnancies. His bedside manner is wonderful; he's professional, current, kind and good natured. He always has time to answer questions and explain procedures. I would recommend his services without hesitation.

Eileen Lynn in Southampton, PA - Dec 29 2016

Review for Dr. Kessler

lynn in Hatboro, PA - Dec 27 2016

Review for Dr. Kessler

Dr.Steve Kessler is highly professional, knowledgeable and always up to date on new methods and approaches. He creates a pleasant atmosphere, filled with joy.

Larisa Sereda in Morrisville, PA - Dec 21 2016

Review for Dr. Kessler

Lina in Philadelphia, PA - Dec 21 2016

Review for Dr. Kessler

Malone, NY - Dec 17 2016

Review for Dr. Pabst

she does a good job.

HOMER in Massena, NY - Nov 30 2016

Review for Dr. Sandhu

Darlene Tcuker in malone, ny - Nov 11 2016

Review for Dr. Sandhu

She dose a good job

Ashlie tice in Malone, NY - Nov 10 2016

Review for Dr. Sandhu

She got me in immediately and helped me when no one else would. Would definitely recommend.

shelly in malone ny - Nov 10 2016

Review for Dr. Sandhu

Dr.Sandu thural, KindDr.She explains things well.Takes her time with patient.

Brandy in Malone, NY - Nov 10 2016

Review for Dr. Sandhu

Very good surgeon, horrible person. Cold as ice.

New York - Oct 28 2016

Review for Dr. Smith

She is horrible about calling scripts even when u go to office I've waited days and had to call several times for them. They cancel appts. then tell they can't get u in again for over a month they are ridiculous. Trying to get in because ur sick is awful u could die while waiting to get there

Malone, NY - Oct 27 2016

Review for Dr. Sandhu

Dr. Qubti is a very thorough cautious knowledgeable and caring physician. He has been my physician for my RA for 3 years. Additionally he has seen other family members of mine. They too feel very confident in his knowledge. I recommend him highly.

Canton, NY - Oct 18 2016

Review for Dr. Qubti

Was concern about my weight and should have weight loss surgery then why I was there. Made me feel like I was wasting his time, not taking me serious about my pain. After waiting 18 months found a new Dr having no concern about my weight only with my injury.

Mary in Lake Placid, NY - Oct 14 2016

Review for Dr. Bullock

Dr Tran listens to you for as long as you can tell him what is wrong and always has the problem solved.He is one of the finest Doctors in the north country and will be mine for life.Clean office and rooms always and warm . Joseph Roina

Joseph Roina in Malone, NY - Sep 01 2016

Review for Dr. Tran

Lake Placid, NY - Aug 08 2016

Review for Dr. Bullock

Very impersonal when dealing with patients. Difficult to schedule appointments with very long wait times. Once she is in the room, her checkup takes approximately 3 minutes. She rolled her eyes at the answers I gave her in my exam, and did not take my personal feelings into account.

Malone, NY - Aug 01 2016

Review for Dr. Sandhu

He is wonderful, he explains everything and makes sure you understand, good bedside manner, his office staff is excellent.

Shiela in Malone, NY - Jul 26 2016

Review for Dr. Reddy

Maja Z. in Philadelphia, PA - Jul 19 2016

Review for Dr. Kessler

Very friendly, patient and knowledgeable. Takes a personal interest in patient and encourages questions. Highly recommended.

Bill in Norwood, NY - Jul 05 2016

Review for Dr. Kilbourne

Caring ,concerned, thorough. I have reports from his peers that he is very particular in operating room.

Harold Ryan in Saranac, NY - Jun 22 2016

Review for Dr. Pabst

He is an excellent Dr. Who is not only knowledgeable but caring. He speaks on your level so that you understand and is kind, patient and makes you feel confident.

Margo J Stromer in Malone, NY - Jun 09 2016

Review for Dr. Jaitly

Location

Alice Hyde Medical Center

133 Park St, Malone, NY 12953

Frequently Asked Questions

Where is Alice Hyde Medical Center located?

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