Mountain View Regional Medical Center

66%

Patients that would definitely recommend
4% lower than the national average


Safety Ratings

How well a hospital safeguards patients from potential complications

An event relating to foreign objects left in body during a surgery or procedure

6 ratings were worse than expected

1 rating was better than expected

  • Accidental cut, puncture, perforation or hemorrhage during medical care

6 ratings were as expected

  • Death in procedures where mortality is usually very low
  • Death following a serious complication after surgery
  • Collapsed lung due to a procedure or surgery in or around the chest
  • Catheter-related bloodstream infections acquired at the hospital
  • Excessive bruising or bleeding as a consequence of a procedure or surgery
  • Breakdown of abdominal incision site
Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
66%

Patients who gave a rating of 9 or 10
3% lower than the national average

66%

Would definitely recommend
4% lower than the national average

Mountain View Regional Medical Center

National Average

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%74%81%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%73%78%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%57%63%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%82%84%

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%44%53%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%67%66%

Mountain View Regional Medical Center

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%53%60%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%67%73%

Providers

Provider Reviews

Michelle Aug 02 2020

Review for Dr. Gillihan

Mike Smith Jul 23 2020

Review for Dr. Gomez

James Mark Jul 23 2020

Review for Dr. Romanelli

Got in quickly, the staff was friendly, the office was bright and spotless and the doctor took time to answer all my questions and did a thorough exam and didn't rush through it. I think he's the best dermatologist in this area.

itsizzi Jul 16 2020

Review for Dr. Ondo

Arleen Jul 15 2020

Review for Dr. Wash

I felt I needed a re-evaluation of my medications. Dr. B was very attentive, as always, and made some suggestions re: dosage. Follow up scheduled. Very prompt and efficient care. I much prefer a face-to-face consult. Did the Telephone thing only one time.

Jun 26 2020

Review for Dr. Boulware

always pleasant to visit with Dr. Boulware - always attentive- always answers my questions - tells me what I need to know and address.

Tim Jun 26 2020

Review for Dr. Boulware

What a wonderful, knowledgeable and caring doctor. She is patient, interested and always looks outsde the box. I have been her patient for over 15 years. I have referred many friends........they love her too! and so, by the way does my husband who has never had a "lady" doctor before!!

Gail DeLong Jun 20 2020

Review for Dr. Sierra

Rosalie Thompson Jun 11 2020

Review for Dr. Boulware

I think she is a great doctor. She is well knowledgeable and great communicator. She spend plenty of time With me. I have learned so much from her since she concentrates on your health issues and not just your wish of losing weight.

Maya Jun 09 2020

Review for Dr. Gomez

This is about D.r Boulware! Tele-visit went well.

Florence Dean Jun 05 2020

Review for Dr. Boulware

J Brown Jun 02 2020

Review for Dr. Romanelli

Jun 01 2020

Review for Dr. Metzger

Christy Jun 01 2020

Review for Dr. Samuel

It takes awhile to see Dr Snyder, but he is very thorough in translating his diagnosis or treatment in layman's terms. He knows the woes of arthritis patients VERY well, and is an asset to his patients.

Steven E Adams May 28 2020

Review for Dr. Snyder

I agree. His office should be picking up calls and answering questions regarding prescriptions that need to be filled. This is absolutely unacceptable.

May 28 2020

Review for Dr. Lazaro

Terrible Dr! Run ...

Rachel May 25 2020

Review for Dr. Ganem-Perez

I saw Doctor Baker for my FAA Flight physical exam ... He was great. As a fellow flight enthusiast he was super friendly and helpful.

212 May 20 2020

Review for Dr. Baker

Dr. Cashin was compassionate and attended well to my symptoms.

May 16 2020

Review for Dr. Cashin

May 11 2020

Review for Dr. Duran

Cody May 09 2020

Review for Dr. Orellana

We were never able to get script filled because no one answers phone and mailbox is full!

Charlie Freeman May 09 2020

Review for Dr. Orellana

He has been my GP since 2005 He listens. Is compassionate. And very Intelligent

May 06 2020

Review for Dr. Attiogbe

James Shoup III May 05 2020

Review for Dr. Okoli

Great doctor and his staff is amazing.

Janice Slivka May 02 2020

Review for Dr. Keller

I am worse off now didn't put replacement hip in correctly 2 screws hold it in place constantly in pain

Apr 24 2020

Review for Dr. Davis

Don Apr 23 2020

Review for Dr. Ponce Orellana

David Bjorsness Apr 16 2020

Review for Dr. Romanelli

Dr. Romanelli repaired my shoulder. I’m now out about a month and I’ve experienced a lot of progress. Currently progressing through physical therapy and am confident in my total recovery.

Apr 15 2020

Review for Dr. Romanelli

My experience with the Sinus Institute has been good. I have seen WESLEY the PA and he has been great. He is great at explaining what is going on and what I should expect. Dr Erstine did my sinus surgery and recovery is going well. Thank you.

Jayme Apr 11 2020

Review for Dr. Erstine

wonderful Doctor and staffThey are so kind Dr Davis did a wonderful job on my knee

Apr 09 2020

Review for Dr. Davis

On 3/30 was told office was closed until further notice by an answering service who (not by her own fault) had no further information period. The good doctor could at least employ 1 or 2 people to answer patients questions by phone during this critical time. Bad form Dr Lazaro.

Bob Mar 30 2020

Review for Dr. Lazaro

Always sharp and knows what to do.

Mar 25 2020

Review for Dr. Boulware

Dr. Price is a blessing to our family! She has taken excellent care of my teenagers, and she is always willing to answer any questions that arise. I highly recommend her!

Sara Sniezek Mar 22 2020

Review for Dr. Price

I think Dr. Orleans has made my life much better because of his treatment for my COPD. I have been seeing him for almost 4 yrs now, totally wonderful doctor!

Judith Mims Mar 19 2020

Review for Dr. Orellana

Dr Pai listens and puts into account what you tell her. I think I am an informed patient and I appreciate the fact that she respects that and do not treat me like I am stupid. I think she is easy to talk. I appreciate also the fact that she actually assess me than just orders medications or labs.

Mar 12 2020

Review for Dr. Pai

Thorough, focused, results orientated--what a pleasant surprise!

David Moore Mar 08 2020

Review for Dr. Bravo

Mar 07 2020

Review for Dr. Leon

Check in was very easy and smooth! Mandy and Elizabeth were very kind and professional. Dr. Boulware is excellent!

Sandy Goga Feb 24 2020

Review for Dr. Boulware

Irene Feb 23 2020

Review for Dr. Pai

Laurie Feb 21 2020

Review for Dr. Lopez

Dr. Leon saved my life. After suffering several heart attacks and two Code Blues, I was stabled. He has been treating me for CHF, bp and PAD. He's a great doctor. His wait time in the office is difficult, but I feel he knows what he's doing and has my best interests in mind.

Jason B Feb 20 2020

Review for Dr. Leon

Absolute professional. Conducted a fantastic surgery to reattach my pectoral muscle with no problems.

James G. Feb 19 2020

Review for Dr. Romanelli

Lateshia Boswell WILLIAMS in NM - Feb 15 2020

Review for Dr. Samuel

Feb 15 2020

Review for Dr. Raza

Best care ever received, always ready to get you to whoever can solve the problem if they can't. Plus most of your needs can be done within the same building...no running all over the valley!! Love these folks. I get my allergy shots and lab work done here too.

M Cheney Feb 13 2020

Review for Dr. Pai

Feb 11 2020

Review for Dr. Lawal

Great visit, Quite good news about my heart health! (5 stents)

Luin "Dex" Dexter Feb 09 2020

Review for Dr. Boulware

dr Maidana Paz went through every point of the check up, explained clearly the details of the tests, the reasons and options of medications. She shows dedication and vocation for medicine.

Lili Feb 07 2020

Review for Dr. Paz

It was great having Dr Leon work on my heart he saved my life. His staff is great and overworked but they are life savers too. Team work with great results I would recomend them to anyone.

Martin F Trujillo Feb 06 2020

Review for Dr. Leon

RN Feb 03 2020

Review for Dr. Rosenberg

This man SAVED MY LIFE! I know, I know, going down the Health Care rabbit-hole in southern New Mexico can be daunting. Still, if you stumble upon excellence by chance, it deserves recognition.

David Moore Feb 02 2020

Review for Dr. Leon

Donaciano A. Parra Feb 01 2020

Review for Dr. Leon

The best primary care internal medicine doctor. my entire family goes to her and my grandkids go to Dr Nicole Oswalt in their peds office.

Lora Saldana Jan 29 2020

Review for Dr. Pai

Dr. Bass is knowledgeable, smart and professional. He listens to what you have to say and explains the rationale behind his insights and recommendations. He has a comprehensive and encyclopedic knowledge of medicine.

Jeff Jan 21 2020

Review for Dr. Bass

He is the best doctor ever!!! If i had never met him maybe i would of have died!! He is an amazing person and doctor!!! God Bless him always!! Can't find the exact words to describe how i feel towards him.

Tiffany V. Lopez Jan 11 2020

Review for Dr. Kamali

Great, I’m a physician, turned down all out of state back specialists, he did a great job, recovery was faster and better than expected, back to work in one week, after major surgery (decompression) not worth out of state expense travel and followup, when we have him locally, as good as him.

Jan 01 2020

Review for Dr. Saiz

Francis Dec 22 2019

Review for Dr. McMillan

Fantastic. Took time to go over my tests and advice on what needs to be done and follow up in 6 months. Short wait before seeing me almost right on appointment time.

Pat S Dec 20 2019

Review for Dr. de la Vega

Very unprofessional

Dec 19 2019

Review for Dr. Pai

Not a very good doctor, I’ve always had hypertension, she gives me medication that doesn’t do anything for my pressure. Save yourself some time and go with someone with more experience.

Dec 11 2019

Review for Dr. Bravo

Dr. Guerrero has been my primary care physician for 20 years and I could not be more pleased with the care I have received from him.

Dec 09 2019

Review for Dr. Guerrero

Is very knowledgeable with an excellent bedside manner. Always a pleasure to visit.

Dec 05 2019

Review for Dr. Okoli

First doctor we saw in the hospital who took the time to explain the patient’s medical situation, lab results, treatment options, etc. Very impressed with this Dr.

Dec 03 2019

Review for Dr. Perez-Ledezma

21 years I have been in the medical field, the past 11 have been here in Las Cruces. I have yet to meet a finer doctor, he is extremely knowledgeable, amazing bedside manner and great with younger people. If you see him please be extremely nice so we don’t run him off.

21 years I have been in the medical field, the pas Dec 01 2019

Review for Dr. Laboy

Takes time with us and answers all questions.

Nov 30 2019

Review for Dr. Boulware

Terrible staff

Nov 22 2019

Review for Dr. Pai

I never made it to my appointment! Too many errors at the front desk. I cancelled and with go to a different facility.

Nov 20 2019

Review for Dr. Feil

Las Cruces, NM - Nov 20 2019

Review for Dr. Erstine

Over the years of my life I have seen numerous doctors and I have to say Dr Pai is one of the best. She is extremely proactive and sincerely cares about your health. Couldn't be more pleased with her.

Frederic Mogab Nov 19 2019

Review for Dr. Pai

Had appt with him. Saw Resident. Scheduled for surgery. Asked if I would be meeting him prior to surgery and was told no. I will meet him day of surgery.

Nov 19 2019

Review for Dr. Metzger

Dr Pico an awesome doc I miss him from the Caribbean he did my spine surgery 6 yrs ago, I couldn't walk for 4 months until the surgery. God bless him!! Thank you again

Hughes Nov 17 2019

Review for Dr. SantosPico

He is compassionate and really listens to you.

Sarah M Addison Nov 13 2019

Review for Dr. Benevento

Very pleasant and understanding doctor explains your condition well so you understand where you are at in your kidney disease. Treats the disease in an active manner.

John Sellinger Nov 13 2019

Review for Dr. Ossai

Arrogant fool who will be on the other side of the examination table soon enough. Hope Dr. Castelein is treated with the same lack of attention, courtesy, and compassion she showed my father.

EG Nov 12 2019

Review for Dr. Castelein

Had rotator cuff surgery on July 1. Now it’s almost 4 months since the surgery and am almost at 100% range of motion. Great surgeon with a great staff to back him up.

Mark Halvorsen Oct 29 2019

Review for Dr. Romanelli

Gerald Carson Oct 21 2019

Review for Dr. Pavia

Jasmin ayala Oct 17 2019

Review for Roberta Romero

Great

Donna Oct 11 2019

Review for Dr. Boulware

Oct 10 2019

Review for Dr. McMillan

She was very arrogant and not willing to listen to anything you had to say. Or accept any other test that were done. Would never see her again

Oct 04 2019

Review for Dr. Ponce Orellana

Simply the best Doctor I've ever been to. My wife and I are totally satisfied with his knowledge and caring.

A.J. Lewis Elephant Butte, N.M. Sep 30 2019

Review for Dr. Bass

Dr. Rupp is very rude, ignorant and does not listen what you say. If you try to ask questions he starts YELLING at you! Instead of helping me he made me leave the office in tears.. He has the WORST bedside manner I've ever seen. Stay away from this Dr. if you do not want to ruin your health.

Tracy Sep 29 2019

Review for Dr. Rupp

Total confusion about diagnosis. Cannot possibly recommend.

Sep 27 2019

Review for Dr. Gormley

Sep 24 2019

Review for Dr. Sloan

Melissa Sep 23 2019

Review for Dr. Pai

Rude and judgmental

Melissa Hidalgo Sep 17 2019

Review for Dr. Toledo-Neely

Dr Keller worked on right leg. Now the pain and tingling are gone. Most excellent Dr. Thank you so much

Robert Hartwell Sr Sep 16 2019

Review for Dr. Keller

Came in on his lunch hour to put in a stent. Very gentle and careful. I trust him with my life ! The Alamogordo office staff are very professional . We are truly fortunate to have him in our area

Charles marshall in Timberon , NM - Sep 14 2019

Review for Dr. Boulware

Cheryl Naylor Sep 12 2019

Review for Dr. Orellana

Dr. Lafon is one of the kindest Doctors I've ever gone to. She listens and takes the time to hear what my situation is. She refers me to specialists when needed, treats me inhouse when possible, orders prescriptions asap and moved so quickly on my behalf in 2001; she saved my life.

Sep 05 2019

Review for Dr. Lafon

Sep 05 2019

Review for Dr. Sweetser

Outstanding Surgeon. The staff is friendly and efficient. I have never had a long wait to see the Dr. Great experiences pre and post op. Highly recommend.

KB Aug 30 2019

Review for Dr. Romanelli

Diane Murphy Aug 29 2019

Review for Dr. Pai

Long term patient of dr LaFon Aug 28 2019

Review for Dr. Lafon

Very patient, very thorough. I understood my diagnosis, needed treatment and prognosis clearly.

Gwen Renee Williams Aug 28 2019

Review for Dr. Saiz

Location

Mountain View Regional Medical Center

4311 E Lohman Ave, Las Cruces, NM 88011

Frequently Asked Questions

Where is Mountain View Regional Medical Center located?

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Is Mountain View Regional Medical Center highly rated with patients?